1999 Chevrolet Pickup problems
Chevrolet has produced full sized pickup trucks under many nameplates and platforms. Almost all Chevrolet branded vehicles were also available under the GMC brand as well.
Full-size pickup trucks
Pre-1960 models
Chevrolet C/K
The Chevrolet C/K is a line of pickup trucks and other vehicles manufactured by Chevrolet from 1960 to 2002. It was discontinued and replaced by the Chevrolet Silverado.
Chevrolet Silverado
Introduced in 1998, the Chevrolet Silverado replaced the Chevrolet C/K as Chevrolet's flagship line of pickup trucks.
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Common 1999 Chevrolet Pickup problems
Common Problems with Chevrolet Pickup 1999:
- Knock Sensor Issue:
- The knock sensor in the 1999 Chevrolet Silverado 1500 is known to cause a check engine light to illuminate without affecting the vehicle's performance. The sensor is located under the intake, making it challenging to access. Symptoms include a persistent check engine light with a knock sensor code. Replacing the sensor involves removing the intake and replacing the gasket along with the sensor.
- Windshield Wiper Motor Component Failure:
- Models produced between 1990 and 1999 may experience intermittent issues with the windshield wiper motor control board. This can lead to wipers not working, running continuously, or functioning only at one speed setting. A temporary fix involves tapping the control box, but a permanent solution requires replacing the wiper motor control board.
- Coolant or Oil Leaks from Intake Manifold Gaskets:
- Leakage from the intake manifold gaskets can occur, leading to coolant or oil leaks. Repairing this issue can cost around $1,000 if done by a mechanic. Some drivers have reported needing multiple replacements of the gaskets due to recurring leaks.
- Restricted Secondary Air Injection Valves:
- Silverados and Sierras made between 1999 and 2007 may experience reduced airflow due to issues with the secondary air injection check valves. This can trigger the check engine light. Resolving this problem involves replacing the check valves, which may cost between $100 and $150 per valve.
- Service Four-Wheel-Drive Indicator Light:
- The service four-wheel-drive indicator light may illuminate on the dash due to problems with the encoder motor on the transfer case or a faulty switch. Symptoms include improper functioning of the four-wheel-drive system. Diagnosis involves checking the switch and encoder motor to address the issue effectively.
These common problems with the 1999 Chevrolet Silverado 1500 can impact the vehicle's performance and reliability, requiring timely attention and appropriate repairs to ensure the smooth operation of the pickup truck.
What's the worst year for Chevy 1500?
2014
2014 Chevy Silverado 1500
If you were to look at Chevy Silverado's since 2005, it has been widespread that 2014 was known as the worst year for the 1500 due to its malfunctioning heating and air conditioning system. Its AC condensers were leaking, which required frequent replacements.
How many miles can a 1999 Chevy Silverado last?
When well maintained, the average mileage life of a Chevy Silverado can be anywhere from 200,000 to 300,000 miles. That's around 10 to 20 years of service depending on how many miles you'd be driving around Galesburg with your Silverado.
Is the 99 Silverado a good truck?
Strong Working Truck
Solidly built, good power going up grades. Comfortable ride and easy to drive.
What years did Chevy trucks have transmission problems?
The most Chevy Silverado transmission problems appear in the 2012, 2013, 2014, 2015, 2016, 2017, 2018, and 2019 versions. The other years and generations have a better track record with this component.
What's the worst year for Chevy 1500?
2014
2014 Chevy Silverado 1500
If you were to look at Chevy Silverado's since 2005, it has been widespread that 2014 was known as the worst year for the 1500 due to its malfunctioning heating and air conditioning system. Its AC condensers were leaking, which required frequent replacements.
Is the 99 Silverado a good truck?
Strong Working Truck
Solidly built, good power going up grades. Comfortable ride and easy to drive.
What is the most dependable year of Chevy truck?
Here are some of the most dependable used Chevy pickup trucks:
- 2015 Chevrolet Silverado 1500. The 2015 Chevrolet Silverado 1500 comes with an EcoTec3 engine that powers all its trims. ...
- 2019 Chevrolet Silverado 1500. ...
- 2015 Chevrolet Silverado 2500HD. ...
- 2012 Chevrolet Colorado. ...
- 2011 Chevrolet Avalanche. ...
- 2016 Chevrolet Colorado.
Are Chevrolet trucks reliable?
Chevrolet trucks are an excellent choice for anyone looking for a reliable and capable vehicle that is also comfortable and efficient. With their robust construction, advanced technology, and fuel-efficient engines, Chevrolet trucks offer a great solution for anyone who needs a dependable and versatile vehicle.
1999 Chevrolet Pickup car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Chevrolet Pickup problems, we found that the most common problems with these 2023 model year vehicles are:
- Service brakes problems
- Hydraulic problems
- Vehicle speed control problems
- Tires problems
- Electrical system problems
The graph below shows statistics for all 1999 Chevrolet Pickup vehicle components and the number of complaints received.
Latest 25 complaints 1999 Chevrolet Pickup
The NHTSA has received 40 complaints about various vehicle components related to the 1999 Chevrolet Pickup. Below are the 25 most recent complaints reported for 1999 Chevrolet Pickup vehicles.
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2010-09-01
- VIN: 1GCGC33F9XF
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: TL*THE CONTACT OWNS A 1999 3500 CHEVROLET PICK UP. THE CONTACT STATED THAT WHILE DRIVING 10 MPH HE APPLIED THE BRAKES AND THEY FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO USE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT DROVE THE VEHICLE HOME USING THE EMERGENCY BRAKE. THE CONTACT NOTICE BY LOOKING UNDERNEATH THE VEHICLE THE BRAKE LINE HAS CORROSION ON IT AND THAT'S WHAT CAUSED THE BRAKES TO FAIL. THE CONTACT HAD NOT TAKEN THE VEHICLE TO A DEALER NOR CALLED THE MANUFACTURER. THE CONTACT STATED A SERIOUS CRASH COULD HAVE OCCURRED DUE TO THE FAULTY BRAKES. THE FAILURE MILEAGE WAS 211,000.
SERVICE BRAKES, HYDRAULIC,STRUCTURE PROBLEM
- Date Of Incident: 2003-09-12
- VIN: 1GCEK19T8XE
- Components: SERVICE BRAKES, HYDRAULIC,STRUCTURE
- Summary: CONSUMER HAD BRAKE ROTORS AND BRAKE SHOES REPLACED ON 1999 CHEVROLET SILVERADO DUE TO RUSTED ROTORS. *TS (11/17/05) THE FRONT SENSOR WAS REPLACED WHICH LASTED FOR A FEW WEEKS. THE HUB ASSEMBLY WAS REPLACED DUE TO THE BEARINGS. THE ROUTERS WERE RUSTY AND WERE REPLACED ALONG WITH THE BRAKE SHOES DUE TO THE ANTI-LOCK BRAKES DISENGAGING THE BRAKES WHICH WERE NOT ALLOWING THE BRAKES TO CLEAN UP THE ROUTERS. THE ANTI-LOCK BRAKES STILL DID NOT WORK AS THE NEW ROUTERS STARTED TO RUST. THE ANTI-LOCK BRAKES WERE DISCONNECTED AND THE VEHICLE BEGUN TO STOP PROPERLY. THE DOORS WERE ALSO RUSTY. THE BRAKE PEDAL WOULD JUMP AS IF IT WERE GOING INTO AN ANTI-LOCK STOP. *SC
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2004-10-09
- VIN: 1GCGC24R8XR
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: WHILE APPLYING THE BRAKE FROM 50 MPH, THE BRAKE PEDAL WOULD FEEL SOFT. CONSUMER REFILLED THE MASTER BRAKE CYLINDER. WITHIN A DAY OR TWO THE PROBLEM RECURRED. THE CONSUMER INSPECTED THE VEHICLE AND NOTICED BRAKE FLUID LEAKING FROM A LOOSE LINE.*JB BRAKE LINE RUSTED OUT. VEHICLE IS LESS THAN 5 YEARS OLD. *TC
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2024-11-24
- VIN: 2GCEK19T4X1
- Components: SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
- Summary: THE ELECTRONIC BRAKE TRACTION CONTROL MODULE FAILED. *PH THE PART WOULD ALSO RUN FREQUENTLY. THE FUSE HAD TO BE PULLED IN ORDER TO KEEP THE MODULE FROM RUNNING WHEN THE KEY WAS TURNED OFF. THE DEALER SUGGESTED THAT THE MODULE WAS FAULTY. *SC THE CONSUMER WAS TOLD IT WOULD COST 795.00 TO REPLACE THE ABS MODULE. *JB
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2024-11-24
- VIN: 1GCEK19TXXE
- Components: ENGINE AND ENGINE COOLING
- Summary: WHEN STARTING THE VEHICLE ENGINE MAKES A RATTLING NOISE, CALLED COLD ENGINE KNOCKING. MANUFACTURER STATED NO DAMAGE TO THE ENGINE HAD BEEN FOUND DUE TO THIS KNOCKING. *AK AS STATED IN THE SERVICE BULLETIN, THIS MAY OCCUR WHEN IT'S 50 DEGREES OUTSIDE OR IF THE VEHICLE HAVEN'T BEEN STARTED IN SEVERAL DAYS. THE NOISE MAY BE CAUSED BY INTERACTION OF THE PISTON AND CYLINDER WALL. GM POWERTRAIN ENGINEERS CONFIRMED THE NOISE ISN'T DETRIMENTAL TO PERFORMANCE, RELIABILITY, OR DURABILITY OF THE ENGINE. IT WAS ALSO NOTED THAT REPLACING THE ENGINE WOULDN'T ELIMINATE THE NOISE. *PH
FUEL SYSTEM, DIESEL PROBLEM
- Date Of Incident: 2024-11-24
- Components: FUEL SYSTEM, DIESEL
- Summary: GAS TANK WAS LEAKING LAST WINTER. CONSUMER CONTACTED THE DEALER, WHO STATED THAT NO PARTS WERE AVAILABLE. A USED GAS TANK WAS INSTALLED, AND IT HAS BEEN LEAKING. SEVERAL DEALERSHIPS WERE CONTACTED AND NONE HADTHE PARTS AVAILABLE. *AK
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2002-09-11
- VIN: 1GCEC14DXXZ
- Components: VEHICLE SPEED CONTROL
- Summary: CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE THROTTLE WILL STICK AND THE VEHICLE WILL ACCELERATE AND IT WILL BE HARD FOR THE CONSUMER TO GET CONTROL OF THE VEHICLE TO DECELERATE. DEALER NOTIFIED. MR
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2001-03-01
- VIN: 1GCEK19T9XE
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: ABS ELECTRONIC MODULE FAILS. WELL DOCUMENTED PART FAILURE. VERY EXPENSIVE, SO MOST GO UNREPAIRED, I.E. UNPLUG ABS SYSTEM.*AK
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2002-08-22
- VIN: 2GCEK19T1X1
- Components: SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
- Summary: THE EBCM MODULE FOR THE ANTI LOCKING BRAKES HAS A CIRCUIT THAT IS STUCK OPEN, THUS RENDERING MY ABS INOPERABLE ON MY TRUCK. THE SERVICE DIRECTOR AT SIR WALTER CHEV. IN RALEIGH, NC TOLD ME HE HAS SEEN THIS PROBLEM MANY TIMES AND THAT THE REPAIR WILL BE ABOUT $1000.00. THE SERVICE DIRECTOR AT CHRIS LEITH CHEV IN WAKE FOREST NC TOLD ME HE WOULD NOT WORK WITH ME BECAUSE OF HIGH MILEAGE EVEN THOUGH TIME HAS NOT EXPIRED ON MY WARRANTY. I UNDERSTAND THAT MY WARRANTY IS OUT. HE SAID HE HEARD RUMORS ABOUT A CAMPAIGN TO FIX SAME BUT DOES NOT KNOW IF IT WILL OCCUR. ( AT THE DEALERSHIP AFTER BEING TOLD THEY WOULD NOT REPAIR SAME I LEFT. I TURNED AROUND AND WALKED BACK IN TO ASK IF THERE WAS ANY WAY TO DEFEAT THE LIGHTS ON THE DASH AND CAUGHT THEM OFF GUARD. IT APPEARED THEY WERE LAUGHING KNOWING I WAS GOING TO BE SCREWED OUT OF $1000 DOLLARS)I WENT ON LINE AND FOUND MESSAGE BOARDS GALORE WITH THE SAME PROBLEM AND ALL WERE PISSED OFF THAT CHEV. WILL NOT FIX SAME. THIS IS A REOCCURING PROBLEM AND I NEED YOUR HELP. THE ONLY OTHER PROBLEM IS A VERY STICKY THROTTLE BODY THAT IS DANGEROUS.
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2002-06-13
- VIN: 2GCEK19V0X1
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 1999-08-30
- VIN: 1GCGK24RXXR
- Components: VEHICLE SPEED CONTROL
- Summary: ENGINE FAILS TO DECELERATE UPON RELEASE OF ACCELERATOR - STAYS AT LAST RPM 5-10 SECONDS (VARIES). THIS REQUIRES ADDITIONAL BRAKING. PROBLEM IS CONSTANT. VEHICLE MUST BE IN MOTION FOR FAILURE TO OCCUR. *AK
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2024-11-24
- VIN: 1GCEK19M1XR
- Components: ENGINE AND ENGINE COOLING
- Summary: HELLO,I'VE RECENTLY PURCHACED THIS VEHICLE USED,AND I'VE DISCOVERED IT HAS "ENGINE BEARING KNOCK NOICE".I HAD IT CHECKED OUT AT A DEALERSHIP.FROM WHAT I'VE READ ON THIS PROBLEM THE ENGINES WERE PUT TOGETHER WITH THE WRONG SIZE BEARINGS.I FEEL THIS IS A MANUFACTURES DEFECT AND THE CONSUMER SHOULD NOT HAVE TO BE RESPONSIBLE FOR PAYING TO HAVE THE PROBLEM FIXED.THANKS FOR YOUR TIME AND ANY RESPONCES. STEVE CATHCART. *AK
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2000-11-05
- VIN: 1GCEK19T2XE
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: ABS MODULE FAILED- MOTOR IN UNIT KEPT RUNNING KILLING BATTERY-DEALER COULD NOT REPAIR UNIT SAYING IT NEEDED REPLACEMENT.*AK
TIRES PROBLEM
- Date Of Incident: 2002-04-16
- VIN: 2GCEK19T7X1
- Components: TIRES
- Summary: TIRE CAME APART WHILE DRIVING. NO ROAD HAZARDS OR ANYTHING ON THE ROAD. TIRE MADE A NOISE, PIECES OF RUBBER WERE FALLING ON THE ROAD, TIRE COMPLETELY FAILED AS I PULLED OVER. TREAD WAS PARTIALLY OFF AND CAUSED DAMAGE TO THE TRUCK. I HAVE ELECTRONIC PICTURES. *TS ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***761431
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2001-12-01
- VIN: 2GCEK19T4X1
- Components: EXTERIOR LIGHTING
- Summary: WHILE DRIVING AND WITHOUT WARNING HEADLIGHTS GO OUT, CAUSING POOR DRIVING VISIBILITY. CONSUMER HAS TO USE HIGH BEAMS IN ORDER TO SEE. CONSUMER HAS CONTACTED DEALER, AND DEALER HAS DETERMINED THAT SWITCH ASSEMBLY INSIDE STEERING COLUMN NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *AK
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2024-11-24
- Components: EXTERIOR LIGHTING
- Summary: OVER THE LAST FEW MONTHS I HAVE ENCOUNTERED NUMEROUS VEHICLES WHOSE OPERATORS OBVIOUSLY DO NOT KNOW THAT THEIR TAIL LIGHTS DO NOT COME ON WHEN THE DAYTIME RUNNING LIGHTS ARE ACTIVATED ON THEIR VEHICLE. AS AN OVER THE ROAD TRUCK DRIVER I HAVE HAD NUMEROUS OCCASIONS TO COME UPON CARS AND TRUCKS ALIKE THAT WHEN BRIGHT/LIGHT BUT RAINING, SNOWING, OR FOGGY HAVE NO TAIL LIGHTS ON. ON SEVERAL OCCASIONS I HAVE PROCEDED TO FLASH MY LIGHTS AT THEM IN THE HOPES THAT THEY WOULD TURN THEIR LIGHTS ON FOR THEIR SAFETY AS WELL AS MINE AND ALL OTHER USERS OF THE ROAD BUT TO NO AVAIL. IHAVE HOWEVER FOUND UPON PASSING THESE VEHICLES THAT THEY HAVE . THEIR HEADLIGHTS ON . MY VEHICLE DOES NOT STOP ON A DIME BY ANY MEANS AND I FEEL THAT UNLESS SOMETHING IS DONE TO MAKE ALL LIGHTS COME ON AUTOMATICALLY OR LET THE DRIVER MAKE THE WHOLE DECISION AS TO WETHER LIGHTS ARE WARRENTED. FURTHER TO ADD TO MY POINT I OWN A 2000 CHEVY S10 PU THAT, UNTIL OWNING IT FOR ALMOST A YEAR. MY HUSBAND DID NOT KNOW THAT HE HAD NO TAIL LIGHTS UNTIL THE DASH LIGHTS ARE ON. THERE IS NO WAY TO FIND THIS OUT UNLESS SOMEONE TELLS YOU BECAUSE THE RUNNING LIGHTS ARE NOT ACTIVATED UNTIL YOU RELEASE THE BRAKE. THEREFORE MAKING IT IMPOSSIBLE TO GET OUT AND SEE THAT ONLY THE FRONT LIGHTS ARE ON. IF THIS DOES NOT MAKE SENSE PLEASE EMAIL ME AND I WILL TRY TO EXPLAIN BETTER ( ITS REAL HARD TO TELL WHAT YOUV WRITTEN WHEN YOU CAN ONLY SEE THE LAST FEW WORDS AS YOU TYPE) MERRY CHRISTMAS. *AK
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2001-05-03
- VIN: 1GCEK19T2XE
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: ABS MODULE FAILURE, ABS SYSTEM INOPERABLE. *AK
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2000-11-01
- VIN: 2GGCEK19T4X
- Components: ELECTRICAL SYSTEM
- Summary: WHILE DRIVING AND WITHOUT PRIOR WARNING THE HEADLIGHTS WENT COMPLETLY OUT CAUSING POOR VISIBILITY. CONSUMER HAS TO USE HIGH BEAMS IN ORDER TO SEE. *AK THE DEALER STATED THAT THE MULTIFUNCTION SWITCH IN THE STEERING COLUMN, AFTER THE SWITCH WAS REPLACED IT HAD A BAD CONNECTION AT A PLUG DOWN THE STEERING COLUMN. *NLM
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2001-08-01
- VIN: 2GCEC19T7X1
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: ABS SYSTEM HAS NOT BEEN WORKING PROPERLY SINCE THE TIME OF PURCHASE. ABS SYSTEM IS COMPLETLY OUT. DEALER HAS NOT PROVIDED REMEDY.*AK
INTERIOR LIGHTING PROBLEM
- Date Of Incident: 2001-07-15
- VIN: 2GCEC19T7X1
- Components: INTERIOR LIGHTING
- Summary: DASH LIGHTS STAY ON. *AK CONSUMER STATES PUMP RUNS AT ALL TIMES WITH KEY ON OR OFF, ANTILOCK BRAKE SYSTEM IS WAY TO HIGH.*JB
SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2001-06-07
- VIN: 1GCEC14VOXZ
- Components: SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM
- Summary: ABS SYSTEM WOULD NOT STOP RUNNING AFTER TRUCK WAS CUT OFF AND KEY WAS REMOVED.THE FUSE WAS REMOVED. DEALER SAID SYSTEM HAD TO BE REPLACED AT A COST OF $1600.00 GM WAS CALLED BUT WAS NO HELP. *AK
SERVICE BRAKES, HYDRAULIC,POWER TRAIN PROBLEM
- Date Of Incident: 2001-04-10
- VIN: 2GCEK19T1X1
- Components: SERVICE BRAKES, HYDRAULIC,POWER TRAIN
- Summary: NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
TIRES PROBLEM
- Date Of Incident: 2001-06-24
- VIN: 1GCGK29U2XE
- Components: TIRES
- Summary: SPARE TIRE FELL OFF VEHICLE WHILE PULLING A TRAILER. ALSO, TIRE DAMAGED THE BOTTOM OF TRAILER AXLE AND TIRE RIM. CONSUMER HAS NOT CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2024-11-24
- VIN: IGBJC34RXXF
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: HYDROBOOST UNIT LEAKING ,CAUSING BRAKES TO HANG UP &PEDAL NOT TO RETURN UP. *AK
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 1999-12-23
- Crash: 1
- VIN: 1GCEK19T3XE
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
- Summary: THOTTLE HAS STUCK 15-20 TIMES - VEHICLE HAS BEEN DRIVEN ABOUT 500 TIMES. TWICE IT STUCK AS WE APPROACHED HIGHWAY CROSSSTREET AND ONCE IN ANCHORAGE AT AN INTERSECTION. OTHER TIMES THERE WAS NO TRAFFICE AROUND. DEC 23,'99, JOHN WAS BACKING UPHILL WITH A PIANO IN THE PICKUP - 5 PEOPLE WERE WITNESSES-HE CREPT BACK UP AN INCLINE TOWARD THE DECK AND PUT ON THE BRAKES - THE TRUCK CONTINUED UPHILL WHILE HE PUSHED ON THE BRAKES. ALL FIVE PEOPLE YELLED, "STOP" BUT THE VEHICLE WOULD NOT STOP AND HE RAN INTO THE DECK AND STEPS, WHICH BROKE THE RAILING. THREE TIMES I HAVE HAD IT INTO CHEVY DEALERS, BUT THEY WOULD NOT FIX IT AS THEY COULD NOT DUPLICATE THE PROBLEM.
Additional sources
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