Genesis Gv70 problems
The Genesis GV70 (Korean: 제네시스 GV70) is a compact luxury crossover SUV manufactured by Korean luxury automaker Genesis, a luxury vehicle division of Hyundai. Internally codenamed JK1, it is the second SUV model from the brand after the mid-size GV80.
Overview
Electrified GV70
The Electrified GV70 (or the eGV70) is the battery electric version of the GV70. It was revealed at the Auto Guangzhou on November 19, 2021, and officially released on March 16, 2022. The Electrified GV70 features a dual motor setup with all wheel drive. According to Genesis, the Electrified GV70 can charge from 10% to 80% in 18 minutes using a 350 kW charger. It has 503 liters (17.8 cu ft) of the trunk and 22 liters (0.78 cu ft) of frunk capacity. A 12.3-inch cluster with a GUI dedicated to electric models was applied.
Powertrain
Safety
Euro NCAP test results for a LHD, five door on a registration from 2021.
Social links
Genesis Gv70 model years
Common Genesis Gv70 problems
The Genesis GV70, a luxury compact SUV, has been reported to have several common problems based on complaints from owners. One of the most serious issues is related to the powertrain, specifically the transfer case replacement
The GV70 has also been reported to have issues with the forward collision warning system. Owners have reported that their vehicles would shut on and off while driving, and there have been instances of instability when the vehicle hit imperfections in the roadway.
Consumer Reports has also identified several trouble spots in the GV70, including in-car electronics, climate system, paint and trim, drive system, body hardware, steering and suspension, and fuel system/emissions. The infotainment system, specifically the audio, GPS, phone, rear entertainment system, backup or other camera/sensors, and head-up display, have been identified as difficult to work with and not intuitive in design. There have also been reports of the GPS stopping working shortly after purchase.
In summary, the Genesis GV70 has been reported to have several common problems, including issues with the powertrain, fuel system, forward collision warning system, and in-car electronics. These issues can lead to significant inconvenience and expense for owners, and in some cases, may pose safety risks.
What are the flaws of the Genesis GV70?
Owner Reported Trouble Spots
- Fuel System/Emissions. ...
- Drive System. ...
- Transmission Minor. ...
- Electrical Accessories. ...
- Body Hardware. ...
- Transmission Major. ...
- Climate System. ...
- Paint And Trim.
What is the issue with the Genesis cars?
Hyundai is recalling more than 30,000 Genesis vehicles due to a potentially deadly crash hazard with certain models, the National Highway Traffic Safety Administration reports. Federal safety regulators published the recall Tuesday after learning the fuel pump may fail, which can result in a loss of drive power.
Is there a recall on the Genesis GV70?
Genesis is recalling over 31,000 additional GV70 and GV80 SUVs and G80 and G90 sedans from the 2022 and 2023 model years because they may stall while driving, which could cause a crash.
What is the powertrain issue on the GV70?
2024 Genesis GV70 Recalls
Hyundai Motor America (Hyundai) is recalling certain 2024 Genesis GV70 vehicles. Water may leak into the transmission control harness, which can cause a short circuit and unexpectedly shift the transmission from Park to Neutral.
Percentage distribution of complaints by Genesis Gv70 years
We have researched Genesis problems and analysed all the complaints filed against Genesis Gv70 cars and compiled the top 3 most problematic Genesis Gv70 model years:
Below you can see the percentage distribution of known problems by Genesis Gv70 model years.
Distribution of the number of complaints by Genesis Gv70 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Genesis Gv70 car problems categorized by type of issue
After analysing all complaints related to Genesis Gv70 , it was concluded that the most common issues with these cars are:
- Fuel/propulsion system problems
- Power train problems
- Engine problems
- Unknown or other problems
- Vehicle speed control problems
The graph below shows statistics for all Genesis Gv70 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Gv70 model years
A total of 7 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Gv70 model years
There were a total of 8 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Gv70 model years
There were a total of 3 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 104 complaints about various vehicle components related to the Genesis Gv70 . Below are the 25 most recent complaints reported for Genesis Gv70 vehicles.
Latest 25 complaints
Genesis Gv70 2022
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-05
- VIN: KMUMADTB2NU
- Components: POWER TRAIN,VEHICLE SPEED CONTROL,FUEL/PROPULSION SYSTEM
- Summary: Started car. Would not accelerate past 30-40 miles an hour even when I pressed the Gas Pedal to the floor. I pulled over and turned the car off. On restart it seems to be fine. The Genesis GV 70 forum is replete with owners having the same issue. This is a 2022 with less than 25,000 miles on the Odometer. There are not many of these cars on the road and probably many owners are unaware that this seems to be a recurring issue on many of these models. I implore the NHTSA to look into this matter quickly before fatal accidents , if they haven’t occurred already, happen.
Genesis Gv70 2023
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-04
- VIN: KMUMADTBXPU
- Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: I purchased this vehicle brand new in July 2023. By Jan 2024, it was already having major issues. The 2 major issues with this vehicle are 1) it had an engine misfire ( thus engine and fuel system issues) that cut the power to the vehicle and made it dangerous to drive and thus had to be in at the Genesis dealer service center 3 times (Jan, April and May 2024). The 2nd problem is electrical. On Oct 1st, 2024 the brake lights wouldn't turn off at all despite several troubleshooting attempts. That electrical problem drained the battery and after the car was jump started, after I started to drive, then the car cold died in the middle of the road. I had my 10 day old newborn in the car and I had to get out and stop cars that were driving towards me. Attached is the repair invoice for the engine misfire earlier this year and the car is currently at the repair facility for the electrical problem so no invoice has been generated yet.
Genesis Gv70 2022
- Date Of Incident: 2024-09-11
- Date Complaint: 2024-10-01
- Crash: 1
- VIN: KMUMCDTC5NU
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: I have been getting a number of safety warning lights since about 6 months after buying this car. It is new, under warranty and I am first owner. They were intermittent initially, but have become increasingly frequent and are now associated with a constant warning ping. I have taken the car to FitzGerald Genesis in Clearwater Florida 7 times for this problem. They can reproduce it (and have the codes) but they can not fix it (I took it to Crown Genesis of St. Pete twice for this problem) Genesis has not been interested in repurchasing this car under the lemon law - but offered me 2 car payments to sign a release of liability which I declined. They then called and asked if I could bring the car back for an 8th (really 10th) attempt to fix. They are aware that the safety features are not working (including Adaptive cruise control, lane sensing, forward collision detection, stability control among others) I am in Maine for the summer - but I arranged for a neighbor to drive the car to them. It was in an accident. I am offended that Genesis would ask anyone to drive that car in this unsafe condition. Fortunately, no one was hurt.
Genesis Gv70 2022
- Date Of Incident: 2024-08-30
- Date Complaint: 2024-09-24
- Number Of Injuries: 2
- Crash: 1
- VIN: KMUMADTB4NU
- Components: AIR BAGS
- Summary: I was in a collision where another vehicle crashed into me at the driver's side front corner of my car. The other driver was going at least 30 miles per hour; I was probably going 10-20 miles per hour. None of my airbags deployed despite the collision resulting in a total loss to my vehicle.
Genesis Gv70 2023
- Date Of Incident: 2024-09-20
- Date Complaint: 2024-09-20
- VIN: KMUMADTB8PU
- Components: VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: The adaptive cruise control started pacing off vehicles in the right lane instead straight ahead. Then the vehicle's forward collision emergency brake system started engaging with no vehicles infront causing the vehicle to panic stop on its own for no reason. This panic stop could cause an accident, personal injury or death.
Genesis Gv70 2022
- Date Of Incident: 2024-08-30
- Date Complaint: 2024-09-08
- VIN: KMUMCDTCXNU
- Components: POWER TRAIN,LANE DEPARTURE,FORWARD COLLISION AVOIDANCE
- Summary: Been A Loyal Enthusiastic Hyundai & Genesis Owner For 22 Years. 6 Santa Fe's 3 Genesis. FRIDAY, AUGUST 30, 2024. Went to garage to start... "LIMITED SLIP" WARNING AND MULTIPLE DRIVER ASSIST WARNINGS FLASHING ON DIGITAL DASHBOARD. WOULD NOT SHIFT INTO GEAR. TOWED TO DEALER SATURDAY MORNING. DEALER HAS NOT LOOKED AT GV70 TO DIAGNOSE IN 7 DAYS. 3 OTHER GENESIS HAD BEEN TOWED TO THE DEALER AS WELL AND WERE SITTING NEXT TO MINE. DEALER IS DOING WHAT THEY CAN BUT NOW HAVE MORE THAN 3X SERVICE FROM RECENTLY CLOSED GENESIS DEALERS IN A 60-70 MILE RADIUS. GENESIS DIFFERENTIAL ISSUES ARE REAL AND UNRESOLVED AND AFFECT A SIGNIFICANT NUMBER OF GV VEHICLES. GENESIS DEALER ISSUES OF TAKING ON SERVICE FROM CLOSED GENESIS DEALERS, NO APPOINTMENTS FOR MONTHS, NO LOANERS & UNABLE TO REPAIR AND/OR MULTIPLE REPAIRS FOR THE SAME ISSUE ARE REAL AND AFFECT A SIGNIFICANT NUMBER OF GV OWNERS. These issues are now insurmountable for the near term and, at 72 years old, the "near term" is very important to me. GENESIS AND NHTSA ARE NOW WELL AWARE OF THESE DIFFERENTIAL ISSUES WHICH CAN RENDER THE VEHICLE INOPERABLE WHILE DRIVING OR PARKED. A NATIONAL RECALL IS REQUIRED AS WELL AS A "PERMANENT" FIX. CURRENT DEALERSHIPS ARE HEAVILY IMPACTED WITH PICKING UP MANY ADDITIONAL SERVICE CALLS FROM CLOSED GENESIS DEALERS. THEY DO NOT HAVE THE CAPACITY OR THE ABILITY TO PERMANENTLY REPAIR THESE ISSUES IN A TIMELY MANNER. A NATIONAL RECALL SHOULD BE ORDERED BY NHTSA / FEDERAL GOVERNMENT AND REQUIRE A "TIMELY PERMANENT REPAIR" OR A FULL COMPENSATION IMMEDIATE BUYBACK.
Genesis Gv70 2023
- Date Of Incident: 2024-07-28
- Date Complaint: 2024-08-09
- VIN: 5NMMCET15PH
- Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: Complete power outage when parking the car, after pressing the power button. Car did not go through shutoff mode. Parking brake was not engaged, so car would roll if foot brake was released. Could not restart vehicle, and no electrical switches worked. Doors would not unlock, rear hatch wouldn't activate. Approximately 30 seconds later power came back on and dash showed red status for approximately 3 seconds. Then dash returned to normal status and car worked fine.
Genesis Gv70 2023
- Date Of Incident: 2024-08-04
- Date Complaint: 2024-08-05
- VIN: KMUMADTB8PU
- Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: I had just started the car and driven less than half a mile in a 35 MPH zone when the acceleration gave out. Vehicle would not go over 20 MPH, engine did not rev up when gas pedal depressed. I came to red light and stopped, turned off the car and turned it back on and issue seemed to clear. I google and have learned this model and year are being recalled for this issue and fuel pumps replaced, but my VIN does not show up as under the recall. I'm now afraid to drive my car.
Genesis Gv70 2022
- Date Of Incident: 2024-04-05
- Date Complaint: 2024-07-10
- VIN: KMUMADTB4NU
- Components: STRUCTURE
- Summary: In April 2024, I was driving down a side street at about 30 mph. Suddenly there was a slam against the side of the car. I pulled over a block later and found that the passenger side mirror housing had gone into the "closed/locked" position, evidently at speed, dislodging the side mirror. The mirror had then slammed into the car door frame, denting it, and cracking the mirror, causing some of it to shatter away. Thankfully, my car windows were closed or I would likely have had glass shards flying into my car cabin at high speed. There is no damage at all to the mirror housing. I have no explanation for the sudden, fast closing movement other than something that caused it to think it needed to close. I took the car to a Genesis dealer. Without any examination, they told me it "could not be" a flaw in the car; that there must have been an impact. I asked how that could happen with no damage to the mirror housing at a high enough speed to completely dislodge the glued-in and fastened-in mirror and dent the window frame on the car. They had no explanation. I then reported this to Genesis. Their response was I would have to take it to a dealer to be looked at. Neither dealer in the area would sell me a new mirror to self-install and were "squirrely" about when a repair could be made, citing "supply chain" problems getting a replacement mirror. Three weeks ago (late June), while driving on a highway at approximately 70 mph, the same passenger side mirror housing suddenly slammed into the closed position. There was no damage to the car because the mirror was already missing. But this makes me very concerned about replacing the mirror if this intermittent problem is going to recur. I have an appointment at a different dealership scheduled for the end of this month and (along with the open recall and standard service) am asking them to look at this problem again. Pictures provided are of damaged mirror, dented car window frame, and undamaged mirror housing.
Genesis Gv70 2023
- Date Of Incident: 2024-07-01
- Date Complaint: 2024-07-05
- Components: STRUCTURE
- Summary: The contact owns a 2023 Genesis GV70. The contact stated while the dealer was servicing the vehicle, the contact was informed that there was a hole in the turbo cooler and that the turbo cooler was leaking. The dealer informed the contact that the failure was caused by a rock that was able to pass through the front grill because the front grill holes were large. The contact was awaiting an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 14,500. The VIN was unavailable.
Genesis Gv70 2023
- Date Of Incident: 2024-06-17
- Date Complaint: 2024-06-20
- VIN: KMUMADTB7PU
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: I was sitting at a stop light waiting to make a right turn. When I pressed down on the accelerator the car just inched forward. I let off the gas and pushed the accelerator again and again before the car would accelerate. This has happened several times, once almost causing me to wreck. This has happened since the first month I purchased the vehicle. I have had it for a year
Genesis Gv70 2024
- Date Of Incident: 2024-02-09
- Date Complaint: 2024-06-15
- VIN: 5NMMCDTCXRH
- Components: UNKNOWN OR OTHER
- Summary: Car as purchased new has a loud downing sound that makes it difficult to hear traffic around you. When it happens, it scares the crap out of you. This could lead to an accident. Would like to add video to show how un-safe it it.
Genesis Gv70 2022
- Date Of Incident: 2024-03-31
- Date Complaint: 2024-05-21
- VIN: 7HN3FEU28NP
- Components: TIRES
- Summary: The contact owns a 2022 Genesis Supreme Vortex Toy Hauler equipped with Sailun Tires, Tire Line: S637, Tire Size: 235/85/R16, and DOT Number: XXXX that was hitched to a 2006 GMC Sierra. The contact stated while driving at approximately 50 MPH, the front driver's side tire tread had separated off the tire and would not retain air. The failure occurred during a long-distance camping trip and fortunately, the RV had a spare tire. The contact replaced the front driver-side tire with the spare tire. The contact related the failure to NHTSA Campaign Number: 21T018000 (Tires) however, the tire line was not included. The manufacturer was notified of the failure but offered no assistance. The tire failure mileage was 2,000 and the vehicle failure mileage was 180,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Genesis Gv70 2024
- Date Of Incident: 2023-09-28
- Date Complaint: 2024-05-16
- VIN: 5NMMADTB3RH
- Components: UNKNOWN OR OTHER
- Summary: 2024 GV70 makes loud noise (whirling, whoosing type) at highways speeds 65-70 mph. Noise was present immediately after purchase, intermittently, and became more constant but only at highway speeds. At first it sounded like it may be coming from under car, but localized to top of car sunroof area after some months. Dealer uncooperative about repairs. Inspected three times with no current resolution, although the tech agreed on test drive he did hear the noise complaint at highway speeds.
Genesis Gv70 2023
- Date Of Incident: 2024-04-28
- Date Complaint: 2024-04-28
- VIN: KMUMCDTC1PU
- Components: ENGINE
- Summary: Was driving on the highway at 70 mph. Oil light came on, noticed it without any loss of power. Within the next mile the cars rpms started to increase very quickly with little pressure being applied to accelerator and power loss started to begin. As I tried to get over and get to the next exit the car completely shut off in the middle of the road with little to no warning or time to react. Very dangerous. Thankfully was still able to steer and brake. I called help and had the state trooper blocking me on the road until the tow truck arrived. Massive puddle of oil & fluid on the ground under car.
Latest 5 recalls Genesis Gv70
The National Highway Traffic Safety Administration (NHTSA) has issued 7 recalls for different components of the Genesis Gv70.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Genesis Gv70 2022
- Report Received Date: 2024-04-19
- Manufacturer: Hyundai Motor America
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2023 Genesis GV70, GV80, G80, and G90 vehicles. The fuel pump may fail, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will inspect and replace the fuel pump assembly, free of charge. Owner notification letters were mailed June 7, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 022G. This recall is an expansion of recall number 23V-630.
- Model: Genesis Gv70 2023
- Report Received Date: 2024-04-19
- Manufacturer: Hyundai Motor America
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2023 Genesis GV70, GV80, G80, and G90 vehicles. The fuel pump may fail, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will inspect and replace the fuel pump assembly, free of charge. Owner notification letters were mailed June 7, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 022G. This recall is an expansion of recall number 23V-630.
- Model: Genesis Gv70 2024
- Report Received Date: 2024-03-15
- Manufacturer: Hyundai Motor America
- Components: ELECTRICAL SYSTEM:WIRING
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2024 Genesis GV70 vehicles. Water may leak into the transmission control harness, which can cause a short circuit and unexpectedly shift the transmission from Park to Neutral.
- Consequence: An unexpected shift from Park to Neutral can cause a vehicle roll away and increase the risk of a crash or injury.
- Remedy: Owners are advised to turn off the ignition and use the emergency parking brake after parking their vehicles. Dealers will inspect the transmission control harness and repair the connector, or replace the harness and internal wiring, as necessary, free of charge. Owner notification letters were mailed May 9, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 020G.
- Model: Genesis Gv70 2022
- Report Received Date: 2023-09-11
- Manufacturer: Hyundai Motor America
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2021-2022 Genesis G80, GV80, and 2022 Genesis GV70 vehicles. The fuel pump may fail, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 8, 2023. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 016G.
- Model: Genesis Gv70 2022
- Report Received Date: 2023-02-16
- Manufacturer: Hyundai Motor America
- Components: SEAT BELTS:FRONT
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2020-2023 Genesis GV80, 2021-2023 Genesis G80, 2022-2023 Genesis GV70, and 2023 Genesis GV60 vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
- Consequence: An exploding seat belt pretensioner can project metal fragments into the vehicle, strike vehicle occupants, and result in injury.
- Remedy: Dealers will secure the seat belt pretensioners with a cap, free of charge. Owner notification letters were mailed April 14, 2023. For GV60 owners, Interim notification letters, notifying owners of the safety risk, were mailed April 14, 2023. A second notice will be sent once the final remedy is available. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 012G. This recall supersedes and expands recall number 21V-796. Vehicles previously repaired under recall 21V-796 will need to have the new remedy completed.
Latest negative Genesis Gv70 car reviews
Latest positive Genesis Gv70 car reviews
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Vehicle year: 2024
Awesome lines with amazing comfort and luxury. UPDATE: Traded in my wife's Infiniti for a GV70 Advance. Excellent ride with a lot of advanced technology. It also looks great a gets a lot of attention. Luxurious interior with more than enough space for 4.
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Vehicle year: 2023
I purchased the 2.5T Advanced model as it had most of the features I was looking for, although it also had some that I won't use. Unfortunately, I was disappointed that I couldn't get HUD or heated rear seats without upgrading to the Sport Prestige package, which would have cost an additional $9000. I wasn't a fan of the Sport's appearance, nor did I want a gas-guzzling 3.5T. However, the 2.5T has plenty of power. I don't see the need for Remote Smart Parking as it is quite slow, and I can park manually in a fraction of the time. Fingerprint authentication is not very useful as it doesn't always work. The brushed aluminum buttons on the steering wheel are difficult to read during the daytime. It's a shame that the vehicle doesn't remember personal settings such as ISG or LKA each time it's shut down, and they have to be activated or turned off each time. Additionally, I often grab the wrong knob since the shifter and infotainment dials are the same size and next to each other. That is a significant design flaw. I am a proud owner of the G90 and absolutely love it. It's unfortunate that the GV70 didn't retain some of the G90's features across all their models.
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Vehicle year: 2023
You've found an amazing car at an unbeatable price! The technology is truly outstanding and you're getting a huge bang for your buck. It's hard to find anything not to like about this car.
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Vehicle year: 2024
I'm so glad to hear that you're enjoying your 2023 GV70 3.5T! It sounds like it's really impressing you, especially compared to other luxury vehicles you've owned in the past. The number of features you get for the price is truly amazing, and it's great to hear that you had a comfortable 1,300-mile drive home after picking it up. Thank you for sharing your positive experience with us!
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Vehicle year: 2023
The car boasts innovative exterior styling and a wide range of options available in convenient stepped packages. It offers a sporty and comfortable driving experience, complete with all the bells and whistles. With its impressive features, this car has the potential to become a category leader.
Are you having problems with your Genesis Gv70?
Kareem Bruen 2025-10-08
Vehicle year: 2024
I regret to say that I have had a negative experience with my car, which has cost me $60,000. The computer/navigating/driver assist systems have not met my expectations, and I have encountered issues with the functionality of my car. Unfortunately, the customer service/service department has not been able to provide me with a satisfactory solution. Despite leaving voicemail messages, I have not received a response from either the corporate office or the local service department. I am disappointed with the level of service provided and am considering pursuing a Lemon law process. I would advise against purchasing this brand.
Hal Jones 2025-10-07
Vehicle year: 2023
I regret to report that I have made a significant error, which has resulted in a financial loss of $60,000. While the car itself is not the issue, I have encountered difficulties with the computer, navigation, and driver assist systems. Unfortunately, the customer service and service department have not met my expectations in terms of their treatment of customers. Despite having experienced problems with the computer functionality of my car for almost a month, the earliest appointment available for repairs is in mid-August, with the next available loaner not until mid-October. I was informed that I would receive Do-It-Yourself instructions via email, but have yet to receive them. Regrettably, I have not received any response to the voicemail messages I have left with both the corporate office and local service department. I am disappointed that such a high-profile brand would have such poor customer service and spend so much time fixing their cars. I may have to pursue legal action under the Lemon Law. I strongly advise against purchasing this brand.
Nils Brekke 2025-09-25
Vehicle year: 2024
After driving the car for 9,000 miles, the AWD drive light comes on, indicating a problem with the vehicle's acculator. The dealership has diagnosed the issue and confidently recommended replacing the faulty part. The car has been in the shop ever since, receiving the necessary repairs to ensure its optimal performance.
Favian Toy 2025-09-19
Vehicle year: 2022
I recently experienced a mechanical breakdown with my car, which had only 2,500 miles on it. Unfortunately, the engine would not shut off, and I had to call for roadside assistance. The car was at the dealership for over a week to be repaired, which made me question its reliability. Although Genesis marketing highlights concierge service with service valet (loaner) as a value-added benefit in purchasing a vehicle, I was disappointed to find out that they did not provide a loaner car, even though it is covered under warranty. The dealership (Rick Case) repair experience was not up to my expectations, as they did not communicate with me concerning the repair status of my car and provided no assistance in trying to coordinate a loaner vehicle from Genesis. Additionally, I realized after purchase that the trim level on my car did not include driver memory seat, which was a feature I was interested in. Despite this, I still believe that the car is a good purchase, but I hope that Genesis and Rick Case can improve their customer care in the future.
Gardner Flatley 2025-08-20
Vehicle year: 2024
I purchased a GV70 in July and was thoroughly impressed with its performance. However, after a few months, my wife noticed some dummy lights on the dashboard. I immediately contacted the dealership and they promptly evaluated the car. Although it took a month, they eventually replaced the torque converter and the car was running smoothly again. Unfortunately, after another month, the car broke down on the freeway and had to be towed back to the dealership. Despite my wife's description of the issue, the dealership was unable to replicate the problem. As a result, I have lost faith in the brand and am currently working with Genesis and the State of Ohio to seek a refund or replacement. While I acknowledge that it may be a rare occurrence, I have read that this is a common problem with this model. It is concerning that the tow truck driver seemed to have more knowledge about the issue than the dealership, especially considering that this model has been out for about a year.