Hyundai Kona electric problems
The Hyundai Kona (Korean: 현대 코나) is a subcompact crossover SUV produced by the South Korean manufacturer Hyundai. The first-generation Kona debuted in June 2017 and the production version was revealed later that year. It is positioned between the Venue or Bayon and the Tucson in Hyundai crossover SUV line-up. The battery electric version called the Kona Electric (or Kona EV) was first launched in South Korea during the first half of 2018 and rolled out gradually worldwide afterwards.
Naming
The Kona is named after the western district of the island of Hawaiʻi. The company stated the name "reflects the lifestyle of modern customers", in line with its "progressive design" that it adopts. The Kona naming also continues Hyundai's tradition of naming crossover SUV models after famous travel destinations, including the Creta, Santa Fe, Tucson and Veracruz.
The vehicle is marketed in Portugal as the Hyundai Kauai, as Kona is too similar to cona, a slang word for the female genitalia in European Portuguese. It's also sold in Iceland where the word kona means woman in Icelandic. Like Kona, Kauai is a place in Hawaii. It is also Hawaiian for lady.
In China, the vehicle was sold as the Hyundai Encino.
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Hyundai Kona electric model years
Common Hyundai Kona electric problems
The Hyundai Kona Electric has been identified as one of the least reliable electric vehicles available in the market today, receiving a low score of 1 out of 5 in Consumer Reports' Predicted Reliability Rating. This rating is based on the complaints and issues reported by the owners of this car.
One of the most common problems with the Hyundai Kona Electric is related to the battery and motors. Many owners of this car have reported that the battery and motors fail, requiring complete replacement in many cases.
Another problem reported by the owners of the Hyundai Kona Electric is related to the airbag system. A software issue with some Kona Electric models made between 9 May and 19 December 2018 could prevent one or more of the airbags from deploying in a collision. This issue can be resolved by uploading an update at a Hyundai dealership, but it is still a significant concern for the safety of the vehicle.
In addition to these issues, some owners of the Hyundai Kona Electric have reported electrical problems, including faulty warning lights and battery-related problems. These issues can lead to significant time off-road, with repairs taking longer than expected, often due to delays in parts delivery.
The inconsistency in service quality seems to be a notable concern for the Hyundai Kona Electric, affecting overall satisfaction. While many appreciate the attributes of the Kona Electric, the reliability issues and varying dealer service quality have impacted the ownership experience for some owners.
Hyundai as a brand has performed well in reliability surveys, placing seventh out of 32 manufacturers featured with a score of 94.3%.
In summary, the Hyundai Kona Electric has been identified as one of the least reliable electric vehicles available in the market today, with common problems related to the battery and motors, airbag system, and electrical issues. While Hyundai as a brand has performed well in reliability surveys, the Kona Electric has received lower scores, indicating a need for improvement in the reliability and service quality of this vehicle.
What is the problem with the Hyundai Kona EV?
Many of them reported electrical issues, including faulty warning lights and battery-related problems. Readers reported multiple instances where these faults led to significant time off-road, with repairs taking longer than expected, often attributed to delays in parts delivery.
Are there any problems with Hyundai Kona?
According to the recall campaign reported by the National Highway Traffic Safety Administration (NHTSA), the defective Konas carry a risk of stalling and, in some cases, spontaneous fires. The 2021 recall follows several prior recalls addressing other issues in certain Kona model vehicles.
How long will a Hyundai Kona Electric last?
between 3 to 5 years
Your Hyundai Kona battery will typically last between 3 to 5 years, but that can vary heavily depending on type of battery, weather conditions battery size, and driving habits. Even still, just because your battery isn't completely dead, doesn't mean it's operating at optimal levels.
Are Hyundai electric vehicles reliable?
According to Consumer Reports, the EVs that have at least average reliability scores include the Audi Q4 e-Tron and Q8 e-Tron, BMW iX and i4, Genesis GV60, Hyundai Ioniq 6, Kia EV6, Nissan Ariya and Leaf, and Toyota bZ4X. EVs that scored below average include the Hyundai Ioniq 5 and Rivian's R1S and R1T.
Percentage distribution of complaints by Hyundai Kona electric years
We have researched Hyundai problems and analysed all the complaints filed against Hyundai Kona electric cars and compiled the top 4 most problematic Hyundai Kona electric model years:
- Hyundai Kona electric 2022
- Hyundai Kona electric 2023
- Hyundai Kona electric 2019
- Hyundai Kona electric 2021
Below you can see the percentage distribution of known problems by Hyundai Kona electric model years.
Distribution of the number of complaints by Hyundai Kona electric years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Hyundai Kona electric car problems categorized by type of issue
After analysing all complaints related to Hyundai Kona electric , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Service brakes problems
- Unknown or other problems
- Engine problems
- Vehicle speed control problems
The graph below shows statistics for all Hyundai Kona electric vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Kona electric model years
A total of 1 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 20 complaints about various vehicle components related to the Hyundai Kona electric . Below are the 25 most recent complaints reported for Hyundai Kona electric vehicles.
List of Hyundai Kona electric complaints
Hyundai Kona electric 2022
- Date Of Incident: 2024-07-29
- Date Complaint: 2024-07-29
- VIN: KM8K33AG6NU
- Components: UNKNOWN OR OTHER
- Summary: There were several recall/service notices on my vehicle. I brought car to dealer in May and they were unable to address them all b/c I was informed a dealer specific piece of equipment necessary for the recall had broken and they could not address that issue. Why is it saying on NHTSA website zero unaddressed recalls for my car? Here are some of the notices: Service Campaign 9A4: Kona EV DTC Inspection, BMS Update, and BSA Replacement – Dealer Best Practice August 29, 2023 I believe there was an additional issue of concern. I originally scheduled for early 2024 & then there was an additional recall/concern and I could not be accommodated until May 2024; however, as mentioned, they were unable to address all the issues at that time. Please let me know.
Hyundai Kona electric 2023
- Date Of Incident: 2023-10-01
- Date Complaint: 2023-10-06
- VIN: KM8K23AG6PU
- Components: STEERING,LANE DEPARTURE
- Summary: While driving at 60 miles per hour on an interstate, the car's steering system took control of the car and made a quick "S" maneuver. It took all of my strength to maintain control of my car. This incident lasted for just a second or two but it was potentially very dangerous to me (the driver of the car) and to nearby cars (and their drivers). The vehicle is available for inspection. I just reported the incident to to Hyundai and haven't heard back from them. There seemed to be some kind of red warning message on the computer screen, but I couldn't read it because I was so busy fighting the steering wheel for control of the car.
Hyundai Kona electric 2023
- Date Of Incident: 2023-07-14
- Date Complaint: 2023-07-27
- VIN: KM8K23AG2PU
- Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
- Summary: Car has only 3000 miles and already has a bad battery. Code DTC P1AA600
Hyundai Kona electric 2022
- Date Of Incident: 2023-07-06
- Date Complaint: 2023-07-21
- VIN: KM8K53AG6NU
- Components: UNKNOWN OR OTHER
- Summary: The push door to the charging port locks and I am unble to open it. It will sometimes unlock if I push the unlock button several times. This is worrisome since I need access to the charging port to charge my batter. Not sure if there is a design flaw with the latch to the door.
Hyundai Kona electric 2022
- Date Of Incident: 2023-07-08
- Date Complaint: 2023-07-10
- Crash: 1
- VIN: KM8K33AG6NU
- Components: VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: While driving slowly less than 5 MPH into parking stall the vehicle accelerated excessively while trying to brake the vehicle it continued to accelerate and jumped the curb while I was still pumping the brakes to try to get it to stop and the car finally stopped after hitting the front of the establishment building. No collision warning went off at this time as well. I checked the mats to see if they were against the accelerator pedal and they were not.
Hyundai Kona electric 2023
- Date Of Incident: 2023-05-11
- Date Complaint: 2023-06-22
- VIN: KM8K33AG5PU
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2023 Hyundai Kona Electric. The contact stated that while driving at an undisclosed speed, the "Check Electric Vehicle System" message was displayed. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure recurred. The vehicle was taken back to the dealer, where the heater sensor was replaced; however, the failure recurred a third time. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 175.
Hyundai Kona electric 2022
- Date Of Incident: 2023-05-09
- Date Complaint: 2023-05-20
- VIN: KM8K33AG4NU
- Components: ELECTRICAL SYSTEM
- Summary: Started my 2022 Kona EV as usual in my driveway in Southern California in May 2023. Vehicle started then flashed "Check Vehicle System (EV) failure code appeared. Car would not stay started. Had it towed to Dealer they kept if for 2 week and called me to say the vehicle was fixed and I could come pick it up. Repair Order said that the "EV Safety Plug failed upon testing" That was a Friday afternoon. Drove the vehicle home and it seemed to be fixed. The next day (Saturday) went out in the am to run errands and got the same code again and again it wouldn't run. Again had it towed to Dealer (with poor Hyundai Roadside Service). It remains there as I suspect the Dealer tried an easy fix instead of a major one. Will update with status. Already a California Lemon Law buyback situation. I'm not even going to try to work it out because the new car is not operating as advertised. Car is unreliable.
Hyundai Kona electric 2023
- Date Of Incident: 2023-03-14
- Date Complaint: 2023-03-16
- VIN: KM8K23AG9PU
- Components: SERVICE BRAKES
- Summary: In damp weather the brake rotors corrode overnight. This causes the brakes to lock up when the brake pedal is touched gently. The car then stops quickly and unexpectedly. This could result in the car being rear ended in traffic. This problem has occurred 7 times since I bought the car.
Hyundai Kona electric 2022
- Date Of Incident: 2022-10-22
- Date Complaint: 2023-02-07
- VIN: KM8K33AG8NU
- Components: ELECTRICAL SYSTEM
- Summary: The electrical system is not fulling shutting down after the vehicle is turned off and the 12 volt battery drains. This also caused the Instrument Panel to fail and made the car not safe to drive as we had no speedometer or odometer. The battery drain happened over and over again. The car is a lemon. This car has been at the dealer since December 30th, with no fix in sight.
Hyundai Kona electric 2022
- Date Of Incident: 2022-10-14
- Date Complaint: 2023-01-12
- VIN: KM8K23AG0NU
- Components: ELECTRICAL SYSTEM
- Summary: My hybrid or power battery failure, my EV Hyundai Kona from October 14, 2022 up to now in maintenance at the dealer “Keyes Mission Hills Hyundai.” They withdrew every month the lease amount, from my side I pay monthly lease and insurance for car and gap. Every time contact them just swiftly disregarding the whole call and promises in, even they didn’t call back with solution or updates as promised in the call. I wanna get a solution for all these. Stop draining my money, I’m still using my old car and paying for gas every week.
Hyundai Kona electric 2022
- Date Of Incident: 2022-11-09
- Date Complaint: 2022-12-22
- VIN: KM8K53AG6NU
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: There was a parasitic or phantom drain on my 12v battery (after 7 months 6K miles) - DEAD. A dealer service tech determined it to be the Harman Kardon radio (KONA EV Limited). Drained 3 batteries before it was found to be the culprit. Radio on backorder with no sign of ever showing up. Car has been at the dealer long enough to trigger the lemon law in CA. Considering the buyback as I have made two lease payments without the car in my possession6 weeks.
Hyundai Kona electric 2022
- Date Of Incident: 2022-12-06
- Date Complaint: 2022-12-06
- VIN: KM8K33AG7NU
- Components: ELECTRICAL SYSTEM
- Summary: This is a continuation of Complaint #11495997. Mon 12/05/22 AM - I could unlock the car, but it wouldn’t start. I jumped the 12v battery and drove car for about 30 minutes. Tue 12/06/22 AM - Car Completely Dead. I called Hyundai Roadside Assistance who sent a AAA technician who jumped 12V battery. I drove car for about 45 minutes to charge battery. I left a message with San Leandro Hyundai - Service & Parts Center about bringing car in and getting a loaner car, and am waiting for a callback today.
Hyundai Kona electric 2022
- Date Of Incident: 2022-11-14
- Date Complaint: 2022-12-05
- VIN: KM8K53AG5NU
- Components: ELECTRICAL SYSTEM
- Summary: The following was posted on 12/5/22 on Kona Owners Forum: "USA location. Have a '22 Kona (EV; but, that apparently that not relevant to problem). Horn stopped working at about 7500 miles. Immediately made appt with dealer. On day of service there was another 2022 Kona (gas powered) in shop for same thing. Since I only have one car and wife with Alzheimer's, dealer checked obvious things and released me, saying the other owner could leave their Kona for detailed diagnosis. Dealer reported back to me that they believed they had found problem with other Kona, ordered part and would let me know if problem would be solved for the other Kona. If problem solved they would replace my part, of course under warranty. Today I was informed part didn't fix other Kona. So, I am without horn and dealer back to square one. Dealer said there is no recall and no tech bulletin addressing this problem. I can see from forum history that many have experienced a failed horn. HAS ANYONE EXPERIENCED A SOLUTION? If so, please share solution. Dealer welcomes any info I can provide. I think I will also report this to US Dept of Transportation, since 'no horn' is a safety hazard and may in fact be illegal.
Hyundai Kona electric 2022
- Date Of Incident: 2022-12-04
- Date Complaint: 2022-12-05
- VIN: KM8K33AG7NU
- Components: ELECTRICAL SYSTEM
- Summary: Vehicle Complaint: Electrical System / Vehicle: 2022 Hyundai Kona Electric SEL Black VIN: KM8K33AG7NU156867 / Wed 07/13/22 - Car purchased from CarBlip (https://www.carblip.com/). CarBlip got it from Harbor Hyundai in Long Beach, CA and trucked it to me in Oakland, CA. / Wed 10/26/22 AM - Car Completely Dead. I called AAA; they sent a technician who jumped 12V battery. I drove car to San Leandro Hyundai - Service & Parts Center and left the car there. They checked battery and said I must have left something on that drained the battery and car is fine now. I picked up the car. / Fri 11/04/22 AM - Car Completely Dead. I called AAA; they sent a technician who jumped 12V battery. I drove car for about 45 minutes to charge battery. Then I drove car normally for rest of day and next day. / Mon 11/07/22 AM - Car Completely Dead. I called AAA; they sent a technician who jumped 12V battery. I drove car for about 45 minutes to charge battery. Then I drove car normally for rest of day. / Tue 11/08/22 AM - Car Completely Dead. I called AAA; they sent a technician who jumped 12V battery. I drove car to San Leandro Hyundai - Service & Parts Center. They put a brand new 12v battery in the car. / 11/08/22-11/19/22 - I drove car normally. / 11/20/22-11/25/22 - Car sat in our driveway in Oakland, CA while we were out of town for Thanksgiving week. / Sat 11/26/22 AM - Car Completely Dead. / Thu 12/01/22 PM - My husband jumped 12V battery and drove car for about 45 minutes. / Fri 12/02/22 AM - I drove the car to San Leandro Hyundai - Service & Parts Center and left the car there. They said the received a “Technical Notification” from Hyundai and reprogrammed the car: “BMS EV LOGIC IMPROVEMENT UPGRADE” and said the car should be fine now. I picked up the car. / Sat 12/03/22 - I drove car normally. / Sun 12/04/22 AM - Car Completely Dead. I called Hyundai Roadside Assistance who sent a AAA technician who jumped 12V battery. I drove car for about 45 minutes to charge battery.
Hyundai Kona electric 2022
- Date Of Incident: 2022-03-05
- Date Complaint: 2022-08-15
- VIN: KM8K23AG9NU
- Components: ELECTRICAL SYSTEM
- Summary: The 12V battery keeps draining on this 2022 Hyundai Kona Electric. This problem happened when I owned the car for 7 months, I believe the battery management system from Hyundai caused the ruin and drainage to the 12V battery. It has happened 10 or more time ever since the battery keeps draining and Hyundai refused to take any responsibility in their faulty 12V battery.
Latest 5 recalls Hyundai Kona electric
The National Highway Traffic Safety Administration (NHTSA) has issued 5 recalls for different components of the Hyundai Kona electric.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Hyundai Kona electric 2021
- Report Received Date: 2022-12-16
- Manufacturer: Hyundai Motor America
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:FLUID/COOLANT
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2021 Kona EV vehicles. The Electric Power Control Unit (EPCU) may have been improperly sealed and may leak coolant internally.
- Consequence: Coolant contacting the EPCU circuit board may cause a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the EPCU, as necessary, free of charge. Owner notification letters were mailed March 22, 2023. A second notice will be sent once the final remedy is available. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 239.
- Model: Hyundai Kona electric 2019
- Report Received Date: 2021-03-01
- Manufacturer: Hyundai Motor America
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Kona Electric and 2020 Ioniq Electric vehicles. The lithium-ion (Li-ion) battery may short-circuit.
- Consequence: An electrical short in the Li-ion battery increases the risk of a fire.
- Remedy: Owners are advised to park their vehicles outside and away from structures until the interim action is complete. Hyundai will notify owners, and as an interim action, owners have the option to follow provided instructions to perform a battery update through the vehicle's infotainment system or request a Hyundai dealer to provide the update. Once parts are available, dealers will inspect the Battery System Assembly (BSA), and replace it if necessary. Repairs will be performed free of charge. Owners were notified of the safety risk, and the interim action, with a letter mailed April 9, 2021. Final owner notification letters were mailed June 17, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 200.
- Model: Hyundai Kona electric 2019
- Report Received Date: 2020-12-01
- Manufacturer: Hyundai Motor America
- Components: SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Nexo Fuel Cell and 2019-2021 Kona Electric vehicles. The Integrated Electronic Brake (IEB) system may detect an abnormal sensor signal and as a result, may significantly reduce braking performance.
- Consequence: Reduced braking power could lengthen the distance required to stop the vehicle, increasing the risk of a crash.
- Remedy: Hyundai will notify owners, and dealers will update the IEB software, free of charge. The recall began January 25, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 199.
- Model: Hyundai Kona electric 2021
- Report Received Date: 2020-12-01
- Manufacturer: Hyundai Motor America
- Components: SERVICE BRAKES, HYDRAULIC:POWER ASSIST:ELECTRIC:CONTROL MODULE:SOFTWARE
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Nexo Fuel Cell and 2019-2021 Kona Electric vehicles. The Integrated Electronic Brake (IEB) system may detect an abnormal sensor signal and as a result, may significantly reduce braking performance.
- Consequence: Reduced braking power could lengthen the distance required to stop the vehicle, increasing the risk of a crash.
- Remedy: Hyundai will notify owners, and dealers will update the IEB software, free of charge. The recall began January 25, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 199.
- Model: Hyundai Kona electric 2019
- Report Received Date: 2020-10-13
- Manufacturer: Hyundai Motor America
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Kona Electric vehicles. The lithium-ion (Li-ion) battery may short-circuit.
- Consequence: An electrical short in the Li-ion battery increases the risk of a fire.
- Remedy: Hyundai will notify owners, and dealers will update the Battery Management System (BMS) software and inspect the Li-ion battery, replacing it if necessary, free of charge. Owners are advised to park their vehicles outside and away from structures until the repair is complete. The recall began November 13, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 196.
Latest negative Hyundai Kona electric car reviews
Latest positive Hyundai Kona electric car reviews
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Vehicle year: 2021
So glad to hear that you're enjoying your Kona EV! It's great to hear that it drives nicely and that you're no longer visiting gas stations. Keep enjoying the ride!
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Vehicle year: 2022
Great car! It handles really well and has a comfortable ride. I particularly like the well thought out interior of the Base SEL model.
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Vehicle year: 2021
Here's a fun fact: The acceleration of this car is lightning fast! I was pleasantly surprised by how quickly it went from 0 to fast. Not only is it environmentally friendly with zero emissions and no gas costs, but the maintenance costs are also practically zero. The only downside is that it rides a little low, so you have to be extra cautious when going over speed bumps, dips, and up some driveways. Overall, I give it two thumbs up! I'm excited to see what the next generation of Hyundai EVs will bring.
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Vehicle year: 2021
I leased a Kona EV because I believe that battery technology will continue to improve, and I will be able to lease or buy a new EV in 3 years when the lease is up with even more range than the Kona's 258 miles. After trying the sport and normal driving modes, I settled on the ECO mode, which I believe (but have not yet documented) will extend the range beyond the 258 miles advertised. The hatchback style with seats that recline flat leaves plenty of cargo room. This car is fast and agile, and the driver's room is fine (I am 6'2''). The backseat room is tight but fine for kids or small adults. I have solar and included a car charger - anticipating getting an EV. If you are really trying to use clean energy, you need the solar and car charger since most electricity is provided by coal, natural gas, or oil (depending on where you live). Note that the Hyundai Kona is presently eligible for the $7,500 Federal Credit and credits/rebates worth another $3,500 in CA - these will go away (not sure when), so the time to buy is while these credits are in place. Do be sure to check with several dealers - what they offer varies more by dealer than you might think.
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Vehicle year: 2021
The car gets very close to the advertised range at 70 mph, which is definitely a plus. In and around town, it gets well over 300 miles per charge. Of course, if you're blasting the AC or heat, the HVAC will diminish the range, so expect less. With 295 ft-lbs of torque, it really goes in sports mode. The adjustable regen modes with paddles are a nice touch. It's a small crossover SUV, so there's limited cargo space with the seats up, but it's cavernous with them down. I managed to fit a 24-inch dishwasher in the box in the back with the seats down. The plastic interior is meh, but I got the ultimate trim, so the heated and cooled front seats are awesome.
Are you having problems with your Hyundai Kona electric?
Tony Harber 2024-11-08
Vehicle year: 2021
I recently bought a 2022 Kona, but unfortunately, the electric system warning light came on just two months later. After a diagnostic by the service department, it was discovered that there was a malfunction with the electric battery. My Kona has been at the service department for four months now, waiting for a new battery, but there is no ETA yet. However, Hyundai HQs has agreed to buy back the Kona without any consideration of follow-on impacts. I have already spent over $2,000 on a charging system at home, and I will need to purchase another vehicle to replace the buy-back. It would be great if Hyundai could facilitate exchanges to alleviate the stress for customers who have purchased these Kona lemons.
Willis Hermann 2024-10-29
Vehicle year: 2021
After a car wash, it is recommended to keep the anti-collision feature on for at least 10 minutes. If you experience any issues, we encourage you to bring your vehicle to our trusted team at Patriotic Hyundai. In the rare case that the issue cannot be resolved on the first visit, we may need to schedule a follow-up appointment with one of our highly qualified technicians. We apologize for any inconvenience this may cause. During your second visit, we made sure to schedule your appointment with a technician who was available and ready to assist you. We are sorry for any miscommunication that may have occurred. If you continue to experience issues, please do not hesitate to reach out to us. We value your business and hope to have the opportunity to serve you again in the future.
Wyman Hills 2024-10-22
Vehicle year: 2023
We leased a 2021 Kona Electric in May 2021. Unfortunately, we have had to bring the car back to the service department three times due to a battery malfunction. While we understand that EV technology can be complex, we have found that the service department could benefit from additional training and knowledge of the EV product line. When we have asked about the issue, we have been informed that the computer needed to be reset. However, we believe that there may be an underlying issue given the number of times we have had to bring the car in for malfunctions. Additionally, we have noticed that the car handles poorly on tight turns and can be unsteady if you accelerate too fast. Despite these issues, we appreciate that the Kona Electric is a more affordable option compared to Tesla. We do wish that repairs could be done remotely, as is the case with Tesla, but we understand that this is not always possible. Overall, we hope that Hyundai can continue to improve their EV technology and service department to provide a better experience for their customers.
Fern Haag 2024-08-22
Vehicle year: 2023
After a car wash, it is recommended to keep the anti-collision feature on for at least 10 minutes. If you experience any issues, we encourage you to bring your vehicle to our trusted team at Patriotic Hyundai. In the rare case that the issue cannot be resolved on the first visit, we may need to schedule a follow-up appointment with one of our highly qualified technicians. We apologize for any inconvenience this may cause. During your second visit, we made sure to schedule your appointment with a technician who was available and ready to assist you. We are sorry for any miscommunication that may have occurred. If you continue to experience issues, please do not hesitate to reach out to us. We value your business and hope to have the opportunity to serve you again in the future.
Marcelino Larkin 2024-08-10
Vehicle year: 2021
We leased a 2021 Kona Electric in May 2021. Unfortunately, we have had to bring the car back to the service department three times due to a battery malfunction. While we understand that EV technology can be complex, we have found that the service department could benefit from additional training and knowledge of the EV product line. When we have asked about the issue, we have been informed that the computer needed to be reset. However, we believe that there may be an underlying issue given the number of times we have had to bring the car in for malfunctions. Additionally, we have noticed that the car handles poorly on tight turns and can be unsteady if you accelerate too fast. Despite these issues, we appreciate that the Kona Electric is a more affordable option compared to Tesla. We do wish that repairs could be done remotely, as is the case with Tesla, but we understand that this is not always possible. Overall, we hope that Hyundai can continue to improve their EV technology and service department to provide a better experience for their customers.