2010 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.
In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.
First generation (1995–2006, T1N)
Europe
The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.
The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).
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Common 2010 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter 2500 is known for its dependability and longevity, but like any vehicle, it can have certain issues. Here are some common problems with the 2010 Mercedes-Benz Sprinter 2500, based on complaints from owners:
- Faulty DEF Heater: A faulty Diesel Exhaust Fluid (DEF) heater is a common issue in the 2020 model and newer Sprinters. The heater element burns out, causing the engine light to come on. This is not usually a problem during the summer months but can become one during the winter months and in colder climates. If ignored, it can lead to an active start countdown.
- Broken Exhaust Flex Pipe: This issue is common in the 2007 or the 906 chassis with the V6 OM642 diesel engine. Leaks from the exhaust, coming from the flex pipe, can melt the nearby wiring, causing the engine to shut off, not restart, and start the counter.
- The No Start Count Down (Dep-Counter): The Sprinter 2010 and newer models with Bluetec will start counting down any remaining start cycles if there are issues with the DEF level or the Nox sensors and other components related to the DEF/Adblue. If the countdown has started, it's strongly recommended to have your van diagnosed before it gets to the last few remaining start cycles.
- A Clogged DPF: The Diesel Particular Filter (DPF) in Sprinter's grabs soot from the exhaust. The DPF will gather soot until it reaches a level to perform regeneration. During regeneration, the ECU causes the DPF to reach a very high temperature, approximately 1,200F, and burn the soot. If the ash builds up inside the DPF, it will not burn out if the wrong engine oil is used. The DPF can clog and restrict exhaust flow. If the content of ash is too high, manual DPF regeneration with SDS Start Scanner may be required. If that fails, the only option is to replace the DPF.
- Issues That Can Prevent DPF Regeneration: Faulty temperature sensor, swirl flap motor, EGR valve, or running issues can prevent the DPF from performing its regeneration. If not properly corrected, the exhaust will have severe restrictions, and the van will lose power as the clogging increases.
- Reduced Power / Limp Mode: Sprinters have a Limp Mode, a safety feature to protect the engine from damage. It can be activated if the engine is pushed too hard. When the MIL illuminates or the check engine light starts flashing, it's an indicator of Limp Mode. It's trying to lower engine power to prevent any further damage to affected components. The onboard computer will switch the turbo off to reduce power, forcing the driver to get the van to a reputable Sprinter shop and have it serviced.
- Oil Cooler Leaks: Oil cooler leaks are common on the 2007 to present models with the OM642 engine. The oil cooler seals are where most of the engine oil leaks take place. As of late, Mercedes has updated the seals with a better material made from Viton which increases their life. However, reaching it can be difficult, making the oil cooler expensive to repair.
- Glow Plug Problems: Just like all diesel engines, the glow plugs and modules in the Sprinter will not last forever. Sometimes the plugs will break off in the cylinder head. There is a special tool to drill out and extract the glow plug without removing the cylinder head. Pricing can vary on glow plugs, depending on the engine and year.
- Injector Issue or Black Death: Another problem usually called "Black Death" is the copper seal ring which is located in the middle of the injectors and cylinder head. It deteriorates and can cause combustion gasses to escape, leading to the accumulation of black tar and coal-like material over the fuel injectors. Removing and/or replacing injectors are usually caused by copper seals not being replaced with new ones or seals not being properly installed, allowing for combustion gasses to leak over time.
These are some of the common problems with the 2010 Mercedes-Benz Sprinter 2500, based on complaints from owners. Regular maintenance and timely repairs can help prevent these issues and ensure the longevity and dependability of the vehicle.
2010 Mercedes-benz Sprinter 2500 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Sprinter 2500 problems, we found that the most common problems with these 2023 model year vehicles are:
- Air bags problems
- Fuel/propulsion system problems
- Steering problems
- Electrical system problems
- Exterior lighting problems
The graph below shows statistics for all 2010 Mercedes-benz Sprinter 2500 vehicle components and the number of complaints received.
2010 Mercedes-benz Sprinter 2500 complaints
The NHTSA has received 14 complaints about various vehicle components related to the 2010 Mercedes-benz Sprinter 2500.
2024-04-02
FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2024-04-01
- VIN: WDZPE7CD5A5
- Components: FUEL/PROPULSION SYSTEM
- Summary: Safety Concerns Regarding Eberspächer Diesel Heaters in My 2010 Sprinter This complaint outlines critical safety concerns identified with the two Eberspächer diesel heaters in my 2010 Sprinter van, originally installed / imported from Germany. 1. Potential Non-Compliance with Emission Standards: A recent inspection suggests that both heaters might not meet EPA/CARB emission regulations due to the absence of a required CARB sticker. While I've obtained and verified CARB compliance documentation directly from Eberspächer through a local MBUSA dealer, the lack of the sticker raises concerns. 2. Fume Intrusion into Driver Compartment: The current heater installation, positioned directly below the driver's cabin, poses a significant safety hazard. Fumes can enter the compartment in various scenarios: (a) Opening or closing the driver's door (b) Rolling down windows for activities like toll payments (c) Vehicle stopping, causing fumes to roll underneath and enter the front air intake (d) Parking between cars or in restricted airflow environments, allowing fumes to reach the front air intake 3. Improper Heater Installation: There's evidence that the heater installation deviates from the manufacturer's instructions. Specifically, the exhaust pipe might be pointed downwards, enabling debris from the road to directly enter the heater. This can lead to blockages and potentially cause a fire hazard. 4. Urgency of Addressing the Issues Given the potential violation of emission regulations and the serious safety risks associated with fume intrusion and improper installation, I urge immediate attention to this matter. Please advise on the necessary steps to ensure my Sprinter's heaters comply with regulations and are installed safely. I am attaching photos of the installation as well as notice of CARB compliance (non-compliance in my case) it is my understanding, that Daimler has shipped significant number of similar trucks across USA. thank you.
2021-02-22
STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2021-02-18
- VIN: WDDGF5EB8AR
- Components: STEERING,ELECTRICAL SYSTEM,EXTERIOR LIGHTING
- Summary: MY 2010 MERCEDES IS HAVING A SERIES OF ISSUES THAT IT SHOULD NOT BE HAVING AND THIS IS UNFAIR TO CONSUMERS, THERE SHOULD BE WAY MORE THEN 4 RECALLS LISTED ON THIS VEHICLE YEAR MAKE AND MODEL. I AM CURRENTLY EXPERIENCING A PROBLEM WITH MY CAR NOT STARTING FOR SOME ODD REASON AS MY KEY IS INSERTED INTO THE IGNITION MY CAR ISN'T TURNING ON AT ALL. THE STEERING COLUMN IS LOCKED AND THE DASH BOARD STATES THAT I NEED TO REMOVE MY KEY FROM THE IGNITION. MY CAR HAS BEEN DIAGNOSED AS ESL/EIS MALFUNCTION WHICH SEEMS LIKE A LOT OF PEOPLE WITH THIS YEAR MAKE AND MODEL IS HAVING THIS PROBLEM WITH THE 2010 MERCEDES C300. I LEFT MY HOUSE AND DROVE 40 MINS AWAY FROM HOME WHEN I LEFT OUT OF THE RESTAURANT AND RETURNED TO MY CAR, MY ENTIRE STEERING COLUMN WAS LOCKED AND THE CAR TELL ME TO REMOVE MY KEY FROM IGNITION THIS IS DEFINITELY A ELECTRICAL MALFUNCTION. I HAD TO SPEND $190 TO GET MY CAR TOWED HOME AND THE DIAGNOSTIC IS ELECTRICAL MY ENTIRE IGNITION SWITCH HAS TO BE CHANGED OUT AND REPROGRAMMED. WHICH IS COSTING ME ROUGHLY $1400.00 AS I GOOGLE THIS PROBLEM THERE'S A LARGE GROUP OF PEOPLE ON SEVERAL BLOGS AND SOCIAL MEDIA OUTLETS EXPERIENCING THE SAME ISSUE A IGNITION SWITCH FAILURE OR STEERING COLUMN ISSUE WHICH HAS NOTHING TO DO WITH NORMAL WEAR AND TEAR FROM CONSUMERS. PLEASE RECALL THIS ISSUE. MY IGNITION COULD'VE LOCKED ON ME IN TRAFFIC CAUSING A DEADLY ACCIDENT. ALONG WITH THE HEADLIGHTS I SPOKE WITH A MERCEDES HEADLIGHTS ARE BAD THEY NEED TO BE RECALLED AS WELL MY LIGHTS ARE BURNING ONTO THE PLASTIC INSIDE THE ASSEMBLY MY LIGHTS ARE TILTING TOWARDS THE GROUND BECAUSE THE CLIPS THAT CAME WITH THE ASSEMBLY ARE FAULTY. AT NIGHT I CAN'T EVEN SEE THE ROAD MY HEADLIGHT BULBS ARE MELTED INTO THE ASSEMBLY THIS CAR IS A DEATH TRAP IT'S WAY MORE RECALLS ON THIS VEHICLE THEN WHAT HAS BEEN ANNOUNCED AND MERCEDES SHOULD BE ASHAME.
2021-02-22
ELECTRICAL SYSTEM,EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2021-02-22
- VIN: WDDGF5EB8AR
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
- Summary: HEAD LIGHT ASSEMBLIES ON MY 2010 C300 ARE FAULTY THEY ARE DULLING SEVERELY BAD AND THE LIGHT BULBS ARE BURNING AND MELTING ON THE ASSEMBLY CAUSING A BURNING SMELL THIS IS A SAFETY HAZARD EVERYONE IS COMPLAINING FROM 2008-2010 THE BULBS ARE MELTING ONTO THE PLASTIC CAUSING THE HEADLIGHTS TO BLOW OUT AND THE CLIPS USED TO HOLD THE BULBS ON TRACK ARE POINTING DOWNWARDS SO THE LIGHTS ARE POINTING TOWARDS THE GROUND AND NOT IN ONGOING TRAFFIC THE CONSUMERS ARE PAYING TOO MUCH OUT OF POCKET MONEY ON MERCEDES FAULTY PARTS THIS ISN'T FAIR AT ALL WE ARE ALL HAVING CRISIS WITH THESE CARS AND DON'T KNOW WHAT TO DO OTHER THEN PAY TO REPAIR MERCEDES MISTAKES. PLEASE HELP US PLEASE AND THE IGNITION SWITCH FAILURE IS NOT OUR FAULT ONE DAY YOUR CAR JUST WON'T CRANK AND YOU HAVE TO SPEND ALL OF YOUR SAVINGS TO FIX A ELECTRICAL PROBLEM THIS ISN'T WHY WE PURCHASED MERCEDES TOTALLY UNSAFE SCARY AND UNFAIR. MY HEADLIGHTS SCARE ME FROM THE BURNING SMELL
2020-09-23
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2020-09-23
- VIN: WDDHF8HB5AA
- Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
- Summary: I HAVE A 2010 E350 WHILE DRIVING THE CAR IT THREW ITSELF INTO PARK , I WAS TRAVELING 5 MPH OR SO. IT DID IT A FEW TIMES ESPECIALLY WHEN COMING TO A STOP IN NEW YORK CITY , THIS IS DANGEROUS! THIS IS THE FIRST TIME TODAY IT'S HAPPENED AND IT HAPPENED ABOUT 4 TIMES TONIGHT , SCARY! , I CANNOT EXACTLY DUPLICATE WHEN OR WHY IT DOES IT. WHAT I HAVE DONE SO FAR... 1. I CHECK MY DOOR. MY DOOR IS NOT OPEN. THIS IS DANGEROUS
2020-03-11
STEERING,AIR BAGS PROBLEM
- Date Of Incident: 2020-03-02
- VIN: WD3PE7CC4A5
- Components: STEERING,AIR BAGS
- Summary: HELLO ALL, I AM CURRENTLY DRIVING WITH A DEFECTIVE AIRBAG. I HAVE BEEN CONTACTED BY THE DAIMLER VANS RECALL RESOLUTION TEAM. THEY INSTRUCTED ME TO TAKE THE VEHICLE TO THE NEAREST SPRINTER REPAIR CENTER FOR THE BAG TO BE REPLACED FREE OF CHARGE. I EXPLAINED THAT THE NEAREST SERVICE CENTER WAS ST LOUIS MO WHICH HAPPENS TO BE OVER 100 MILES AWAY FROM MY HOME. I ASKED IF THEY COULD SEND SOMEONE TO CHANGE IT AT MY LOCATION, SINCE THIS WOULD TAKE ME AWAY FROM WORK FOR A DAY TO DO THIS. THEY RESPONDED NO I WOULD NEED TO HAVE IT TOWED AT MY EXPENSE TO THERE LOCATION FOR SERVICING. MERCEDES & SPRINTER SHARE THE SAME HOOD ORNAMENT, BUT SPRINTER SERVICE IS REQUIRE AT SPECIFIC SERVICING LOCATIONS. CAN YOU PLEASE HELP ME RESOLVE THIS MATTER ASAP . I HAVE BEEN RIDING WITH THIS AIRBAG NOT KNOWING IF IT WILL ACCIDENTALLY DISCHARGE WHILE I AM DRIVING. THANK YOU.
2019-04-24
TIRES PROBLEM
- Date Of Incident: 2019-04-13
- Components: TIRES
- Summary: TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500 EQUIPPED WITH GOODYEAR WRANGLER HT TIRES, SIZE: LT215/85R16. WHILE DRIVING AT AN UNKNOWN SPEED ON THE HIGHWAY, THE TWO FRONT TIRES BLEW OUT. LATER ON THE SAME DAY, THE REAR TIRES BLEW OUT. THERE WAS TREAD SEPARATION ON EACH TIRE. TWO OF THE TIRES WERE SHIPPED TO NEW JERSEY. THE CONTACT DROVE TO FT. LAUDERDALE TO A TIRE MANUFACTURER AND PURCHASED TWO NEW TIRES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 60,000.
2019-03-27
ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2017-03-03
- VIN: WDYPE8CC9A5
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE ABRUPTLY DECELERATED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED NUMEROUS TIMES WHILE DRIVING VARIOUS SPEEDS. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD NOT ACCELERATE PAST 30 MPH. THE CONTACT ALSO STATED THAT THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THERE WAS A WARNING THAT THE DIESEL PUMP PREHEATING SYSTEM WAS MALFUNCTIONING. THE CONTACT PLACED THE GEAR INTO NEUTRAL, AND TURNED OFF AND RESTARTED THE VEHICLE TO BRING THE ENGINE BACK TO NORMAL FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE DIESEL PUMP, CATALYTIC CONVERTER, AIR COMBUSTIBLE SENSORS, WATER SENSOR FILTER, AND COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 180,000.
2018-01-24
AIR BAGS PROBLEM
- Date Of Incident: 2016-05-27
- VIN: WDZPE7CDXA5
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V379000 AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER MERCEDES-BENZ OF ANAHEIM (5395 E LA PALMA AVE, ANAHEIM, CA 92807) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 877-496-3691, BUT COULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2017-10-25
AIR BAGS PROBLEM
- Date Of Incident: 2012-10-01
- VIN: WD3PE7CC2A5
- Components: AIR BAGS
- Summary: TAKATA RECALL, THIS RECALL HAS BEEN GOING ON FOR 3 + YEARS WITH NO FIX FOR THE PROBLEM
2016-11-17
AIR BAGS PROBLEM
- Date Of Incident: 2016-10-03
- VIN: WDZPE7CC5A5
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS), 16V379000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2015-04-30
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2015-01-15
- VIN: WDZPE7CC3A5
- Components: UNKNOWN OR OTHER
- Summary: I OWN A 2010 MERCEDES BENZ SPRINTER PASSENGER VAN (2500). I PURCHASED IT USED IN AUGUST 2014. THE DEALER I PURCHASED IT FROM INFORMED ME THAT THEY WERE FIXING A LEAK IN THE REAR AIR CONDITIONER. IN JANUARY, 2015 AFTER A SIGNIFICANT SNOWSTORM AND A FREEZE MY AIR CONDITIONING UNIT STARTED LEAKING. IT ONLY LEAKS DURING A RAIN STORM, BUT IT IS DUE TO THE SEAL THAT IS BETWEEN THE AIR-CONDITIONER AND ROOF OF THE VAN WHICH HAS BEEN TORN. I UNDERSTAND THAT THIS IS A PROBLEM IN NEARLY ALL SPRINTER MODELS. THIS POSES A SAFETY CONCERN FOR MY PASSENGERS AND IS A HUGE INCONVENIENCE DURING THE RAINY SEASON. MERCEDES BENZ NEEDS TO RE-CALL ALL SPRINTERS AND FIX THE DESIGN OF THE ROOF-TOP AIR CONDITIONERS. *TR
2014-05-16
VISIBILITY PROBLEM
- Date Of Incident: 2014-05-09
- VIN: WDZPE7CC3A5
- Components: VISIBILITY
- Summary: MY EMERGENCY EXIT WINDOW IS FALLING OUT... THE GLUE THAT HOLDS THE WINDOW IN THE HINGE HAS COME LOOSE.. I LOOKED UP HERE @ THE RECALL.GOV SITE TO SEE IF THIS WAS A COMMON PROBLEM, AND IT WAS... I TOOK MY SPRINTER VAN INTO THE DEALERSHIP TO HAVE IT REPAIRED, AND THEY SAID THERE IS NO RECALL ON MY WINDOW AND THAT I WOULD HAVE TO PAY $950 TO HAVE IT FULLY REPLACED WITH THE SAME DEFECTED WINDOW WITH NO WARRANTY... I NOW HAVE THE WINDOW DUCT TAPED DOWN TO HOLD IT IN PLACE. *TR
2013-11-28
STRUCTURE PROBLEM
- Date Of Incident: 2011-07-01
- VIN: WDZPE7CC6A5
- Components: STRUCTURE
- Summary: DURING AND AFTER RAIN VEHICLE LEAKS WATER (LIKE A WATER FALL ) THRU THE CEILING VENTS IN THE REAR OF THE CAR, DRENCHING ANY ONE WHO IS SEATED IN THE 1ST OR 2ND ROWS, SOME TIME THE DRIVER SEAT AND PASSENGER ALSO GET SOAKED WHILE DRIVING IF YOU BRAKE OR MAKE A TURN. *TR
2012-03-19
FUEL SYSTEM, DIESEL PROBLEM
- Date Of Incident: 2012-03-15
- VIN: WD3PE8CC9A5
- Components: FUEL SYSTEM, DIESEL
- Summary: OUR 2010 MERCEDES-BENZ (MB) 2500 SPRINTER VAN AT 57,000 HAD A CHECK ENGINE LIGHT TURN ON. WE TOOK IT TO THE DEALER AND THEY REST THE COMPUTER AND TOOK IT FOR A TEST DRIVE. UPON RETURNING FROM THE TEST DRIVE THEY TOLD US EVERYTHING WAS FINE. TWO DAYS LATER THE LIGHT TURNED ON AGAIN AND THE MOTOR RUNS ROUGH. I TOOK IT BACK INTO THE DEALER AND THE NEXT DAY THEY SAID MY PROBLEM WAS A SENSOR IN THE ADBLUE TANK. TO FIX THE PROBLEM THE TANK, SENSOR AND WIRING HARNESS MUST BE REPLACED AT A COST OF $2200.00. ADBLUE IS THE NAME FOR THE MB DIESEL EXHAUST AFTER TREATMENT SYSTEM THAT INJECTS DEF TO INTO THE EXHAUST. MB HAS ALREADY ISSUED A SERVICE CAMPAIGN FOR A SIMILAR ISSUE. THAT NUMBER OF THAT SERVICE CAMPAIGN IS 201009005. WHEN I CALLED MD @ 1-877-762-8267 THEY LOOKED INTO MY PROBLEM AND TOLD ME THAT ALL THOUGH MY PROBLEM WAS SIMILAR TO THE ONE IN THE PREVIOUS SERVICE CAMPAIGN MY ISSUE IS NOT COVERED BY IT. MY ISSUE IS THAT THE ENGINE HAS A 5YEAR 100,000 MILE WARRANTY AND THIS IS AN INTEGRAL PART OF THE ENGINE; BUT IT IS NOT UNDER WARRANTY. PLEASE LOOK INTO THIS AND SEE HOW MANY OTHERS HAVE HAD THIS ISSUE. I THINK MB SHOULD HAVE TO FIX THE PROBLEM FOR EVERYONE. THANK YOU. *JS
2010 Mercedes-benz Sprinter 2500 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 6 recalls for different components of the 2010 Mercedes-benz Sprinter 2500.
2017-07-28
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.
2016-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
- Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
2011-03-30
- Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER
- Components: SEAT BELTS
- Summary: MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS.
- Consequence: IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.
- Remedy: MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.
2010-12-29
- Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER
- Components: STRUCTURE
- Summary: MERCEDES BENZ IS RECALLING CERTAIN MODEL YEAR 2007 AND 2010 2500 AND 3500 SPRINTER VEHICLES. THE CORRECT INTERIOR TRIM COVERING THE A-PILLARS MAY NOT HAVE BEEN INSTALLED. IF INCORRECT TRIM WAS INSTALLED ON A VEHICLE, THE VEHICLE WOULD FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 201, "OCCUPANT PROTECTION IN INTERIOR IMPACT."
- Consequence: IN THE EVENT OF A VEHICLE CRASH, THE VEHICLES MAY NOT PROVIDE THE PROTECTION REQUIRED BY THE STANDARD IF AN OCCUPANT STRIKES THE A-PILLAR TRIM.
- Remedy: MERCEDES-BENZ WILL CHECK TO SEE IF THE CORRECT TRIM COVER WAS INSTALLED AND, IF NOT, REPLACE THAT TRIM COVER WITH THE CORRECT ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.
2010-12-21
- Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER
- Components: EQUIPMENT
- Summary: SPRINTER IS RECALLING CERTAIN MODEL YEAR 2010-2011 FREIGHTLINER 2500 SPRINTER AND MERCEDES-BENZ SPRINTER VEHICLES EQUIPPED WITH AN EMERGENCY EXIT WINDOW. THE ADHESIVE BOND BETWEEN THE GLASS AND THE HINGE ON THE TOP OF THE WINDOW MAY LOOSEN.
- Consequence: THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.
- Remedy: DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600.
2010-06-29
- Manufacturer: SPRINTER ENGINEERING & COMPLIANCE SUPPOR
- Components: FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
- Summary: SPRINTER IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 VEHICLES MANUFACTURED FROM NOVEMBER 2009 THROUGH MARCH 2010 AND SOLD UNDER THE MERCEDES-BENZ, FREIGHTLINER, AND DODGE BRAND NAME. THE SPRING PLATE WHICH ATTACHES THE OIL FILLER NECK TO THE CYLINDER-HEAD COVER MAY CRACK.
- Consequence: A CRACK IN THE SPRING PLATE MAY RESULT IN ENGINE OIL LEAKING INTO THE ENGINE COMPARTMENT FROM THE OIL FILLER NECK, POSSIBLY LEADING TO THE ACCUMULATION OF DIRT IN THE ENGINE COMPARTMENT WITH SUBSEQUENT SOILING OF THE ROAD SURFACE WHICH COULD LEAD TO A VEHICLE CRASH.
- Remedy: DEALERS WILL REPLACE THE OIL FILLER NECK FREE OF CHARGE. MERCEDES-BENZ USA IS HANDLING THE MERCEDES-BENZ AND FREIGHTLINER SPRINTER OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN, AND CHRYSLER IS HANDLING THE DODGE SPRINTER OWNER NOTIFICATION AND REMEDY FOR THIS CAMPAIGN. THE SAFETY RECALL BEGAN ON OCTOBER 4, 2010. MERCEDES-BENZ AND FREIGHTLINER SPRINTER OWNERS MAY CONTACT MBUSA, LLC AT 1-877-762-8276, AND DODGE SPRINTER OWNERS MAY CONTACT CHRYSLER AT 1-800-992-1997.
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