Lincoln Nautilus problems
The Lincoln Nautilus is a mid-size luxury crossover SUV marketed and sold by the Lincoln brand of Ford Motor Company. The Nautilus was initially renamed from the MKX as part of a mid-cycle update in 2018 for the 2019 model year, as Lincoln phased out its use of "MK" model names. The name 'Nautilus' is derived from the ancient Greek word nautes, meaning "sailor," as in nautical or astronaut.
The first generation is based on the CD4 platform, and was manufactured at Oakville Assembly in Oakville, Ontario, Canada alongside the Ford Edge, Ford Flex, and Lincoln MKT and manufactured in Hangzhou Assembly in Zhejiang, China by joint venture Changan Ford from 2021 to 2023. The second generation is solely produced by Changan Ford in China, as Ford is retooling the Oakville Assembly plant to produce electric vehicles.
First generation (U540; 2019)
The Lincoln Nautilus was released as the mid-cycle revision of the second-generation MKX in November 2017 for the 2019 model year. Adopting the styling of the newly introduced Continental and Navigator, the Nautilus transitioned from the previous split-wing grille to a large rectangular grille with a large Lincoln star emblem.
The counterpart of the updated Ford Edge, the Nautilus is slotted between the Aviator and the MKC (which was replaced by Corsair for the 2020 model year) in Lincoln's lineup. A 245-horsepower (248 PS; 183 kW) 2.0-liter EcoBoost inline-four is the standard engine, with a 335-horsepower (340 PS; 250 kW) 2.7-liter EcoBoost V6 carried over from the MKX as an option; both engines are fitted with start-stop capability. An 8-speed automatic transmission is paired to both engines (replacing the previous 6-speed).
For the 2021 model year, the Nautilus was once again refreshed with a new interior similar to the new Navigator, Aviator, and Corsair, featuring a larger 13.2" touchscreen and Ford's latest SYNC 4 system. Minor changes were also made to the front bumper.
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Lincoln Nautilus model years
Common Lincoln Nautilus problems
The Lincoln Nautilus, a luxury crossover SUV, has its fair share of common problems across various model years. While the vehicle is generally reliable, certain issues have been reported by owners, particularly with the 2019 model year.
One of the most common problems with the 2019 Lincoln Nautilus involves the transmission. Owners have reported jerky shifting, unexpected stalling, and complete transmission failure in severe cases. These issues can be particularly concerning for drivers, as they may lead to safety hazards on the road.
Electronic troubles are another common complaint among 2019 Nautilus owners. Problems with the infotainment system have been noted, including lagging response times, system crashes, and difficulties with navigation features. These issues can be frustrating for drivers, as they may affect the overall user experience and functionality of the vehicle's technology.
Interior concerns have also been reported for the 2019 Lincoln Nautilus. Some drivers have mentioned that certain interior parts appear less durable and show early signs of wear. This can be disappointing for owners, as they may expect a higher level of quality and durability from a luxury vehicle.
While these issues have been reported, it's important to note that the Lincoln Nautilus has generally received high-reliability ratings from sources like J.D. Power. The vehicle's performance, interior, and safety features have received positive reviews, indicating that the Nautilus is a reliable choice for those seeking a luxury midsize SUV.
However, it's crucial for potential buyers to consider the maintenance history and care of each used vehicle, as this can significantly impact its dependability. A well-cared-for Nautilus from a reliable model year could potentially offer a more reliable ride than a neglected one from a later year.
In summary, while the Lincoln Nautilus has demonstrated strong reliability overall, certain model years, such as the 2019 model, have shown more issues than others. Potential buyers should be aware of these common problems and consider the vehicle's maintenance history when purchasing a used Nautilus.
Does Lincoln Nautilus have problems?
Common Issues With the Lincoln Nautilus
RepairPal reports the following as the most common: Transmission Problems: The most common issue reported by 2019 Nautilus owners involves the vehicle's transmission. Symptoms include jerky shifting, unexpected stalling, and, in severe cases, complete transmission failure.
What is the transmission problem with the Lincoln Nautilus?
CSK&D is investigating reports that 2019, 2020, 2021 Lincoln Nautilus and Ford Edge vehicles can suffer from transmission problems including harsh shifting, shuttering, lurching, hesitating, or slowing down when shifting gears. This may be the result of a transmission defect in these vehicles.
How dependable is a Lincoln Nautilus?
We expect the 2024 Nautilus will have about average reliability when compared to the average new car. This prediction is based on the previous generation of the Nautilus, plus the Lincoln brand scores.
Is a Lincoln Nautilus expensive to maintain?
Lincoln Nautilus Maintenance
Maintenance and repair costs for a Lincoln Nautilus will amount to $3,045 after 5 years. Expenses include scheduled maintenance, normal wear and tear items and expected repairs. These estimates exclude any free warranty work performed.
Percentage distribution of complaints by Lincoln Nautilus years
We have researched Lincoln problems and analysed all the complaints filed against Lincoln Nautilus cars and compiled the top 4 most problematic Lincoln Nautilus model years:
Below you can see the percentage distribution of known problems by Lincoln Nautilus model years.
Distribution of the number of complaints by Lincoln Nautilus years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Lincoln Nautilus car problems categorized by type of issue
After analysing all complaints related to Lincoln Nautilus , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Power train problems
- Unknown or other problems
- Engine problems
- Steering problems
The graph below shows statistics for all Lincoln Nautilus vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Nautilus model years
A total of 3 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 77 complaints about various vehicle components related to the Lincoln Nautilus . Below are the 25 most recent complaints reported for Lincoln Nautilus vehicles.
Latest 25 complaints
Lincoln Nautilus 2019
- Date Of Incident: 2024-10-10
- Date Complaint: 2024-10-10
- VIN: 2LMPJ6LP9KB
- Components: UNKNOWN OR OTHER
- Summary: Swollen lug nuts!had to pay to get them replaced.is there any recall so i can get my money back?
Lincoln Nautilus 2019
- Date Of Incident: 2024-08-10
- Date Complaint: 2024-10-03
- VIN: 2LMPJ8K97PB
- Components: WHEELS
- Summary: See attached document for complaint.
Lincoln Nautilus 2020
- Date Of Incident: 2024-09-01
- Date Complaint: 2024-10-02
- VIN: 2LMPJ8K95LB
- Components: VEHICLE SPEED CONTROL
- Summary: The contact owns a 2020 Lincoln Nautilus. The contact stated while driving downhill at 55 MPH with the cruise control activated, the vehicle failed to maintain the set speed and accelerated to 70-75 MPH. The vehicle was taken to the dealer, and the contact was informed that the vehicle had standard cruise control; not adaptive cruise control that could automatically apply the brakes while driving and maintain the set speed. The vehicle was then taken to Ellsworth Ford, Inc. (424 Industrial Rd, Ellsworth, WI 54011), where an unknown repair was performed; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.
Lincoln Nautilus 2019
- Date Of Incident: 2023-09-25
- Date Complaint: 2024-09-20
- VIN: 2LMPJ9JP2KB
- Components: STEERING,SUSPENSION,WHEELS
- Summary: Reported to Lincoln over a year ago about DEATH WOBBLE on this vehicle. Have taken to 3 dealerships to have checked out and have not found anything. BUT IT IS STILL HAPPENNING. Have suggested to have an engineer from the company to ride along. Not happening. The keep closing the case. September of last year we were driving through Richmond, Virginia on our way to Florida and, it went into the DEATH WOBBLE at 65mph. Shook so bad it snapped my front hitch system and could not tow the car and had to be trailer towed to a dealership. There are other reports out there on the web of other people having the same issue. Was told at one point it could be my equipment. After it broke my system last September and almost lost the car, my insurance company paid to have car repaired and installed a NEW Blue Ox system and it did it again. This time at slower speed and I was able to control. Told ALL DEALERSHIPS AND LINCOLN howitzer is happening and steering is not going back to zero after I make a turn or hit a bump. No reaction. One dealership told me I should not be towing that car, but the car is set up to be towed, according to owners manual. Repair documentation is with Lincoln and insurance company, with all reports. Have a date of September of last year because that was the big one, but started August of 2023, March of 2024, August of 2024 2 times. Each time reported to Lincoln and taken to shop. Could have been a serious accident if I didn't control the motorhome and car.
Lincoln Nautilus 2019
- Date Of Incident: 2024-06-06
- Date Complaint: 2024-09-19
- VIN: 2LMPJ6L92KB
- Components: ELECTRICAL SYSTEM
- Summary: There have been consistent issues with the car due to the electrical system. The car has purchased 3/24/23 as used. The car has been in for maintenance and repairs 5 times since June 6, 2024 at the cost of $3,744.88. The car has cut off while driving. One time it happened on a a major thoroughfare at rush hour. The engine light came on. When the car stopped, it wouldn’t restart. It was towed to Lithia Springs Ford. The fuel pump and driver module was replaced for $1,706.10 on 7/12/24. On 8/21/24, all the lights came on the dashboard. The car was diagnosed and the GSM was replaced as well as the repair connector C219, Power Relay at the cost of $967.83. 9/9/24, the check engine light came on and the car was diagnosed and the purge value assembly and was replaced at the cost of $543.67. Presently, the car is in for repair again for replacement of the fuse panel, with the estimated cost of between $700-$800.
Lincoln Nautilus 2019
- Date Of Incident: 2024-08-12
- Date Complaint: 2024-08-12
- VIN: 2LMPJ8L93KB
- Components: VEHICLE SPEED CONTROL,WHEELS
- Summary: This car has had continued issues with gear shifting up and down. It was bright into a dealership last year to fix the recall issues, however, it seems to have made it worse. The acceleration suddenly drops when going up a hill and revs loudly, pushing the pedal nearly to the ground unexpectedly. It seems to get stuck between gears both up shifting and down. It's nearly caused accidents.
Lincoln Nautilus 2019
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-09
- VIN: 2LMPJ6J99KB
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: Rear hatch does not open. You can not manually open it from outside or inside. My wife had a flat on the highway and could not change her tire as she could not access it. The hatch as failed on the button on the dash, the remote key fob and the foot opener under bumper. This is so dangerous for safety to exit the car from inside and well as getting to spare tire.
Lincoln Nautilus 2020
- Date Of Incident: 2024-07-09
- Date Complaint: 2024-07-13
- VIN: 2LMPJ8KP6LB
- Components: WHEELS,UNKNOWN OR OTHER
- Summary: When I took the vehicle in for service, I had to replace all 20 lug nuts as the dealer service department reported they were "swollen" and they were unable to complete the tire rotation. This also poses a safety risk as if I had a flat tire, I could not get them off to change a tire. They could also break causing stress on others and cause a wheel to come off of the vehicle. I was advised that this is a common problem with Ford/Lincoln vehicles, however there didn't seem to be any warranty coverage or safety recalls. If this is a common problem or some type of defect, it seems that I should not have had to spend $240 to replace them.
Lincoln Nautilus 2019
- Date Of Incident: 2024-05-28
- Date Complaint: 2024-05-31
- Crash: 1
- VIN: 2LMPJ8LPXKB
- Components: AIR BAGS,VEHICLE SPEED CONTROL
- Summary: Was slowly entering my garage when there was a sudden acceleration. Put on brake but not before my car went thru the back garage wall and fell about four feet down before hitting the patio floor. It traveled across the patio and went over some furniture on the deck. The air bag never went off. The transmission had been very temperamental before this happened. I was not injured but could have caused a real issue had I been in traffic. I love the car but I personally will not drive it again. It is a 2019 Lincoln Nautilus.
Lincoln Nautilus 2019
- Date Of Incident: 2023-10-20
- Date Complaint: 2024-05-30
- VIN: 2LMPJ8LP5KB
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2019 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the instrument cluster failed to operate as needed. The contact was not able to see if any warning lights were illuminated. The vehicle was taken to the dealer; however, the contact was not sure if the vehicle was diagnosed. The dealer was unable to find a failure with the vehicle. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V076000 (Electrical System). The dealer confirmed that the vehicle was not included in the recall. The manufacturer was made aware of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 41,000.
Lincoln Nautilus 2019
- Date Of Incident: 2024-05-28
- Date Complaint: 2024-05-28
- VIN: 2LMPJ6K91KB
- Components: POWER TRAIN
- Summary: The acceleration of the car became difficult and was followed by noise and switch to high gears. Was about to enter an expressway. Did a U-turn last moment. Turned back home and was barely able to park it on the driveway. Was driving with the [XXX] toddler in my car during a thunderstorm. Was lucky the car didn’t stop on expressway. Noticed that the driveway is covered in fluid with rainbow coloring. That trip was about 10 minutes long, that it took me to drive and come back. The shifting of the gears are now impossible. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Lincoln Nautilus 2019
- Date Of Incident: 2024-04-10
- Date Complaint: 2024-04-11
- VIN: 2LMPJ8L9XKB
- Components: SERVICE BRAKES
- Summary: Complete loss of brakes while driving. thankfully it was very soon after leaving home. Brake pedal was extremely stiff, and the brakes would not work. Upon investigation it was found the camshaft coupler screw broke inside the camshaft and the vacuume pump had failed. This is an extremely dangerous design due to 0 warning lights on dash, and no prior warnings. Just a complete loss of brakes abruptly.
Lincoln Nautilus 2019
- Date Of Incident: 2023-06-15
- Date Complaint: 2024-03-28
- Crash: 1
- VIN: 2LMPJ8L93KB
- Components: BACK OVER PREVENTION
- Summary: The automated parking assist function malfunctioned. I will attach the video. Lincoln claims that the auto functioned as designed.
Lincoln Nautilus 2019
- Date Of Incident: 2024-03-11
- Date Complaint: 2024-03-18
- VIN: 2LMPJ8J99KB
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: My vehicle is experiencing the exact symptoms of the recall [XXX] although my VIN is not listed under this recall. The vehicle shutters and jerks upon acceleration up to around 30 miles per hour. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Lincoln Nautilus 2019
- Date Of Incident: 2024-03-03
- Date Complaint: 2024-03-05
- VIN: 2LMPJ8L93KB
- Components: POWER TRAIN
- Summary: On Sunday, March 3rd, 2024, I was backing out of garage to head to grocery store and my car was in reverse but would not move when I turned it. I thought I had hit it in neutral by mistake. So I put it in forward and then reversed it again. It seem fine so I went to grocery store and when I turned to go into a parking space it would not move as almost it was in neutral. Then my AWD Malfunction light came on so I called my husband and we were 5 minutes from dealer ship so we took it there and dropped it off. Monday, I called dealer ship to have them look at it and they told me that my rear differential motor had to be replaced at a cost of $1800 and it was not covered under power train warranty because the part did pop up when it was entered. Car only has 44K miles on it...Waiting on someone from Ford to call back to see why it is not covered.
Latest 5 recalls Lincoln Nautilus
The National Highway Traffic Safety Administration (NHTSA) has issued 10 recalls for different components of the Lincoln Nautilus.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Lincoln Nautilus 2021
- Report Received Date: 2024-08-23
- Manufacturer: Ford Motor Company
- Components: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
- Consequence: A loss of drive power increases the risk of a crash.
- Remedy: Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed October 17, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.
- Model: Lincoln Nautilus 2023
- Report Received Date: 2023-06-23
- Manufacturer: Ford Motor Company
- Components: SUSPENSION:REAR:SHOCK ABSORBER
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Lincoln Nautilus vehicles. The rear shock absorbers may have been manufactured incorrectly, which can result in damage to the rear brake hose, rear axle half shaft, wheel speed sensor, and/or stabilizer bar end links.
- Consequence: A damaged brake hose can extend the distance required to stop the vehicle, increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the rear shocks, rear brake hoses, rear wheel speed sensor, and rear half shafts as necessary, free of charge. Owner notification letters were mailed August 17, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S32.
- Model: Lincoln Nautilus 2023
- Report Received Date: 2023-03-24
- Manufacturer: Ford Motor Company
- Components: CHILD SEAT:VEHICLE TETHER ANCHOR
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Edge and Lincoln Nautilus vehicles. The child seat tether wire welds on the second-row left-side seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: A child that is not properly restrained during a crash can have an increased risk of injury.
- Remedy: Dealers will replace the left-side second-row seat back frame, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C09.
- Model: Lincoln Nautilus 2020
- Report Received Date: 2021-01-15
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
- Consequence: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
- Remedy: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
- Model: Lincoln Nautilus 2020
- Report Received Date: 2020-09-23
- Manufacturer: Ford Motor Company
- Components: VISIBILITY:REARVIEW MIRRORS/DEVICES
- Summary: Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Consequence: Reduced rearward visibility can increase the risk of a crash.
- Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Latest negative Lincoln Nautilus car reviews
Latest positive Lincoln Nautilus car reviews
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Vehicle year: 2020
I love my Nautilus. It's been great to me with zero mechanical issues. The ride is comfortable and it's fun to drive. The controls are conveniently situated so that you can adjust them without taking your eyes off the road. I haven't found any blind spots and it handles well in the rain. I highly recommend it!
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Vehicle year: 2019
Compare similar makes before making your choice. We were sold on this one, hands down!
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Vehicle year: 2021
Years ago, I used to think that Lincolns were only for the aging crony crowd. However, as a well-oiled senior citizen, I have changed my mind. I love cars and trucks, and over the years, I have owned them all - from stylish and fast Corvettes to high-performance Mustangs, competitive upscale BMWs, and practical yet sophisticated 1/2 and 3/4 ton pickups. While waiting for my F150 to complete routine servicing, I took a walk through the Ford/Lincoln dealer lot and spotted a good-looking 2020 Nautilus, which I wound up taking for a test spin. That's all it took. As a 30-year military veteran, my body, especially my back, has succumbed to eight surgeries, leaving me with chronic pain, which I have learned to live with. My Nautilus taught me that I could incorporate comfort, stylishness, and spunky performance into my expectations of what an exacting senior citizen wants from his trusty steed. I was surprised to find the right combination of these characteristics in my Nautilus and have now accepted 'Mickey' as my ideal driving machine. I like it. I like it a lot. The Nautilus is the perfect fashionable yet peppy machine capable of providing comfort and luxury on those relaxing road trips, as well as stylishly pulling a vintage Mustang to the weekend car shows. I wish I had transitioned a few years ago.
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Vehicle year: 2019
Ideal for a retired couple, but maybe not the best fit for a young, growing family. It's comfortable to use, and you can expect courteous service from the dealer for routine or other maintenance. The safety features are reliable, and the appearance is not too flashy. It's a rare combination.
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Vehicle year: 2023
You'll love the smooth ride and the auto brake feature. The car also has decent mileage and easy-to-use features.
Are you having problems with your Lincoln Nautilus?
Vince Hermiston 2024-11-23
Vehicle year: 2023
I love the ride, low noise levels, comfort features, style, and color scheme. However, I did notice some issues with the build quality, such as excessive gaps on doors and trunk, uneven alignment, and some sags and blotchiness in visible areas of the paint. Additionally, there were some chrome burns, chrome misses, and dirt particles beyond acceptable limits. I also noticed that the cloth-wrapped A-pillars were not supported properly in the middle, which I believe is a design flaw. After 2 years of sun exposure, they have deformed beyond the blackout area. Despite these issues, I still enjoy the comforts of this vehicle and will keep them in mind when I buy my next Lincoln. By the way, this vehicle was built in Canada at the St. Thomas assembly plant.
Keenan Turcotte 2024-11-21
Vehicle year: 2019
I waited to get a new Lincoln because I loved my old MKX. However, I have noticed that my Nautilus has more road noise, rides roughly, and the transmission jumps into gear. I am not very happy about it, but I am confident that the dealership will be able to help me resolve these issues.
Hayden Crist 2024-10-14
Vehicle year: 2019
I noticed that the push button electrical transmission can be a safety hazard and it can be slow to engage. This can be a bit frightening, especially for my wife, when it won't go into Neutral in a car wash. Additionally, I have noticed that the rear outside windows always drip after going through a car wash. I also find that the various controls on the steering wheel are too small and very difficult to read and use. They can be quite confusing. However, I must say that the overall quality of the car seems good. Although, I still don't know how to use many of the electronics and the dash display can be confusing. In my opinion, the car is decent but not very exciting. Lastly, I feel that the car is a bit expensive, but it is of good quality.
Jason Trantow 2024-10-12
Vehicle year: 2021
The audio system in the vehicle is not up to my expectations. It is difficult to set up for surround sound and the sound quality is very tinny. As a result, I no longer listen to music in the car. The seats are not very comfortable and require more adjustments to suit personal preferences. However, I must say that the size of the car is perfect for me and the interior looks very appealing. The driver's seat is adjustable and the steering column lifts up, making it easy to enter and exit the car. The car handles well on the road, but there are some issues with the audio, seats, and camera that need to be addressed. Overall, I am not completely satisfied with my purchase, but I appreciate some of the car's features.
Percival Baumbach 2024-09-27
Vehicle year: 2019
I bought this car in January 2019 and was initially hesitant as it was the first model year. However, the dealership assured me that it was just an MKX with a different body. Unfortunately, six weeks after owning the vehicle, the instrument panel went out when I was 50 miles from home. I had it towed to the dealership, but they couldn't find the problem. The panel continued to go out, and it took Lincoln concierge 8 weeks to find a dealership that could repair it. Fast forward to November 2019, and I experienced another issue while on a trip about 150 miles away. The car shut down in the middle of the interstate, which was a scary experience. Although it restarted 30 minutes later, it died three more times, including once in a construction zone with no pull off. I truly feel lucky to be alive after that experience. I took the car to the dealership, and although they had it for two weeks, they told me I had nothing to worry about. Unfortunately, on December 28, it died while driving for the fourth time and wouldn't restart. It took Lincoln roadside six hours to get a tow truck to the vehicle, and 11 days later, I still don't have an update on the vehicle or a loaner car. I paid $65,000 for this car, and it's disappointing that I have to pay more for a rental car because of a faulty vehicle. I only have 30,000 miles on it and bought it brand new, so I'm disappointed with the safety issues.