Toyota Venza problems
The Toyota Venza is a five-passenger mid-size crossover SUV manufactured and marketed by Toyota primarily for the North American market, beginning with its introduction in 2008 and now in its second generation — with a hiatus for model years 2018–2019.
The first-generation Venza was based on the XV40 series Camry platform and marketed between 2008 and 2017 — and shared the platform with the AL10 series Lexus RX. The second-generation model is a rebadged Japanese-market XU80 series Harrier and has been sold since September 2020.
The name "Venza" is a mix of "Venture" and "Monza."
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Toyota Venza model years
Common Toyota Venza problems
Based on complaints from Toyota Venza owners, common problems with the car include:
- Interior Accessories Issues:
- Complaints: Sunroof, moonroof, and broken interior components are major faults.
- Details: Owners reported issues with these accessories, impacting the overall interior quality and functionality of the vehicle.
- Steering Troubles:
- Complaints: Rattling during steering, drifting, and whining while turning.
- Details: Some customers experienced steering-related problems like unusual sounds and difficulties in steering control.
- Brake Faults:
- Complaints: Premature brake wear, the need to pump brakes to stop.
- Details: Early brake deterioration in older models and the necessity to pump brakes for effective stopping were common issues reported by owners.
- Windshield Cracking and Visibility Problems:
- Complaints: Windshield cracking, visibility issues.
- Details: Owners faced challenges with windshield durability, leading to cracking, impacting visibility, and potentially compromising safety.
- Transmission Issues:
- Complaints: Delayed shifting, grinding, unstable ride quality, burning smell.
- Details: Transmission problems, including delayed shifting, grinding noises, and burning smells, were prevalent in earlier models, affecting driving performance.
- Engine Troubles:
- Complaints: Excessive oil consumption, stalling, misfires.
- Details: Engine-related issues like oil consumption, stalling, and misfires were reported, potentially linked to sensor defects, air filter cleanliness, and spark plug condition.
- Faulty A/C System:
- Complaints: Diminished airflow, hot air, unsettling odors.
- Details: Problems with the A/C system included reduced airflow, unusual odors, and inefficient cooling, often attributed to refrigerant levels, filter blockages, or component malfunctions.
These problems significantly impact the driving experience and maintenance costs for Toyota Venza owners. Regular maintenance and prompt addressing of these issues are crucial to ensure the longevity and performance of the vehicle.
Is the Toyota Venza a reliable car?
The Toyota Venza Reliability Rating is 4.0 out of 5.0, which ranks it 3rd out of 26 for midsize SUVs. The average annual repair cost is $444 which means it has excellent ownership costs. Repairs are less severe than average, and the frequency of these issues is average, so major repairs are not common for the Venza.
What are the issues with Venza?
2 Common Toyota Venza Problems
- Musty and Moldy A/C. Toyota air conditioners smell like mold in numerous vehicles. ...
- Rodents Chew Soy-Coated Wires. Somewhere in the mid-2000's there was an industry-wide push by automakers to replace plastic and glass-based wiring insulation with a more eco-friendly soy-based coating.
Why is the Toyota Venza not popular?
The current Venza is often critiqued for its poor cargo capacity compared to competitors, lacking SUV features/options like roof rails or any usable towing capability, but it also offers a claimed best-in-class EPA efficiency rating of 39 MPG combined.
What is the disadvantage of Venza?
Minimal Cargo Capacity
Unfortunately, there isn't too much cargo capacity in the Toyota Venza. It's much smaller than most of the competitors in its class, which proves to be a problem. You'll only find 28.8 cubic feet of storage behind the rear seat.
Percentage distribution of complaints by Toyota Venza years
We have researched Toyota problems and analysed all the complaints filed against Toyota Venza cars and compiled the top 5 most problematic Toyota Venza model years:
Below you can see the percentage distribution of known problems by Toyota Venza model years.
Distribution of the number of complaints by Toyota Venza years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Toyota Venza car problems categorized by type of issue
After analysing all complaints related to Toyota Venza , it was concluded that the most common issues with these cars are:
- Visibility/wiper problems
- Unknown or other problems
- Vehicle speed control problems
- Service brakes problems
- Electrical system problems
The graph below shows statistics for all Toyota Venza vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Venza model years
A total of 82 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Venza model years
There were a total of 8 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Venza model years
There were a total of 70 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Venza model years
There were a total of 1 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 619 complaints about various vehicle components related to the Toyota Venza . Below are the 25 most recent complaints reported for Toyota Venza vehicles.
Latest 25 complaints
Toyota Venza 2021
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- VIN: JTEAAAAH3MJ
- Components: EXTERIOR LIGHTING
- Summary: I just purchased as 2021 Toyota Venza Limited. The headlight on low beam cast a odd shaped shadow. It is very distracting and often makes you think something is in front of the car. The issue dissappears when headlight are switched to high beam. This is very unsafe and deserves a recall.
Toyota Venza 2021
- Date Of Incident: 2022-05-08
- Date Complaint: 2024-10-23
- VIN: JTEAAAAH2MJ
- Components: VISIBILITY/WIPER
- Summary: Widshield cracked all of a sudden without any reason
Toyota Venza 2023
- Date Of Incident: 2024-10-16
- Date Complaint: 2024-10-18
- Number Of Injuries: 1
- Crash: 1
- VIN: JTEAAAAH3PJ
- Components: VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: My wife owns this Toyota Venza. On October 9, 2024, I took the vehicle to the dealership for maintenance and all regular checkups passed. No sensor lights nor problem lights were on during the incident. On October 16, 2024 my wife was parking in a spot to pick up the mail in our community's mailbox. She pressed the brake and tried to park the vehicle when suddenly the motor accelerated over the parking lines on its own to a small hill continuously. My wife tried to press the brake multiple times with no success and the motor continued accelerating on its own. My wife turned the steering wheel to the right to avoid running into the hill or flipping the vehicle over. Once turned, the vehicle continued accelerating crossing over a neighborhood street and finally crashing into a neighbor's wall. Once it crashed the wall, all air bags were deployed and the vehicle rebounded back into the street where my wife was eventually able to shift it into parking. Once parked, the vehicle wouldn't start or move at all. Thankfully, there were no fatalities but my wife crashed into a wall and had to be taken to the hospital to be treated for the bruises in her legs and body from the air bag impact. Additionally, our community is gated and thankfully there is little traffic but this problem in a main road or highway could easily injure or kill people. We reported the accident to the local police and filed a report with them. We also notified insurance of the crash and have started a repair claim but the vehicle has not been inspected for any damages or problems. We have video recording of the incident which we will use for insurance and can provide as part of this complaint.
Toyota Venza 2023
- Date Of Incident: 2024-09-27
- Date Complaint: 2024-09-30
- VIN: JTEAAAAHXPJ
- Components: VISIBILITY/WIPER
- Summary: Traveling interstate 64 Hampton Virginia with 2023 Venza (9/27/2024) a stone hit the windshield and immediately spidered across the window.
Toyota Venza 2022
- Date Of Incident: 2024-09-04
- Date Complaint: 2024-09-22
- VIN: JTEAAAAH2NJ
- Components: STRUCTURE,UNKNOWN OR OTHER,VISIBILITY/WIPER
- Summary: Spontaneous windshield crack that has slowly spread across entire windshield. Driving with NO vehicles around and crack just appeared. Windshield is defective.
Toyota Venza 2009
- Date Of Incident: 2024-08-19
- Date Complaint: 2024-08-19
- VIN: 4T3ZE11A59U
- Components: AIR BAGS
- Summary: The contact owned a 2009 Toyota Venza. The contact received notification of NHTSA Campaign Number: 21V257000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Toyota Venza 2021
- Date Of Incident: 2024-03-01
- Date Complaint: 2024-08-12
- VIN: JTEAAAAH6MJ
- Components: VISIBILITY/WIPER
- Summary: Windshield has severe cracking without being struck by anything
Toyota Venza 2021
- Date Of Incident: 2024-07-27
- Date Complaint: 2024-07-31
- VIN: JTEAAAAH4MJ
- Components: UNKNOWN OR OTHER
- Summary: Adding to the many complaints about the '21 Venza windshield and the safety issues presented by the easy cracking of the front windshield.
Toyota Venza 2021
- Date Of Incident: 2024-07-22
- Date Complaint: 2024-07-23
- VIN: JTEAAAAH8MJ
- Components: VISIBILITY/WIPER
- Summary: I was driving and my windshield just cracked . Nothing struck my windshield before incident happened
Toyota Venza 2010
- Date Of Incident: 2024-01-01
- Date Complaint: 2024-07-08
- VIN: 4T3ZK3BB6AU
- Components: ELECTRICAL SYSTEM,AIR BAGS,UNKNOWN OR OTHER
- Summary: When I open the driver's side when car running, the check SRS airbag system warning light comes on. It also comes on if I start car with door open.
Toyota Venza 2010
- Date Of Incident: 2024-06-24
- Date Complaint: 2024-07-03
- VIN: 4T3BK3BB4AU
- Components: ENGINE
- Summary: The contact submitted the complaint on behalf of her friend. The contact stated that while the contact's friend was driving, the friend heard a ticking noise and the check engine warning light illuminated. The contact's friend drove the vehicle to the intended destination. The contact's friend exited the vehicle and noticed a large amount of oil on the ground that had leaked from underneath the vehicle. The vehicle was towed to the dealer where it was diagnosed with failed oil cooler hoses. The contact's friend was informed that the oil cooler hoses needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that the previous unknown warranty for the failure description had expired. The failure mileage was approximately 184,000.
Toyota Venza 2021
- Date Of Incident: 2021-06-01
- Date Complaint: 2024-06-29
- VIN: JTEAAAAH6MJ
- Components: EXTERIOR LIGHTING
- Summary: Head lights! Dangerous. They have blind-spots due to equipment blocking full light vision. This is my 2nd report to you. I have not gotten a response. I think this should be looked into immediately. I don't care to drive at night because of this blind-spot. Yes, I have reported this to Toyota and they could not do anything about it because they it from the new type of light bulbs. Please review, research and respond. Thank you.
Toyota Venza 2021
- Date Of Incident: 2024-06-11
- Date Complaint: 2024-06-12
- VIN: JTEAAAAH5MJ
- Components: VEHICLE SPEED CONTROL
- Summary: Seems like, This is common problems for all the Toyota Venza Car. After stopping at redlight, If we push the accelerator, It doesn't have a pickup speed as mentioned 7.1 sec from 0-60 miles. If, car is take on the 45/55 mile from the local road, it may hit by back side of the car. This is really concerning. Working with the dealer to solve the issue.
Toyota Venza 2021
- Date Of Incident: 2024-06-10
- Date Complaint: 2024-06-10
- VIN: JTEAAAAH5MJ
- Components: VISIBILITY/WIPER
- Summary: Hit by a very small rock. Started with a small fracture about 8 inches long and after 8 hours the crack has multiplied to be about 16-18 inches.
Toyota Venza 2022
- Date Of Incident: 2024-05-29
- Date Complaint: 2024-06-06
- VIN: JTEAAAAH6NJ
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
- Summary: I am the primary driver of our 2022 Toyota Venza. On [XXX] I had just taken the car through the Splash automated car wash on [XXX] and I was navigating into an adjacent space for use of the vacuum cleaners. As I took my foot off the accelerator to put the vehicle into Park, it suddenly and unintentionally accelerated. It crossed the driveway entrance to the car wash, jumped a curb which was actually the top of retaining wall for the parking lot of the adjacent business, and sailed over the retaining wall into the parking lot which was over 2 feet lower than the level of the car wash. I was able to bring the car to a stop without hitting anything, but 3 tires were blown out and severe damage occurred to the underside and front end of the car (we are awaiting estimates of the damage to the car). The airbags did not deploy. I had a minor shoulder bruise from the seat belt but no other injury. The car is at an auto repair shop awaitinng estimates and adjuster inspection. No report has yet been filed with Toyota but we expect to file today. No independent service center or other inspection has been done yet. There was no warning system notification prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Latest 5 recalls Toyota Venza
The National Highway Traffic Safety Administration (NHTSA) has issued 35 recalls for different components of the Toyota Venza.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Toyota Venza 2022
- Report Received Date: 2022-04-13
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE
- Summary: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
- Consequence: Driving with a deactivated stability control system increases the risk of a crash.
- Remedy: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
- Model: Toyota Venza 2021
- Report Received Date: 2022-04-13
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE
- Summary: Toyota Engineering & Manufacturing (Toyota) is recalling certain 2022 Lexus LX 600, Lexus NX 350h, Lexus NX 450h+, Toytoa RAV4 Hybrid, 2021-2022 Lexus LS 500h, Toyota Mirai, RAV4 PRIME, Sienna, Venza, and 2020-2022 Toyota Highlander Hybrid vehicles. The Skid Control ECU software may not turn on the Vehicle Stability Control (VSC) system when the vehicle is restarted after the driver has disabled the VSC system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
- Consequence: Driving with a deactivated stability control system increases the risk of a crash.
- Remedy: Dealers will update the Skid Control ECU software, free of charge. Owner notification letters were mailed May 27, 2022. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 22TA03. Lexus' number for this recall is 22LA01.
- Model: Toyota Venza 2010
- Report Received Date: 2021-04-13
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: AIR BAGS:SIDE/WINDOW:CURTAIN
- Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
- Consequence: Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
- Remedy: Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed October 19, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB01/21TA01.
- Model: Toyota Venza 2011
- Report Received Date: 2021-04-13
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: AIR BAGS:SIDE/WINDOW:CURTAIN
- Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
- Consequence: Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
- Remedy: Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed October 19, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB01/21TA01.
- Model: Toyota Venza 2009
- Report Received Date: 2021-04-13
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: AIR BAGS:SIDE/WINDOW:CURTAIN
- Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2009-2015 Venza vehicles. The Supplemental Restraint System (SRS) wiring may become damaged with regular use of the driver-side door.
- Consequence: Damaged wires may cause the air bag sensor to become inoperable, preventing the deployment of the side and curtain air bags on the driver side and increasing the risk of injury during a crash.
- Remedy: Dealers will inspect and, if necessary, replace the driver-side front door wire harness, free of charge. Owner notification letters were mailed October 19, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB01/21TA01.
Latest negative Toyota Venza car reviews
Latest positive Toyota Venza car reviews
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Vehicle year: 2012
I purchased this car brand new in 2012 and have been driving it for about 10,000 miles per year. I am happy to report that I have never experienced any mechanical issues with the car. While driving on uneven roads, there may be some crackling noises from the panoramic moon roof, and a rattle has started under the dashboard on the passenger side. However, these minor issues are completely acceptable after so many years of use. The car still runs like a well-oiled machine and looks great both inside and out. Recently, a service manager at our local Toyota dealership advised me to keep this car for as long as possible. He mentioned that every car maker has a few winners in their model lineup, and the Venza is definitely one of Toyota's winners. It's a shame that they discontinued this car. In November 2022, Toyota replaced the Venza with a stunning hybrid car. I had the opportunity to sit in it and try it out, but I found the interior to be cramped compared to the previous version. As a result, I purchased a Highlander Hybrid and am very satisfied with it, especially in terms of space and fuel efficiency. Sometimes, when I see one of the older Venzas, I still miss mine. In hindsight, it was truly the best vehicle I ever owned.
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Vehicle year: 2014
I purchased my 2013 Venza LE AWD last April, so I have almost had it for a year now. I am extremely satisfied with my purchase. I was drawn to the exterior design when it was first released several years ago. The interior of the car is spacious all around, providing ample room for my kids in the back and the car is wider than most. As a larger individual, I appreciate the width of the driver's seat. Additionally, it has a generously sized trunk. While the electric steering may take some getting used to (feeling a little loose at first), and the ride may be a bit rougher compared to most American-made cars, it is still a great car to drive. I highly recommend taking it for a long test drive before making a purchase. It is worth noting that this car performs exceptionally well in snowy conditions.
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Vehicle year: 2015
I really enjoyed reading about your experience with the Venza Limited! It sounds like you made a great choice in purchasing it, especially considering the price difference compared to the Lexus RX and NX crossovers. The all-wheel drive and panoramic sunroof are fantastic features, and it's great to hear that the powertrain is smooth and responsive. It's also helpful to know that setting favorite stations is easy and that the backup camera and sensors are useful. Thank you for sharing your honest thoughts on the assembly and quality of the dash plastic, as well as the paint showing dings more easily. Overall, it seems like the Venza Limited is a great car for you and I appreciate you taking the time to share your experience!
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Vehicle year: 2021
I recently traded in my Lexus lease and opted for a more affordable option. However, my decision was not based on speed or performance, but rather on technology and comfort. I was surprised that Lexus did not consider this as an updated NX or RX model, as it surpasses both in terms of quality, especially in the Limited trim (although I chose not to include the fancy roof). The car is stunning both inside and out, and is just as comfortable as any of the four Lexus cars I've owned (not to mention the many I've driven as loaners during servicing). If you're nearing the end of your Lexus lease, I recommend visiting a Toyota dealership for a hassle-free trade-in experience.
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Vehicle year: 2010
It's important to understand that all cars have their potential problems, as it's part of owning a vehicle. After reviewing the few negative reviews on this site, it's clear that most of them were prompted by unhappy customers. In 2010, 48k Venzas were sold, and with only a few bad reviews on Edmonds, it's safe to say that the car is generally fine. Personally, I am very happy with mine and have not experienced any issues. If you're experiencing poor ride quality, it could be due to air pressure in the tires. Too much pressure can result in a stiff ride. Overall, my Venza has been great and I have not had any issues. If you're considering buying a Venza, don't let a few reviews affect your decision. It's important to keep in mind that every vehicle has its own set of potential problems. If you come across a vehicle on this site that has not had any problems, please let me know as I would be interested in purchasing it.
Are you having problems with your Toyota Venza?
Milton Conroy 2025-02-18
Vehicle year: 2009
It's a good-looking car with great trunk space that's wider than many SUVs. The 6-cylinder engine provides great acceleration and the car is fairly nimble when driving around town. However, Toyota cut too many costs with this car. The plastic dash and faux wood inserts look cheap, and the leather looks like shiny vinyl. Additionally, the cabin can be quite loud at high speeds, and the low profile of the 20-inch tires means you feel every bump. Despite having 13 JBL speakers, the sound quality is average. The navigation and backup camera work fine, but the screen resolution is quite low. Unfortunately, at 30k miles, the steering column had to be replaced, and at 36k miles, the transmission is starting to whine.
Carmine Nienow 2025-02-16
Vehicle year: 2012
Toyota should have made some easy changes to improve this car. Despite being less than 2 years old, a significant number of people have complained about the tire size, cost, and fast wear. It is concerning that neither Walmart nor Costco carry a tire this size, and local shops are charging $1,250 to replace all 4 tires, which wear out very quickly. This issue needs to be addressed promptly by Toyota.
Abdullah Dicki 2025-02-04
Vehicle year: 2011
I recently purchased a 2011 Venza, but unfortunately, I am not satisfied with its handling. At highway speeds, it requires constant attention to keep it straight and tends to wander out of the lane. Additionally, the ride is not as smooth as I had expected. Despite checking the tire pressure, which was set at 32 psi, the issue persisted after two separate 2-hour trips. I suspect that the electronic steering may be the cause of the problem. In comparison, my 2007 Honda Accord handles exceptionally well and requires very little attention to stay straight. Although I had intended for the Venza to be my primary road trip car due to its larger interior, I am now reconsidering my options.
Stanton Sporer 2025-02-03
Vehicle year: 2011
We received our brand new Venza in September 2010 and have since driven it for 56,000 miles. Unfortunately, we have experienced a number of issues with the vehicle, both major and minor. These have included problems with the transmission, electrical issues such as check engine lights and malfunctions with the nav/radio unit, as well as troubles with the sunroof. Despite these issues, we have found the ride to be comfortable and enjoyable. However, we have noticed that the fuel mileage is not as good as we had hoped, averaging just 16.5 mpg on mostly highway driving. For comparison, our 2010 Full size GM Yukon V8 gets 19mpg. Overall, we have had some challenges with our Venza, but we still enjoy driving it.
Keaton Reichel 2025-02-01
Vehicle year: 2011
I purchased this car new off the lot in late 2010 as a 2011 model. While I had high hopes for it, unfortunately, I have experienced a number of issues with it. One of the most frustrating problems has been the dead batteries. I have lost count of how many times the car has failed to start due to this issue. Toyota has replaced the battery six times, but the drain is still unidentified. Additionally, I have experienced troubles with the transmission shifting, rattles, wind noise, creaking sounds when going over speed bumps, a dead climate control unit, and poor fuel economy (15-17 MPG mixed with mostly highway driving). Despite these issues, I will continue to update my reviews quarterly.