2000 Mercury Mountaineer problems
The Mercury Mountaineer is a mid-size luxury sport utility vehicle (SUV) that was sold by Mercury from 1996 until 2010. Sharing many of its features with the Ford Explorer, the vehicles were virtually identical in terms of hardware. Externally, they were styled somewhat differently, and the Mountaineer was positioned with a more upscale interior, with the Mountaineer's MSRP coming in at $1,000–$6,000 more than the Explorer. It was last redesigned for the 2006 model year with a new frame, looking very similar to its previous model.
Some controversy resulted after the media highlighted a number of rollovers involving Explorers and Mountaineers fitted with Firestone tires. The Mountaineer has been praised for its excellent handling and stability. The Mountaineer was never sold in Canada. As part of the discontinuation of the Mercury brand, production of the Mountaineer ended in late 2010.
Background
In 1990, General Motors introduced the Oldsmobile Bravada sport-utility vehicle, derived from the four-door Chevrolet S-10 Blazer. Though far lower in price, the Bravada was marketed as a competitor to the Range Rover (and the later Land Rover Discovery) and Toyota Land Cruiser. While sharing its body with the Blazer, Oldsmobile differentiated the Bravada with the use of model-specific trim and a dedicated all-wheel drive powertrain (in place of part-time four-wheel drive). For 1993, Jeep briefly revived the long-running Grand Wagoneer nameplate as part of the Jeep Grand Cherokee model line, using woodgrain exterior trim and a leather interior; limited sales led to its cancellation after a single model year.
As a response to the Bravada and the Grand Wagoneer, Ford introduced the 1993 Ford Explorer Limited in 1992. In contrast to the outdoors-themed Explorer Eddie Bauer, the Limited was geared towards on-road driving; it was fitted with all-wheel drive in place of traditional four-wheel drive. The Limited was also distinguished by monochromatic body trim, body-color bumpers, and chrome wheels.
As part of the redesign of the Explorer for 1995, the Limited remained part of the Explorer lineup, with the segment gaining additional competitors through the use of badge engineering. For 1996, the Acura SLX (Isuzu Trooper), Infiniti QX4 (Nissan Pathfinder), and the larger Lexus LX450 (Toyota Land Cruiser) were introduced together.
As these brands, along with Oldsmobile, competed more directly with luxury brands than the Ford model line, Ford Motor Company sought to develop SUVs for its Lincoln-Mercury division. To minimize model overlap, Mercury was chosen to sell a version of the mid-size Ford Explorer, while Lincoln would sell a version of the then-upcoming full-size Ford Expedition.
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Common 2000 Mercury Mountaineer problems
Based on the complaints from owners of the 2000 Mercury Mountaineer, several common problems have been identified:
- Faulty Dashboard Display: Some owners have experienced problems with the dashboard display in the 2000 Mountaineer, impacting the visibility of crucial information while driving.
- Knocking Noise from Engine: Complaints have been made about a knocking noise coming from the engine of the 1999 Mountaineer, indicating potential internal engine issues that may require attention.
- Clicking Noise While Starting: Owners of the 1997 Mountaineer have reported a clicking noise during the starting process, which could be indicative of electrical or starter motor problems.
- Exploding Glass: In the 2000 Mountaineer, there have been complaints about glass exploding, posing a safety hazard and requiring immediate attention to prevent further damage or injury.
These issues highlight a range of potential problems that owners of the 2000 Mercury Mountaineer may encounter. It is essential for owners to address these concerns promptly to ensure the safety, reliability, and longevity of their vehicles.
2000 Mercury Mountaineer car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercury Mountaineer problems, we found that the most common problems with these 2023 model year vehicles are:
- Vehicle speed control problems
- Tires problems
- Electrical system problems
- Power train problems
- Air bags problems
The graph below shows statistics for all 2000 Mercury Mountaineer vehicle components and the number of complaints received.
Latest 25 complaints 2000 Mercury Mountaineer
The NHTSA has received 129 complaints about various vehicle components related to the 2000 Mercury Mountaineer. Below are the 25 most recent complaints reported for 2000 Mercury Mountaineer vehicles.
2023-11-13
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-11-11
- VIN: 4M2DU66P1YU
- Components: UNKNOWN OR OTHER
- Summary: I unlocked my vehicle, put the key in the ignition and it made a noise, then immediately after that failure to start, everything stopped working. No lights, will not lock doors, no clicking sound as if it were a dead battery.
2019-12-09
POWER TRAIN PROBLEM
- Date Of Incident: 2010-02-02
- VIN: 4M2ZU66E7YU
- Components: POWER TRAIN
- Summary: THE O/D LIGHT KEEPS FLASHING AND IT DOESN'T SHIFT INTO GEAR WHEN PULLING OUT IN FRONT OF ONCOMING TRAFFIC ITS VARY DANGEROUS FOR MYSELF AND OTHER DRIVERS PLEASE ADDRESS THIS ON GOING PROBLEM WITH THIS TRANSMISSION
2018-10-19
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2018-10-16
- VIN: 4M2ZU66P9YU
- Components: EXTERIOR LIGHTING
- Summary: TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE DRIVING, THE HEADLIGHTS GRADUALLY BECAME DIM AND SHUT OFF. AFTER THE CONTACT MADE SEVERAL ATTEMPTS, THE HEADLIGHTS TURNED BACK ON AND REMAINED ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 82,000.
2016-03-16
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2015-09-15
- Components: VEHICLE SPEED CONTROL
- Summary: I WAS ON MY WAY HOME FROM WORK(APPROX 12 MILES) AND DECIDED I'D TRY OUT THE CRUISE CONTROL IN MY NEWLY ACQUIRED 2000 MOUNTAINEER 302 AWD. THE FIRST PART OF THE COMMUTE IS WHAT I WOULD CONSIDER HARMLESS AND A VERY SAFE STRETCH TO TEST OUT THIS FEATURE SO I PRESS THE CRUISE BUTTON TO SET MY SPEED AT THE POSTED SPEED LIMIT OF 55MPH. ALL WAS WELL UNTIL I APPROACHED A SHARP HAIR PIN CURVE ABOUT 4 MILES INTO THE TRIP. I GENTLY STARTED TO APPLY THE BRAKE TO CANCEL THE CRUISE BUT THE VEHICLE DIDN'T RESPOND TO MY ATTEMPT. IN A STATE OF PANIC, I FIRMLY APPLY THE BRAKE TO REDUCE SPEED AND WAS ONLY ABLE TO DROP APPROXIMATELY 6-7 MPH. STILL WELL ABOVE THE ADVISED LIMIT FOR THAT PARTICULAR CURVE. AFTER MAKING IT THOUGH THE CURVE, THE MOUNTAINEER TRANSMISSION DOWN SHIFTED AND I WAS OFF TO THE RACES. I PANICKED AND IN DOING SO, FAILED TO PROCESS AND THINK CLEARLY. MY INSTINCT WAS TO KEEP POUNDING ON THE BRAKES IN HOPE THAT THE CRUISE CABLE WITH BREAK OR POP FREE. AT 70MPH MY BRAKES WERE USELESS. IT ACCELERATED JUST PAST 80MPH AND FINALLY RIGHT BEFORE MY TURN OFF ONTO THE ROAD THAT I LIVE, MY HEAD CLEARED AND I TURNED THE IGNITION KEY TO THE OFF POSITION AND WAS ABLE TO COAST INTO MY NEIGHBORHOOD. AS I EXITED THE VEHICLE, EVERY OUNCE OF COOLANT WAS BEING SHOT OUT OF THE RADIATOR AND ALL FOUR BRAKE ROTORS WERE GLOWING CHERRY RED. I WAS SCARED THE THING WAS GOING TO CATCH FIRE. LIKE INCIDENT REPORT PRIOR TO MINE, MY CRUISE CABLE RETAINER HAD MALFUNCTIONED AND WAS NO LONGER ANCHORED TO ITS USUAL POSITION. FORD HAS A MAJOR FLAW IN THE WAY THIS SYSTEM WAS DESIGNED AND NEEDS TO TAKE ACTION SO SOMEONE DOESN'T GET KILLED. HANDS DOWN, THE ABSOLUTE SCARIEST SITUATION I'VE EVER EXPERIENCED.
2016-03-11
ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2016-03-10
- VIN: DW01206GBY
- Components: ELECTRICAL SYSTEM,STRUCTURE,UNKNOWN OR OTHER
- Summary: REAR DOOR LATCH IS INOPERATIVE. ALSO RIGHT FRONT PASSENGER DOOR LOCK IS INOPERATIVE.
2015-07-29
ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2015-07-27
- Fire: 1
- VIN: 4M2DU66E9YU
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE PARKED, THE VEHICLE ERUPTED INTO FLAMES WITHOUT WARNING. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE REMAINED AT THE CONTACT'S RESIDENCE WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE VEHICLE PARKED IN FRONT OF THE CONTACT'S VEHICLE WAS ALSO DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V017000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.
2014-11-25
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE PROBLEM
- Date Of Incident: 2014-09-09
- Fire: 1
- VIN: 4M2DU66P1YU
- Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),ENGINE
- Summary: I WAS DRIVING DON THE ROAD TO AN INTERSECTION GOING 45 MPH AND NOTICED BLACK SMOKE COMING FROM UNDER THE HOOD. I PROCEEDED TO PULL OVER AND GOT MY FAMILY OUT THE CAR BEFORE THE ELECTRICAL WAS COMPLETELY FRIED. I TRIED TO PUT THE FIRE OUT WITH TWO EXTINGUISHERS AND HELP FROM FELLOW BYSTANDERS. THE BLAZE UNDER THE HOOD HAD TO BE PUT OUT BY THE FIRE DEPARTMENT. I RECEIVED A POLICE AND FIRE REPORT. THE AREA THAT THE FIRE HAD ORIGINATED FROM WAS THE FUSE BOX. I KNOW THIS WAS A FACTORY PROBLEM BECAUSE I DIDN'T DO ANY WORK IN THOSE AREAS. I WOULD LIKE COMPENSATION FOR MY VEHICLE BECAUSE I'M NOW OUT 6500 DOLLARS AND I SEARCHED ONLINE AND READ ABOUT OVER A 100 EXPLORER AND MOUNTAINEER FIRES UNDER THE HOOD. I NEVER RECEIVED ANY RECALLS FOR MY VEHICLE AND I OWNED IT OVER 10 YEARS. *TR
2014-11-25
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE PROBLEM
- Date Of Incident: 2014-09-09
- Fire: 1
- VIN: 4M2DU66P1YU
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
- Summary: I WAS DRIVING TO AN INTERSECTION WITH MY FAMILY WHILE GOING 45 MPH. I NOTICED BLACK COMING THROUGH THE VENTS. I PULLED OFF TO A GAS STATION PARKING LOT. I PROCEEDED TO USE FIRE EXTINGUISHERS UNDER THE HOOD, THE FIRE DEPARTMENT HAD TO COME PUT IT OUT. THEY DID A LOOK THROUGH AND DETERMINED THE FIRE STARTED AT THE FUSE BOX. I WENT HOME AND RESEARCHED THAT THIS IS A RECURRING PROBLEM WITH THIS TYPE OF VEHICLE. I'M NOW OUT THE 6500 I USED TO PURCHASE IT. I CANT FIX IT OR TRADE IT IN NOW. *TR
2014-11-14
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES PROBLEM
- Date Of Incident: 2014-09-01
- VIN: 4M2ZU86P0YU
- Components: ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
- Summary: TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DOOR LOCKS BECAME INOPERABLE AT TIMES AND TOOK NUMEROUS ATTEMPTS BEFORE THE LATCH WOULD OPEN. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
2014-10-17
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2014-10-16
- Fire: 1
- VIN: 4M2ZU86P0YU
- Components: ENGINE AND ENGINE COOLING
- Summary: TL* THE CONTACT OWNED A 2000 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 65 MPH, FUEL FUMES EMITTED INTO THE VEHICLE AND THE ENGINE BEGAN TO SMOKE BEFORE IT CAUGHT FIRE. THE CHECK ENGINE INDICATOR ILLUMINATED. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 240,000.
2014-06-13
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2014-06-11
- Number Of Injuries: 1
- Fire: 1
- VIN: 4M2ZU86P1YU
- Components: ELECTRICAL SYSTEM
- Summary: I AM DISABLE ON JUNE 11, 2014 I WAS TRAVELING ABOUT 35 MPH AND SUDDENLY FLAMES GUSHED FROM THE DASH I STOPPED THE IGNITION WOULD NOT TURN OFF FIRE WIPPED MY RIGHT SIDE AND I BROKE MY ANKLE TRYING TO GET OUT OF THE CAR. *JS
2013-12-02
STRUCTURE PROBLEM
- Date Of Incident: 2000-06-21
- VIN: 4M2ZU86P0YU
- Components: STRUCTURE
- Summary: WATER LEAKAGE IN INTERIOR OF VEHICLE IS A HEALTH HAZARD DUE TO MOLD ISSUES, ESPECIALLY FOR CHILDREN. SICKNESS FROM MOLD CAN BE A LIFELONG AFFLICTION. IT IS A HEALTH SAFETY ISSUE. WATER LEAKING INTO THE INTERIOR OF A CAR, WHETHER BY DEFECTIVE ASSEMBLY OR DEFECTIVE DESIGN, SHOULD NOT HAPPEN. IT SEEMS TO BE A COMMON PROBLEM WITH FORD (AND PROBABLY OTHER MAKE) VEHICLES THAT HAVE MOONROOFS OR SUNROOFS. THERE IS NO QUESTION THAT SOMETHING SHOULD BE DONE TO STOP THIS. FORD'S IMPLICIT DENIAL OF BLAME IS A MORAL FAILURE. THE FOLLOWING WAS SENT TO FORD... WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:MY 2000 MERCURY MOUNTAINEER HAS BEEN LEAKING IN THE INTERIOR FROM A KINKED MOONROOF DRAIN HOSE. I TOOK IT TO A BODYSHOP TO BE REPAIRED. THE DRAIN HOSE WAS PERMANENTLY KINKED FROM SLOPPY ASSEMBLY. THE DRAIN HOSE HAD TO BE REPLACED. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:MY DEALER SAW THE DRAIN HOSE AND AGREED IT WAS A FACTORY ASSEMBLY DEFECT. THEY GAVE ME THE 1-800-392-3673 AND TOLD ME TO CONTACT THAT NUMBER FOR REIMBURSEMENT OF THE COST TO REPAIR. I WAS TOLD THERE WAS NO PROTOCOL OR RECALL TO ADDRESS THE DRAIN HOSE ISSUE. RESEARCHING ON THE INTERNET, IT SEEMS TO BE A NOT UNCOMMON PROBLEM WITH EXPLORERS AND MOUNTAINEERS. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:FORD SHOULD AT LEAST REIMBURSE ME FOR THE COST OF REPLACING THE DRAIN HOSE. $272.85. THERE WERE OTHER ISSUES SUCH AS MOLD WHICH I WAS ABLE TO FIX MYSELF. I STILL HAVE THE DEFECTIVE DRAIN HOSE. I AM CERTAIN THE DEALER WOULD PROVIDE AN AFFADAVIT THAT THIS WAS AN ASSEMBLY DEFECT. I CAN ALSO SEND A PHOTO. ARE YOU THE OWNER OF THE VEHICLE :YES VIN : [XXX] MILEAGE : 150000 WHERE IS YOUR VEHICLE NOW : INPOSSESSION HAVE YOU CONTACTED THE DEALER :YES DEALER NAME : WESTLIE FORD INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2013-05-02
VEHICLE SPEED CONTROL,ENGINE PROBLEM
- Date Of Incident: 2013-04-30
- Fire: 1
- VIN: 4M2DU66P5YU
- Components: VEHICLE SPEED CONTROL,ENGINE
- Summary: TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SMOKE EMITTED FROM UNDER THE HOOD AREA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED BLACK SMOKE AND FLAMES IN THE ENGINE AREA. THE FIRE DEPARTMENT WAS CONTACTED TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY FOR FURTHER INVESTIGATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 165,000. UPDATED 06/26/13*LJ THE CONSUMER BELIEVED THE SPEED CONTROL DEACTIVATION SWITCH WAS THE CAUSE OF THE FIRE. UPDATED 06/27/13 *BF UPDATED UPDATED 07/02/2013 *JS
2012-08-28
WHEELS,SERVICE BRAKES PROBLEM
- Date Of Incident: 2012-08-03
- Components: WHEELS,SERVICE BRAKES
- Summary: I HAVE A 2000 MERCURY MOUNTAINEER THAT I HAVE HAD FOR 2YRS. NOW. I KEEP UP THE MAINTENANCE ON THIS CAR. I KEEP THE OIL CHANGED TIRES ROTATED, BRAKES FIXED, PASS THE EMISSION TEST EVERY YEAR SINCE PURCHASING IT. I'VE HAD THIS SQUEALING HIGH PITCH GRINDING NOISE COMIN FROM THE REAR TIRES.IT IS VERY LOUD. I HAVE NEW BRAKES ALL THE WAY AROUND,SHOES,ROTORS,PADS,IN IT STILL MAKES THIS VERY LOUD NOISE.IT HAS GOTTEN LOUDER SINCE I HAVE ALL NEW BRAKES. I DON'T KNOW WHAT THIS NOISE IS, BUT I KNOW ITS EMBARRASSING TO DRIVE,CAUSE THE NOISE IS SO LOUD. *TR
2012-05-25
EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,SERVICE BRAKES PROBLEM
- Date Of Incident: 2012-05-25
- Fire: 1
- VIN: 4M2ZU86P7YU
- Components: EXTERIOR LIGHTING,VEHICLE SPEED CONTROL,SERVICE BRAKES
- Summary: BRAKE LIGHTS WERE NOT LIGHTING. FUSE WAS BLOWN, REPLACED FUSE, STEPPED ON BRAKE PEDAL, THEN POOF OF SMOKE AT FUSE INSIDE, AND UNDER HOOD SMOKE CONTINUED FOR 2 MINUTES. FOUND CONNECTOR FOR SWITCH ON MASTER CYLINDER WAS MELTED AND SWITCH IS STILL BAD. DISCONNECTED CONNECTOR FROM SHORTED SWITCH CAUSING FUSE TO BLOW. THEN REPLACED FUSE AND NOW BRAKE LIGHTS WORK. CRUISE CONTROL WAS INTERMITTENT FOR THE PAST 2 MONTHS PRIOR TO THIS EVENT. CONNECTOR IS TIED TO KEEP IT SECURE UNTIL REPAIR IS MADE. *TR
2012-03-26
SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2012-03-24
- Crash: 1
- VIN: 4M2ZU86P6YU
- Components: SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
- Summary: WHILE I WAS PARKING THE CAR IN THE GARAGE, I CAME TO A STOP ABOUT 12 INCHES FROM A FILE CABINET AGAINST THE BACK WALL. THEN I PUT THE CAR IN REVERSE TO MOVE BACK A FEW INCHES FOR BETTER CLEARANCE. ALL OF A SUDDEN THE CAR UNEXPECTEDLY ACCELERATED FORWARD AND CRASHED INTO THE FILE CABINET AND TOTALED IT PLUS DAMAGED THE FRONT BUMPER, GRILL AND HOOD. NOTE THAT APPLYING THE BRAKE DID NOT STOP IT. VERY THANKFUL THAT NO ONE WAS IN THE FRONT OF THE CAR WHEN THIS HAPPEN. *TR
2011-12-27
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2011-12-26
- Fire: 1
- VIN: 4M2ZU86P0YU
- Components: ELECTRICAL SYSTEM
- Summary: TL* THE CONTACT OWNED A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF FOR APPROXIMATELY FORTY-FIVE MINUTES WHEN THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT APPEARED ON THE SCENE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT ALSO INFORMED THE CONTACT THAT THE FIRE ORIGINATED ON THE DRIVER'S SIDE NEED THE INSTRUMENT PANEL. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
2011-10-18
SEATS PROBLEM
- Date Of Incident: 2011-10-15
- VIN: 4M2ZU76E0YU
- Components: SEATS
- Summary: TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE DRIVER SIDE SEAT FRACTURED AND COLLAPSED BACKWARD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD PREVIOUS RECALL REPAIRS DONE FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 144,000.
2011-10-11
ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES PROBLEM
- Date Of Incident: 2010-05-01
- Components: ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
- Summary: THE AUTOMATIC LOCKS DO NOT WORK ON ALL THE DOORS. I'VE HAD THESE LOCKS WORKED ON, BUT THEY CONTINUE TO NOT WORK. THIS IS A SAFETY ISSUE, AS THE DOORS WILL NOT OPEN AT ALL. THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN WHEN YOU TRY THE AUTO-LOCKS, AND THE LOCK CANNOT BE MANUALLY PULLED UP, THUS LEAVING THE REAR-SEATED OCCUPANT TRAPPED IN THE CAR. THIS OFTEN TIMES WITH THE FRONT PASSENGER AS WELL. IT ALSO HAPPENS WITH THE REAR HATCH. *KB
2011-08-12
ELECTRICAL SYSTEM,EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2011-05-28
- VIN: 4M2ZU86P5YU
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
- Summary: TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 35 MPH ATTEMPTING TO MAKE A LEFT TURN, THE CONTACT NOTICED SMOKE EMITTING FROM THE HAZARD WARNING SWITCH HOUSING. THE FAILURE OCCURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. ..UPDATED 09/29/11 *BF THE TURN SIGNAL SWITCH WAS REPLACED. UPDATED 10/07/11
2011-07-02
POWER TRAIN PROBLEM
- Date Of Incident: 2011-06-17
- VIN: 4M2ZU86P7YU
- Components: POWER TRAIN
- Summary: I HAVE A 2000 MERCURY MOUNTAINEER THAT STARTED HAVING TRANSMISSION PROBLEMS AT 70K MILES. IT HAS AN AOD TRANSMISSION AND IT WOULDN'T SHIFT INTO GEAR WHEN I WOULD HIT THE GAS TO DRIVE. I TOOK IT INTO THE DEALER I BOUGHT THE SUV FROM AND THEY TOLD ME THAT I WAS LOW ON TRANSMISSION FLUID AND THAT WAS THE PROBLEM SO I HAD THEM FILL THE FLUID. ALMOST IMMEDIATELY IT STARTED GOING THROUGH FLUID AND AT AROUND 85K MILES IT SLOWLY STARTED HAVING THE SHIFTING PROBLEMS AGAIN. NOW IT HARDLY SHIFT AT ALL. I DID SOME RESEARCH AND IT SOUNDS LIKE THERE IS A MAJOR DEFECT IN THE 2000'S TRANSMISSIONS FOR BOTH THE MERCURY MOUNTAINEER AND FORD EXPLORERS. I TRULY BELIEVE THAT FORD SHOULD BE ISSUING A RECALL AND FIX THE PROBLEM. THERE HAVE MANY TIMES WHERE I WAS MERGING INTO ONCOMING TRAFFIC ONLY TO HAVE MY TRANSMISSION FAIL TO ENGAGE AND I'VE ALMOST BEEN BROADSIDED BY THE ONCOMING CAR. HERE IS A WEBSITE THAT TALKS ABOUT THE TRANSMISSION FAILURES: HTTP://WWW.CARCOMPLAINTS.COM/MERCURY/MOUNTAINEER/2002/TRANSMISSION/TRANSMISSION_FAILURE.SHTML PLEASE CHECK IT OUT AND HELP US GET THE PROBLEM FIXED. *TR
2010-11-01
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2010-10-27
- Fire: 1
- VIN: 4M2ZU66P5YU
- Components: VEHICLE SPEED CONTROL
- Summary: TL*THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED AND BECAME ENGULFED INTO MASSIVE FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF FAILURE WAS RELATED TO THE CRUISE CONTROL. A POLICE REPORT WAS FILED WITH NO PERSONAL INJURY. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A TOWING FACILITY. THE FAILURE MILEAGE WAS UNKNOWN.
2010-09-07
POWER TRAIN PROBLEM
- Date Of Incident: 2010-09-03
- Components: POWER TRAIN
- Summary: CAR WAS IN PARK - AFTER RELEASING THE EMERGENCY BRAKE - I TRIED TO PUT THE CAR IN DRIVE AND THE GEAR SHAFT BROKE OFF - COULD NOT PUT THE CAR IN GEAR - VEHICLE WAS PARKED ON A HILL AT THE TIME. *TR
2010-01-23
POWER TRAIN PROBLEM
- Date Of Incident: 2009-01-07
- VIN: 4M2ZU76E9YU
- Components: POWER TRAIN
- Summary: 2000 MERCURY MOUNTAINEER TRANSMISSION FAILURE VEHICLE HAS ONLY 64,000 MILES, TRANSMISSION HAS BEEN POWER FLUSHED BY OUR LOCAL FORD DEALERSHIP WITH NO CORRECTION, WE WERE TOLD THE PROBLEM WAS SHIFT FLARE, WITH THE O/D LIGHT FLASHING IS COMMON WITH ALL 5R55E TRANSMISSIONS WITH 4.0L V6 ENGINES. WE WERE TOLD IT WOULD BE BEST TO REPLACE THE TRANSMISSION WITH A FACTORY REMANUFACTURED UNIT, RATHER THAN TRY TO REPAIR THE OLD TRANSMISSION AT A COST OF $2500.00 TO $3000.00 DOLLARS. WE ARE NOW TO A POINT WHERE WE CANNOT DRIVE THE VEHICLE ANY GREAT DISTANCE OTHER THAN RIGHT AROUND TOWN. ASSISTANCE FROM FORD WOULD BE GREATLY APPRECIATED THIS VEHICLE IS THE FOURTH FORD PRODUCT WE HAVE OWNED, WE NOW HAVE DOUBTS ABOUT OUR 2005 F150 4X4 SUPERCREW WE USE TO PULL OUR 26' TRAVEL TRAILER APPROX 4860LBS. OUR VEHICLE IS IN WONDERFUL CONDITION AND WE DO NOT WANT TO GET RID OF IT, THE MANUFACTURE NEEDS TO STEP UP AND HELP ALL THE LOYAL FORD OWNERS THAT HAVE BELIEVED IN THERE PRODUCTS FOR MANY YEARS. *TR
2010-01-13
POWER TRAIN PROBLEM
- Date Of Incident: 2010-01-01
- VIN: 4M2ZU86P7YU
- Components: POWER TRAIN
- Summary: 2000 MERCURY MOUNTAINEER TRANSMISSION IS DEFECTIVE. I HAVE HAD TO REPAIR MY TRANSMISSION 3 TIMES NOW. *TR
2000 Mercury Mountaineer recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 8 recalls for different components of the 2000 Mercury Mountaineer.
2007-08-03
- Manufacturer: FORD MOTOR COMPANY
- Components: VEHICLE SPEED CONTROL
- Summary: ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
- Consequence: THIS COULD RESULT IN AN UNDERHOOD FIRE.
- Remedy: DEALERS WILL INSTALL A FUSED WIRING HARNESS. OWNERS OF THE PASSENGER CARS INCLUDED IN THIS CAMPAIGN WILL BE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED AS AN INTERIM REPAIR. AS SOON AS REPAIR PARTS ARE AVAILABLE (EXPECTED OCTOBER 2007), OWNERS WILL BE INSTRUCTED TO RETURN TO THE DEALERS FOR INSTALLATION OF A FUSED WIRING HARNESS. THE RECALL BEGAN ON AUGUST 13, 2007, AND MAILING COMPLETED BY SEPTEMBER 19, 2007. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
2006-06-13
- Manufacturer: UFI FILTERS USA
- Components: FUEL SYSTEM, GASOLINE
- Summary: CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
- Consequence: FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
- Remedy: UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
2003-08-05
- Manufacturer: FORD MOTOR COMPANY
- Components: SEATS:FRONT ASSEMBLY:RECLINER
- Summary: ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HIGH BACK SEATS, THE UPPER BOLT ON THE DRIVER'S SIDE HIGH BACK SEAT, THAT ATTACHES THE SEAT RECLINER MECHANISM TO THE SEAT BACK FRAME, COULD FRACTURE. IF THE BOLT FRACTURES AND DOES NOT JAM IN THE SEAT BACK FRAME, THE SEAT BACK MAY RECLINE UNTIL IT MAKES CONTACT WITH AN OBJECT BEHIND THE SEAT, SUCH AS THE SECOND ROW SEAT CUSHION.
- Consequence: THE DRIVER COULD POTENTIALLY LOSE CONTACT WITH THE STEERING WHEEL OR FOOT PEDALS DURING SUCH AN EVENT, INCREASING THE RISK OF A CRASH.
- Remedy: DEALERS WILL REPLACE THE DRIVER SEAT UPPER BOLT WITH A METAL SPACER AND BOLT. IN ADDITION, SEATS WITH TUBULAR BACK FRAMES WILL HAVE THE FULLY THREADED LOWER RECLINER BOLT REPLACED WITH A PARTIALLY THREADED BOLT. OWNER NOTIFICATION BEGAN ON AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
2003-08-05
- Manufacturer: FORD MOTOR COMPANY
- Components: VEHICLE SPEED CONTROL:CABLES
- Summary: ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL AND 4.0L SOHC ENGINES, IF THE STRAND COVER ON THE SPEED CONTROL CABLE BECOMES FLARED AT THE END, THE SPEED CONTROL CABLE MAY BIND WHEN THE SPEED CONTROL IS ACTIVATED.
- Consequence: THE THROTTLE RETURN SPRING FORCE MAY NOT BE SUFFICIENT TO OVERCOME THE BINDING CONDITION WHEN THE SPEED CONTROL IS DISENGAGED. BRAKING FUNCTION WOULD BE MAINTAINED THOUGH STOPPING DISTANCES MAY BE INCREASED.
- Remedy: DEALERS WILL INSPECT THE SPEED CONTROL CABLE AND, IF NECESSARY, REPLACE IT. OWNER NOTIFICATION BEGAN AUGUST 29, 2003. OWNERS SHOULD CONTACT FORD AT 1-800-392-3673.
2000-08-21
- Manufacturer: BRIDGESTONE/FIRESTONE, INC.
- Components: TIRES:TREAD/BELT
- Summary: TIRE DESCRIPTION: FIRESTONE WILDERNESS AT, SIZE P235/75R15, PRODUCED AT THE DECATUR, ILLINOIS TIRE PLANT AND ALL FIRESTONE RADIAL ATX AND RADIAL ATX II TIRES, SIZE P235/75R15. OPERATION OF THESE TIRES AT LOW INFLATION PRESSURES, HIGH SPEED, AND IN HOT WEATHER, CAN CONTRIBUTE TO SEPARATION OF THE TIRE TREAD.
- Consequence: IF THE TREAD SEPARATES FROM THE TIRE, THE DRIVER CAN LOSE CONTROL OF THE VEHICLE, POSSIBLY RESULTING IN A CRASH CAUSING INJURY OR DEATH.
- Remedy: THE REPLACEMENT/REIMBURSEMENT PROGRAM FOR THIS CAMPAIGN EXPIRED ON AUGUST 29, 2001. HOWEVER, CUSTOMERS SHOULD CONTACT FIRESTONE CUSTOMER SERVICE AT 1-800-465-1904 FOR POSSIBLE ASSISTANCE.
2000-08-18
- Manufacturer: FORD MOTOR COMPANY
- Components: SEAT BELTS
- Summary: VEHICLE DESCRIPTION: PASSENGER VEHICLES, LIGHT DUTY TRUCKS, SPORT UTILITY VEHICLES, AND MINI VANS EQUIPPED WITH TRW SEAT BELT BUCKLE ASSEMBLIES. THE BUCKLE BASE OF THESE SEAT BELT ASSEMBLIES WERE NOT PROPERLY HEAT TREATED AND THEREFORE DO NOT PASS THE LOAD BEARING REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES."
- Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED.
- Remedy: DEALERS WILL INSPECT THE DATE CODE ON CERTAIN SEAT BELT BUCKLES OF YOUR VEHICLE AND REPLACE ALL SEAT BELT BUCKLES THAT FALL WITHIN THE SUSPECT DATE CODE RANGE. OWNER NOTIFICATION BEGAN OCTOBER 26, 2000. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
2000-07-05
- Manufacturer: FORD MOTOR COMPANY
- Components: AIR BAGS:SIDE/WINDOW
- Summary: VEHICLE DESCRIPTION: 4-DOOR SPORT UTILITY VEHICLES EQUIPPED WITH SIDE AIR BAGS. THE SUBJECT VEHICLES HAVE A REVISED LEVEL SIDE CRASH SENSOR THAT COULD DEPLOY THE SIDE AIR BAG IF THE IGNITION KEY IS IN THE "RUN" POSITION AND THE SEATBELT WEBBING IS FORCIBLY EXTRACTED FROM A LOCKED RETRACTOR WITH A JERKING MOTION.
- Consequence: INADVERTENT SIDE AIR BAG DEPLOYMENT COULD CAUSE PERSONAL INJURY TO THE SEAT OCCUPANT.
- Remedy: DEALERS WILL REPLACE THE SIDE CRASH SENSORS WITH A REVISED DESIGN THAT WILL REDUCE THE LIKELIHOOD OF AN UNEXPECTED SIDE AIR BAG DEPLOYMENT.
2000-03-07
- Manufacturer: FORD MOTOR COMPANY
- Components: ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
- Summary: VEHICLE DESCRIPTION: MULTI-PURPOSE VEHICLES EQUIPPED WITH 4.0L ENGINES AND ALL-TIME 4-WHEEL DRIVE (A4WD) POWERTRAINS. THE GENERIC ELECTRONIC MODULE (GEM) COULD EXPERIENCE A CONDITION REFERRED TO AS "LOCK-UP" IN WHICH THE GEM CONTROLLED ELECTRONIC FUNCTIONS (E.G., FRONT WINDSHIELD WIPERS, INTERIOR LIGHTS, 4X4 SYSTEM, ETC.) COULD NOT BE TURNED ON OR, IN SOME CASES IF THE FUNCTION IS ON, COULD NOT BE TURNED OFF.
- Consequence: AN INOPERATIVE WINDSHIELD WIPER SYSTEM COULD AFFECT DRIVER VISIBILITY, INCREASING THE RISK OF A CRASH.
- Remedy: DEALERS WILL INSTALL A RESISTOR IN THE GEM CIRCUIT.
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