Fiat 500x problems
The Fiat 500X (Type 334) is a subcompact crossover SUV manufactured and marketed by Stellantis (formerly Fiat Chrysler Automobiles), since its debut at the 2014 Paris Motor Show. Following the 500L, and produced from 2014 (from 2016 model year for US), the 500X is closely related to the Jeep Renegade. Both are manufactured at FCA's SATA Plant in Melfi, Italy.
Specifications
The 500X is based on the Small Wide 4×4 architecture, a platform evolved from the GM Fiat Small platform used for the Fiat Grande Punto and Fiat 500L.
The Fiat 500X is available with several engines with optional all-wheel drive with most. At launch, engines available outside of North America included: one gasoline, the turbocharged 1.4 MultiAir2, and two MultiJet turbodiesels displacing 1.6 and 2.0 litres.
In North America, the Fiat 500X features:
- A 1
- A normally aspirated 2
Social links
Fiat 500x model years
Common Fiat 500x problems
The Fiat 500X has been reported to have several common problems, primarily related to electrical and mechanical issues. Here are some of the most significant problems based on complaints from owners:
- Wiring: Faulty wiring below the steering column has been reported to cause power steering problems, making the steering wheel difficult to control. This issue has led to a recall of several Fiat 500 models.
- Airbag module: There is a software issue with the airbag control module on 500X models made between 24 October 2017 and 18 April 2019 that could cause a problem in the event of a collision. A Fiat dealer will be able to tell you if your car is affected and perform a software update to fix the issue.
- Rear seat latch: The rear seat back of some cars manufactured between 2 June 2015 and 1 August 2018 could, in the event of a collision, unlatch itself and allow items from the boot to enter the interior with the potential to cause injury to those inside. Affected vehicles will need to have a new latch to be installed at a Fiat dealer to prevent this from happening.
These issues can significantly impact the safety and reliability of the Fiat 500X, and it is essential for owners to be aware of them and take appropriate action to address any problems that may arise.
What problems does the Fiat 500X have?
7 Common Issues Raised by Fiat 500X Owners
Arguably the most important part of any vehicle, the fact that engine problems received the most complaints, should be cause for concern. Owners have experienced issues including burning oil, broken motor mounts, and stalling while driving.
Is the Fiat 500X a reliable car?
However, the 500X didn't score well in the reliability and build quality category in our 2018 Driver Power survey and hasn't appeared in our recent results.
How many miles can a Fiat 500X last?
What is Fiat 500x lifespan? The estimated lifespan of a Fiat 500x is 123,000mi, before reaching the life expectancy upper limit.
What is the common problem with Fiat 500?
It's not uncommon for Fiat 500s to suffer from engine overheating issues as they age. This is a common problem for Fiats and one that you want to be on the lookout for. This is generally caused by a coolant leak and will show as a warning on your dash and you might even see white smoke coming from the exhaust.
Percentage distribution of complaints by Fiat 500x years
We have researched Fiat problems and analysed all the complaints filed against Fiat 500x cars and compiled the top 5 most problematic Fiat 500x model years:
Below you can see the percentage distribution of known problems by Fiat 500x model years.
Distribution of the number of complaints by Fiat 500x years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Fiat 500x car problems categorized by type of issue
After analysing all complaints related to Fiat 500x , it was concluded that the most common issues with these cars are:
- Engine problems
- Power train problems
- Electrical system problems
- Unknown or other problems
- Exterior lighting problems
The graph below shows statistics for all Fiat 500x vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by 500x model years
A total of 3 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by 500x model years
There were a total of 2 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by 500x model years
There were a total of 1 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 165 complaints about various vehicle components related to the Fiat 500x . Below are the 25 most recent complaints reported for Fiat 500x vehicles.
Latest 25 complaints
Fiat 500x 2016
- Date Of Incident: 2024-09-23
- Date Complaint: 2024-09-24
- VIN: ZFBCFXBT9GP
- Components: POWER TRAIN,ELECTRICAL SYSTEM
- Summary: Driving on the highway approximately 55 MPH and the vehicle went automatically went into neutral thankfully I was able to pull off to the shoulder. I put it in park and shut the vehicle off and turned it back on again, when I shifted into drive it felt like somebody just picked up the car and dropped it. This has been an ongoing issue. Dealerships don’t know what it is. I’ve done research on this specific vehicle from other owners and they have been experiencing the same thing with this make and model of vehicle
Fiat 500x 2016
- Date Of Incident: 2024-01-18
- Date Complaint: 2024-07-31
- VIN: ZFBCFXBT8GP
- Components: ENGINE
- Summary: Hi, I received a recall notice from FCA regarding oil consumption - I threw the letter out, but took the car to dealer. They found the active recall W-80, , had me do the 1500 mile test, came back but for some reason, now it is not even visible anymore. Now my check engine light is on and the oil light is on. My engine is over consuming oil and now I won't be able to repair it. I escalated it to FCA, but they can't see it either and are unable to help me. Need this to be resolved, but don't know how to.
Fiat 500x 2016
- Date Of Incident: 2022-03-01
- Date Complaint: 2024-07-30
- VIN: ZFBCFYET0GP
- Components: STRUCTURE
- Summary: The contact owns a 2016 Fiat 500X. The contact stated that the cover over the button needed to open the driver’s side door would frequently fall off. Over time, the driver’s side door handle had fractured upon an attempt to open the door. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 65,000.
Fiat 500x 2016
- Date Of Incident: 2024-07-18
- Date Complaint: 2024-07-19
- VIN: ZFBCFXDT0GP
- Components: POWER TRAIN
- Summary: The contact owns a 2016 Fiat 500X. The contact stated that on two occasions while driving approximately 75 MPH, the gear disengaged, and the transmission unexpectedly shifted into neutral. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.
Fiat 500x 2018
- Date Of Incident: 2024-05-26
- Date Complaint: 2024-06-21
- VIN: ZFBCFXAB5JP
- Components: POWER TRAIN,ELECTRICAL SYSTEM
- Summary: THE Transmission Valve Body Solenoid was diagnosed as not working. while i was driving on the highway without any indication the car just started slowing down . There was not a warning or anything, then the transmission service lights up, i had to have my car towed to a dealership however they informed me that there was never any service they were supposed to do on my transmission because of the type of vehicle i have. this part is expensive and not easily obtainable. car is still showing transmission issue.
Fiat 500x 2016
- Date Of Incident: 2024-06-13
- Date Complaint: 2024-06-13
- VIN: ZFBCFYBT0GP
- Components: UNKNOWN OR OTHER
- Summary: The Fiat 500X has a defective part, which is the Fiat Ambient Air Temperature Sensor. The dealer here claims that they replace this part at least once a month, and there are barely any Fiats on the road here. I called their customer satisfaction center and they said they are "sorry for the inconvenience" and cannot provide any assistance in the matter. The inconvenience, specifically, is: that this part is a known problem, that the entire mirror needs replaced and the door will need be disassembled to complete that work, that the mirror isn't provided in the color of the car so there is also painting involved, and the total cost is around $2,000. The part itself is just a little $10 bit, but because of the ridiculousness involved in this faulty part, the cost is bombastically high. So, that leaves me waiting for a part that is in short supply because they need replaced constantly, and having to drive in extreme heat until it's fixed. No one should have to pay thousands of dollars or die of heat stroke because of a faulty, tiny, $10 sensor.
Fiat 500x 2016
- Date Of Incident: 2024-05-07
- Date Complaint: 2024-05-21
- VIN: ZFBCFXBT8GP
- Components: STEERING,ELECTRICAL SYSTEM,ENGINE
- Summary: The day after we had a bad storm, my car's electrical system went haywire. I was driving to work and all kinds of warning lights started flashing. Then when I came to a stop sign, stopped, then proceed to go again the car car would not go. I was still in drive but the car would not go when I pressed the pedal. So I put the car in park then back in drive and it started driving again. Then a warning came on about my power steering. I get further down the road to a stop light. I stopped and when the light turned green it would not go again while it drive. So I put it in park and back in drive and it went.i get to a stop sign about 1 mile down the road and my steering wheel locked up. So I put the car in park and back in drive and it started turning a little bit so I was able to pull off the road into an abandoned parking lot. I tried to turn the car off and it would not turn off. So I unhooked the battery cable and it cut off. I had the car towed to my house. They hooked the cables back up yo get the car onto the tow truck. Once the car was home, the wheel was fine but it had some warning messages on the dashboard. So the next day it rained again. And I went outside later that evening and my tail lights and the dashboard was illuminated. My air conditioner was running but the car was not crank. So I finally got it to the shop and they are saying water got into the RHA hub; but how? I don't have a leak in my car. I've never seen water in my car and on top of that, why is my RHA hub in the trunk? Anyway, after that I looked it up and come to find out a lot of people with Fiats have been having the same problem. And they are just as upset and lost as I am.
Fiat 500x 2016
- Date Of Incident: 2024-02-25
- Date Complaint: 2024-04-16
- VIN: ZFBCFXBT0GP
- Components: UNKNOWN OR OTHER
- Summary: The drivers door is defective and will not open from the outside. Upon request the inspection has a cost of upwards of $1000 and customers who drive Fiat 500x models across the US have reported this as an issue. This becomes a safety problem as if there were to be a major accident, I would not be able to be rescued through the door unless I open it through the inside. This is particularly a problem if I were to have a medical emergency. There were no warnings that appeared until this door suddenly would just not open. Additionally, this is a commonly reported issue, as was confirmed to me in person at the dealership, through online forums, and through a customer support chat attached below.
Fiat 500x 2016
- Date Of Incident: 2024-04-01
- Date Complaint: 2024-04-06
- VIN: ZFBCFYETXGP
- Components: POWER TRAIN
- Summary: My car spontaneously shifts from driving to neutral while I am actively driving it. This has happened at least a half dozen times so far. Each time this has happened I cannot get my car to continue driving, since it’s shifted to neutral all by itself and stuck there. I have to come to a complete stop, put my car in park, turn the engine off, and then turn it back on again. This has happened for the last year and is happening more and more frequently. The latest incident was 4/1/2024. I talked to the Fiat dealership and they said it looks like my car should have been included in a Transmission issue recall that was assigned to 2016 Fiat 500X cars, but for some reason it wasn’t assigned to my specific VIN.
Fiat 500x 2016
- Date Of Incident: 2023-12-22
- Date Complaint: 2024-02-13
- VIN: ZFBCFYET5GP
- Components: ENGINE
- Summary: The car had a NTSB recall on the engine. The engine needed to be replaced. After having the engine replaced I was told to pick up the vehicle which shook profusely and then had a check engine light come on only minutes from driving away from the dealership. I turn around and returned the vehicle immediately to have it remedy the situation. It took over a month and the second time I was told to pick up the car, the same thing happened again only minutes from leaving the dealership, except this time the engine started to stutter like it was going to stall. After another month of them attempting to remedy, which is now the 3rd time they told me to pick up the vehicle which was in 22nd December 2023, the engine stalled only 100 yards of driving away from the dealership in fast 2-lane traffic. The progressive deterioration of the new replaced engine after the required recall was and is clearly a danger not only to myself and my family but also to other drivers. They are now saying which is 13 of February 2024 over a month of them trying to fix it, that the car is ready to be picked up. I do not believe this vehicle is safe to be on the road. I am concerned for myself and other drivers safety if I attempt to drive this vehicle. I have been told it has been tested but they said that the other 3 times I have picked up the vehicle. There is no way to ensure or guarantee this vehicle will not stall again in dangerous traffic. I have a video of the incident with the foreman mechanic trying to start the vehicle.
Fiat 500x 2016
- Date Of Incident: 2024-01-01
- Date Complaint: 2024-02-11
- VIN: ZFBCFYCT2GP
- Components: POWER TRAIN
- Summary: There’s a recall on this specific year make and model and my powertrain is doing the exactly malfunction that’s states for the recall.
Fiat 500x 2017
- Date Of Incident: 2024-01-29
- Date Complaint: 2024-01-29
- VIN: ZFBCFXABXHP
- Components: ELECTRICAL SYSTEM,STRUCTURE,SERVICE BRAKES
- Summary: February 2023 the Fiat breaks and transmission locked up and all of the lights on the dashboard started flashing in the middle of the road. filed claim with geico. turned out to be a leak somewhere in the body frame of the car which leaked water into the RF module of the car causing water damage inside the RF module causing the car transmission to lock up emergency brake lockup and all lights flashing and horn beeping uncontrollably. Geico paid Fiat dealership to replace RF module but not the leak. again in September 2023 this happened in the middle of busy [XXX]. the car completely locked up and screeched to a halt on the interstate nearly causing a crash. The car was taken back to the same dealership. they determined the RF module had water damage again caused by a leak. Geico refused to pay anything for repairs this time. after speaking with Fiat customer service representative, Fiat agreed to pay for diagnosis of leak, location and repair of leak and replacement of RF module. [XXX] the dealership said they found the leak. The leak was located somewhere on the back portion of the car. there was a crack on both sides of the back portion of the car. [XXX] the dealership cannot find the leak. The dealership wants to give the car back. we are terrified to drive the car because it could lock up at any moment again for a third time. after research, we discovered this leak into the RF module has happened many times in the Fiats around the world including UK. this car was purchased brand new by my [XXX] who cannot afford to buy another car and is terrified to drive this car. after posting the malfunction on YouTube, we discovered other people are having the same issue with Fiat. it sounds like a manufacturer defect somewhere in the welding or weather stripping. we have no idea. the dealership took photos of crack, leak. location, attached INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Fiat 500x 2016
- Date Of Incident: 2024-01-17
- Date Complaint: 2024-01-24
- VIN: ZFBCFXBT5GP
- Components: UNKNOWN OR OTHER
- Summary: Every time my car starts now it will say drive mode unavailable or shift to park
Fiat 500x 2017
- Date Of Incident: 2023-11-20
- Date Complaint: 2024-01-05
- VIN: ZFBCFXAH0HP
- Components: UNKNOWN OR OTHER
- Summary: My Fiat 500 x only has 28k miles on it, and it is a manual transmission. While driving, it will not shift into the upper gears. I was told that it needs a new transmission. This seems to be the same issue that the same make and model Fiats from 2016 have been recalled for. Mine is a 2017, but it has the same issue and should be recalled, as well.
Fiat 500x 2018
- Date Of Incident: 2023-12-16
- Date Complaint: 2023-12-19
- VIN: ZFBCFXAB2JP
- Components: POWER TRAIN,ENGINE
- Summary: I purchased my 2018 Fiat 500X POP used in April 2023 with only 22k miles. This past weekend 12/16 when I would first start my car up and get ready to leave in the mornings after having been parked for the night, my car would start up normal and I could proceed down the street. The minute I apply the break my car would lose power, stall out or shut off completely. I would press the start button, release the break, shift the gear to drive and proceed forward. I would go about 20 mph as I was driving in a residential area then my car would stall out and shut off again leaving stuck in the roadway. I repeated the start process to pull over to a safe location. I called the dealer and they said there are no recalls for this issue, however, I located one, but my VIN is not coming back as one of the affected vehicles. This is extremely dangerous as I live in an area with freeways as the only way to get to certain areas and cannot have this vehicle shutdown on freeways because it could result in a bad accident. I am looking for any assistance I can receive from this complaint. Fiat is not helpful, and the closest dealer is 2hrs from my residence.
Latest 5 recalls Fiat 500x
The National Highway Traffic Safety Administration (NHTSA) has issued 8 recalls for different components of the Fiat 500x.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Fiat 500x 2020
- Report Received Date: 2024-07-03
- Manufacturer: Chrysler (FCA US, LLC)
- Components: AIR BAGS:FRONTAL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2024 Alfa Romeo Giulia, 2018-2025 Alfa Romeo Stelvio, 2019-2023 Fiat 500X, Jeep Renegade, and 2024 Fiat 500E vehicles. A seat belt buckle switch sensor may be improperly connected, preventing the front seat air bag from deploying as intended.
- Consequence: A front seat air bag that does not deploy as intended can increase the risk of injury in a crash.
- Remedy: Dealers will repair the connection, free of charge. Owner notification letters were mailed beginning August 27, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 82B.
- Model: Fiat 500x 2022
- Report Received Date: 2024-07-03
- Manufacturer: Chrysler (FCA US, LLC)
- Components: AIR BAGS:FRONTAL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2024 Alfa Romeo Giulia, 2018-2025 Alfa Romeo Stelvio, 2019-2023 Fiat 500X, Jeep Renegade, and 2024 Fiat 500E vehicles. A seat belt buckle switch sensor may be improperly connected, preventing the front seat air bag from deploying as intended.
- Consequence: A front seat air bag that does not deploy as intended can increase the risk of injury in a crash.
- Remedy: Dealers will repair the connection, free of charge. Owner notification letters were mailed beginning August 27, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 82B.
- Model: Fiat 500x 2019
- Report Received Date: 2024-07-03
- Manufacturer: Chrysler (FCA US, LLC)
- Components: AIR BAGS:FRONTAL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2024 Alfa Romeo Giulia, 2018-2025 Alfa Romeo Stelvio, 2019-2023 Fiat 500X, Jeep Renegade, and 2024 Fiat 500E vehicles. A seat belt buckle switch sensor may be improperly connected, preventing the front seat air bag from deploying as intended.
- Consequence: A front seat air bag that does not deploy as intended can increase the risk of injury in a crash.
- Remedy: Dealers will repair the connection, free of charge. Owner notification letters were mailed beginning August 27, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 82B.
- Model: Fiat 500x 2020
- Report Received Date: 2019-12-19
- Manufacturer: Chrysler (FCA US LLC)
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Renegade and Fiat 500X vehicles. The right rear brake caliper could have been fractured during the casting process.
- Consequence: A cracked right rear brake caliper can fail, reducing braking performance and increasing the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will inspect and replace the right rear brake calipers, as necessary, free of charge. The recall began February 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE8.
- Model: Fiat 500x 2019
- Report Received Date: 2019-04-10
- Manufacturer: Chrysler (FCA US LLC)
- Components: AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
- Summary: Chrysler (FCA US LLC) is recalling certain 2019 Jeep Renegade and Fiat 500X vehicles. Incorrect software may cause the occupant restraint controller (ORC) module to disable certain passive safety features.
- Consequence: Deactivated passive safety features can increase the risk of injury in the event of a crash.
- Remedy: Chrysler will notify owners, and dealers will update the ORC module software, free of charge. The recall began May 2, 2019. Owners may contact Chrysler's customer service at 1-800-853-1403. Chrysler's number for this recall is V42.
Latest negative Fiat 500x car reviews
Latest positive Fiat 500x car reviews
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Vehicle year: 2017
We are thrilled with the great lease offer we received on the 500X and are so glad we took advantage of it. We've taken a couple of highway trips and done a lot of downtown driving, and we're really happy with the car so far. The only issue we have is with the way the trim levels are structured. However, we're very satisfied with the nice interior, which is more subtle and stylish than its Jeep counterpart, the ease of driving, and the driving position in the vehicle.
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Vehicle year: 2016
We are thrilled with the great lease offer we received on the 500X and are so glad we took advantage of it. We've taken a couple of highway trips and done a lot of downtown driving, and we're really happy with the car so far. The only issue we have is with the way the trim levels are structured. However, we're very satisfied with the nice interior, which is more subtle and stylish than its Jeep counterpart, the ease of driving, and the driving position in the vehicle.
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Vehicle year: 2020
I was searching for a car that would be perfect for my daily commute and running errands, and this car fits the bill perfectly. As empty nesters, my needs were a 4-cylinder car with high clearance and all-wheel drive, and the 500x, built on the Jeep Renegade frame, possessed all these features. We decided to test drive the Trekking model, and I must say, I was impressed. Although the second row is a bit tight for long drives, I had no problem fitting behind the wheel, being 6 feet tall. When you drop the second seats down, you have plenty of room for cargo. The dash layout is ergonomic and not too complicated, and although the touch screen is a little on the small side, I am adjusting to it over time. The motor is a 177hp, 4-cylinder turbo, which is the largest in its class, so it has more than enough acceleration to handle commuting traffic. So far, I've noticed a couple of drawbacks, such as the gas tank capacity (<13 gallons) and the high octane recommended, although I've just lately been filling up with 89 octane and haven't noticed any lag. Another issue is the bells and beeps the driver assist throws at you, but I'm working on the default settings to see if I can tone them down. All in all, I'm very happy with the selection we've made, and I'll try to update this review as we move into the hotter, then colder (snowy) seasons.
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Vehicle year: 2017
This car is really enjoyable to drive and it definitely turns heads! The front is quite spacious, while the back is more suitable for kids or smaller individuals. I opted for the 2.4 AWD and it handles the road beautifully. The automatic shifting can be a bit rough at times, but you'll get used to it. The stereo is fantastic and there are even USB ports. Syncing my phone was a breeze and the middle screen on the dash has a lot of cool features like alerts for your set speed, outside temperature, and miles to empty. You can even display your speed digitally! The speedometer to the left of the screen is a classic design with lines for each 5MPH increment. Overall, I'd give it a 4 out of 5. The only downside is that it's a bit slow when pulling into traffic, but it steadily increases in speed. It's a quiet ride and once you hit 70+ MPH, it's incredibly smooth. I definitely recommend it! THUMBS UP.
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Vehicle year: 2022
Easy in and out. Handles superbly. Parks like a dream.
Are you having problems with your Fiat 500x?
Zackery Kerluke 2025-09-09
Vehicle year: 2017
I have owned this car for just over two years and it has been in the shop 9 times for various issues, including a broken tailgate latch, a broken door handle, a broken speaker, a malfunctioning forward collision mitigation system (which took 5 times to fix!) and now an engine warning light with a message saying 'drive selection mode not available.' Despite paying an extra $3,000 for an upgraded warranty that includes a loaner car, I have had to argue with the dealer every time to actually get that loaner car. I have been without this car for weeks on end and I am really tired of taking it in for service and dealing with uncaring and incompetent service personnel. For the current problem, I have now been without my car for two weeks, and when I called FCA headquarters, I was told that the dealership hasn't even looked at it yet. I am disappointed with FCA customer care as they have been of little help. They denied a lemon law claim and that department refused to even call and tell me. However, I am hopeful that FCA will take the necessary steps to make things right. Until then, I would advise others to be cautious when considering purchasing any of their vehicles. Thank you for your attention.
Candelario Gleason 2025-08-22
Vehicle year: 2016
Firstly, I am sorry to hear about the issues you have experienced with your car. It sounds like you have had a difficult time with it. From what you have described, it seems like there have been a few recalls on the car since you purchased it. I can understand how frustrating this must be for you, especially with the safety concerns you have mentioned. Additionally, it is unfortunate that the tires blew out after only four months and that there was no spare in the car. I can imagine how inconvenient that must have been for you. Regarding the oil leak, it is concerning that the levels were low after a recent oil change. I hope that the dealership can determine the cause of this issue and resolve it for you. It is also unfortunate that you have had trouble with the keyless remote and the gas mileage has not met your expectations. I hope that Fiat can address these issues and provide a satisfactory resolution for you. Thank you for bringing these concerns to our attention, and we will do our best to assist you in resolving these issues.
Adan Dibbert 2025-08-14
Vehicle year: 2018
I have owned this car for just over two years and it has been in the shop 9 times for various issues, including a broken tailgate latch, a broken door handle, a broken speaker, a malfunctioning forward collision mitigation system (which took 5 times to fix!) and now an engine warning light with a message saying 'drive selection mode not available.' Despite paying an extra $3,000 for an upgraded warranty that includes a loaner car, I have had to argue with the dealer every time to actually get that loaner car. I have been without this car for weeks on end and I am really tired of taking it in for service and dealing with uncaring and incompetent service personnel. For the current problem, I have now been without my car for two weeks, and when I called FCA headquarters, I was told that the dealership hasn't even looked at it yet. I am disappointed with FCA customer care as they have been of little help. They denied a lemon law claim and that department refused to even call and tell me. However, I am hopeful that FCA will take the necessary steps to make things right. Until then, I would advise others to be cautious when considering purchasing any of their vehicles.
Ignacio DuBuque 2025-06-28
Vehicle year: 2016
This is the newest vehicle I have ever purchased (purchased in 2017). During the test drive, I noticed a lag when shifting from 1st to 2nd gear (it's an automatic but can be manually shifted if the driver chooses). The dealer convinced me that it was because I was used to a 6 cylinder (Chevy Impala) and the Fiat was a 4. So I made a rushed purchase...only to be disappointed! It turns out that the lag is because it has a 9-speed transmission. I still can't stand the lag when shifting gears. Unfortunately, there were more issues to come. Within a few months, the plastic, poorly manufactured driver's door handle snapped off, causing me to have to enter through the passenger side. Additionally, half of the gas tank entry (I don't know what it's called) snapped off as well. Luckily, those were covered by my 1-year warranty. Following that, I've had nothing but problems that I assume are electrical or related to the transmission. I've had to downshift going uphill in order for the RPMs to catch (I'm not a car expert so I hope that makes sense). That happened several times even after being fixed several times. I've also received alerts saying
Oral Rodriguez 2025-04-23
Vehicle year: 2016
I bought my Fiat 500X Trek a few weeks ago and unfortunately experienced a breakdown during my drive home from the dealer. It shut off at 40 mph and was difficult to start afterwards. I followed my salesperson's advice and took it to the service department the next day, with the engine light on for the entire trip. The service tech explained that the computer was reading fault codes and self-correcting as it learns. Although this conclusion made me uneasy, I trusted my service manager's advice and left with instructions to return if any further problems arose. Later that day, I stopped for a soda and when I attempted to restart my vehicle, it wouldn't start. After several attempts, I called the service department back to report my problem, but was only able to leave a message. After waiting 20 minutes for their call back, I was able to start the motor successfully, but the engine light remained on and the car seemed to be running out of tune with little power. The service department finally returned my call and instructed me to return the vehicle again, which I did the very next day and was awarded a rental car. After about 8 days, I was advised that my Fiat had a new onboard body computer module installed and that it was fine and ready for pick up. I finally made my first successful trip home with this car. However, the very next day, the vehicle became difficult to start and remained in 3rd gear at all times, with the engine light on. So, again, I called the service department and was advised to have the vehicle towed, which I did with the assistance of the Fiat Roadside Assistance and a local towing service, and was awarded another rental vehicle. After several days, I was advised that there was a loose/corroded ground wire on the side of my transmission, which was repaired, and my vehicle was ready for pick up.I had a few issues with my vehicle in the past, but thankfully everything has been resolved. Although there were some unexpected shutdowns while driving, the service department was able to fix the problem. The staff were very helpful and did their best to assist me during the process. I'm happy to say that my new Fiat has been running smoothly for a couple of years now, with only minor issues such as the trim coming off. Overall, I'm satisfied with my experience and would recommend this line of cars to others.Leaving a very sticky substance underneath that seems to get on everything can be very annoying and make things look ugly. However, it starts and goes. I wouldn't purchase another one though. Good luck!