Suzuki Kizashi problems
The Suzuki Kizashi is a mid-size car manufactured by Japanese automaker Suzuki. It was unveiled in the United States on July 30, 2009. The Kizashi went on sale in Japan on October 21, 2009, in North America on December 1, 2009, and in Australia and New Zealand on May 11, 2010. It is the first mid-size Suzuki automobile sold in the Australian market. In February 2011, the Kizashi became available to the Indian market. The car was also available in European markets.
In December 2013, Suzuki announced that the Kizashi would be gradually discontinued in global markets, and would not get a successor. In December 2014, the production of the car ceased in the Sagara plant. Despite a good technical record, the car had suffered from poor sales because of the global financial crisis and Suzuki's withdrawal from the American and Canadian markets in 2013 and 2014, respectively.
Etymology
Kizashi (In kanji: 兆) is a Japanese word which means "something great is coming", "omen", "sign", or "warning".
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Suzuki Kizashi model years
Common Suzuki Kizashi problems
Based on the complaints from Suzuki Kizashi owners, several common problems have been reported:
- Clutch Failure: The 2010 Suzuki Kizashi has been associated with clutch failure issues. A failing clutch can lead to difficulties in shifting gears, affecting the overall performance and drivability of the vehicle.
- Steering Issues: Owners of the 2011 Suzuki Kizashi have reported problems with loose steering. Steering issues can compromise the driver's ability to control the vehicle effectively, posing a safety risk.
- Paint Peeling Off Rims: In the 2012 Suzuki Kizashi, there have been complaints about paint peeling off the rims. While this may be more of a cosmetic concern, it can affect the overall appearance and value of the car.
- Premature Tire Wear: Some 2011 Kizashi owners have experienced premature tire wear due to poor alignment issues. Premature tire wear can lead to uneven tire tread, affecting handling and potentially causing safety hazards.
- Poor Quality Wheels and Materials: The 2011 Suzuki Kizashi has been associated with complaints about poor quality wheels and materials. Issues with the quality of components can impact the overall durability and longevity of the vehicle.
These problems highlight various mechanical, safety, and cosmetic issues that Suzuki Kizashi owners have faced. Addressing these issues promptly is crucial to ensure the safety, performance, and longevity of the vehicle.
What year should I avoid Suzuki Kizashi?
Summary: Suzuki Motor of America, Inc. (Suzuki) is recalling certain 2010-2013 Suzuki Kizashi vehicles. Dust can enter the vent line that provides fresh air to the carbon canister, restricting its air flow and possibly creating excessive negative pressure in the fuel tank which may result in the fuel tank cracking.
Why did Suzuki Kizashi fail?
Maruti Suzuki launched Suzuki Kizashi in the Indian market in 2011. It failed to capture the Indian market because of its brand image, pricing approach, and upgradation before time (missed out on the diesel engine option). Kizashi suffered as a result of poor timing and management.
Is Kizashi a good car?
good exterior . looks smart and sporty looks from outside. fully loaded with features good sapce inside and good comfort in front and at the rear seat also. engine performance is good.
What is the issue with Suzuki Kizashi 2012?
(Suzuki) is recalling certain model year 2010-2013 Kizashi vehicles manufactured October 2009 through July 2012. In the affected vehicles, spiders may weave a web in the evaporative canister vent hose, blocking it and causing the fuel tank to have an excessive amount of negative pressure.
Percentage distribution of complaints by Suzuki Kizashi years
We have researched Suzuki problems and analysed all the complaints filed against Suzuki Kizashi cars and compiled the top 4 most problematic Suzuki Kizashi model years:
Below you can see the percentage distribution of known problems by Suzuki Kizashi model years.
Distribution of the number of complaints by Suzuki Kizashi years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Suzuki Kizashi car problems categorized by type of issue
After analysing all complaints related to Suzuki Kizashi , it was concluded that the most common issues with these cars are:
- Power train problems
- Air bags problems
- Electrical system problems
- Exterior lighting problems
- Engine problems
The graph below shows statistics for all Suzuki Kizashi vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Kizashi model years
A total of 3 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Kizashi model years
There were a total of 1 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Kizashi model years
There were a total of 2 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 69 complaints about various vehicle components related to the Suzuki Kizashi . Below are the 25 most recent complaints reported for Suzuki Kizashi vehicles.
Latest 25 complaints
Suzuki Kizashi 2012
- Date Of Incident: 2019-03-07
- Date Complaint: 2024-09-16
- VIN: JS2RF9A39C6
- Components: AIR BAGS,SEATS
- Summary: The contact owns a 2012 Suzuki Kizashi. The contact had received notification of NHTSA Campaign Number: 19V187000 (Seats, Air Bags); however, the contact was informed that the dealer could not repair the vehicle. The contact stated that the dealer and the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Suzuki Kizashi 2012
- Date Of Incident: 2024-09-03
- Date Complaint: 2024-09-13
- VIN: JS2RF9A32C6
- Components: POWER TRAIN
- Summary: I bought the vehicle in a dealer, the vehicle came with serious mechanical failures which, when purchasing it, asked the owner what problems the vehicle actually had, which responded that it could have a fault in the vehicle sensor, which is normal in vehicles of that brand. . The next day we took the vehicle to the inspection report which showed damage to the gearbox. He recommends that I go back to the dealer and ask for a refund of the money or change of vehicle, since the owner omitted the true fault of the vehicle, I ask him the return or exchange and there was a refusal to return the money and change the vehicle, leaving me with a newly purchased unused vehicle, it was explained to the owner that the vehicle does not pass emissions. The vehicle cannot be fixed since it is a discontinued brand of vehicle and there are no spare parts.
Suzuki Kizashi 2010
- Date Of Incident: 2024-01-25
- Date Complaint: 2024-01-25
- VIN: JS2RE9A5XA6
- Components: AIR BAGS,FUEL/PROPULSION SYSTEM
- Summary: I have received multiple recall notifications for problems with air bag on the passenger side, and a fuel tank that Suzuki says may crack. It would be great to have these things taken care of, but the repair providers that Suzuki has authorized are both 3 HOURS away! That means 6 hours total driving time, which is quite unreasonable. Does the NHTSA have any authority to either 1) get Suzuki to authorize a shop a reasonable distance from me, or, 2) have Suzuki reimburse me for recall repairs done at a local facility? I have called Suzuki myself, but they are extremely unhelpful. They made their money when they sold the car, and seem to be extremely unwilling to promote any lasting good will.
Suzuki Kizashi 2013
- Date Of Incident: 2023-11-12
- Date Complaint: 2024-01-14
- VIN: JS2RF9A8XD6
- Components: ELECTRICAL SYSTEM
- Summary: The radio unit provides the view of the rear camera. When the radio fails there is no back up camera. Apparently there is a power defect in the radio system so it will not function and therefore no rear camera function.
Suzuki Kizashi 2013
- Date Of Incident: 2023-02-28
- Date Complaint: 2023-10-25
- VIN: JS2RF9A84D6
- Components: UNKNOWN OR OTHER
- Summary: Was driving on the highway and the car started stuttering then stopped while I was driving. Had to pull over to the side of the road to avoid getting hit. The mechanic told me the transmission failed even though the car fluid was changed at the manufacturer suggest integrals. There was no warning lamps.
Suzuki Kizashi 2012
- Date Of Incident: 2023-03-17
- Date Complaint: 2023-07-05
- VIN: JS2RF9A39C6
- Components: POWER TRAIN,STRUCTURE,ENGINE
- Summary: On long trips vehicle shuts down and goes into limp mode. It has a very rough idle after restart when it allows you to go. The rims have massively lost large chunks of paint from them as well.It is never close to a dealership when it happens. This normally happens when you are running on the interstate and the vehicle dies in the middle of six lanes of heavy traffic. When this happens no warning lights nor messages appear on the dash. It just shuts down and you literally have to limp it off the road and let it set for a long period of time before it will restart. When it restarts it idles roughly for a long period of time.
Suzuki Kizashi 2013
- Date Of Incident: 2023-05-23
- Date Complaint: 2023-05-29
- VIN: JS2RF9A34D6
- Components: STEERING
- Summary: I took my car to get a alignment n come to find out that they couldn't align the back wheels to to seize bolt and also my steering rack n pinionand it's also reading code c1122
Suzuki Kizashi 2010
- Date Of Incident: 2022-10-19
- Date Complaint: 2022-10-19
- VIN: JS2RE9A76A6
- Components: POWER TRAIN
- Summary: The vehicle goes in the limp mode while accelerating uphill. At one occasion it went into the limp mode and stalled, very unsafe for highway. Turing it off and restarting needed. The transmission has issues that hasn't been addressed by the manufacturer.
Suzuki Kizashi 2012
- Date Of Incident: 2022-08-27
- Date Complaint: 2022-09-26
- VIN: JS2RF9A39C6
- Components: FUEL/PROPULSION SYSTEM
- Summary: There is/are recalls on this vehicle regarding the fuel tank and vacuum lines on the fuel filler neck assembly, which causes check engine warnings that indicate "evap emissions" readouts, leaks during refills, interior gas fumes, and potential explosions. This car is currently leaking fuel during refills (and only during refills), has frequent interior gas fumes, and is also having check engine light evap emissions readouts. On 09/12/22 I contacted Suzuki Motor USA regarding the issue because I had learned of the recalls specific to these issues. Customer Service informed me that the recall work on the vehicle had already been completed and said I would have to pay for further repairs, since the recall work was not guaranteed. Recall work not guaranteed? Even though the symptoms I am experiencing are the exact same problems that initiated the recall. Said vehicle is garage parked and shows no signs of rust or deterioration of rubber or metal. Therefore, I am convinced that the recall repair work was insufficient, improperly completed, or involved defective replacement parts. I am seeking assistance to make Suzuki "properly" complete the recall work on this vehicle.
Suzuki Kizashi 2013
- Date Of Incident: 2022-03-23
- Date Complaint: 2022-03-28
- VIN: JS2RF9A32D6
- Components: UNKNOWN OR OTHER,ENGINE
- Summary: Driving on the highway to school the vehicle began to slow down and come to a stop even as I stepped on the accelerator. I parked on the side of the road and restarted and the same thing happened so I had my insurance company tow it. After researching I found that the manufacturer issued recalls for the vehicle but when I contacted them they said there were no found defects/recalls that caused these issues for my specific vehicle.
Suzuki Kizashi 2010
- Date Of Incident: 2021-10-11
- Date Complaint: 2022-02-08
- VIN: JS2RE9A74A6
- Components: AIR BAGS
- Summary: The contact owns a 2010 Suzuki Kizashi. The contact had received a recall letter regarding the front passenger’s air bag seat sensor. The contact stated that she was not aware of warning lights only a short beeping sound when any weight was placed on the seat. The contact took the vehicle to the local dealer, where it was diagnosed and the seat cushion sensor was replaced. The contact later received another recall letter stating that the seat cushion sensor had to be replaced with a newer sensor. The vehicle was not repaired because the dealer did not have the part. The dealer informed the contact that the manufacturer had not responded to a request for a parts update. The manufacturer had been informed of the failure but could not provide a timeline on parts availability. The failure mileage was approximately 52,000.
Suzuki Kizashi 2012
- Date Of Incident: 2012-10-01
- Date Complaint: 2021-09-27
- VIN: JS2RF9A81C6
- Components: AIR BAGS
- Summary: The contact owns a 2012 Suzuki Kizashi. The contact stated that the front passenger’s side air bag warning light was illuminated. The contact had previously received notification of NHTSA Campaign Number: 19V343000 (Air Bags) in 2019. The contact took the vehicle to the local dealer on 7/18/2021 and had the recall repair completed. The contact stated that on 8/18/2021, the front passenger’s side air bag warning light was illuminated. The contact called the local dealer who was made aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 4,000.
Suzuki Kizashi 2012
- Date Of Incident: 2020-12-24
- Date Complaint: 2021-03-19
- VIN: JS2RF9A1XC6
- Components: AIR BAGS
- Summary: WAS DRIVING MY 2012 WHEN SUDDENLY THE AIRBAG LIGHT CAME ON. THE CODES THAT CAME UP ARE B1084, B1312, AND B1015. THE CODES WERE CLEARED BUT THE B1312 STAYED ON. THE PROBLEM IS THAT THE PASSENGER SEAT BELT LIGHT IS STAYING ON WITH OR WITHOUT A PASSENGER, AND BUCKLED OR NOT. THE AIR BAG B1312 SAYS THAT THE ISSUE IS SOMETHING IN THE PASSENGER SEAT SENSOR MAT PERFORMANCE. THIS CAR IS CLEAN AND HAS NEVER HAD ANY ACCIDENTS WHATSOEVER. THE LIGHT JUST SUDDENLY CAME ON ONE DAY. I READ THAT THERE WERE OTHER AIRBAG RECALLS TO THE 2012 SUZUKI KIZASHI, BUT MINE SUPPOSEDLY IS NOT INCLUDED. THIS IS DANGEROUS. THE AIRBAG LIGHT HAS NOT GONE OUT. SEEING THAT THERE ARE MANY ISSUES WITH THE 2012 SUZUKI KIZASHI AIRBAG SYSTEM, THIS SHOULD BE A RECALL. THE SUPPOSED FAULTY PART IS NOT AVAILABLE TO PURCHASE. WHY IS THIS NOT A RECALL? ISN'T THIS WHAT THE GOVERNMENT IS SUPPOSED TO PROTECT US FROM? WITH THIS MANY ISSUES, THIS SHOULD HAVE ALREADY BEEN TAKEN CARE OF. FIX IT
Suzuki Kizashi 2011
- Date Of Incident: 2020-06-09
- Date Complaint: 2021-01-28
- VIN: JS2RF9A81B6
- Components: UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
- Summary: BEEN TRYING TO GET MY REPAIRS ON MY CAR SINCE JUNE OF 2020 AND WAS JUST RECENTLY TOLD THAT I COULD NOT GET MY CAR REPAIRED DUE TO SUZUKI CLOSING DOWN I CAN NOT GET MY TAGS BECAUSE OF THIS ISSUE THE RECALLS HAS TO BE FIXED
Suzuki Kizashi 2012
- Date Of Incident: 2020-11-10
- Date Complaint: 2021-01-19
- VIN: JS2RF9A1XC6
- Components: AIR BAGS,SEAT BELTS,SEATS
- Summary: I WAS DRIVING MY 2012 WHEN SUDDENLY THE AIRBAG LIGHT CAME ON. THE CODES THAT CAME UP ARE B1084, B1312, AND B1015. THE CODES WERE CLEARED BUT THE B1312 STAYED ON. THE PROBLEM IS THAT THE PASSENGER SEAT BELT LIGHT IS STAYING ON WITH OR WITHOUT A PASSENGER, AND BUCKLED OR NOT. THE AIR BAG B1312 SAYS THAT THE ISSUE IS SOMETHING IN THE PASSENGER SEAT SENSOR MAT PERFORMANCE. THIS CAR IS CLEAN AND HAS NEVER HAD ANY ACCIDENTS WHATSOEVER. THE LIGHT JUST SUDDENLY CAME ON ONE DAY. I READ THAT THERE WERE OTHER AIRBAG RECALLS TO THE 2012 SUZUKI KIZASHI, BUT MINE SUPPOSEDLY IS NOT INCLUDED. THIS IS DANGEROUS. THE AIRBAG LIGHT HAS NOT GONE OUT. SEEING THAT THERE ARE MANY ISSUES WITH THE 2012 SUZUKI KIZASHI AIRBAG SYSTEM, THIS SHOULD BE A RECALL
Latest 5 recalls Suzuki Kizashi
The National Highway Traffic Safety Administration (NHTSA) has issued 22 recalls for different components of the Suzuki Kizashi.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Suzuki Kizashi 2012
- Report Received Date: 2019-05-02
- Manufacturer: Suzuki Motor of America, Inc.
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Suzuki Motor of America, Inc. (Suzuki) is recalling 2010-2013 Kizashi vehicles. The front passenger seat Occupant Classification System (OCS) may misclassify an adult occupant as child and deactivate the front air bag.
- Consequence: The deactivated front air bag will not deploy in the event of a crash, increasing the risk of injury.
- Remedy: Suzuki will notify owners, and service providers will replace the front passenger seat cushion, which includes a new OCS mat assembly, free of charge. Owner letters were mailed on October 29, 2021. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki's number for this recall is C5.
- Model: Suzuki Kizashi 2013
- Report Received Date: 2019-05-02
- Manufacturer: Suzuki Motor of America, Inc.
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Suzuki Motor of America, Inc. (Suzuki) is recalling 2010-2013 Kizashi vehicles. The front passenger seat Occupant Classification System (OCS) may misclassify an adult occupant as child and deactivate the front air bag.
- Consequence: The deactivated front air bag will not deploy in the event of a crash, increasing the risk of injury.
- Remedy: Suzuki will notify owners, and service providers will replace the front passenger seat cushion, which includes a new OCS mat assembly, free of charge. Owner letters were mailed on October 29, 2021. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki's number for this recall is C5.
- Model: Suzuki Kizashi 2011
- Report Received Date: 2019-05-02
- Manufacturer: Suzuki Motor of America, Inc.
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Suzuki Motor of America, Inc. (Suzuki) is recalling 2010-2013 Kizashi vehicles. The front passenger seat Occupant Classification System (OCS) may misclassify an adult occupant as child and deactivate the front air bag.
- Consequence: The deactivated front air bag will not deploy in the event of a crash, increasing the risk of injury.
- Remedy: Suzuki will notify owners, and service providers will replace the front passenger seat cushion, which includes a new OCS mat assembly, free of charge. Owner letters were mailed on October 29, 2021. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki's number for this recall is C5.
- Model: Suzuki Kizashi 2010
- Report Received Date: 2019-05-02
- Manufacturer: Suzuki Motor of America, Inc.
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Suzuki Motor of America, Inc. (Suzuki) is recalling 2010-2013 Kizashi vehicles. The front passenger seat Occupant Classification System (OCS) may misclassify an adult occupant as child and deactivate the front air bag.
- Consequence: The deactivated front air bag will not deploy in the event of a crash, increasing the risk of injury.
- Remedy: Suzuki will notify owners, and service providers will replace the front passenger seat cushion, which includes a new OCS mat assembly, free of charge. Owner letters were mailed on October 29, 2021. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki's number for this recall is C5.
- Model: Suzuki Kizashi 2012
- Report Received Date: 2019-03-07
- Manufacturer: Suzuki Motor of America, Inc.
- Components: SEATS
- Summary: Suzuki Motor of America, Inc. (Suzuki) is recalling certain 2010-2013 Kizashi and 2006-2013 Grand Vitara vehicles. The front passenger leather seat may shrink due to high humidity and high temperature. As a result, the occupant classification system (OCS) sensor mat may not accurately detect if an adult or child is occupying the seat.
- Consequence: In the event of a crash necessitating airbag deployment, an incorrect classification may result in the passenger frontal air bag deploying even if there is a child in the front passenger seat, increasing their risk of injury.
- Remedy: Suzuki will notify owners, and dealers will replace the seat bottom cushion, free of charge. Interim owner notification letters were mailed on May 3, 2019. All second letters notifying owners of the remedy were mailed by April 10, 2020. Owners may contact Suzuki customer service at 1-800-934-0934. Suzuki's numbers for this recall are 4011 and 4012.
Latest negative Suzuki Kizashi car reviews
Latest positive Suzuki Kizashi car reviews
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Vehicle year: 2013
I'm glad to hear that you've been enjoying your Kizashi! It's always great to find a car that exceeds your expectations. Even though you've always been a Honda person, it's nice to see that the Suzuki Kizashi has won you over. Thanks for sharing your positive experience with us!
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Vehicle year: 2012
I'm glad to hear that you've been enjoying your Kizashi! It's always great to find a car that exceeds your expectations. Even though you've always been a Honda person, it's nice to see that the Suzuki Kizashi has won you over. Thanks for sharing your positive experience with us!
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Vehicle year: 2013
This car is amazing! I couldn't find anything wrong with it. The design is turning heads and the steering ratio is fantastic. The AWD system is like no other, even better than the Subaru which I owned three of before. It handles sharp turns like a dream, just like the Evo but without the high price tag. The snow handling is also impressive. Mine is the Metallic Black and it looks very handsome. It's time for everyone to join the world's love affair with this car. The power is perfect and I don't need more horsepower, especially since it gets a surprising 36 MPG on the highway (I was shocked since AWD is listed for 29 MPG). I love the leather and the classy Audi interior. You can tell that every part used is of high quality, even the tires. Best of all, there are very few on the road. I would definitely buy it again, but don't you buy it because I want to be the only one :)
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Vehicle year: 2012
The Kizashi was one of the cars on my short list to test drive, along with the new Optima. After driving the Optima first, I got in the Kizashi and was immediately impressed. This car is so much fun to drive, and the design and quality of the interior are top-notch. Everywhere I go, people compliment its looks. The power is more than adequate for my needs, and it's actually larger than it appears in pictures. While the rear seat room is a bit less than most competitors, four adults can still fit comfortably. The seats are well-shaped and supportive, even in the back, which is a big improvement over the Optima's rear seat that felt low, flat, and dark.
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Vehicle year: 2011
Congratulations on your purchase! It's great to hear that you're enjoying your white Kizashi. The steering is definitely one of the standout features of this mid-sized sedan, and it's wonderful to hear that you're finding it so fluid. The interior quality is also excellent, and it's great to hear that you're finding it so quiet. It's also impressive that you're getting such good gas mileage, with an average of 27 MPG around town and 32 MPG on the highway. It's no surprise that you're getting inquiries about your car - it's a fantastic choice!
Are you having problems with your Suzuki Kizashi?
Casimir Hill 2025-01-05
Vehicle year: 2013
This car was one of the first to have push-to-start technology, which was still being developed at the time. While I owned this car, I faced some frustrating moments when the dashboard error code caused the on/off engine button to malfunction, resulting in the car not starting. However, apart from this minor issue, I loved this car. Unfortunately, after just three months of owning it, the entire transmission failed. The cost of repairing it, including sourcing a used one, was more than what I had paid for the car, so it was essentially totaled. I have owned cars with conventional automatic transmissions my whole life and have never had a transmission problem. This was my first CVT car, and within three months, the transmission failed. If CVTs are not properly maintained, they can fail. I have given this car a one-star review for its operating issues, and it is now sitting in a junkyard. It is a shame because if this car had a normal automatic transmission, I am sure the little 4-cylinder motor would have run just fine for ages. I loved the little button that allowed me to switch from FWD to AWD, the sound system, the seats, and the styling. Beware of the CVT version of this car.
Dorian Hill 2024-11-19
Vehicle year: 2011
On our way to a day trip 160 miles from home, our 10-day-old car with only 700 miles on it started experiencing issues with gear shifting and high RPMs at low speeds. Despite trying manual mode, the car continued to malfunction and eventually the gas pedal stopped working altogether. We quickly contacted Roadside Assistance and remained confident that the issue would be resolved. Although the closest tow truck was 45 miles away, we remained calm and collected throughout the situation.
Cyril Simonis 2024-02-13
Vehicle year: 2011
This car is great, but Suzuki needs to stand behind all of its work in its warranty. Despite having owned the vehicle for less than two months and not having driven it on a dirt road, it already has numerous paint chips and scratches from rocks. The paint quality is unacceptable. I took it to the dealership where I purchased it, which was 2 1/2 hours away, and the service manager took pictures of every chip. However, even after showing the evidence, Suzuki refused to consider it a paint issue and denied coverage under the warranty. While I still love the car, it is disappointing that the outside appearance is not up to par.