2023 Lincoln Navigator problems
The Lincoln Navigator is a full-size luxury SUV marketed and sold by the Lincoln Motor Company brand of Ford Motor Company since the 1998 model year. Sold primarily in North America, the Navigator is the Lincoln counterpart of the Ford Expedition. It is the heaviest production Lincoln ever built, and is also the Lincoln with the greatest cargo capacity and the first non-limousine Lincoln to offer seating for more than six people.
Lincoln Navigator production was sourced from 1997 to 2009 at the Michigan Assembly Plant in Wayne, Michigan. Since 2009, production has also been sourced from the Kentucky Truck Plant in Louisville, Kentucky.
Background
At the end of the 1980s, in the United States, sport-utility vehicles gradually began to transition from dedicated off-road vehicles towards dedicated family vehicles, similar to station wagons. In 1991, the Jeep Grand Wagoneer (SJ) ended its almost unchanged 28-year production run. The vehicle had gained a famous reputation for its high content, featuring the same content as a luxury sedan. A smaller, unibody Grand Cherokee (ZJ) was induced during 1992 that offered new luxury equipment and class-exclusive features. General Motors introduced the Oldsmobile Bravada in 1990 and Ford later introduced the Mercury Mountaineer in 1996, convincing several other manufacturers to introduce mid-size luxury SUVs. As full-size SUVs such as the Chevrolet Suburban and Ford Expedition are highly profitable vehicles, the Lincoln Navigator was positioned by Ford as a full-sized, luxury SUV.
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Common 2023 Lincoln Navigator problems
Based on complaints from owners of the 2023 Lincoln Navigator, several common problems have been reported:
- Service and Support: Many owners have expressed dissatisfaction with Lincoln's service and support. Reports indicate long wait times for service appointments, delays in addressing issues, and poor communication from dealerships and customer service representatives.
- Reliability Concerns: Consumer Reports predicts that the 2024 Navigator may be less reliable than other new cars based on limited data from the Navigator and Lincoln's brand scores. Specific issues like a fractured pinion leading to a loss of 4-wheel drive and potential front wheel lock-up have been highlighted, increasing the risk of a crash.
- Interior Quality: Complaints have been raised about the interior quality of the Navigator. Owners have reported issues such as discoloration of light-colored interior seating from wearing blue jeans, which was not adequately disclosed by salespersons during the purchase process.
- Connectivity Problems: Some owners have faced challenges with the vehicle's connectivity settings. Issues include malfunctions in the navigation system, unresponsive controls, and persistent problems with the Lincoln Way App, leading to frustration and inconvenience for users.
These common problems reported by owners of the 2023 Lincoln Navigator highlight various areas of concern, ranging from mechanical reliability to customer service experiences.
2023 Lincoln Navigator car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Lincoln Navigator problems, we found that the most common problems with these 2023 model year vehicles are:
- Electrical system problems
- Engine problems
- Back over prevention problems
- Unknown or other problems
The graph below shows statistics for all 2023 Lincoln Navigator vehicle components and the number of complaints received.
2023 Lincoln Navigator complaints
The NHTSA has received 4 complaints about various vehicle components related to the 2023 Lincoln Navigator.
ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2024-07-11
- VIN: 5LMJJ2TG6PE
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: We buy used 2023 Lincoln Navigator with only 2937 miles and the running boards opens and close by it self and the most dangerous that the car doesn’t start whenever it wants I have 3 times already it just doesn’t start so I don’t know what to do
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2024-01-25
- VIN: 5LMJJ3LG8PE
- Components: ELECTRICAL SYSTEM
- Summary: Upon starting, my 2023 Lincoln Navigator Reserve L has a significant delay when booting the back up camera and infotainment system and renders the vehicle safety systems unusable. Sometimes the back up camera freezes and locks the screen, sometimes it doesn't turn on at all. Often, the infotainment screen doesn't launch at all. I have multiple videos of evidence but this website won't allow me to submit them, only pictures.
ELECTRICAL SYSTEM,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2024-03-31
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: The contact rented a 2023 Lincoln Navigator. The contact stated that while driving at 65 MPH, the electronic systems became inoperable. The backup camera was inoperable. There were no warning lights illuminated. The contact called for Roadside Assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 43,200. The VIN was not available.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-10-25
- VIN: 5LMJJ2LG7PE
- Components: UNKNOWN OR OTHER
- Summary: 2023 Lincoln Navigator power running boards defaulting to off, even when turned to auto will automatically switch to off. The dealership has no idea what the problem is. Risher Lincoln Hot Springs Arkansas We have had the car less than 2 months
2023 Lincoln Navigator recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 2 recalls for different components of the 2023 Lincoln Navigator.
- Manufacturer: Ford Motor Company
- Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary: Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- Consequence: Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
- Remedy: Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AXLE ASSEMBLY
- Summary: Ford Motor Company (Ford) is recalling certain 2023 F-150, Expedition, and Lincoln Navigator vehicles. The front axle pinion may not have been heat-treated, which can cause it to fracture.
- Consequence: A fractured pinion can result in a loss of 4-wheel drive and may cause the front wheels to lock up, increasng the risk of a crash.
- Remedy: Dealers will replace the front axle pinion gear set. If there is a broken front axle pinion, the entire axle assembly will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed April 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S07.
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