2012 Ford Explorer problems
The Ford Explorer is a range of SUVs manufactured by Ford Motor Company since the 1991 model year. As the first four-door SUV produced by Ford, the Explorer was introduced as a replacement for the two-door Bronco II. Within the current Ford SUV range in North America, the Explorer is slotted between the Ford Edge and Ford Expedition. As with the Ford Ranger, the Explorer derives its name from a trim package previously offered on the Ford F-Series pickup trucks.
The Explorer has been offered in multiple chassis and powertrain layouts. The first two generations were directly derived from the Ford Ranger, switching to a model-specific chassis for the third and fourth generations. The fifth generation was repackaged as a crossover SUV, adopting a variant of the Ford Taurus chassis architecture.
Alongside the five-door Explorer wagon, a three-door Explorer wagon was offered from 1991 to 2003, officially referred to as the Explorer Sport after 1999, serving as the direct replacement of the Bronco II; the 2001–2010 Ford Explorer Sport Trac was a crew-cab pickup derived from the model line. For police use, the Ford Police Interceptor Utility has been derived from the fifth and sixth-generation Explorer to replace the Ford Crown Victoria Police Interceptor (and the later Taurus-based Police Interceptor Sedan). Through rebranding, Mazda, Mercury, and Lincoln have sold versions of the Explorer; Lincoln currently markets the sixth-generation model line as the Lincoln Aviator.
For the North American market, the first four generations of the Explorer were produced by Ford at its Louisville Assembly Plant (Louisville, Kentucky) and at its now-closed St. Louis Assembly Plant (Hazelwood, Missouri); the model line is currently produced at Chicago Assembly Plant (Chicago, Illinois).
In 2020, CNBC reported the Ford Explorer range as the best-selling SUV of all time in America.
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Common 2012 Ford Explorer problems
Based on complaints from owners of the 2012 Ford Explorer, common problems with this vehicle include:
- Interior Problems: Complaints about the armrest on the door cracking have been common. The only solution is to replace the door panel, costing approximately $600.
- Power Steering Failures: Some owners have experienced power steering failures, which can be fixed by replacing the steering gear assembly. In some cases, this repair is covered by a recall, but if not covered, the parts cost around $2,000.
- Recalls: The 2012 Ford Explorer has had 6 recalls, including issues with steering gears, electric power steering assist, interior door handle, hub unit bearing, and rear suspension. These recalls affect the mechanical reliability of the vehicle.
- Transmission Problems: Concerns have been raised about transmission jolting and lunging, with the transmission slipping into gear, causing unstable shifting gears.
- Electrical Issues: Problems with the electrical and power systems have been reported, impacting the reliability of the vehicle.
- Rear Brake Failure: The vehicle has experienced rear brake failures, which can pose safety risks and require immediate attention.
- Engine Control Module: Installing the Engine Control Module can enhance the sedan's efficiency and prevent common problems from occurring.
- Door Ajar Warning Light: Some owners have reported issues with the door ajar warning light, indicating potential problems with the vehicle's doors.
- Shattering Rear Windows: Instances of the rear window exploding, leading to glass pieces inside the vehicle, have been reported, posing safety concerns.
These problems highlight various issues that owners of the 2012 Ford Explorer have faced, ranging from paint and interior issues to more critical safety concerns like brake failures and transmission problems. Regular maintenance and prompt attention to these issues are crucial to ensure the longevity and safety of the vehicle.
2012 Ford Explorer car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Ford Explorer problems, we found that the most common problems with these 2023 model year vehicles are:
- Steering problems
- Unknown or other problems
- Structure problems
- Engine problems
- Electrical system problems
The graph below shows statistics for all 2012 Ford Explorer vehicle components and the number of complaints received.
Latest 25 complaints 2012 Ford Explorer
The NHTSA has received 704 complaints about various vehicle components related to the 2012 Ford Explorer. Below are the 25 most recent complaints reported for 2012 Ford Explorer vehicles.
2024-10-04
STRUCTURE PROBLEM
- Date Of Incident: 2024-09-03
- VIN: 1FMHK7B89CG
- Components: STRUCTURE
- Summary: See attached document for complaint.
2024-09-27
STRUCTURE,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-10-31
- VIN: 1FMHK8F87CG
- Components: STRUCTURE,UNKNOWN OR OTHER
- Summary: On October 31, 2020, I pulled up to the grocery store and my sunroof opened by itself. I realize it was not closing so too fast forward I found out that leaks from my sunroof had messed up my electrical wiring in my roof or filling on my car so it causes the sunroof electrical parts to stop working. Every time it rain, heavy or consistently I had a puddle of water in my front passenger seat. I’ve been able to get my sunroof closed and that hasn’t been an issue opening back up, but it does not work at this time after getting it fixed, but also I was nervous about opening it up in case it would not close because it wasn’t cheap to repair it. Now that I am living somewhere that it rains more often I am continuously getting leaks in my door frame, and it comes through my seatbelt or in my trunk. It leaks through the seatbelt or the ceiling of the back trunk. When I first had this problem, I googled it and I realize other people were having issues with the 2011 or 20 1244 and at this point I feel like it is poor construction when it comes to Feeling of the vehicle. I’m not sure how many people have reached out to discuss this but at this point is more of an issue because I am somewhere that rains a lot and I do not have anything to cover my car. If anything I wanted to still reach out to get the information out there Because I know a lot of them do have Ford Explorer. If is this something that is an issue for other people I wanted to at least be someone else to report this issue. None of these issues were due to me buying a car and this is something that was not provided when I bought the car. I am pretty sure every time it rain when I lived in IN, they had to clean out the puddle of water in passenger front floor. Although I know this is also error on dealership and I can take accountability that I was naive with buying car process I still feel like it’s something that needs to be fixed manufacturer problem as many people have had this issue.
2024-09-26
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2024-08-26
- VIN: 1FMHK7F81CG
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2012 Ford Explorer. The contact stated that while the vehicle was parked, upon further inspection, the contact became aware of a water leak. No warning lights were illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed that the water pump had leaked along the leaking hole near the engine block. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 133,000.
2024-09-25
STRUCTURE PROBLEM
- Date Of Incident: 2023-12-15
- VIN: 1FMHK7B9XCG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while the vehicle was parked, the black rubber lifted from the windshield. The contact stated that on several occasions while driving at various speeds, the trim was hitting the windshield. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.
2024-09-24
STRUCTURE PROBLEM
- Date Of Incident: 2024-09-24
- VIN: 1FMHK7D80CG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side A-pillar trim detached. Additionally, the detached trim struck the front windshield, and the impact caused a crack in the front windshield. The contact stated that the failure occurred while driving on the highway. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
2024-09-12
STEERING PROBLEM
- Date Of Incident: 2024-09-11
- VIN: 1FMHK8D86CG
- Components: STEERING
- Summary: The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 25 MPH and following the curve in the roadway, the steering wheel was extremely difficult to turn. The contact stated that the message "Loss of Power Steering Assist" and “Loss of Stability Control" were displayed. The contact stopped, and turned off and restarted the vehicle several times; however, the power steering functionality had not returned. The vehicle was towed to the residence. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 155,000.
2024-09-09
STEERING PROBLEM
- Date Of Incident: 2024-09-08
- VIN: 1FMHK8F83CG
- Components: STEERING
- Summary: My 2012 Ford Explorer Limited had a safety recall 14S06 performed in 2014. In 2020 the same problem happened. The steering wheel locked up while driving and the power steering stopped working. It was fixed again. Now it’s 2024 and it has happened yet again. This time I was on the highway with my children in the car and suddenly my dash lights up and my steering wheel basically locked. No power steering yet again. We are lucky we didn’t lose our lives yesterday. I was driving 70 mph on the highway when this happened.
2024-08-30
STEERING PROBLEM
- Date Of Incident: 2021-08-01
- VIN: 1FMHK8F84CG
- Components: STEERING
- Summary: The contact owns a 2012 Ford Explorer. The contact stated while operating the vehicle, the power steering suddenly failed, and the steering wheel became difficult to turn in either direction. During the failure the "Power Steering" message was displayed. The vehicle was towed to the local mechanic who diagnosed that the steering rack was faulty and needed to be replaced. The steering rack was replaced but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not yet contacted. The contact stated that the steering rack had been replaced on three previous occasions for the same failure. The failure mileage was 110,000.
2024-08-28
STRUCTURE PROBLEM
- Date Of Incident: 2024-01-19
- VIN: 1FMHK7D84CG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim had started detaching on the driver’s and passenger’s side front windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 170,000. VIN tool confirms parts not available.
2024-08-26
STRUCTURE PROBLEM
- Date Of Incident: 2024-03-04
- VIN: 1FMHK7F99CG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 70 MPH, there was an abnormal sound from the driver's side windshield and observed that the trim on the A-pillar was loose and was striking the windshield and side mirror. The contact stated that the trim was taped down. The failure mileage was approximately 43,000. VIN tool confirms parts not available.
2024-08-26
STRUCTURE PROBLEM
- Date Of Incident: 2024-08-26
- VIN: 1FMHK8D82CG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2024-08-12
STEERING PROBLEM
- Date Of Incident: 2024-08-07
- VIN: 1FMHK8D81CG
- Components: STEERING
- Summary: The contact owns a 2012 Ford Explorer. The contact stated while driving approximately 15-20 MPH attempting to make a right turn into a parking space, the vehicle lost power steering functionality, causing the contact to use an excessive amount of force to steer the vehicle. The "Service Power Steering Now" message was displayed. The contact became aware of NHTSA Campaign Number: 14V286000 (Steering). The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 175,955.
2024-08-08
VISIBILITY,STRUCTURE PROBLEM
- Date Of Incident: 2024-04-03
- VIN: 1FMHK7D94CG
- Components: VISIBILITY,STRUCTURE
- Summary: See attached document for complaint
2024-08-07
ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2024-06-23
- VIN: 1FMHK7D82CG
- Components: ELECTRICAL SYSTEM,STRUCTURE
- Summary: See attached document for complaint
2024-08-02
STEERING PROBLEM
- Date Of Incident: 2024-07-22
- VIN: 1FMHK8D82CG
- Components: STEERING
- Summary: The contact owns a 2012 Ford Explorer. The contact stated that after starting the vehicle, the power steering malfunctioned, and the steering wheel was very difficult the turn in either direction. The contact stated that the failure lasted for approximately 10-seconds before self-correcting. The vehicle was taken to the local mechanic who diagnosed that the steering rack and power steering module were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 85,000.
2024-07-31
STRUCTURE PROBLEM
- Date Of Incident: 2024-07-30
- VIN: 1FMHK7B80CG
- Components: STRUCTURE
- Summary: Exterior A - Pillar applique trim coming off vehicle while operating the vehicle. Comes off, risking damage to cars behind and potentially causing an accident. Cloninger Ford in Salisbury NC has inspected the vehicle and confirmed new parts are needed. Was told they don't have parts and there is no short term or long term solution solution. Have been unable to receive assistance from Ford Motor Company. One side is duct taped and the other side came off while driving. Unacceptable.
2024-07-30
STRUCTURE PROBLEM
- Date Of Incident: 2024-02-19
- VIN: 1FMHK7F87CG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-pillar trim on the front windshield started detaching. The contact could hear the wind coming into the vehicle from the windshield while driving at various speeds. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 110,000. VIN tool confirms parts not available.
2024-07-30
STEERING PROBLEM
- Date Of Incident: 2024-07-15
- VIN: 1FMHK7B88CG
- Components: STEERING
- Summary: The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the steering wheel seized. The vehicle was taken to a local dealer where it was diagnosed with a failure with the power steering gear and the electrical components. The vehicle was not repaired. The contact related the failure to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
2024-07-30
STRUCTURE PROBLEM
- Date Of Incident: 2024-07-30
- VIN: 1FMHK7B80CG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver’s, and passenger’s side A-pillar trim detached. The contact had received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.
2024-07-29
STEERING PROBLEM
- Date Of Incident: 2024-07-17
- VIN: 1FMHK8D88CG
- Components: STEERING
- Summary: Steering. Yes. I was unable to steer the vehicle, steering wheel would not move. No. No. After I was unable to steer, a warning came up on my onboard computer screen saying electric steering assist fault.
2024-07-18
STEERING PROBLEM
- Date Of Incident: 2024-07-18
- VIN: 1FMHK8D87CG
- Components: STEERING
- Summary: Last year around this time, my steering went out suddenly. it was difficult to drive and then it just wouldn’t turn. We replaced the drive belt and it hasn’t had much issue until recently. The steering went out much more violently this time- with me fighting to drive it down to work. Fluids were great so didn’t think too much of it until I went to drive it again and it wouldn’t turn at all. it had threatened not to turn while I was driving and it scared me a lot. Took it to a shop and they said the entire steering column is out. I haven’t done any extraneous driving that would tear it apart like that but it is still broken
2024-07-16
STRUCTURE PROBLEM
- Date Of Incident: 2024-07-16
- VIN: 1FMHK7B9XCG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the front windshield trim detached and flew off the vehicle. The contact stated that the corners of the front windshield were uncovered. In addition, the contact stated that the remaining front windshield trim was detaching. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. VIN tool confirm parts not available.
2024-07-05
STRUCTURE PROBLEM
- Date Of Incident: 2024-07-05
- VIN: 1FMHK7D9XCG
- Components: STRUCTURE
- Summary: The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
2024-06-27
ELECTRICAL SYSTEM,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2024-06-06
- VIN: 1FMHK7F8XCG
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: The contact owns a 2012 Ford Explorer. The contact stated that after receiving a map update on the main control panel, the display screen immediately blacked out. The contact stated that when updating the ATI system map, the main control panel screen completely blacked out. The contact was unable to use any of the electrical systems including the Back Over Prevention camera. The vehicle was taken to the dealer and it was diagnosed that the ATI system had failed due to the map update. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.
2024-06-25
STEERING PROBLEM
- Date Of Incident: 2024-06-07
- VIN: 1FMHK7D84CG
- Components: STEERING
- Summary: Power steering control module failure occured on 2012 Ford Explorer. Dash displayed a "Power Steering Assist Fault" randomly but would resolve itself after turning vehicle off and back on, and now it is permenantly. Recall 15N01 was open on this vehicle but manufacturer will not service this vehicle under recall due to a 10 year, 150,000 mile limit. After getting the vehicle diagnosed a DTC U3000-72 was revealed which is one of the codes under recall. Previously unable to effectively steer vehicle without notice, and now unable to steer without assist all together.
2012 Ford Explorer recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 7 recalls for different components of the 2012 Ford Explorer.
2024-01-19
- Manufacturer: Ford Motor Company
- Components: STRUCTURE:BODY:ROOF AND PILLARS
- Summary: Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
- Consequence: A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the A-pillar trim as necessary, free of charge. Owner notification letters were mailed on July 18, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
2021-09-22
- Manufacturer: Ford Motor Company
- Components: SUSPENSION:REAR
- Summary: Ford Motor Company (Ford) is recalling certain 2011-2013 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. These vehicles may be equipped with a cross-axis ball joint (CABJ) replacement part that could seize, and result in a fracture of the outboard section of the rear suspension toe link.
- Consequence: A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
- Remedy: Dealer will inspect for the presence of a CABJ. If a CABJ of any design is found, the dealer will inspect the tightness of the CABJ, and replace the CABJ, knuckle, and/or toe link as necessary, free of charge. Interim notification letters were mailed November 10, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S43.
2019-06-10
- Manufacturer: Ford Motor Company
- Components: SUSPENSION:REAR
- Summary: Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
- Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
- Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
2017-08-28
- Manufacturer: Ford Motor Company
- Components: WHEELS:HUB
- Summary: Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
- Consequence: A loss of the wheel or wheel end can increase the risk of a crash.
- Remedy: Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
2015-03-24
- Manufacturer: Ford Motor Company
- Components: STRUCTURE:BODY:DOOR
- Summary: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
- Consequence: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
- Remedy: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.
2014-05-29
- Manufacturer: Ford Motor Company
- Components: STEERING:ELECTRIC POWER ASSIST SYSTEM
- Summary: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.
- Consequence: If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.
- Remedy: Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.
2014-01-06
- Manufacturer: Ford Motor Company
- Components: STEERING
- Summary: Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.
- Consequence: The inability to steer the vehicle increases the risk of a crash.
- Remedy: Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.
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