Jaguar Xf problems
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Jaguar Xf model years
Common Jaguar Xf problems
Based on complaints from owners of Jaguar XF cars, common problems with these vehicles include:
- Transmission Problems: Jaguar XF cars are known to experience early transmission failure, which can lead to significant issues with the vehicle's performance. Detecting transmission problems early through comprehensive diagnostics is crucial to prevent further damage and ensure proper functioning.
- Ignition Coil Issues: The ignition coils in Jaguar XF cars are essential for creating sparks to ignite fuel. Failure of these coils can result in inadequate engine performance, sometimes without triggering the check engine light. Intermittent issues with ignition coils can impact the overall running of the engine.
- Coolant & Engine Difficulties: Coolant loss is a common problem in some Jaguar XF models, often due to leaks in the coolant reservoir. If left unaddressed, coolant leaks can lead to engine overheating, causing extensive damage. Monitoring coolant levels and addressing leaks promptly is crucial to prevent engine issues.
- Brake Failure: The brake pressure accumulator, a component of the antilock brake system in Jaguar XF cars, is prone to failure. When this part malfunctions, it can cause the brake pedal to stiffen, making it challenging to slow down or stop the vehicle. Unusual noises from the front brakes may indicate a need for brake system inspection.
- Engine Issues: Jaguar XF cars have been reported to face problems with the timing chain and engine overheating. Noises during engine startup or idling could signal issues with the timing chain tensioner. Overheating engines can lead to damage to cylinder bores and excessive oil consumption. Timely detection and resolution of engine issues are essential to maintain the vehicle's performance.
These common problems highlight the importance of regular maintenance and prompt attention to any signs of malfunction in Jaguar XF cars to ensure optimal performance and longevity of the vehicle.
Is the Jaguar XF a reliable car?
Jaguar XF. RepairPal awards the Jaguar XF with a three-out-of-five reliability rating. Average annual repair costs tip the scales at just over $1,000, and the model visits the shop 0.7 times annually, just 0.1 more times than the average for luxury midsize cars.
What are problems with Jaguar XF?
Below we have made a small list of the most common issues affecting the Jaguar XF (X260) with symptoms and solutions.
- Water Pump | 3.0 Supercharged V6. ...
- Coolant Leaks | 3.0 Supercharged V6. ...
- Crankshaft Failure | 3.0 V6 Diesel. ...
- Timing Chain | 2.0 Diesel Models. ...
- Alternator Failure | All Models.
Is it worth buying a used Jaguar XF?
The XF is handsome, exciting to drive and, as a used buy, decent value too. Reliability is a little mixed, however. This model is predominantly made of aluminium. It's lighter and leaner than the first XF, yet bigger inside, too – another overhaul prescribed by its predecessor's shortcomings.
What is the life expectancy of a Jaguar XF?
What is Jaguar Xf lifespan? The estimated lifespan of a Jaguar Xf is 136,000mi, before reaching the life expectancy upper limit. Fuel type is a major factor when looking into a vehicles lifespan/life expectancy.
Percentage distribution of complaints by Jaguar Xf years
We have researched Jaguar problems and analysed all the complaints filed against Jaguar Xf cars and compiled the top 5 most problematic Jaguar Xf model years:
Below you can see the percentage distribution of known problems by Jaguar Xf model years.
Distribution of the number of complaints by Jaguar Xf years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Jaguar Xf car problems categorized by type of issue
After analysing all complaints related to Jaguar Xf , it was concluded that the most common issues with these cars are:
- Fuel/propulsion system problems
- Air bags problems
- Engine problems
- Electrical system problems
- Unknown or other problems
The graph below shows statistics for all Jaguar Xf vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Xf model years
A total of 14 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Xf model years
There were a total of 12 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Xf model years
There were a total of 7 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Xf model years
There were a total of 1 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 386 complaints about various vehicle components related to the Jaguar Xf . Below are the 25 most recent complaints reported for Jaguar Xf vehicles.
Latest 25 complaints
Jaguar Xf 2013
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-08
- VIN: SAJWA0ES3DP
- Components: POWER TRAIN,ENGINE
- Summary: The contact owns a 2013 Jaguar XF. The contact stated while driving approximately 40 MPH, the vehicle was losing motive power. The contact stated that the drive(D) started flashing RED on the console by the shift selector and on the instrument cluster. The contact stated that the check engine warning light was also flashing. The contact pulled over, and stopped the vehicle, but had not turned the engine off. The contact shifted to park(P) and then shifted back to drive(D) and was able to resume normal driving. The contact stated that the failure had reoccurred. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
Jaguar Xf 2011
- Date Of Incident: 2023-08-05
- Date Complaint: 2024-08-05
- VIN: SAJWA0FB2BL
- Components: FUEL SYSTEM, GASOLINE,AIR BAGS
- Summary: The contact owns a 2011 Jaguar XF. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the dashboard, where the passenger’s side air bag was located. The air bag warning light was illuminated. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond as needed and stalled. The check engine warning light was illuminated. The contact was able to pull to the side of the road. The contact stated that the failure recurred several times and the vehicle was towed to the residence on each occasion. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Numbers: 16V373000 (Air Bags) and 12V521000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Jaguar Xf 2010
- Date Of Incident: 2024-07-12
- Date Complaint: 2024-07-16
- VIN: SAJWA0GB9AL
- Components: FUEL/PROPULSION SYSTEM
- Summary: Item was recalled and supposed to be fixed by jaguar recall: 12V521000, however after it was “fixed” the same issue is occurring and the vehicle is leaking gasoline. Jaguar is stating that wither or not it was fixed correctly it has been closed and I would be responsible for repairs although the recall was not properly fixed initially!
Jaguar Xf 2016
- Date Of Incident: 2024-04-25
- Date Complaint: 2024-05-02
- VIN: SAJBG4BV6GC
- Components: ENGINE
- Summary: After acclerating twice to avoid an accident. The car had a check enine light appear. No other warnings, not even high temperature. the car engine stopped and I pulled over off the highway.White smoke appearing under the hood. My mechanic does a pressure check and determines it is not repairable. He suggsts a new engine, My 2016 Jaguar XFS at 70k miles needs the engine replaced.
Jaguar Xf 2010
- Date Of Incident: 2024-03-14
- Date Complaint: 2024-03-15
- VIN: SAJWA0GBXAL
- Components: FUEL SYSTEM, GASOLINE
- Summary: The contact owns a 2010 Jaguar XF. The contact stated while the vehicle was parked, gasoline was observed leaking from the vehicle. The contact was unsure if any warning lights were illuminated. The vehicle was not taken to the dealer and was not repaired. The contact referenced NHTSA Campaign Number: 20V081000 (Fuel System, Gasoline) as a possible solution however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 130,000.
Jaguar Xf 2011
- Date Of Incident: 2024-02-02
- Date Complaint: 2024-02-04
- VIN: SAJWA0FB1BL
- Components: FUEL/PROPULSION SYSTEM
- Summary: I just recently purchased the car from a dealer here in Salt Lake City. But suddenly began to smell fuel mostly in the backseat area inside the car. I decided to investigate and found there is a leak underneath the rear passenger side of the car which appears to be fuel looks like it may be mixed with the little oil hard to say it's a pretty steady drip especially if I'm parked uphill. This is definitely a safety hazard being that it is fuel and could easily cause a fire putting me my family and others at risk. I noticed there was a recall on these vehicles it is a Jaguar XF 2011 but it looks like it has been closed from what I can tell. I'm hoping that that's not the case and we can get this fixed with minimum or no charge thing it was a recall
Jaguar Xf 2016
- Date Of Incident: 2023-08-10
- Date Complaint: 2023-09-26
- VIN: SAJBK4BV7GC
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: Dynamic mode alert locked up several times and panel was unresponsive intermittently and rear passenger footwell filled with water. . Cause is described by Jaguar dealer as rear window leak that passes through rear tail lamp and floods under the spare destroying the PCM module. Car surged once in driveway and I was blessed to hit the brake. Never again. I have waited more than six weeks for repair and Jaguar refuses to take responsibility for the problem.
Jaguar Xf 2013
- Date Of Incident: 2023-05-19
- Date Complaint: 2023-05-19
- VIN: SAJWA0ES6DP
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,VISIBILITY/WIPER
- Summary: To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" leaking from the windshield wiper pump and on to the underside of the Central junction box and my wires are corroded and cause electrical failure as the say water and electricity are not a safe combination. with this malfunction my car no longer starts . Yes of course my car is available for inspection and it has been confirmed by both Hennessey Jaguar of Atlanta and Jaguar south Atlanta both have provided documentation as to the necessity to change the central junction box and both dealership's are not privately owned and not connected to one another yet they state the same reason as to why my car will not function. Yes my 2013 jaguar is a dangerous vehicle to drive as the car doors spontaneously opened and closed on their own the interior lights turned on and off and some other malfunctions engaged even when not engaged to do so i believe the breaking system also flashed traction control turns on even though i didn't ask it to be turned on. i am afraid that my car with water in the junction box could lead to an electrical fire as told to me by numerous mechanics Yes my car was inspected by both dealerships in Atlanta and both diagnosed the problem and being the "CJB." The symptoms initially started with my doors mysteriously locking and unlocking and then other electrical problems occurred after that. These symptoms first appeared in 2021 and there were messages that flashed on the dash message especially one that said see owners handbook i may not be sure of the wording but that's essentially the message . this is my best assessment of the problems.
Jaguar Xf 2022
- Date Of Incident: 2023-03-04
- Date Complaint: 2023-04-12
- VIN: SAJBL4GX6NC
- Components: POWER TRAIN,ENGINE
- Summary: Car stalls and jumps out of gear at takeoff leaving us in the middle of the intersection having to turn the car off and restarting it as cars are trying to go around, also car accelerates too high rpm when taking off at low speed
Jaguar Xf 2013
- Date Of Incident: 2016-02-01
- Date Complaint: 2023-03-24
- VIN: SAJWJ0EF5D8
- Components: ENGINE
- Summary: The car employs a start/stop system to shut the engine when stopped. When it restarts the engine, the idle speed drops to about 400 RPM (half normal idle) and surges when it recovers. It has also stalled several times. I've asked the dealership to fix this, but when at the dealer, the system would not shut the engine so they have not verified the issue. The first safety issue happens if the driver is not expecting the surge resulting in sudden acceleration. The second issue happened when the car stalled at an intersection with other cars trying to get by. This has happened many times since I purchased the car in 2015. The stop/start function stopped working for a period of time when the primary battery was older and weak. Since replacing the batter, this is happening more frequently now. I did find this issue on KBB's website, but not on yours https://www.kbb.com/jaguar/xf/2013/recall/
Jaguar Xf 2010
- Date Of Incident: 2015-01-01
- Date Complaint: 2023-02-25
- VIN: SAJWA0GB4AL
- Components: STRUCTURE
- Summary: Dashboard coming up.
Jaguar Xf 2012
- Date Of Incident: 2022-12-01
- Date Complaint: 2022-12-15
- VIN: SAJWA0FB8CL
- Components: POWER TRAIN,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
- Summary: I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car doing this and someone else can lose their life if this happen to them if you all don't make Jaguar fixed this problem, if it already hasn't happen to someone. I reported this problem to Jaguar today and they sound like they weren't interested in what I was telling them. They said they would open and case and they will close it. Do that make sense to you to open a case and close it?
Jaguar Xf 2011
- Date Of Incident: 2022-10-28
- Date Complaint: 2022-11-28
- VIN: SAJWA0GB0BL
- Components: FUEL SYSTEM, GASOLINE
- Summary: The contact owns a 2011 Jaguar XF. The contact stated when the vehicle was started, there was an abnormal gasoline odor surrounding the vehicle. The contact stated that there was no gasoline odor inside the cabin of the vehicle, only outside of the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel tank flange assembly needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 12V521000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was 67,614.
Jaguar Xf 2010
- Date Of Incident: 2022-11-11
- Date Complaint: 2022-11-11
- VIN: SAJWA0FAXAH
- Components: FUEL/PROPULSION SYSTEM
- Summary: Vehicle has one open recall. Recall has been corrected by Jaguar per their statements. However, refuse to report fix to NHTSA so updates can be made to the database.
Jaguar Xf 2012
- Date Of Incident: 2022-11-04
- Date Complaint: 2022-11-09
- VIN: SAJWA0FB3CL
- Components: FUEL/PROPULSION SYSTEM
- Summary: Fuel tank is leaking fuel from the top of the tank. Fuel is visibly leaking, I must exit the vehicle to air out and breathe. I’ve had multiple medical visits for headaches. Jaguar/Land Rover has had multiple fuel recalls, but have told me my car is not covered.
Latest 5 recalls Jaguar Xf
The National Highway Traffic Safety Administration (NHTSA) has issued 55 recalls for different components of the Jaguar Xf.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Jaguar Xf 2022
- Report Received Date: 2022-07-21
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: SEAT BELTS:PRETENSIONER
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2022 Jaguar F-Type, F-Pace, and XF vehicles. The driver and front passenger seat belt pretensioners may be damaged, which can cause the seat belts to not properly restrain occupants.
- Consequence: Improperly restrained occupants have an increased risk of injury during a crash.
- Remedy: Dealers will inspect and replace the front seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed September 15, 2022. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H412.
- Model: Jaguar Xf 2010
- Report Received Date: 2020-02-13
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: FUEL SYSTEM, GASOLINE
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010 XF vehicles equipped with 4.2L engines. The fuel tank outlet flange may crack, allowing fuel to leak.
- Consequence: A fuel leak in the presence of an ignition source may increase the risk of a fire.
- Remedy: Jaguar will notify owners, and dealers will replace the fuel outlet flange, free of charge. The recall began June 29, 2020. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H283.
- Model: Jaguar Xf 2018
- Report Received Date: 2018-02-15
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: AIR BAGS
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 XF Sportbrake vehicles. The Supplemental Restraint System (SRS) calibration may be incorrect, possibly causing the frontal air bags to deploy improperly in a low speed crash.
- Consequence: In the event of a crash, the driver and the front seat passenger may not be properly protected by the frontal air bags, increasing their risk of injury.
- Remedy: Jaguar will notify owners, and dealers will update the software for the air bag system, free of charge. The recall is expected to begin April 6, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H090.
- Model: Jaguar Xf 2018
- Report Received Date: 2018-02-02
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2018 Jaguar XE, XF, E-PACE, F-PACE and F-TYPE vehicles equipped with a 2.0L gasoline engine. The fuel rail end caps may leak, possibly resulting in fuel vapor or liquid fuel leaking into the engine bay.
- Consequence: A fuel leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.
- Remedy: Jaguar will notify owners, and dealers will replace the fuel rail, free of charge. The recall began on March 8, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H081.
- Model: Jaguar Xf 2010
- Report Received Date: 2018-01-08
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2013 Jaguar XF vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Unless included in "Zone A" above, Jaguar is recalling certain 2010 Jaguar XF vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Unless included in Zone A and Zone B above, Jaguar is recalling certain 2009 MY Jaguar XF vehicles, originally sold, or ever registered, in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: Jaguar will notify owners, and dealers will replace the front passenger air bag assemblies, free of charge. The recall began June 27, 2018. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is J071.
Latest negative Jaguar Xf car reviews
Latest positive Jaguar Xf car reviews
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Vehicle year: 2011
What can I say about the xfr-s? It's the best car I have ever owned! Just take a drive in that powerhouse and it takes you on a wonderful trip of power, comfort, and pure ecstasy. This car is so reliable, it's ridiculous. Everyone who complains about them obviously had someone who did not take care of the cars and take care of the maintenance like you are supposed to do with luxurious cars. Like your baby, take care of them and treat them well, and they will take care of you!
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Vehicle year: 2009
I used to own a S-Type R, which is often criticized for its retro style, but I personally find its design very cool. However, the XF is a significant departure from traditional Jaguar aesthetics. It boasts a modern, high-tech design and is incredibly enjoyable to drive. The supercharged engine provides an inexhaustible supply of power, especially in manual shift mode where the gear changes are smooth and the car is eager to leap into action, like a lively pony. Despite some debate about its front, the sleek styling of the car comes together in harmony when viewed as a whole.
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Vehicle year: 2012
I'm so glad to hear that you're enjoying your car! It sounds like you got a great deal on it, and it's been performing really well for you. It's great that you haven't had to spend any money on repairs, and that you've been able to get good gas mileage. It's always nice to find a car that you really love, and it sounds like this one is a winner. Thanks for sharing your experience with us!
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Vehicle year: 2015
Hey there! Before you make your purchase, it might be a good idea to have the transmission gearbox checked to ensure it's in proper working order.
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Vehicle year: 2013
I heard some negative reviews about Jaguar's maintenance, but I decided to buy a used one anyway. Unfortunately, it created some issues for me. However, I was impressed with the new design, so I bought a 2011 XF S. I have driven over 75000 miles and I have only had minor issues with the battery for the fob and brakes wearing out quickly. The maintenance at the dealership has been great. This car is not your grandma's Jaguar; it's fast, stylish, and has an excellent interior. It's amazing to see that some people had a bad experience with their Jaguar, but mine has been the best car I've ever purchased.
Are you having problems with your Jaguar Xf?
Rickey Kautzer 2025-05-04
Vehicle year: 2011
I've been using the car for 3 months now, and spent 10 days at the dealership. Unfortunately, it stalled twice without warning, and I had to have it towed once. However, I've heard that there is a recall for the 'Fuel Starvation' issue. Additionally, there was some wind noise that was fixed (moon roof not sealed), a stain on the roof cloth that the dealer couldn't remove, and the preset station on the SAT radio was erased (but has since been fixed). While the Blackberry sometimes needs to be reconnected (which hasn't been fixed), and the signal light wasn't returning correctly (but has since been fixed), I must say that the car looks great and is pretty fast. However, these issues have made me lose my appetite for Jags. I hope this feedback helps improve the quality of their cars.
Jeffery Bednar 2025-04-25
Vehicle year: 2022
I recently purchased a New Jaguar XF from the dealership, attracted by the brand's reputation for prestige and comfort. However, my experience with the vehicle has been disappointing. Within a year and a half of ownership, I have encountered several issues, including electrical problems with the windows and misfiring spark plugs. I have also been notified of two recalls. It's frustrating to pay a premium price for a luxury vehicle and receive poor quality work in return. I feel let down and disappointed by the experience.
Ismael Jones 2025-04-11
Vehicle year: 2015
In my experience, Jaguar Land Rover North America has not been helpful in resolving issues with their vehicles. Despite a faulty engine causing an internal oil leak and blowing up at only 48,000 miles, they were only willing to cover 30% of the $12,000 engine/turbo replacement cost. This lack of accountability for their workmanship has caused extreme financial distress for my husband and me. It is important to be cautious when dealing with Jaguar Land Rover North America and consider other options.
Gaylord Breitenberg 2025-04-02
Vehicle year: 2010
The XF model provided by the dealer has been a disappointment. The first one failed on the Long Island Expressway, which was a dangerous situation. The dealer replaced it with a new one, but unfortunately, it has been in the service department five times already. Additionally, the 19-inch tires are not suitable for city streets, and I had to purchase three new tires due to damage caused by potholes. Overall, the customer service has been unsatisfactory, and the superiors have been unhelpful. It is advisable to exercise caution when considering purchasing this model.
Leo Rau 2025-03-27
Vehicle year: 2009
The car looked great at first, but unfortunately, problems arose soon after. On my way home from the dealer, the engine light came on. I took it back, but they couldn't explain what was wrong (the computer should have given some kind of code). They suggested that the battery may have been low, so they recharged it and reset the computer. However, on my way home from the dealer, the differential started making noise. I took it back again, and the dealer initially thought it might be normal. However, after driving it with a mechanic, they acknowledged that it should not make noise. They had to obtain approval from Jaguar to repair it. At this point, I had had enough. After driving 170 miles, 150 of which were back and forth to the dealer, I returned the car. It cost me $6,000.00 to have the dealer buy back the car. If you're considering purchasing this car, please be careful. Jaguar USA didn't seem to care about my experience!