2024 Mazda Cx-90 problems
The Mazda CX-90 is a full-size crossover SUV with three-row seating produced by the Japanese automaker Mazda. It is the second vehicle to use Mazda's rear- and all-wheel drive with longitudinal engine layout categorized as Large Product Group after the CX-60. The largest Mazda SUV to date, the CX-90 replaced the CX-9.
A version with two-row seating, while retaining the same bodywork, body length and engine options is marketed as the Mazda CX-70. The CX-70 was introduced in January 2024, featuring minor styling differences compared to the CX-90.
Overview
The CX-90 was revealed on 31 January 2023, for the North American market, while a release in the Australian and Middle Eastern markets occurred later during 2023. The CX-90 is available with a choice of six, seven, or eight seat configurations. The CX-70, the two-row variant with five seats, was revealed on 30 January 2024 in North America. The CX-70 differs from the CX-90 by its front and rear bumper designs, black exterior accents replacing chrome, unique wheel designs, and differing interior colour scheme options.
With the use of the rear-wheel-drive-biased large vehicle platform, the CX-90 and CX-70 are placed into the brand's internal "Large Product Group" category. According to Mazda, the CX-90 addresses many of the weaknesses of the CX-9 such as its small interior space.
The CX-90 and CX-70 are also equipped with the Kinematic Posture Control technology, a feature originally developed for the 2022 MX-5 Miata and also present in the similar CX-60. The software suppresses the vehicle's body lift during cornering to improve stability and traction, helping occupants maintain a natural posture.
The CX-9 was discontinued in North America, replaced by the CX-90 and CX-70. Like its predecessor, the CX-90 will not be sold in Japan (despite being built there) or Europe.
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Common 2024 Mazda Cx-90 problems
Based on the complaints from owners of the 2024 Mazda CX-90, several common problems have been reported:
- Transmission Problems: The multiplate wet-clutch transmission in the CX-90 has been a point of concern for owners. Complaints include a hiccup or jolt at low speeds, leading to a need for smoother acceleration. Owners have noted issues like shuddering, hesitation, and stuttering, especially after a full stop and at slow speeds. Mazda is urged to refine the drive experience to ensure smooth acceleration at all speeds.
- Interior Quality and Software Updates: Despite positive feedback on the interior quality, owners have highlighted issues with software updates and a laundry list of problems. Ghost alerts, drivetrain noises, and a range of software updates and bulletins have been mentioned. The plug-in hybrid variant specifically faces challenges, including weird drivetrain noises and alerts for non-existent objects around the vehicle .
- Rear Suspension Concerns: Some CX-60 vehicles have experienced unsettled rear suspension affecting both the plug-in hybrid and diesel versions. Mazda is addressing this by fitting revised rear dampers to new vehicles to counter the effects of a bouncy and unsettling ride. Vehicles built before September 2023 are being retrofitted with these revised dampers .
These reported issues highlight some of the key concerns that owners of the 2024 Mazda CX-90 have faced. From steering and transmission problems to interior quality and rear suspension issues, addressing these issues is crucial for Mazda to ensure customer satisfaction and maintain the reputation of their vehicles.
Is Mazda CX-90 reliable?
5 days ago
We expect the 2024 CX-90 to be more reliable than other new cars. This prediction is based on limited data from the CX-90, plus the Mazda brand scores.
Are 2024 Mazdas reliable?
We expect the 2024 3 will be more reliable than the average new car. This prediction is based on data from 2021, 2022, and 2023 models, plus the Mazda brand scores.
What is the steering problem with the CX-90?
The 2024 Mazda CX-90 has been recalled for a steering issue that could produce an abrupt increase in steering weight, the NHTSA disclosed Monday. That “sudden loss of power steering assist” could increase the risk of a crash, the NHTSA reported.
Where is the 2024 Mazda CX-90 built?
Japan
| Mazda CX-90 | |
|---|---|
| Model years | 2024–present (CX-90) 2025–present (CX-70) |
| Assembly | Japan: Hōfu, Yamaguchi (Hōfu Plant) |
| Body and chassis | |
| Class | Full-size crossover SUV |
2024 Mazda Cx-90 complaints
The NHTSA has received 0 complaints about various vehicle components related to the 2024 Mazda Cx-90.
You can leave your car complaint via the special form below.
2024 Mazda Cx-90 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 6 recalls for different components of the 2024 Mazda Cx-90.
- Manufacturer: Mazda North American Operations
- Components: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
- Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. The brakes may activate suddenly due to the automatic braking system falsely detecting certain objects while driving.
- Consequence: Unexpected braking increases the risk of a crash.
- Remedy: Dealers will reprogram the vehicle control module (VCM) with updated software, free of charge. Owner notification letters were mailed July 12, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6724E.
- Manufacturer: Mazda North American Operations
- Components: STEERING
- Summary: Mazda North America Operations (Mazda) is recalling certain 2024 CX-90 vehicles. An assembly issue with the worm gear in the steering system may result in a sudden loss of power steering assist.
- Consequence: Loss of power steering assist while driving increases the risk of a crash.
- Remedy: Dealers will replace the spring engaging the worm gear and reapply grease to the gear teeth, free of charge. Owner notification letters were mailed March 6, 2024. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6524A.
- Manufacturer: Mazda North American Operations
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 and MAZDA3 vehicles. Due to a software error, the rearview, front, and/or side camera images may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A camera that does not display an image can reduce the driver's view, increasing the risk of a crash or injury.
- Remedy: Dealers will update the view monitor control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6223J.
- Manufacturer: Mazda North American Operations
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
- Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 plug-in hybrid electric (PHEV) vehicles. Due to a software error, the engine and electric motor may shut down unexpectedly, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will update the powertrain control module and engine control module software, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6323J.
- Manufacturer: Mazda North American Operations
- Components: FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
- Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
- Consequence: Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
- Remedy: Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
- Manufacturer: Mazda North American Operations
- Components: STEERING:CRITICAL FASTENERS
- Summary: Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Some steering and suspension bolts may be missing or improperly tightened, which can cause the steering intermediate shaft, the front anti-lock brake system wheel speed sensor harnesses, or the front upper control arms to detach, resulting in a loss of vehicle control.
- Consequence: A loss of vehicle control increases the risk of a crash.
- Remedy: Dealers will inspect and tighten or replace the steering and suspension bolts, as necessary, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 5923F.
Negative 2024 Mazda Cx-90 car reviews
Positive 2024 Mazda Cx-90 car reviews
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I recently purchased the Turbo S Premium model with 340 HP and I must say, I am thoroughly impressed! Before making my purchase, I read dozens of professional reviews and even test drove the vehicle locally. Although it is a brand new model, I highly recommend expanding your search to find the perfect trim and model for you. I opted for the version with captain's chairs in the 2nd and 3rd row, which comfortably seats 6 people. However, if you prefer a bench seat, that is also available. The pros of this vehicle are endless - from the great acceleration and top-notch handling to the comfortable ride that soaks up bumps with ease. The Bose stereo is also a great feature that I love. I must disagree with many of the professional reviewers who prefer the touch screen interface over the scroll wheel interface. I find the scroll wheel interface less distracting and more intuitive. In comparison, I owned a 2019 Mazda CX-9 for 4 years and loved the interface, which is one of the reasons I was attracted to the CX-90. On the other hand, the cons of this vehicle include limited space for storage in the front cabin and behind the 3rd row. Additionally, the Turbo S Premium model that I purchased does not have ventilated front seats, so I would recommend avoiding black interior. Although paddle shifters are available, I prefer to shift with the gear selector as I did with my old CX-9, which unfortunately cannot be done with the CX-90. Overall, I believe that Mazda has hit a home run with this vehicle. If you are looking for a prestige brand or more cargo room, then this may not be the vehicle for you. However, I personally prefer it over the 2021 Audi Q7 that I previously owned. Lastly, I would like to mention my dealer experience. I picked up the CX-90 at Huffman Mazda in Louisville, which was over 100 miles from my home. However, it was well worth the drive as I received a top-notch customer experience with no games or nonsense. I was able to finalize a very fair deal via email and phone, which made the entire process seamless and enjoyable.
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I've been driving my CX-90 Preferred Plus for a few weeks now and I wanted to share my perspective. I traded in my 2020 Honda Passport, which had similar horsepower but different torque. There are a few quirks that I've noticed, such as the hybrid system for starting the car, which took some getting used to. It's a bit jittery for a brief moment, but it doesn't really bother me. The charging pad is a bit sensitive, so you have to make sure you place your phone just right. There's not a ton of storage space for stuff, but that's not a big deal. On the plus side, the driving dynamics are simply awesome. The steering, braking, and acceleration are very responsive. The interior is well put together with nice touches, even at my lower trim. This car is way more responsive than the Honda Passport with similar horsepower. I know the torque is what is really pushing this, but still, what a difference. The ride quality is nice with pretty comfy seats (I'm 6'1 and a bit on the larger side) and I have no issues with the seats. The interior is quiet and there are ample outlets. The 3-row seats are usable, which is all I cared about since I'm not putting someone back there all the time. In conclusion, if you value driving dynamics over utilitarianism, then the CX-90 might be a good option. If you want more loading space, there are better options.
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After shopping around for over a year, we finally found the perfect SUV for us - the new Mazda CX-90! It has exceeded our expectations with its high reliability and build quality. The sporty luxury SUV comes with second row heated captains chairs and ample cargo room behind them, making it the perfect fit for our family. We opted for the regular turbo, which gives us 320 lbs of torque immediately on regular gas. We love the stylish look of the CX-90 in Artisan Red, with Turbo Premium Plus options. We test drove it and bought it immediately. It's like a big AWD turbo Miata! We've had it for a month now and we're absolutely in love with the looks and handling. Even our kids love the captains chairs!
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I purchased my CX90 on 9/25/2023 and I still have a smile on my face. My wife and I are in our mid-70s and this was the perfect SUV for us. As a Mazda fan, I still own a 2013 Miata MX5 convertible as my fun in the sun toy. The Preferred Plus trim was perfect for us as we needed a second-row bench seat, which is not available on upper trims, for our dogs. With 280hp, it has more than enough power for highway merging and has ample passing power when needed. Like all Mazdas, this is a driver's vehicle with great handling, good power, and fantastic fit and finish. I test drove the Honda Pilot, Kia Telluride, and Hyundai Palisade, which were okay, but none of them drive like the CX90. While those have more cargo space and legroom in the third row, it was not a necessity for us. I traded a 2018 VW Atlas V6 I had for 5 1/2 years and it was cavernous like the other 3 I test drove. However, none of these are a driver's vehicle like the CX90. The turbocharged 3.3-liter at 280hp uses regular gas and gets better gas mileage than the others. If you want a mid-sized SUV that has more than adequate power, fantastic handling, and the best fit and finish of any vehicle in its price range, the CX90 is a real winner, especially in the Preferred Plus trim. It's both Zoom Zoom and superb handling all in one package. Personally, I don't have a single dislike.
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I have a Platinum Plus PHEV and I absolutely love it! The interior design is fantastic, with all the necessary information, navigation, phone, Android Auto, and air conditioning settings being simple, easy to use, and cleverly designed. The seats are comfortable and the air conditioning is amazing. The only downside is that the battery EV only lasts for 26 miles, but driving in Normal mode balances it out. I needed a bigger vehicle for my big, gorgeous dog and beach equipment, and I'm so glad I chose this car. I appreciate that Mazda doesn't add a 5k surcharge or dealer ad on. Overall, I'm thrilled with my new car!
Additional sources
More sources of information about 2024 Mazda Cx-90 problems:
CX-90 an all new Mazda - Facing problems with a new release ...
Nov 3, 2023 ... The rear back up camera is horrible when it's raining. All u see is rain spots that make visibility extremely hard. The windows suppose to be ...
Can't buy CX70 with all these problems on CX90. : r/MazdaCX90
Jan 19, 2024 ... The car has had some recalls but Mazda seems ... The CX9 and 90 have literally nothing in common ... After seeing all of the CX-90 problems, he went ...
CX-90 PROBLEMS - Mazda CX-90 Forum
Apr 1, 2023 ... ... issues that maybe overlooked by their selling Mazda Dealer. ... Yes, that is a known issue. ... 2024 Mazda CX-90 Pricing Announced. Mazda USA ...
Uh-Oh: The 2024 Mazda CX-90
Aug 4, 2023 ... I'm coming up on 26 years of writing about cars for (part of) a living. There has been one constant: Mazda doesn't make bad cars.
CX 90 multiple issues | Mazda CX-90 Forum
Dec 27, 2023 ... So many issues...the creaking front suspension, check engine malfunction, dynamic stability control malfunction, smart cruise control breaking ...
Other years of Mazda Cx-90
Are you having problems with your 2024 Mazda Cx-90?
Stanley Brekke 2024-10-04
Hi there! I've been the proud owner of the CX90 PHEV for 2 months and 10 days now. Recently, I noticed that when I charge the car to 100%, the battery only has a range of 19 miles instead of the initial 26 miles. I took the car to Gunther Mazda Ft. Lauderdale and they explained that the electric range can fluctuate between 16-26 miles depending on various factors such as temperature, driving pattern, and load on the car. While I understand that these factors can affect the range, I was hoping for a more consistent charging experience. I have reached out to Mazda of North America and am waiting for their response to help clarify and resolve this issue. I believe that the car should charge to 26 miles +/- 1 or 2 miles, as advertised, to ensure a reliable driving experience. Thank you for your attention to this matter!
Alexys Champlin 2024-10-01
I was really looking forward to renting one of these cars, as I drive around 30 different cars per year. While the car drove fine with 6240 miles on it, I did notice some issues with the build quality. The gear shift knob rattled, the hood appeared to be skewed to one side, and the gas fill cover felt like a flimsy piece of plastic. It took me a few minutes to figure out that the car had to be turned off before the cover would release, which was a bit inconvenient given that I rented the car in NW Iowa during a bitterly cold day with a 25 mph wind. Turning off the car made for a chilly reentry. Despite these issues, I still have a soft spot for the Cx5. However, I do feel that the CX 90 could use some improvements in terms of build quality.
Benton Bayer 2024-09-01
I hope you're doing well! I just wanted to share my thoughts on the different vehicles I test drove. I found that the turbo premium plus version of the vehicle drove beautifully and had a nice interior, but it was quite expensive at over $53,000. On the other hand, the Kia Telluride with similar features was just over $40K and was bigger, while the Kia Sportage Hybrid was also priced at $40K. I hope this information is helpful to you!
Erwin Rosenbaum 2024-08-23
This car is a safety hazard and should be recalled immediately. I experienced a dangerous incident where the car decelerated from 65mph to zero within seconds, leaving me stranded on the freeway. Despite being given a loaner car, the same issue occurred again, with sudden deceleration on the freeway. This experience was extremely frightening and I have lost all confidence in Mazda. We are currently in the process of working with them to receive a refund.
Ned McDermott 2024-06-03
Hello, I purchased a CX90 Preferred Plus last July 2023. Unfortunately, I damaged the underneath by hitting something while driving, which damaged the hybrid battery. Thankfully, my insurance covered the repair cost. However, the problem is that the dealership doesn't have any hybrid batteries available, and my SUV has been sitting in their parking lot since October 2023. I am disappointed about this situation. I have a question: if you don't have the necessary parts available, why sell the car to the customer? Accidents can happen to anyone at any time. I would appreciate it if someone from Mazda customer care could help me fix my SUV and get the hybrid battery as soon as possible. Thank you for your time and attention.