Tesla Model x problems
The Tesla Model X is a battery electric mid-size luxury crossover SUV built by Tesla, Inc. since 2015. Developed from the full-sized sedan platform of the Tesla Model S, the vehicle notably uses falcon wing doors for passenger access.
The Model X has an EPA size class as an SUV, and shares around 30 percent of its content with the Model S, half of the originally planned 60 percent, and weighs about 10 percent more. Both the Model X and Model S are produced at the Tesla Factory in Fremont, California. The prototype was unveiled at Tesla's design studios in Hawthorne, California on February 9, 2012. First deliveries of the Model X began in September 2015. After one full year on the market, in 2016, the Model X ranked seventh among the world's best-selling plug-in cars. A refresh of the Tesla Model X was introduced in 2021, offering a new "Plaid" performance model, along with a revised interior, powertrain, and suspension.
As of September 2023, the Model X is available as a Long-Range version with an estimated EPA range of 348 miles (560 km) and a high performance "Plaid" version with an estimated EPA range of 333 miles (536 km).
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Tesla Model x model years
Common Tesla Model x problems
Based on the complaints from owners of the Tesla Model X, several common problems have been identified:
- Windshield Susceptibility to Cracking: The panoramic windshield of the Model X, while offering an unobstructed view, is susceptible to cracking from minor impacts like small stones. These cracks, although not posing a safety risk according to Tesla, can be expensive to repair and hinder driver visibility, impacting safety and driving experience.
- Suspension System Concerns: The suspension system of the Model X has raised red flags among owners due to reports of strange noises and premature wear and tear. These issues not only lead to discomfort during rides but also result in costly repairs or replacements, particularly concerning for a luxury SUV intended for long journeys under various conditions.
- Build Quality Issues: The Tesla Model X has faced criticism for poor build quality, especially concerning the airbags. The airbags in some Model X vehicles have failed to deploy, posing a safety risk during accidents. This issue has led to recalls and repairs for thousands of vehicles, highlighting a crucial safety flaw in the Model X.
- Electrical and Infotainment System Problems: Owners have reported various electrical issues, including freezing screens, unresponsive controls, and random system reboots. The infotainment system, controlled through a central touchscreen, has been a common source of complaints, impacting the overall driving experience and functionality of the vehicle.
- Charging Concerns: Some owners have expressed concerns about charging-related issues, affecting the convenience and usability of the Model X. These problems, along with insufficient range for some users, have added to the frustrations of owning a Tesla Model X.
These common problems with the Tesla Model X highlight a range of issues that have impacted the ownership experience for many users, from safety concerns to functionality and build quality issues.
Which year of Model X is reliable?
2016 and earlier models had some growing pains – things like falcon wing door issues and general reliability quirks. It's like the early days of a new tech gadget. Cool, but a bit risky. 2017 and onwards are usually seen as better years.
What is the most common issue with Tesla's?
Battery and Charging Related Issues
One of the key components in any Tesla vehicle is its high-capacity battery pack. While Tesla's battery technology has come a long way, issues related to charging and battery life can still arise.
What are the disadvantages of the Tesla X?
Charging System Frustrations
This is further compounded by reported difficulties in getting the car to charge consistently or maintain a charge. Another significant drawback of the Model X, for the older models, is its lagging fast-charging capabilities compared to its more affordable sibling, the Model 3.
Why did Tesla stop making Model X?
The Model S and Model X were removed from sale in December 2021, to enable the manufacturer to concentrate on the growing demand for its cheaper Model 3 and Model Y cars.
Percentage distribution of complaints by Tesla Model x years
We have researched Tesla problems and analysed all the complaints filed against Tesla Model x cars and compiled the top 5 most problematic Tesla Model x model years:
Below you can see the percentage distribution of known problems by Tesla Model x model years.
Distribution of the number of complaints by Tesla Model x years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Tesla Model x car problems categorized by type of issue
After analysing all complaints related to Tesla Model x , it was concluded that the most common issues with these cars are:
- Steering problems
- Unknown or other problems
- Forward collision avoidance problems
- Vehicle speed control problems
- Electrical system problems
The graph below shows statistics for all Tesla Model x vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Model x model years
A total of 10 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Model x model years
There were a total of 1 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Model x model years
There were a total of 1 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 94 complaints about various vehicle components related to the Tesla Model x . Below are the 25 most recent complaints reported for Tesla Model x vehicles.
Latest 25 complaints
Tesla Model x 2022
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-18
- VIN: 7SAXCDE54NF
- Components: UNKNOWN OR OTHER
- Summary: I am writing to express a safety concern regarding the Tesla Model X. I have found that the location of the horn is difficult to identify and activate, especially during emergency situations where quick reflexes are critical. In high-stress scenarios, the horn is a vital tool for alerting other drivers and avoiding potential accidents. However, the current design of the Tesla Model X makes it challenging to quickly locate and press the horn button. This could lead to delayed response times, increasing the risk of collisions or other hazardous situations. Given the importance of this issue, I strongly urge Tesla to redesign the horn button to make it more intuitive and easier to access under duress. Additionally, I recommend that any modifications or improvements related to this concern be made available to all Tesla Model X owners free of charge. Ensuring that this safety enhancement is accessible to everyone will help protect Tesla drivers, passengers, and other road users.
Tesla Model x 2022
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-08-06
- VIN: 7SAXCDE52NF
- Components: STEERING
- Summary: I was getting a message on my display saying: Steering assist reduced Steering may require increased effort. But in reality, it requires all my strength, to turn the wheel. Very dangerous. Tesla charge to fix $4,100. I’ll have to pay it.
Tesla Model x 2022
- Date Of Incident: 2024-07-31
- Date Complaint: 2024-08-01
- VIN: 7SAXCBE69NF
- Components: SERVICE BRAKES
- Summary: when applying the brakes the steering wheel vibrates and car has reduced stopping power. when I took it to Tesla service center they said the "rotor runout is out of spec" the car has 25k miles and new "performance pads" were installed by Tesla as an upgrade in December 2023. the shaking developed after this. Tesla says the rotors are a wearable part and not covered under warranty.
Tesla Model x 2022
- Date Of Incident: 2024-07-10
- Date Complaint: 2024-07-29
- VIN: 7SAXCBE53NF
- Components: STEERING
- Summary: We bought the Tesla Model X as a CPO vehicle from Tesla on [XXX]. Within the first 2 months of driving the car we saw an an alert for “Steering assist reduced” and shortly after the steering wheel locked up making the car inoperable. This has happened twice while driving: [XXX] [XXX] This puts the driver and passengers at huge risk because the car was unable to turn while blocking a major intersection on [XXX] . We have taken in the vehicle in to Telsa Santa Barbara service center and they were unable to reproduce the issues so they did not make any fixes and returned the vehicle back in the same condition. There was a “Steering assist reduced” warning message to the driver before the steering wheel locked up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Tesla Model x 2022
- Date Of Incident: 2024-07-01
- Date Complaint: 2024-07-01
- VIN: 7SAXCBE62NF
- Components: STEERING
- Summary: As I was making an unprotected left turn, the power steering failed. The steering became incredibly heavy. There was almost an accident. Feels unsafe to drive, will be towing to the dealership. Errors: Steering assist reduced, lane assist unavailable. Codes: EPAS3P_a005_sent2mia, torque sensor 2 signal not received.
Tesla Model x 2022
- Date Of Incident: 2024-02-14
- Date Complaint: 2024-06-16
- Crash: 1
- VIN: 7SAXCDE55NF
- Components: UNKNOWN OR OTHER
- Summary: I was stopped at an intersection in the left turn lane heading southeast at a busy intersection. Left turn signal was on and within 3 minutes of getting to the intersection the vehicle experiences an uncommanded full power acceleration into a very busy intersection. To avoid oncoming traffic, I veered to the right while breaking which did not stop the vehicle. Avoiding a traffic pole and continuing into a business empty parking lot which usually is not empty due to loitering in the area, and avoiding the building the vehicle continued accelerating at a high rate of speed and was stopped only because it hit a metal pole which was hidden by a large bush on the side of the business. If the pole would have not stopped the vehicle it would have continued into oncoming traffic in the north bound lane. Air bags were deployed. The only visible injury I received was burns from the airbag on my right arm and sever busing on my abdomen which has taken 4 months to resolve. The police were on the scene immediately, my insurance company representatives have seen the videos produce by myself and Tesla sent to me via email. The insurance had put a hold on the vehicle which was towed to Carparts. Tesla has never contacted me or my insurance company that I know of besides my request by email for the additional data. I have driven a Tesla model S for 7 yrs prior to purchasing the Model X. The Model X had an incident once that it stopped on its own while I was driving on an interstate. I veered to the right to get off the highway and thankful no one was behind me. There wasn't any indication that anything was wrong and may have been something corrected by an automatic update which dealt with exiting right off a highway which I was not doing but this incident never happened again.
Tesla Model x 2022
- Date Of Incident: 2024-06-08
- Date Complaint: 2024-06-08
- VIN: 7SAXCBE6XNF
- Components: STEERING,UNKNOWN OR OTHER
- Summary: Many newer models of Teslas do not include a horn in the middle of the steering wheel. Instead there is a small button on the left side which is impossible to find to warn others of a possible collision! The driver gets distracted trying to find the horn and makes the situation even worse by not reacting quick enough. They released a new version of the wheel with a horn but those who are out of warranty have to pay a large amount for a basic yet hugs safety oversight. They should be replaced on with recall free of charge.
Tesla Model x 2022
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-06-08
- VIN: 7SAXCDE54NF
- Components: STEERING
- Summary: The location of horn small icon and not in middle of the steering wheel is very hard to locate when you need it and safety concerns. Several times I needed to use the horn in emergency but were not able to locate it when you are in sudden need. Thanks
Tesla Model x 2022
- Date Of Incident: 2022-08-06
- Date Complaint: 2024-05-24
- VIN: 7SAXCBE65N
- Components: SEAT BELTS,AIR BAGS
- Summary: The contact owns a 2022 Tesla Model X. The contact stated that while the vehicle was parked, the driver’s side rear passenger’s seat belt failed to release the child occupying the seat. The contact stated that after five minutes the seat belt was released. The contact then stated that while driving at approximately 20 MPH, with the front passenger and the driver’s side rear seats occupied, the restraint system fault for each passenger was displayed. Additionally, the contact stated that on several occasions while driving at various speeds, the messages appeared intermittently while both seats were unoccupied. The vehicle was taken to a dealer where it was diagnosed that a seat belt module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 2,000.
Tesla Model x 2022
- Date Of Incident: 2022-11-01
- Date Complaint: 2024-05-20
- VIN: 7SAXCBE50NF
- Components: LATCHES/LOCKS/LINKAGES
- Summary: The passenger side back door does not open consistently leading to loss of egress. Although the other doors do function regularly, removing a child from a car seat is nearly impossible when accessing from another door. The door also struggles to close consistently, and has closed on my son in the past. The inconsistency of a functioning falcon wing door is a safety risk and it continues to worsen despite many attempts to repair the sensors. The Tesla service center has attempted to repair the door and sensors 4 times without success. The most recent service appointment they stated the door was not opening correctly because it was getting stuck in “indoor mode” sensing something over the top of the car. They replaced the sensor but the problem has not improved. I have notified Tesla of the ongoing issue multiple times without any response, even via certified mail with proof of delivery. There are no warning lamps, beeps or any notifications showing an error in door function.
Tesla Model x 2022
- Date Of Incident: 2024-04-13
- Date Complaint: 2024-04-13
- VIN: 7SAXCBE6XNF
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: This vehicle has massive and unbearable static electrical shock when the car stopped and trying to close the door as metal body of the car. and I have several Videos showing the electric shocks The auto pilot stop the vehicle on the highway for no reason that’s put the passenger in serious rear collision
Tesla Model x 2022
- Date Of Incident: 2024-04-02
- Date Complaint: 2024-04-04
- VIN: 7SAXCBE60NF
- Components: STEERING
- Summary: The yoke steering wheel only had a small horn button on the right side, only accessible by right thumb. If you are in the middle of a turn that requires more than a quarter turn, then your hand cannot possible be in the right place to use the horn. The lack of a horn in the center of the steering (like every other car) is unsafe. On many occasions I have found myself needing the horn but unable to press it fast enough and have had to take other evasive actions to avoid other vehicles.
Tesla Model x 2022
- Date Of Incident: 2024-03-23
- Date Complaint: 2024-04-04
- VIN: 7SAXCBE50NF
- Components: STEERING
- Summary: On more than one occasion lost power steering and ability to steer properly suddenly in mid drive. It is associated with a warning that comes on at random times saying steering assist reduced
Tesla Model x 2022
- Date Of Incident: 2024-03-15
- Date Complaint: 2024-03-20
- VIN: 7SAXCBE69NF
- Components: UNKNOWN OR OTHER
- Summary: Center steering wheel horn is not included on these vehicles, which should be considered a significant safety issue as we are trained from a young age to hit the center of the steering wheel/yoke in the event of an imminent accident. I was recently driving when another vehicle ran a stop sign, and I was barely able to avoid them; however, when hitting the "horn" to alert the other driver, it didn't work as the horn button is not in a typical location. This should be considered a significant safety risk. Elon Musk himself indicated a software update would fix this issue; however, it has not. Tesla now indicates it requires a new wheel/yoke and has not yet made it available or covered under warranty.
Tesla Model x 2022
- Date Of Incident: 2024-03-06
- Date Complaint: 2024-03-11
- VIN: 7SAXCBE59NF
- Components: POWER TRAIN
- Summary: A couple of days ago, when I was dropping off my child at school, I parked in a spot that required parallel parking to save time as I was in a rush. After reversing into the spot, I just needed to move forward a bit by 1-2 feet. I naturally slide the gear shift up on the screen. Unfortunately, it didn't slide into place, and the car was still in reverse (R), but I didn't realize it. I was already very close to the car behind me. When I pressed the accelerator, the car continued to back up. Luckily, I slammed the brake, avoiding a collision. Just wanted to share that even after a year and a half of driving a Model X, mistakes can still happen. After reading what happened to [XXX] , I posted what happened to me on a social platform and someone else shared they had a similar experience that needed up with a crash. So I decided to report mine and encouraged them to do the same. I like the minimalist design but I need to stay alive to enjoy it. As Tesla is moving away from stalkless design in more models, I hope they can do something to make the current shift more noticeable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Latest 5 recalls Tesla Model x
The National Highway Traffic Safety Administration (NHTSA) has issued 102 recalls for different components of the Tesla Model x.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Tesla Model x 2016
- Report Received Date: 2024-08-15
- Manufacturer: Tesla, Inc.
- Components: STRUCTURE:BODY
- Summary: Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and center roof cosmetic trim pieces may be adhered to the vehicle without primer. As a result, one or both pieces of trim may separate from the vehicle.
- Consequence: Trim that separates from the vehicle during use can create a road hazard and increase the risk of a crash.
- Remedy: Tesla service will test the roof trim adhesion and reattach the trim pieces as necessary, free of charge. Owner notification letters were mailed October 14, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-12-008. Vehicles previously repaired under recall 20V-710 will need to have the new inspection and remedy completed.
- Model: Tesla Model x 2023
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model x 2021
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model x 2022
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model x 2018
- Report Received Date: 2024-05-28
- Manufacturer: Tesla, Inc.
- Components: SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
- Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Latest negative Tesla Model x car reviews
Latest positive Tesla Model x car reviews
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Vehicle year: 2019
You are truly paving the way for the future! Once you experience driving an electric vehicle, there's simply no going back. When you drive a combustion engine again, you realize just how outdated gas vehicles are becoming. It's clear that electric vehicles are the future of transportation. I can't wait for Jeep, Landrover, and others to release their own electric models!
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Vehicle year: 2017
I've owned five different cars like most consumers, but I wanted to try something different that was also environmentally friendly. I have to say, after the transition period, I will never go back to gas cars! The supercharging and little to no maintenance are just some of the benefits. My X is an incredible work of innovative technology matched with style, efficiency, and green consciousness! The only issue is that back seat riders may feel the bumps a bit more due to the lack of cushion/shock absorption. However, given the all-around luxury features, my riders got over it quickly. I just love my ride and highly recommend it!
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Vehicle year: 2018
This car is not only fast and fun to drive, but it also offers an amazing view out the front windshield.
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Vehicle year: 2017
I received my Model X on December 30th, and it was delivered right to my doorstep at 10:00 pm. I have to say, it was one of the most exciting new car purchases I have ever made! The car is incredibly fast, smooth, quiet, and comfortable, and its range is excellent. It truly feels like the future of transportation. I did experience some minor issues, but Tesla's customer service was absolutely first class and took care of everything quickly. This is in stark contrast to my previous BMW x5, which was a complete nightmare to deal with. Overall, I am extremely happy with my purchase. Even a year later, the car is still awesome and I have had no major issues. Tesla's customer service is simply the best on the planet!
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Vehicle year: 2017
I recently took delivery of my Tesla and was initially worried about the negative reviews I had read regarding misaligned body panels, faulty falcon wing doors, and poor service. However, I was pleasantly surprised to have a great delivery experience without any car issues. Now, I am the proud owner of the most incredible car I have ever been in, let alone owned! As a parent with two kids in car seats, I can attest that Elon's 'over-engineered' pain with the falcon wing doors is my gain. It makes me smile every time I place my kids in their seats, thinking of all the times I had to tilt their bodies, squeeze through narrow door openings, and bump their heads on the ceiling while straining my back to get them in my sedan. When my wife is driving the kids, I feel safe knowing they are in one of the safest vehicles on the road. The serenity of driving without engine noise is mind-blowing. Other favorite features include the enormous windscreen, touchscreen controls that make every other car seem 10 years out of date, waking up with a 'full tank' every morning, and never having to stand out in the cold and pump gas. I can even warm up the car with the app! The only downside so far is that I have to drive my gas car when my wife takes the kids. Update: It's been 5-6 years since my purchase and I remain very happy with my decision. I still love this car and do not plan to ever buy another gas car again. Although the full charge range has almost certainly dropped 5-10 miles, I cannot confirm how much as I almost never charge more than 70% for my daily needs. I have had a Model 3 for 5 years now, so I no longer have to drive a gas car to work. I am convinced that electric is the future (and it's a better future), but not many people know it or can afford it yet. One of the falcon wing doors developed a brief squeak during opening or closing, but Tesla service made it go away by adjusting the seals. Recently, my family and I took our first real road trip to a Great Wolf Lodge about 2 hours away. We stopped at a Supercharger for 20 minutes or so and got a cup of coffee and a donut at a bakery nearby.The car was charged up more than we needed by the time we returned. Long distance travel takes longer, but it's a breeze with the in-car app telling you where to charge and for how long. Charging at your destination, if there is no supercharger, takes some planning, but it's getting better. Update: They just put in a Supercharger next to the Great Wolf Lodge, so we wouldn't even have to stop (but I probably will as that bakery was too good to pass up ;) I drove to Chicago in the Model X (~6 hour drive) instead of flying just to do it. It takes longer than in a gas car, no doubt, but I wouldn't trade the experience for anything. I met some nice people at the Superchargers and did some shopping at Meijer or had a bite to eat at Starbucks or carried out from a local restaurant while waiting on Supercharging. Travel has a different cadence, but I personally don't mind. The car has a bigger battery than my kids' bladders anyway at this point. Since then, I have driven with the family to Florida and South Carolina. The in-car navigation to get to your destination is simple. Depending on where you are staying, you have to have a plan for charging. Personally, I love this challenge, but it's getting easier all the time because chargers are more and more common.
Are you having problems with your Tesla Model x?
Manley Bartell 2025-04-07
Vehicle year: 2022
I leased my Model X two months ago and unfortunately, it started showing signs of needing service while I was driving home one day. When I called the service center, they tried to troubleshoot the issue over the phone, but the representative was unable to resolve the problem and suggested that I bring the car in for service. The closest service center to me is located in Syosset, NY. The next morning, I attempted to call the service center to let them know I was coming and to inquire about a loaner car, but I was unable to reach anyone. The automated phone system kept sending me in circles, and I was unable to speak to a live person. The service center encourages customers to make appointments through the Tesla app, but I had already made an appointment for a Bluetooth repair a few days prior, and the app did not allow me to make a second appointment without canceling the first. After spending an hour trying to reach someone at the Syosset service center, I decided to drive there without an appointment. Unfortunately, my car would not start when I attempted to leave. I contacted the emergency road service, and they sent someone to tow my car to the service center. When I arrived, I found the service center to be understaffed, and the two employees present were busy assisting other customers. After waiting for some time, I was finally able to speak to a representative who informed me that my car would need to stay for a few days for diagnostics. They did not have a loaner car available, but they provided me with a $300 Uber voucher and assured me that they would keep in touch via text. As a physician who travels to different locations throughout the day, I was concerned about relying solely on Uber for transportation. Unfortunately, there was no option for a rental car. I had to borrow my son's car and have him use Uber for his job. After two days, I received a text from the representative informing me that my car would require additional time for repairs.The rear drive unit needs to be replaced, so we will have to order it. I have sent you another Uber voucher for $500. The last text I received from them was on 08/09, and since then, the Uber voucher got canceled without any notification. I texted them, but there has been no response. I gave them the car on 08/06/20, and today is 08/14/20. We need a dependable car, especially since sometimes I have to run to the ER in the middle of the night. I have always leased cars because we can't afford to wake up and find the car having problems. I never spent more than an hour in Lexus, BMW, or Audi service stations. There was always someone who would talk to you and keep things ready for you before you arrived. Do we really have time for this? What if you don't have another car? Can you take Uber to go around? If you can, then yes, take this expensive car and ride Uber. However, if the car breaks down during a long drive, it could be a problem. Tesla cars have a hit or miss system when it comes to service. Some have no problem and are happy with it, but should we get this car depending on luck? Two of my friends who were excited to get this car after I did are thinking again, and I doubt they will buy this car. Even after hearing all this, if you still decide to get one, don't forget to pray every day that the car doesn't give any problems. I called their salesperson, and he is going to look into what's happening and get back to me because he is the only person I could get hold of to talk to. Overall, we need a car that we can depend on, and Tesla's service needs improvement.
Jamie Huel 2025-03-29
Vehicle year: 2019
During my first drive in the rain, water entered the trunk of my car without my knowledge. This caused a bad smell in the car, and despite making numerous calls and waiting on hold for over 30 minutes, I struggled to receive assistance. I requested mobile service, but unfortunately, they did not show up. I eventually took the car to a service center, where I discovered that mold had started to grow. Although the service team dried the trunk, it took them four days to return the car to me. Unfortunately, during a family vacation and while driving in the rain, water once again entered the trunk, ruining my daughter's clothes for the wedding she was attending.
Edwardo Grimes 2025-03-26
Vehicle year: 2020
Hey there! I recently purchased a Tesla Model X, but I'm having some trouble with the battery. It seems to be draining pretty quickly and I'm only getting around 350 km with one full charge, which is much less than the advertised 586 km. Sometimes I have to drive without A/C and music to conserve energy, and I need to charge every 300 km. I reached out to Tesla about my concerns, but I haven't received a response yet. I'm feeling pretty disappointed with my new purchase. Can you help me out?
Rocky Crona 2025-03-21
Vehicle year: 2023
I recently purchased a Model X from Tesla, which came with a warranty that includes the battery. The car is rated for 237 miles of range, but unfortunately, I have been experiencing some issues. Within four days of purchase, I noticed that I am only getting 40 miles on a full charge, which is far less than expected. Additionally, the car seems to be losing 24 miles of range per day even when it's not being driven, which is much higher than the 5-10 miles per day that is typically expected. Despite my concerns, Tesla's service support team has informed me that this is normal and that my car's battery is actually outperforming the average Model X. As a result, I am feeling frustrated and disappointed with my purchase. I believe that the advertising was misleading and that the warranty support has been poor. I hope that Tesla can address these issues and improve their customer service in the future.
Brad Paucek 2025-03-03
Vehicle year: 2023
Our Model X has unfortunately experienced a park brake failure issue since the first week of delivery. Despite having it towed twice, Tesla has been unable to resolve the problem. While they have identified it as a sensor issue, they have not provided us with the part number that was replaced. As a result, we have been unable to drive the car due to safety concerns. We have also experienced some discomfort due to squeaking seats and an impractical square steering wheel. The control interface has also been confusing, requiring multiple clicks to perform basic functions. We are currently considering selling the car.