2023 Ford Explorer problems
The Ford Explorer is a range of SUVs manufactured by Ford Motor Company since the 1991 model year. As the first four-door SUV produced by Ford, the Explorer was introduced as a replacement for the two-door Bronco II. Within the current Ford SUV range in North America, the Explorer is slotted between the Ford Edge and Ford Expedition. As with the Ford Ranger, the Explorer derives its name from a trim package previously offered on the Ford F-Series pickup trucks.
The Explorer has been offered in multiple chassis and powertrain layouts. The first two generations were directly derived from the Ford Ranger, switching to a model-specific chassis for the third and fourth generations. The fifth generation was repackaged as a crossover SUV, adopting a variant of the Ford Taurus chassis architecture.
Alongside the five-door Explorer wagon, a three-door Explorer wagon was offered from 1991 to 2003, officially referred to as the Explorer Sport after 1999, serving as the direct replacement of the Bronco II; the 2001–2010 Ford Explorer Sport Trac was a crew-cab pickup derived from the model line. For police use, the Ford Police Interceptor Utility has been derived from the fifth and sixth-generation Explorer to replace the Ford Crown Victoria Police Interceptor (and the later Taurus-based Police Interceptor Sedan). Through rebranding, Mazda, Mercury, and Lincoln have sold versions of the Explorer; Lincoln currently markets the sixth-generation model line as the Lincoln Aviator.
For the North American market, the first four generations of the Explorer were produced by Ford at its Louisville Assembly Plant (Louisville, Kentucky) and at its now-closed St. Louis Assembly Plant (Hazelwood, Missouri); the model line is currently produced at Chicago Assembly Plant (Chicago, Illinois).
In 2020, CNBC reported the Ford Explorer range as the best-selling SUV of all time in America.
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Common 2023 Ford Explorer problems
Based on the complaints from owners of the 2023 Ford Explorer, several common problems have been reported:
- Electrical Malfunctions: Various electrical problems have been reported, such as errors displayed on the dashboard like Steering Assist Fault, Hill Start Assist Not Available, Pre-Collision Assist Not Available, and Service AdvanceTrac. Additionally, some owners have faced issues with the car continuing to run after being shut off and the key removed, requiring roadside assistance.
- Quality of Leather Seats: Complaints have been made about the quality of the leather seats, with reports of premature wear and tear, poor repairs, and overall dissatisfaction with the appearance of the seats. This issue affects the interior aesthetics and comfort of the vehicle.
- Reliability Concerns: The 2023 Ford Explorer has been flagged for its reliability, with a predicted reliability score of just one out of five. This low score indicates potential future problems with the vehicle, although specific trouble spots have not been identified due to the vehicle's newness.
- Infotainment System and Electronics: Issues related to the infotainment system, including audio, GPS, and phone connectivity, have been reported. Problems with rear entertainment systems, backup cameras, sensors, and head-up displays have also been mentioned by owners. These issues can impact the overall driving experience and convenience features of the vehicle.
- Transmission Problems: Some owners have faced transmission-related issues, such as rough shifting, slipping transmission, and leaks. These problems can affect the vehicle's performance and drivability, leading to potential safety concerns on the road.
- Braking System Concerns: While the Ford Explorer's braking performance has been generally praised, issues with the braking system have been reported by some owners. These problems include pulsation or vibration, brake failure, and premature pad/rotor wear. Proper functioning of the braking system is crucial for the safety of the vehicle and its occupants.
These common problems reported by owners of the 2023 Ford Explorer highlight various issues ranging from interior comfort and electronics to critical components like the transmission and braking system. Addressing these concerns is essential to ensure the overall satisfaction and safety of Ford Explorer owners.
2023 Ford Explorer car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Ford Explorer problems, we found that the most common problems with these 2023 model year vehicles are:
- Unknown or other problems
- Engine problems
- Power train problems
- Steering problems
- Visibility problems
The graph below shows statistics for all 2023 Ford Explorer vehicle components and the number of complaints received.
Latest 25 complaints 2023 Ford Explorer
The NHTSA has received 45 complaints about various vehicle components related to the 2023 Ford Explorer. Below are the 25 most recent complaints reported for 2023 Ford Explorer vehicles.
2024-10-18
STEERING,SUSPENSION PROBLEM
- Date Of Incident: 2023-12-18
- VIN: 1FM5K8HC0PG
- Components: STEERING,SUSPENSION
- Summary: The contact's wife owns a 2023 Ford Explorer. The contact stated while driving at various speeds, there was an abnormal knocking sound coming from the front end of the vehicle. The vehicle was taken to the dealer, where it was determined that the front struts had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred several times. The dealer replaced the front struts three times; however, the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V091000(Suspension, Steering); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 2,000.
2024-10-10
SEAT BELTS PROBLEM
- Date Of Incident: 2024-10-07
- VIN: 1FMSK7DH9PG
- Components: SEAT BELTS
- Summary: The seatbelt in the middle seat of the middle row twisted and my 8 years old son got stuck. He struggled to breathe, and we had to cut the seatbelt. This situation was extremely dangerous and needs further explanation.
2024-09-22
STRUCTURE PROBLEM
- Date Of Incident: 2024-09-01
- VIN: 1FMSK8DH8PG
- Components: STRUCTURE
- Summary: While driving the vehicle, I noticed a sound like something was flapping in the wind. I checked around and under the vehicle and noticed the bottom of the back bumper was loose. I took the vehicle to the dealership where it was purchased. They told me there was nothing broken or loose. They also told me the stabilizing piece that is usually on the bumper is taken off to install the hitch and nothing is put back on the bumper to secure it. The hitch on my vehicle was factory installed. This is a safety issue in that the bumper, or pieces of it, could break off while driving causing an accident or injury. In addition, the damage to my vehicle could be substantial.
2024-09-21
VISIBILITY,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-09-10
- VIN: 1FMSK7DH5PG
- Components: VISIBILITY,UNKNOWN OR OTHER
- Summary: The driver side windows control buttons are breaking off for no apparent reason. Ford refused to fix faulty windows controls which could cause harm to a person attempting to roll windows up or down. Two buttons have broke off within a matter of a week and are in the shape of a W which could lead to injury. A 3rd button appears damaged as well.
2024-09-17
VISIBILITY PROBLEM
- Date Of Incident: 2024-07-31
- VIN: 1FM5K7HC9PG
- Components: VISIBILITY
- Summary: The contact owns a 2023 Ford Explorer. The contact stated while driving approximately 65 MPH, road debris was kicked up by the vehicle ahead and cracked the windshield. The contact stated that the windshield was replaced by a glass repair shop. The contact stated that on another occasion while driving on the highway, road debris was again kicked up onto the windshield, and the windshield cracked. The contact asked the glass repair shop if the windshield was replaced with an OEM windshield and was informed that the windshield was an OEM part. The contact stated that while looking at the windshield from the left or right side, and at a right angle of light, there was a wavy imperfection running from the left to the right and in the middle of the windshield. The contact stated that the windshield had been replaced five times. The manufacturer was informed of the failure. The failure mileage was approximately 21,000.
2024-09-10
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE PROBLEM
- Date Of Incident: 2024-09-10
- Fire: 1
- VIN: 1FM5K8GC8PG
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE
- Summary: At a stop light and all of the power in the vehicle went out and Explorer would not start. Hazards would not turn on and doors (besides driver door) would not unlock. Got out of the vehicle to try the fob and white smoke came billowing out from engine. Fire department and police were called. No warning lights or messages were seen on vehicle. Vehicle only has 10K miles on it. Vehicle was taken to dealership for diagnostics.
2024-08-30
LATCHES/LOCKS/LINKAGES,ENGINE,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2024-08-16
- VIN: 1FMSK8FH0PG
- Components: LATCHES/LOCKS/LINKAGES,ENGINE,FORWARD COLLISION AVOIDANCE
- Summary: The contact owns a 2023 Ford Explorer. The contact stated while driving 70 MPH on the expressway in the center lane, the Forward Collision Avoidance system engaged, and the vehicle came to an abrupt stop and failed to restart. After several minutes the vehicle restarted, and the contact was able to continue driving. Additionally, while in a parking lot, the vehicle shut off and failed to restart. After several minutes, the vehicle restarted. The Forward Collision Avoidance warning light illuminated while driving with no other vehicle nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. While driving at an undisclosed speed, the tailgate warning light illuminated. The contact checked the tailgate and attempted to close the tailgate. There contact was able to place her fingers between the tailgate. The contact depressed the release button, but the tailgate failed to respond. The contact climbed into the vehicle and pushed the tailgate closed, but the tailgate reopened. The tailgate came partially downward. After several attempts, the tailgate was closed. While her husband was driving, the cruise control was inoperable. The contact stated that all the buttons on the steering wheel were stuck. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, who opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 6,700.
2024-08-28
STRUCTURE PROBLEM
- Date Of Incident: 2024-08-14
- VIN: 1FMSK8DHXPG
- Components: STRUCTURE
- Summary: The contact owns a 2023 Ford Explorer. The contact stated while driving at approximately 80 MPH, the driver's side exterior A-pillar trim dethatched from the vehicle. Additionally, upon inspection, it was discovered that the passenger’s side A-pillar trim was loosened and unsecured. The cause of the failure was not yet determined. The local dealer and manufacturer were contacted but no assistance was provided. The failure mileage was 60,000.
2024-07-17
SEAT BELTS PROBLEM
- Date Of Incident: 2024-07-05
- VIN: 1FMSK8DH9PG
- Components: SEAT BELTS
- Summary: 2nd row seat belt was not Installed at the factory. The bolts were loose. If I was hit in the side and someone was sitting in the seat there would be a high probability of ejection. Has been taken to a dealer and confirmed. No warning lights. Found the problem when body shop was fixing hail damage
2024-07-15
AIR BAGS PROBLEM
- Date Of Incident: 2023-12-16
- Number Of Injuries: 2
- Crash: 1
- VIN: 1FM5K8GC2PG
- Components: AIR BAGS
- Summary: Side seat airbag has exhaust port facing inwards, instead of outward, towards the door of the vehicle, that caused the hot chemical from the airbag to push out all the gas at the left side of my body, melting my clothes and causing chemical burns to my side when it deployed upon a wreck.
2024-06-25
POWER TRAIN PROBLEM
- Date Of Incident: 2024-04-09
- VIN: 1FM5K8GC8PG
- Components: POWER TRAIN
- Summary: Was driving and my transmission skipped an entire gear went from 1 to third gear and it felt like my transmission was going to fall out of the bottom of my explorer.
2024-06-17
STRUCTURE PROBLEM
- Date Of Incident: 2023-12-01
- VIN: 1FM5K8GC0PG
- Components: STRUCTURE
- Summary: The contact owns a 2023 Ford Explorer. The contact stated that while driving at an undisclosed speed, the wheel well inner liner fell onto the tire. The wheel well liner was rubbing on the tire. The tires were rubbing with ice, mud, and snow in the wheel well. The vehicle was taken to the local dealer, where it was diagnosed that the bracket and bolts for the wheel well liner were missing. The vehicle was not repaired. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle for the failure. The failure mileage was 4,000.
2024-06-06
SUSPENSION PROBLEM
- Date Of Incident: 2024-04-09
- Number Of Injuries: 1
- Crash: 1
- Components: SUSPENSION
- Summary: The right front suspension collapsed after crossing railroad tracks at less than 10 mph, causing the vehicle to collapse and deploying all four airbags causing Minor injuries . A higher rate of speed would have caused severe injuries and possible fatalities. Ford has sent field engineers to examine the vehicle and pulled data from the rcm stating starting speed of 4.4 mph and 17.7 mph at time of impact. No collision and nothing in road way. THE Insurance company has the vehicle at a total loss and initially denied my claim, stating manufacturer defect, which I agree with. Ford has since denied my claim returning the liability to the insurance. No warning lights, or symptoms before the incident
2024-06-03
SEAT BELTS PROBLEM
- Date Of Incident: 2024-05-20
- VIN: 1FMSK8DH6PG
- Components: SEAT BELTS
- Summary: The seat belt minder is not working. it works when you are at park and dont put the seat belt and start driving. but if you are buckled, start driving and then while driving take the belts off, no warning sound is provided. this problem is not yet reported to the dealer. no warnings or problems noted prior.
2024-06-03
POWER TRAIN PROBLEM
- Date Of Incident: 2024-06-03
- VIN: 1FMSK7DH2PG
- Components: POWER TRAIN
- Summary: The first two gears while coming from a stop shift extremely rough causing foot to bounce off accelerator pedal. This has been happening since vehicle was purchased at approximately 4000 miles.
2024-05-15
Tether, Lower Anchor (on car seat or vehicle) PROBLEM
- Date Of Incident: 2024-05-15
- VIN: 1FMSK8DH8PG
- Components: Tether, Lower Anchor (on car seat or vehicle)
- Summary: I have had to re-install the seat multiple times in the last 2-3 weeks because it keeps coming loose in rear facing mode. I installed the seat in early to mid-March. I first noticed it was loose on 4/26/24. I had it installed with the seatbelt at that time. I re-installed with the seatbelt and continued checking it daily until I noticed it being loose again within about a week. I again re-installed with the seat belt so it was secure and moving less than 1 inch side to side and front to back and continued checking for excess movement. I attended a CPST training the week of 5/6/24 and had my seats looked at by an instructor who told me it was done correctly. For the sake of practice, I installed it with LATCH instead and had an instructor confirm it was correct. That was all on 5/9/24. On 5/13/24 I had to re-install it yet again as the latch had loosened. I used the seatbelt that time and submitted a complaint to Graco. Today, 5/15/24, I had to re-install twice, first with seatbelt and then with LATCH (around 6 pm) which at the time of this writing (8 pm) has held. The seat has repeatedly become loose after a proper install, putting my child at risk because of the seat moving more than one inch side to side which does not meet Graco or CPST installation requirements. The remedy supposedly provided by Graco to others is to use LATCH. However, in my situation that has not helped and in general that is not a long term solution since LATCH has weight limits. I’ve also heard from others that Graco just tells them their seatbelt or vehicle is incompatible and nothing can be done. From what I can tell, it’s a known issue that Graco hasn’t acknowledged.
2024-04-18
POWER TRAIN PROBLEM
- Date Of Incident: 2024-03-01
- VIN: 1FMSK7DH6PG
- Components: POWER TRAIN
- Summary: The contact owns a 2023 Ford Explorer. The contact stated while driving 45 MPH, the transmission slipped and unexpectedly downshifted to first gear, causing the vehicle to jerk. The contact pulled to the side of the road and parked the vehicle. The contact revved the engine, shifted the transmission to drive(D), and drove to the destination. Additionally, on a separate occasion, the vehicle lost motive power while driving. A bystander helped the contact by pushing the vehicle to the side of the road. The vehicle was able to be restarted. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The failure recurred and later the vehicle failed to restart. The vehicle was towed to the dealer, but no diagnostic trouble codes were retrieved. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The contact was informed that assistance would be provided with the release and substitution of the collateral agreement. The failure mileage was approximately 1,200.
2024-04-05
SUSPENSION PROBLEM
- Date Of Incident: 2024-02-01
- VIN: 1FMSK7KHXPG
- Components: SUSPENSION
- Summary: There is a load knocking noise coming from the front suspension. I have taken the vehicle in 3 times to Ford and after I drive off the lot the issue is gone. But after driving for a few days the issue returns. There is a loud clicking noise as well when you back up the vehicle coming from the front suspension.
2024-04-01
STRUCTURE PROBLEM
- Date Of Incident: 2024-03-20
- VIN: 1FMSK8DH1PG
- Components: STRUCTURE
- Summary: For a week before 3/19/24, the driver door made increasing crunching noises when opened and closed. On 3/20/24 the driver door would not open and was subsequently left at Dean Sellers Ford for diagnosis and repair. The dealer relayed that there was a repair advisory on this issue which related to closed investigation / action PE23-013. On 3/21/24, the repair was completed and paid even though Ford Motor has previously agreed to announce a recall by March 2024. As on 4/2/24, no recall notification has been announced or received.
2024-04-01
STEERING,LANE DEPARTURE PROBLEM
- Date Of Incident: 2024-03-24
- Crash: 1
- VIN: 1FMSK8JH5PG
- Components: STEERING,LANE DEPARTURE
- Summary: The lane assist system put the vehicle into a skid on snowy road with no markings on roadway. The vehicle is available to inspect but insurance company is pushing to pickup vehicle as it was totaled. The system put vehicle into a skid that resulted into going into the ditch and hitting a power pole. As far as we know nobody has looked into system failure we did report it to sheriff and insurance company. This is the first time the lane departure turned on a snow covered road
2024-03-22
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2024-03-03
- VIN: 1FM5K8GC9PG
- Components: ELECTRICAL SYSTEM
- Summary: Vehicle wouldn't start using push button start, several modules/components reported errors: traction control, parking break, steering, shifting. The vehicle drove fine less than 24 hours prior to 3/3/2024. Following a week at the dealership, Ford Motor Company and the Ford dealership determined the main wiring harness was the culprit. If the wiring harness fails while the vehicle is in motion/operation, that could result in a serious safety issue.
2024-03-04
STEERING,SUSPENSION PROBLEM
- Date Of Incident: 2023-06-01
- VIN: 1FMSK8FH4PG
- Components: STEERING,SUSPENSION
- Summary: The contact owns a 2023 Ford Explorer. The contact stated there was an unknown part loosened at the front of the vehicle. While driving at unknown speeds, there was an abnormal rattling noise detected from the strut that had become louder over time. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the front-end bolts were tightened. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 24V091000 (Suspension, Steering). The approximate failure mileage was 3,000.
2024-02-27
FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2023-10-20
- Crash: 1
- VIN: 1FM5K8FW3PN
- Components: FORWARD COLLISION AVOIDANCE,BACK OVER PREVENTION
- Summary: Vehicle was within 3 feet of curb in our parking space at home. Vehicle suddenly surged forward and crashed into our building. This happened October 20,2023. the Vehicle has been in the shop since October 21,2013. Statefarm Insurance paid for investigation in the the black box. Investigation yielded no conclusive results. Upon further investigation the vehicle surged for the investigator as well. Which led to the problem with the wire harness and the accelerator being identified.
2024-02-10
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-09-29
- VIN: 1FMSK8DH5PG
- Components: UNKNOWN OR OTHER
- Summary: Excessive wind noise at highway speeds.
2024-01-10
SEAT BELTS PROBLEM
- Date Of Incident: 2024-01-10
- VIN: 1FMSK8DH0PG
- Components: SEAT BELTS
- Summary: The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the seat belt warning light failed to illuminate while the seat belt was manually unlatched. The contact stated that the seat belt warning light was only illuminated during the initial start-up of the vehicle and then deactivated after the seat belt was latched. The vehicle was not taken to a dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 5,000.
2023 Ford Explorer recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 6 recalls for different components of the 2023 Ford Explorer.
2024-02-08
- Manufacturer: Ford Motor Company
- Components: SUSPENSION:FRONT:MACPHERSON STRUT
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles. The right-front lower fastener connecting the steering knuckle and strut may be loose or missing.
- Consequence: A loose or missing connection between the knuckle and strut can cause improper tire alignment, resulting in a steering pull or require increased steering effort. Additionally, the brake hose may contact the tire and become damaged, resulting in a brake fluid leak and a loss of braking ability. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will inspect the fasteners, and tighten or install them as necessary, free of charge. Owner notification letters were mailed March 08, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S04.
2023-10-13
- Manufacturer: Ford Motor Company
- Components: BACK OVER PREVENTION:DISPLAY FUNCTION
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with a standard rearview camera. Due to a manufacturing error in the wire harness, the rearview camera may display a blue image on the SYNC screen when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
- Remedy: Dealers will inspect the rearview camera wire harness and repair any loose splices, free of charge. Owner notification letters were mailed November 2, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C31.
2023-08-25
- Manufacturer: Ford Motor Company
- Components: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Explorer vehicles equipped with 2.3L GTDI engines. The turbocharger oil supply line may be damaged, which can result in an oil leak inside the engine compartment.
- Consequence: An oil leak in the presence of an ignition source such as hot engine or exhaust components, can increase the risk of a fire. In addition, the loss of oil can result in an engine stall, increasing the risk of a crash.
- Remedy: Owners are advised to park and shut off the engine as soon as possible if they see an oil pressure warning light or smoke coming from the engine compartment. Dealers will replace the turbo oil supply line assembly, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S50.
2023-05-12
- Manufacturer: Ford Motor Company
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
- Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy: Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
2023-02-10
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION
- Summary: Ford Motor Company (Ford) is recalling certain 2022-2023 F-150, Mustang, Explorer, Bronco, and 2023 Lincoln Aviator vehicles equipped with automatic transmissions. The transmission may contain a loose bolt which could prevent the transmission from engaging the park gear, although the gear shifter position may indicate that the vehicle has been shifted to "PARK."
- Consequence: The inability to secure the vehicle in the park position can result in a rollaway, increasing the risk of a crash or injury.
- Remedy: Dealers will inspect and, if necessary, replace the transmissions, free of charge. Owner notification letters were mailed April 25, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S06.
2023-01-23
- Manufacturer: Ford Motor Company
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
- Consequence: Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy: Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
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