Tesla Model x problems
The Tesla Model X is a battery electric mid-size luxury crossover SUV built by Tesla, Inc. since 2015. Developed from the full-sized sedan platform of the Tesla Model S, the vehicle notably uses falcon wing doors for passenger access.
The Model X has an EPA size class as an SUV, and shares around 30 percent of its content with the Model S, half of the originally planned 60 percent, and weighs about 10 percent more. Both the Model X and Model S are produced at the Tesla Factory in Fremont, California. The prototype was unveiled at Tesla's design studios in Hawthorne, California on February 9, 2012. First deliveries of the Model X began in September 2015. After one full year on the market, in 2016, the Model X ranked seventh among the world's best-selling plug-in cars. A refresh of the Tesla Model X was introduced in 2021, offering a new "Plaid" performance model, along with a revised interior, powertrain, and suspension.
As of September 2023, the Model X is available as a Long-Range version with an estimated EPA range of 348 miles (560 km) and a high performance "Plaid" version with an estimated EPA range of 333 miles (536 km).
Social links
Tesla Model x model years
Common Tesla Model x problems
Based on the complaints from owners of the Tesla Model X, several common problems have been identified:
- Windshield Susceptibility to Cracking: The panoramic windshield of the Model X, while offering an unobstructed view, is susceptible to cracking from minor impacts like small stones. These cracks, although not posing a safety risk according to Tesla, can be expensive to repair and hinder driver visibility, impacting safety and driving experience.
- Suspension System Concerns: The suspension system of the Model X has raised red flags among owners due to reports of strange noises and premature wear and tear. These issues not only lead to discomfort during rides but also result in costly repairs or replacements, particularly concerning for a luxury SUV intended for long journeys under various conditions.
- Build Quality Issues: The Tesla Model X has faced criticism for poor build quality, especially concerning the airbags. The airbags in some Model X vehicles have failed to deploy, posing a safety risk during accidents. This issue has led to recalls and repairs for thousands of vehicles, highlighting a crucial safety flaw in the Model X.
- Electrical and Infotainment System Problems: Owners have reported various electrical issues, including freezing screens, unresponsive controls, and random system reboots. The infotainment system, controlled through a central touchscreen, has been a common source of complaints, impacting the overall driving experience and functionality of the vehicle.
- Charging Concerns: Some owners have expressed concerns about charging-related issues, affecting the convenience and usability of the Model X. These problems, along with insufficient range for some users, have added to the frustrations of owning a Tesla Model X.
These common problems with the Tesla Model X highlight a range of issues that have impacted the ownership experience for many users, from safety concerns to functionality and build quality issues.
Which year of Model X is reliable?
2016 and earlier models had some growing pains – things like falcon wing door issues and general reliability quirks. It's like the early days of a new tech gadget. Cool, but a bit risky. 2017 and onwards are usually seen as better years.
What is the most common issue with Tesla's?
Battery and Charging Related Issues
One of the key components in any Tesla vehicle is its high-capacity battery pack. While Tesla's battery technology has come a long way, issues related to charging and battery life can still arise.
What are the disadvantages of the Tesla X?
Charging System Frustrations
This is further compounded by reported difficulties in getting the car to charge consistently or maintain a charge. Another significant drawback of the Model X, for the older models, is its lagging fast-charging capabilities compared to its more affordable sibling, the Model 3.
Why did Tesla stop making Model X?
The Model S and Model X were removed from sale in December 2021, to enable the manufacturer to concentrate on the growing demand for its cheaper Model 3 and Model Y cars.
Percentage distribution of complaints by Tesla Model x years
We have researched Tesla problems and analysed all the complaints filed against Tesla Model x cars and compiled the top 5 most problematic Tesla Model x model years:
Below you can see the percentage distribution of known problems by Tesla Model x model years.
Distribution of the number of complaints by Tesla Model x years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Tesla Model x car problems categorized by type of issue
After analysing all complaints related to Tesla Model x , it was concluded that the most common issues with these cars are:
- Steering problems
- Unknown or other problems
- Forward collision avoidance problems
- Vehicle speed control problems
- Electrical system problems
The graph below shows statistics for all Tesla Model x vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Model x model years
A total of 10 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Model x model years
There were a total of 1 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Model x model years
There were a total of 1 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 94 complaints about various vehicle components related to the Tesla Model x . Below are the 25 most recent complaints reported for Tesla Model x vehicles.
Latest 25 complaints
Tesla Model x 2022
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-18
- VIN: 7SAXCDE54NF
- Components: UNKNOWN OR OTHER
- Summary: I am writing to express a safety concern regarding the Tesla Model X. I have found that the location of the horn is difficult to identify and activate, especially during emergency situations where quick reflexes are critical. In high-stress scenarios, the horn is a vital tool for alerting other drivers and avoiding potential accidents. However, the current design of the Tesla Model X makes it challenging to quickly locate and press the horn button. This could lead to delayed response times, increasing the risk of collisions or other hazardous situations. Given the importance of this issue, I strongly urge Tesla to redesign the horn button to make it more intuitive and easier to access under duress. Additionally, I recommend that any modifications or improvements related to this concern be made available to all Tesla Model X owners free of charge. Ensuring that this safety enhancement is accessible to everyone will help protect Tesla drivers, passengers, and other road users.
Tesla Model x 2022
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-08-06
- VIN: 7SAXCDE52NF
- Components: STEERING
- Summary: I was getting a message on my display saying: Steering assist reduced Steering may require increased effort. But in reality, it requires all my strength, to turn the wheel. Very dangerous. Tesla charge to fix $4,100. I’ll have to pay it.
Tesla Model x 2022
- Date Of Incident: 2024-07-31
- Date Complaint: 2024-08-01
- VIN: 7SAXCBE69NF
- Components: SERVICE BRAKES
- Summary: when applying the brakes the steering wheel vibrates and car has reduced stopping power. when I took it to Tesla service center they said the "rotor runout is out of spec" the car has 25k miles and new "performance pads" were installed by Tesla as an upgrade in December 2023. the shaking developed after this. Tesla says the rotors are a wearable part and not covered under warranty.
Tesla Model x 2022
- Date Of Incident: 2024-07-10
- Date Complaint: 2024-07-29
- VIN: 7SAXCBE53NF
- Components: STEERING
- Summary: We bought the Tesla Model X as a CPO vehicle from Tesla on [XXX]. Within the first 2 months of driving the car we saw an an alert for “Steering assist reduced” and shortly after the steering wheel locked up making the car inoperable. This has happened twice while driving: [XXX] [XXX] This puts the driver and passengers at huge risk because the car was unable to turn while blocking a major intersection on [XXX] . We have taken in the vehicle in to Telsa Santa Barbara service center and they were unable to reproduce the issues so they did not make any fixes and returned the vehicle back in the same condition. There was a “Steering assist reduced” warning message to the driver before the steering wheel locked up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Tesla Model x 2022
- Date Of Incident: 2024-07-01
- Date Complaint: 2024-07-01
- VIN: 7SAXCBE62NF
- Components: STEERING
- Summary: As I was making an unprotected left turn, the power steering failed. The steering became incredibly heavy. There was almost an accident. Feels unsafe to drive, will be towing to the dealership. Errors: Steering assist reduced, lane assist unavailable. Codes: EPAS3P_a005_sent2mia, torque sensor 2 signal not received.
Tesla Model x 2022
- Date Of Incident: 2024-02-14
- Date Complaint: 2024-06-16
- Crash: 1
- VIN: 7SAXCDE55NF
- Components: UNKNOWN OR OTHER
- Summary: I was stopped at an intersection in the left turn lane heading southeast at a busy intersection. Left turn signal was on and within 3 minutes of getting to the intersection the vehicle experiences an uncommanded full power acceleration into a very busy intersection. To avoid oncoming traffic, I veered to the right while breaking which did not stop the vehicle. Avoiding a traffic pole and continuing into a business empty parking lot which usually is not empty due to loitering in the area, and avoiding the building the vehicle continued accelerating at a high rate of speed and was stopped only because it hit a metal pole which was hidden by a large bush on the side of the business. If the pole would have not stopped the vehicle it would have continued into oncoming traffic in the north bound lane. Air bags were deployed. The only visible injury I received was burns from the airbag on my right arm and sever busing on my abdomen which has taken 4 months to resolve. The police were on the scene immediately, my insurance company representatives have seen the videos produce by myself and Tesla sent to me via email. The insurance had put a hold on the vehicle which was towed to Carparts. Tesla has never contacted me or my insurance company that I know of besides my request by email for the additional data. I have driven a Tesla model S for 7 yrs prior to purchasing the Model X. The Model X had an incident once that it stopped on its own while I was driving on an interstate. I veered to the right to get off the highway and thankful no one was behind me. There wasn't any indication that anything was wrong and may have been something corrected by an automatic update which dealt with exiting right off a highway which I was not doing but this incident never happened again.
Tesla Model x 2022
- Date Of Incident: 2024-06-08
- Date Complaint: 2024-06-08
- VIN: 7SAXCBE6XNF
- Components: STEERING,UNKNOWN OR OTHER
- Summary: Many newer models of Teslas do not include a horn in the middle of the steering wheel. Instead there is a small button on the left side which is impossible to find to warn others of a possible collision! The driver gets distracted trying to find the horn and makes the situation even worse by not reacting quick enough. They released a new version of the wheel with a horn but those who are out of warranty have to pay a large amount for a basic yet hugs safety oversight. They should be replaced on with recall free of charge.
Tesla Model x 2022
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-06-08
- VIN: 7SAXCDE54NF
- Components: STEERING
- Summary: The location of horn small icon and not in middle of the steering wheel is very hard to locate when you need it and safety concerns. Several times I needed to use the horn in emergency but were not able to locate it when you are in sudden need. Thanks
Tesla Model x 2022
- Date Of Incident: 2022-08-06
- Date Complaint: 2024-05-24
- VIN: 7SAXCBE65N
- Components: SEAT BELTS,AIR BAGS
- Summary: The contact owns a 2022 Tesla Model X. The contact stated that while the vehicle was parked, the driver’s side rear passenger’s seat belt failed to release the child occupying the seat. The contact stated that after five minutes the seat belt was released. The contact then stated that while driving at approximately 20 MPH, with the front passenger and the driver’s side rear seats occupied, the restraint system fault for each passenger was displayed. Additionally, the contact stated that on several occasions while driving at various speeds, the messages appeared intermittently while both seats were unoccupied. The vehicle was taken to a dealer where it was diagnosed that a seat belt module needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 2,000.
Tesla Model x 2022
- Date Of Incident: 2022-11-01
- Date Complaint: 2024-05-20
- VIN: 7SAXCBE50NF
- Components: LATCHES/LOCKS/LINKAGES
- Summary: The passenger side back door does not open consistently leading to loss of egress. Although the other doors do function regularly, removing a child from a car seat is nearly impossible when accessing from another door. The door also struggles to close consistently, and has closed on my son in the past. The inconsistency of a functioning falcon wing door is a safety risk and it continues to worsen despite many attempts to repair the sensors. The Tesla service center has attempted to repair the door and sensors 4 times without success. The most recent service appointment they stated the door was not opening correctly because it was getting stuck in “indoor mode” sensing something over the top of the car. They replaced the sensor but the problem has not improved. I have notified Tesla of the ongoing issue multiple times without any response, even via certified mail with proof of delivery. There are no warning lamps, beeps or any notifications showing an error in door function.
Tesla Model x 2022
- Date Of Incident: 2024-04-13
- Date Complaint: 2024-04-13
- VIN: 7SAXCBE6XNF
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: This vehicle has massive and unbearable static electrical shock when the car stopped and trying to close the door as metal body of the car. and I have several Videos showing the electric shocks The auto pilot stop the vehicle on the highway for no reason that’s put the passenger in serious rear collision
Tesla Model x 2022
- Date Of Incident: 2024-04-02
- Date Complaint: 2024-04-04
- VIN: 7SAXCBE60NF
- Components: STEERING
- Summary: The yoke steering wheel only had a small horn button on the right side, only accessible by right thumb. If you are in the middle of a turn that requires more than a quarter turn, then your hand cannot possible be in the right place to use the horn. The lack of a horn in the center of the steering (like every other car) is unsafe. On many occasions I have found myself needing the horn but unable to press it fast enough and have had to take other evasive actions to avoid other vehicles.
Tesla Model x 2022
- Date Of Incident: 2024-03-23
- Date Complaint: 2024-04-04
- VIN: 7SAXCBE50NF
- Components: STEERING
- Summary: On more than one occasion lost power steering and ability to steer properly suddenly in mid drive. It is associated with a warning that comes on at random times saying steering assist reduced
Tesla Model x 2022
- Date Of Incident: 2024-03-15
- Date Complaint: 2024-03-20
- VIN: 7SAXCBE69NF
- Components: UNKNOWN OR OTHER
- Summary: Center steering wheel horn is not included on these vehicles, which should be considered a significant safety issue as we are trained from a young age to hit the center of the steering wheel/yoke in the event of an imminent accident. I was recently driving when another vehicle ran a stop sign, and I was barely able to avoid them; however, when hitting the "horn" to alert the other driver, it didn't work as the horn button is not in a typical location. This should be considered a significant safety risk. Elon Musk himself indicated a software update would fix this issue; however, it has not. Tesla now indicates it requires a new wheel/yoke and has not yet made it available or covered under warranty.
Tesla Model x 2022
- Date Of Incident: 2024-03-06
- Date Complaint: 2024-03-11
- VIN: 7SAXCBE59NF
- Components: POWER TRAIN
- Summary: A couple of days ago, when I was dropping off my child at school, I parked in a spot that required parallel parking to save time as I was in a rush. After reversing into the spot, I just needed to move forward a bit by 1-2 feet. I naturally slide the gear shift up on the screen. Unfortunately, it didn't slide into place, and the car was still in reverse (R), but I didn't realize it. I was already very close to the car behind me. When I pressed the accelerator, the car continued to back up. Luckily, I slammed the brake, avoiding a collision. Just wanted to share that even after a year and a half of driving a Model X, mistakes can still happen. After reading what happened to [XXX] , I posted what happened to me on a social platform and someone else shared they had a similar experience that needed up with a crash. So I decided to report mine and encouraged them to do the same. I like the minimalist design but I need to stay alive to enjoy it. As Tesla is moving away from stalkless design in more models, I hope they can do something to make the current shift more noticeable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Latest 5 recalls Tesla Model x
The National Highway Traffic Safety Administration (NHTSA) has issued 102 recalls for different components of the Tesla Model x.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Tesla Model x 2016
- Report Received Date: 2024-08-15
- Manufacturer: Tesla, Inc.
- Components: STRUCTURE:BODY
- Summary: Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and center roof cosmetic trim pieces may be adhered to the vehicle without primer. As a result, one or both pieces of trim may separate from the vehicle.
- Consequence: Trim that separates from the vehicle during use can create a road hazard and increase the risk of a crash.
- Remedy: Tesla service will test the roof trim adhesion and reattach the trim pieces as necessary, free of charge. Owner notification letters were mailed October 14, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-12-008. Vehicles previously repaired under recall 20V-710 will need to have the new inspection and remedy completed.
- Model: Tesla Model x 2023
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model x 2021
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model x 2022
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model x 2018
- Report Received Date: 2024-05-28
- Manufacturer: Tesla, Inc.
- Components: SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
- Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Latest negative Tesla Model x car reviews
Latest positive Tesla Model x car reviews
-
Vehicle year: 2018
Make sure to check your tire pressure at least once a week. I've been driving for over 40 years and have owned 16 cars, trucks, and SUVs. This is by far the best handling car I've ever owned. While it may take a little patience to learn all the gadgets, I haven't quite gotten used to the falcon doors in the garage. I love driving past gas stations and highly recommend taking a test drive before making a purchase. One thing to note is that I had to replace the front glass after someone broke into my SUV, which took 27 days to replace. Despite that incident, I'm extremely happy with my SUV and plan on keeping it for at least 15 years.
-
Vehicle year: 2019
In March, someone wrote a review about not fitting in the car at 6'4. However, as someone who is 6'8, I found the car extremely comfortable with plenty of room to spare! For taller individuals like myself, dropping the seat a bit is necessary, as it is with any vehicle. I had zero fit and finish issues and the technology, acceleration, and everything else about this car exceeded my expectations. Having driven and owned many cars and SUVs in my life, I can confidently say that the Tesla experience is the most fun and rewarding. I can't imagine driving anything else from here on out. If you're unsure about whether this is the right vehicle for you, or any vehicle you're considering, I highly recommend renting one for a few days. It's a low-cost way to ensure that you'll love it before making a major purchase.
-
Vehicle year: 2021
At first, I wasn't interested in this car. However, my spouse convinced me to buy an electric car and this one met our needs perfectly. While there are some unnecessary gadgets, I would have preferred better cup holders or interior lighting instead of more arcade games. Also, if you're not a people person, be prepared for everyone to speak to you when you have your falcon doors open. In terms of infrastructure, the industry does have multiple charging compatibility issues, but in the three years we've owned it, the amount of charges has increased dramatically. I've driven long trips across the Midwest and have never had any issues. Even at Lake Ozark, there is a supercharger at Target. The car is incredibly fast and safe, and has the best reliability of any car we've ever owned. Previously, I owned multiple MBs, which I thought were far sexier than my Tesla, but there is nothing sexy about constantly scheduling service appointments. I have had zero issues with my car after three years! I cannot believe how well this car does in the snow. It's amazing that via software upgrades, you get the benefit of increased range, new features, and of course, we just got full self-driving which is going well. Overall, I would tell you that this is a car I originally didn't want, but it has turned out to be an incredibly reliable, safe, and convenient car for our family that we will have for a very long time.
-
Vehicle year: 2018
We have owned this car for just over a year now. It is one of the best cars I have ever owned, second only to our Model S. The car boasts a unique design, is incredibly fast, and handles well. The software is regularly updated, and the new autopilot with navigation software is simply incredible. Once on the interstate, the car basically drives itself, making it so much easier to deal with traffic. The touch screen is huge, and the cameras give crisp, clear images. Recharging via the Tesla supercharger network is even faster, and the 'refueling' rates are starting to approach those of gas tank refills. I am really looking forward to the continued upgrades in the autopilot! I will never buy another fossil-fuel vehicle again.
-
Vehicle year: 2022
I've been driving my 2020 Model X Long Range Plus for about two months now and I'm absolutely loving it! With a full charge, I can go up to 351 miles which is just phenomenal! I highly recommend getting the 20in rims as they provide a softer, more luxurious ride and better range compared to the 22in wheels. It's the perfect car for long road trips and charging up is not as much of a burden as I initially thought it would be. Overall, I would definitely give The Tesla Model X a 5-star rating and recommend it to anyone looking for a great car!
Are you having problems with your Tesla Model x?
Elvis Mills 2025-09-08
Vehicle year: 2017
I both love and dislike the car. While it is very techy and fast, the reliability does not seem to back it up. Constantly having to visit the service department is not very pleasant. I thought my Land Rover was unreliable, but this is on a different level. However, it was expected when buying an electric vehicle with immature technology. The interior quality could have been much better, as the car feels like a cheap American car. But we know why we paid those expensive price tags! The tax savings, incentives that California gives, and potential gas savings make the car not that expensive! Overall, I would give it a 3-star rating.
Jairo Schultz 2025-09-05
Vehicle year: 2016
When you first visit the Tesla website, you'll be filled with excitement as you browse through pictures and videos while waiting for your car to arrive at the dealer. During the first few weeks of owning your Tesla, you'll be telling everyone that you have the best car in the world. However, you may encounter some issues with the high-tech features of the car. It's important to remember that this is a new concept car and some issues are to be expected. Unfortunately, the service department may not be as efficient as you would like. It's important to note that the author had a negative experience with the service department, but this may not be the case for everyone. It's always a good idea to research the service department of any car dealership before making a purchase. Overall, owning a Tesla can be a great experience, but it's important to be aware of potential issues and to do your research beforehand.
Americo Gulgowski 2025-08-28
Vehicle year: 2023
Here is my list after 3 months of having the Model X. Unfortunately, we have experienced some issues with the car. It came with two broken wheel well plastic frames, and the middle seats malfunctioned and had to be replaced. Additionally, the screen malfunctioned and a chip had to be replaced. Since we got it back from that service, the seats no longer respond to preset settings for each driver, and the passenger seatbelt tightens no matter the situation and does not release, only keeps getting tighter to the point you are pinned to the seat. Smart summons has only worked well 2 times, and the rubber around the window bent and creased. The rubber also looks unfinished on both front doors. The driver side window rolls up and down very slowly and rubs the window on the way up, you can notice on the window where it’s rubbing. I have to manually connect my phone each time I get in because it no longer does it automatically even though it’s set to priority phone. Regenerative braking works whenever it wants to, never consistent. We paid an extra $10,000 for the self-driving premium package, Full self-driving capability. Unfortunately, every time we have used it, it nearly crashed and definitely would if our hands were not on the wheel. It doesn’t gradually lose control, it’s a jerk reaction. Each time we have tried it, it jerked toward the divider on the highway. It speeds up when going to an off-ramp for an exit. When the highway has turns or curves, it doesn’t recognize to slow down. The back truck closed on me, and the doors don’t respond if a child is under it; only in front of it. Additionally, the middle seat does not recline enough to feel like you are laying back, and the front console cannot fit two coffee cups next to each other. We are currently looking into a refund. We apologize for any inconvenience this may have caused.
Patrick Welch 2025-08-28
Vehicle year: 2022
I purchased this car a year ago and have experienced some issues with it. Occasionally, I receive pop-up warnings about sensor failures or brake issues while driving, which can be concerning. However, these problems usually resolve with a simple reboot. I did have a more serious issue with the Electronic Fuse module, which required a tow to the Tesla service center. While the communication process through the app was not ideal, I was eventually able to get a loaner car and my car was fixed within a week. Overall, I have had some challenges with the car, but I am hopeful that Tesla will continue to improve their service and support. The radio works well though!The Tesla entertainment system usually works with music, but I have been experiencing some issues with the FM radio and Sirius radio. Unfortunately, I have not been able to get in touch with anyone at Tesla to help me resolve this issue. I have tried scheduling a service appointment twice, but it took three weeks for them to text me on the App. I am still waiting for a response to my latest inquiry. The car receives software updates every 6-8 weeks, but they seem to focus more on entertainment features rather than safety updates. As a result, I have had some concerns about the car's reliability and safety. Despite these issues, I must say that the car's fast pick-up and smooth ride are impressive. However, the gull-wing doors can be cumbersome and make it difficult to access the car in crowded spaces. Overall, I have mixed feelings about this car and would appreciate more support from Tesla to address my concerns.
Benton Herzog 2025-08-07
Vehicle year: 2018
During my first drive in the rain, water entered the trunk of my car without my knowledge. This caused a bad smell in the car, and despite making numerous calls and waiting on hold for over 30 minutes, I struggled to receive assistance. I requested mobile service, but unfortunately, they did not show up. I eventually took the car to a service center, where I discovered that mold had started to grow. Although the service team dried the trunk, it took them four days to return the car to me. Unfortunately, during a family vacation and while driving in the rain, water once again entered the trunk, ruining my daughter's clothes for the wedding she was attending.