Jaguar I-pace problems
The Jaguar I-Pace (stylised as I-PACE) is a battery-electric crossover SUV produced by Jaguar Land Rover (JLR) under their Jaguar marque. The I-Pace was announced in March 2018, European deliveries began in June 2018 and North American deliveries started in October 2018. Amid slowing sales and a change in corporate vision, Jaguar has announced that the I-Pace will be discontinued by 2025.
Development
The Jaguar I-Pace was designed by Ian Callum. The concept version of the car, described as a five-seater sports car, was unveiled by JLR at the 2016 Los Angeles Motor Show and shown on-road in London in March 2017.
The I-Pace is built by contract manufacturer Magna Steyr in Graz, Austria, and the production version of the I-Pace was revealed in Graz on 1 March 2018.
Some of the electric drive technology has come out of the Jaguar I-Type electric Formula E racing car programme, and the concentric motors were developed by JLR engineer Dr. Alex Michaelides.
Social links
Jaguar I-pace model years
Common Jaguar I-pace problems
Based on complaints from owners of the Jaguar I-Pace, common problems with this car include:
- Heater Failures: Owners have reported issues with the heater in the Jaguar I-Pace. This problem can lead to discomfort for passengers, especially in cold weather conditions. Heater failures can impact the overall driving experience and may require professional repair to resolve.
- Windscreen Leaks: Another common problem with the Jaguar I-Pace is windscreen leaks. This issue can result in water entering the vehicle, potentially causing damage to the interior and affecting visibility while driving. Windscreen leaks need to be addressed promptly to prevent further complications.
- 12V Battery Failures: Owners have experienced 12V battery failures in the Jaguar I-Pace. A malfunctioning 12V battery can lead to starting issues, electrical problems, and overall vehicle reliability concerns. Addressing 12V battery failures promptly is crucial to ensure the proper functioning of the car.
These common problems reported by Jaguar I-Pace owners highlight some of the challenges associated with this electric vehicle model. Addressing these issues promptly and seeking professional assistance when needed can help maintain the performance and reliability of the Jaguar I-Pace.
What is the problem with the I-Pace?
Drivers of Jaguar I-Pace vehicles have revealed their concerns over the electric vehicles appearing to accelerate without warning and suffer brake failures. Several owners have reported terrifying experiences with the luxury £80,000 model in Britain which has seen them crash into houses or drive off car parks.
Why is the Jaguar I-Pace not selling?
Jaguar I-Pace left out of EV revamp
He said the I-Pace will be discontinued before the company's relaunch in 2025 (alongside the rest of its current model range). The company is looking for a fresh start, and the I-Pace will not be included, not even as a bridge vehicle.
Is the Jaguar I-pace dependable?
I-Pace should be the most reliable Jaguar in the range and there's plenty of safety tech. Jaguar hasn't had the best reputation for reliability in recent years, but owners are satisfied with their cars more generally.
How many miles will a Jaguar i-Pace last?
The I-Pace houses a sizeable 90kWh battery but offers range of around 240-250 miles (official WLTP is 255 miles). Consequently, efficiency falls noticeably below the expected lower threshold of 3mi/kWh.
Percentage distribution of complaints by Jaguar I-pace years
We have researched Jaguar problems and analysed all the complaints filed against Jaguar I-pace cars and compiled the top 3 most problematic Jaguar I-pace model years:
Below you can see the percentage distribution of known problems by Jaguar I-pace model years.
Distribution of the number of complaints by Jaguar I-pace years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Jaguar I-pace car problems categorized by type of issue
After analysing all complaints related to Jaguar I-pace , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Service brakes problems
- Unknown or other problems
- Fuel/propulsion system problems
- Power train problems
The graph below shows statistics for all Jaguar I-pace vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by I-pace model years
A total of 3 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by I-pace model years
There were a total of 2 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 59 complaints about various vehicle components related to the Jaguar I-pace . Below are the 25 most recent complaints reported for Jaguar I-pace vehicles.
Latest 25 complaints
Jaguar I-pace 2019
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-18
- VIN: SADHD2S15K1
- Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: See attached document for complaint.
Jaguar I-pace 2019
- Date Of Incident: 2024-06-26
- Date Complaint: 2024-10-10
- VIN: SADHD2S19K1
- Components: ELECTRICAL SYSTEM
- Summary: Recall H514 2019 Jaguar I-PACE
Jaguar I-pace 2019
- Date Of Incident: 2024-10-09
- Date Complaint: 2024-10-09
- VIN: SADHD2S12K1
- Components: ELECTRICAL SYSTEM
- Summary: The vehicle has a recall. With JAG stating that there is a temporary fix. In addition all the previous software updates, according to the dealer service department, simply caused a "HIGH VOLTAGE ERROR" light to continuously pop on. I have asked the dealer to perform their interim fix, but they are telling me that at this point they do not know how to do it.
Jaguar I-pace 2019
- Date Of Incident: 2024-09-30
- Date Complaint: 2024-10-04
- VIN: SADHD2S17K1
- Components: ELECTRICAL SYSTEM
- Summary: My Jaguar dealer implemented what they said was a H514 interim recall update remedy on my 2019 I-Pace while it was in for other repairs. This remedy action is stated on this web site to "have their maximum state of charge altered to80%". Not less than or more than 80%. My dealer apparently gave a false high temperature signal to the current H441 software in my car and the car tripped to prevent charging > 72%. This brings in a large message on the dash "Traction Battery Fault". Jaguar is apparently taking a shortcut that does not meet their stated response to the NHTSB as to what they will do for the interim update. Truthfulness in Jaguars reporting to the NHTSB is in doubt due to this action.
Jaguar I-pace 2019
- Date Of Incident: 2023-12-01
- Date Complaint: 2024-10-01
- VIN: SADHD2S17K1
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2019 Jaguar I-Pace. The contact stated that the traction control system and battery warning lights were illuminated. The vehicle was not charging over 75 percent. The contact received notification of NHTSA Campaign Number: 24V183000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer and was diagnosed and determined that three EV battery modules needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 26,000. Parts distribution disconnect.
Jaguar I-pace 2019
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-31
- VIN: SADHD2S15K1
- Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
- Summary: Inquiry Regarding Safety Recall and Manufacturer Responsability Dear NHTSA, I am seeking your assistance regarding a vehicle I imported from the United States to Iceland. The vehicle, Jaguar i-pace 2019, has been identified as having a defective and dangerous battery, which is part of a safety recall in the U.S. Despite this, the manufacturer’s representative in Iceland refuses to honor the recall or provide a replacement battery, citing that the car is no longer in the U.S. Given the serious safety risks, I would appreciate guidance on what steps I can take or what recourse I have. Is there any possibility to enforce the recall or ensure the manufacturer takes responsibility even outside the U.S.? Thank you for your assistance. Best regards, [XXX] [XXX] --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Jaguar I-pace 2019
- Date Of Incident: 2022-09-05
- Date Complaint: 2024-08-28
- VIN: SADHD2S14K1
- Components: SERVICE BRAKES, HYDRAULIC,ELECTRICAL SYSTEM,STRUCTURE
- Summary: The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt significantly hard and the vehicle hesitated to respond, causing the braking distance to be extended. The message "Okay to Drive with Caution - Brake Pedal Feel Reduced" was displayed. The vehicle was taken to the dealer, where one of the 12-Volt battery was replaced; however, the failure recurred. The contact replaced the second 12-Volt battery; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing battery failure. The messages "Okay to Drive with Caution - Traction Battery Fault Detected" and "ASPC Not available" were displayed. The contact stated that the main battery was replaced. Additionally, the vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure increased after the recall repair. The contact stated while driving 25 MPH, the front drive motor failed to shift into gear, causing the vehicle to stall. The message "Gear Box Failure" was displayed. The contact was unable to pull to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the drive motor and pawl actuator harness had failed and needed to be replaced. The parts were replaced. The contact also stated that water had leaked onto the dashboard through the windshield. The dealer replaced the windshield and the head display. The contact stated the brake failure had been recurring intermittently while driving. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 38,000.
Jaguar I-pace 2020
- Date Of Incident: 2024-08-25
- Date Complaint: 2024-08-25
- VIN: SADHB2S12L1
- Components: UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
- Summary: I was stopped at a stoplight, waiting to turn left. The light turned green I slowly engaged the accelerator. All occupants in the car felt the car jolt forward then the fault alarms went off. I was able to continue to drive the car safely and returned home. This is the second time this has happened within the last 30 days. The first time the vehicle bricked on me, it was towed to the Jaguar dealership in Tacoma Washington. There they reset the vehicle defaults disappeared, and it was returned to me. The first time this happened, I was turning into a parking lot and parked in a parking space. At that time the car would not go into park. I turned the vehicle off and turned it back on again. It remained in gear however the vehicle was not moving. It would not let me start it and I was unable to drive it.
Jaguar I-pace 2020
- Date Of Incident: 2024-08-14
- Date Complaint: 2024-08-17
- VIN: SADHD2S11L1
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
- Summary: High voltage battery is over heating. Constantly getting messages stating "Traction Battery Fault Detected" when charging or when there are days of extreme heats. In addition, when charging, a loud fan like noise is present and car gets really hot. Now my car is stating "Stop Safely Battery Fault detected " right in the middle of me driving and I lost power for about 14 seconds. Power goes in and out. Although my car VIN isn't included in the NHTSA CAMPAIGN ID: 24V183000 and Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369. My car is affected by this same issues if not more
Jaguar I-pace 2020
- Date Of Incident: 2024-08-08
- Date Complaint: 2024-08-16
- VIN: SADHB2S16L1
- Components: FUEL/PROPULSION SYSTEM
- Summary: Several battery cells have failed and have required replacement on at least 3 occasions in this vehicle. I believe there is a fire risk and that the affected vin range of recall H484 was too narrow. Please consider widening the range of the recall to include the batch used in this vehicle as they are clearly defective as seen by the disproportionately high failure rate.
Jaguar I-pace 2020
- Date Of Incident: 2024-05-11
- Date Complaint: 2024-08-05
- VIN: SADHD2S17L1
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: I noticed a strong mildew smell in car. So I searched around car to see where smell was coming from noticed foggy moisture on windshield along with water drips. So I did some more searching and noticed front and back floor mats were wet. I pulled them up and carpet underneath was also wet. I took car to dealer in May 2024 and basically they stated they couldn’t find where water was coming from. And did I want to report water damage to my insurance company. I said ofcourse not because unknown water shouldn’t be in car. Also, Informed them I researched several websites on this 2020 Ipace and several consumers have had the same problems and issues. Again they refused to fix and told me to come get car. Ok now in July 24. I get into car was able to reverse out of parking area and then couldn’t put car into drive. So now I’m struck in alley for hours until I finally was able to put in neutral and friend pushed into a grass field. Car was towed to same dealer where now they are now stating the electrical was damaged from water. And again asked me do I want to report to my insurance again my answer was no! Due to this not being my fault and again several consumers have had the same problems. I also Informed them I leased car in 2021 and it’s under a warranty with 20,822 miles. So till this day car is in the shop and they are refusing to complete work and my lease will end 08/13/24.
Jaguar I-pace 2019
- Date Of Incident: 2024-02-02
- Date Complaint: 2024-07-17
- VIN: SADHD2S14K1
- Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: My car is a full electric Jaguar In the dashboard has a display telling me Battery default drive with caution The car was charging up to 70% of battery According to the owners handbook Do not charged in the garage About January I got a recalls on the battery I took the car to the dealership about a month latter I got my car back About a month later same thing last time was in March for the same issue and my car still sitting in the dealership
Jaguar I-pace 2020
- Date Of Incident: 2024-07-02
- Date Complaint: 2024-07-12
- VIN: SADHD2S18L1
- Components: ELECTRICAL SYSTEM
- Summary: I own a 2020 Jaguar I-Pace. Last year H441 software update had been installed on my car as per NHTSA guidelines. To reach of the right car started giving me trouble. I was getting loud fan noise. A few days later I got a traction battery fault notification.Since then, the car has not been charging more than 72%. I gave the car to the dealership for service. They informed me that the H441 software had identified a battery fault within the high-voltage battery and is preventing the car from charging greater than 72%. A few days later they informed me that model number 14 in the high-voltage battery pack had a fault and needs to be replaced. As per the H441 recall, Jaguar is supposed to replace the battery free of cost. But the dealership is asking me for 6979.60 USD to replace the model. When I asked them why am being charged the amount when Jaguar is supposed to replace the pack at no cost, they informed me that my car is out of warranty. As per the customer notification letter sent from Jaguar in the past, there is no mention of battery warranty being a part of the H441 recall. Currently my car is stuck at the dealership without any response from Jaguar. Please help me with the situation.
Jaguar I-pace 2019
- Date Of Incident: 2024-07-09
- Date Complaint: 2024-07-10
- VIN: SADHD2S13K1
- Components: ELECTRICAL SYSTEM
- Summary: On July 9, 2024, I contacted the Jaguar Columbia dealership in Columbia, South Carolina to schedule an appointment for the recall service. I spoke with Tabor in the service department who told me that Jamie Alexander, the dealership’s shop manager, advised him that Jaguar Columbia is not EV certified and the dealership does not have the equipment to complete the safety recall repair. On that same date, I contacted Jaguar’s Customer Relationship Center (as listed on the safety recall notice) to report the matter and ask for resolution. I was advised that there is an open case with Jaguar’s consumer affairs department that was started on July 1st. I was advised that the Customer relationship center could do nothing to help me because of the existence of this case that Jaguar has open. I have not been contacted by Jaguar regarding the status of the case and when I asked the Jaguar customer center for information to contact the Jaguar consumer affairs department, I was advised that the customer relationship center does not have any contact information for the Jaguar consumer affairs department. I would like to be contacted immediately by Jaguar regarding acceptable resolution.
Jaguar I-pace 2019
- Date Of Incident: 2024-07-04
- Date Complaint: 2024-07-07
- Fire: 1
- VIN: SADHD2S1XK1
- Components: ELECTRICAL SYSTEM
- Summary: Jaguar I-Pace was being charged, at home, using the 220v charging system. The charging unit had been in use with this vehicle for 5.5 years. On July 4, 2024 at 11:53 am, white smoke was observed coming from underneath the car. The charger was disconnected from the car. The fire department arrived and moved the car away from the house. At that time no smoke was visible and an infrared detector showed no heat. Approximately 1/2 hour later the car burst into flames, from underneath the car, just before the rear tire. The car was consumed in flames before the fire department could put the flames out.
Latest 5 recalls Jaguar I-pace
The National Highway Traffic Safety Administration (NHTSA) has issued 19 recalls for different components of the Jaguar I-pace.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Jaguar I-pace 2019
- Report Received Date: 2024-08-23
- Manufacturer: Jaguar Land Rover North America, LLC
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
- Consequence: A high-voltage battery that overheats increases the risk of a fire.
- Remedy: Owners are advised to park and charge their vehicle outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. As an interim repair, dealers will update the battery energy control module software, free of charge. The final remedy is currently under development. Owner notification letters are expected to be mailed October 18, 2024. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H514. These vehicles were previously recalled for this same issue under one or more recall numbers 24V-085 (H471), 23V-709 (H459), or 23V-369 (H441) and will need to have the new remedy performed.
- Model: Jaguar I-pace 2020
- Report Received Date: 2024-03-07
- Manufacturer: Jaguar Land Rover North America, LLC
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
- Consequence: A high-voltage battery that overheats increases the risk of a fire.
- Remedy: Dealers will replace the high-voltage battery, free of charge. Owner notification letters were mailed June 26, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.
- Model: Jaguar I-pace 2019
- Report Received Date: 2024-03-07
- Manufacturer: Jaguar Land Rover North America, LLC
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
- Consequence: A high-voltage battery that overheats increases the risk of a fire.
- Remedy: Dealers will replace the high-voltage battery, free of charge. Owner notification letters were mailed June 26, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H484. These vehicles were previously recalled under 23V-369 and will need to have the new remedy completed.
- Model: Jaguar I-pace 2022
- Report Received Date: 2024-02-22
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: EXTERIOR LIGHTING:TURN SIGNAL
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2024 Jaguar I-Pace vehicles. In the event that one of the turn signals stops working, the turn signal flash rate frequency will not adjust to warn the driver that a turn signal is not working correctly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence: Inoperative rear turn signals may not notify other drivers of a turning vehicle, increasing the risk of a crash.
- Remedy: Dealers will update the Car Configuration File (CCF) software, free of charge. Owner notification letters were mailed April 8, 2024. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H475.
- Model: Jaguar I-pace 2020
- Report Received Date: 2024-02-08
- Manufacturer: Jaguar Land Rover North America, LLC
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
- Consequence: Electrical arcing increases the risk of a fire.
- Remedy: Dealers will inspect and repair the busbar fasteners and replace any damaged components as necessary, free of charge. Owner notification letters were mailed March 21, 2024. Owners may contact Jaguar's customer service at 1-800-452-4827. Jaguar's number for this recall is H468.
Latest negative Jaguar I-pace car reviews
Latest positive Jaguar I-pace car reviews
-
Vehicle year: 2019
This is an incredible first attempt by Jaguar to give Tesla a run for its money. I have the First Edition, which is fully loaded with some great tech. The power delivery is incredible and it can beat a 100D from a standstill. Personally, I think the external styling and interior are much better than all electric vehicles currently available. I have already used the foot-gesture to open the rear hatch with both hands full of groceries and it works great! The self-driving mode is excellent and maintains the center of the lane and auto-stops and accelerates nearly identical to a Tesla. Overall, I love this car/sub/crossover and my z06 is seriously getting jealous sitting in the garage. The only downside I see thus far is the infotainment center controls. The interface looks great visually but is laggy and rather disorganized. I'm sure Jaguar will fix this with some over the air software updates. Mileage will vary. I live in a mountain area and I get about 200 miles to a full charge on eco mode. In performance mode and blasting off at every stop light reduces total miles significantly.
-
Vehicle year: 2019
Please consider that the Edmunds test drive may have occurred prior to key software upgrades.
-
Vehicle year: 2022
This is the most comfortable SUV I've ever driven. Other than the F-Type, it is also the car that is the most fun to drive. It's so quick, with smooth acceleration, that before you know it, you're at 60 MPH. My wife and I absolutely love this car.
-
Vehicle year: 2022
Everything works just like a normal gas vehicle, so there's nothing new to learn, except for the locations of EV chargers! The fit, finish, and material quality are superb, and the performance is absolutely stunning. In my experience, the real-life range appears to be just over 200 miles, but that's without any attempt to be frugal on my part. I recently did a ~350 mile trip home when I picked it up, stopping twice for approximately 25 minutes each time to top up the battery. It was easy and hassle-free!
-
Vehicle year: 2020
After selling thousands of new luxury cars from brands like Lexus, Acura, Maserati, Mercedes, Porsche, Jaguar, and Range Rover for 15 years, I thought I had seen it all. But then, while getting my F-Pace serviced, I saw the showroom model of the I Pace and fell in love. It's like a stealth fighter with an attractive front spoiler and a price tag that's half of Tesla's. With its sub-4 second acceleration, gorgeous control stack, and selectable drive modes, it appeals to everyone from crossover utility intenders to the middle-aged crowd. I can charge it to over 200 miles of range in just an hour with the must-have 240v upgrade charger. The warranty covers the 90kw, 550ft lbs of torque battery system for 8 years or 100,000 miles against 20% degradation in range. I love its seamless innovation and limited build that keeps the Porsche/AMG crowd guessing. The steering begs you to do a race track event. Lastly, Jaguar's I Pace Concierge Service provides lifetime synthetic oil changes, transmission fluids, belts, and replacement graphene/titanium plugs (worth $10,000) and unlimited complimentary replacement of the iridium dual sports converter and tuned active output exhaust system (even if you bump a curb or damage it for any reason at all) valued at $12,250! Please note that all items mentioned after the * are a little electric vehicle joke, as there are no plugs, exhaust, transmission, or need for oil changes. Gotcha!
Are you having problems with your Jaguar I-pace?
Colt VonRueden 2024-09-09
Vehicle year: 2019
I purchased a 2019 I-Pace because I was looking for a luxury EV. I was impressed with the design and the sales reps at my local dealership. In fact, I was so impressed that I purchased a second vehicle, a F-Type that same week. However, I did experience some issues with the I-Pace within two months of purchase. The car began to shake, not turn on even with a full battery, stall, brakes malfunctioning, and every warning light being illuminated. Despite four separate visits to the service department, Jaguar could not find the problem. They even recommended I lemon law it. It was frustrating to read reviews and discover that even Jaguar had severe concerns that the quality of their vehicles was sub par. To this date, I am still having issues and my lemon law claim is still pending. I hope Jaguar can address these issues and improve their product.
Myron Schinner 2024-05-17
Vehicle year: 2022
Sorry to hear about the issues you've had with your car. It must have been really frustrating to have so many faults so soon after buying it. I hope that the mechanic is able to fix everything and that you can start enjoying your new car soon. It's disappointing to hear that the customer service hasn't been up to scratch, but I'm sure they will do everything they can to make it right for you.
Julius Stroman 2024-05-16
Vehicle year: 2022
I would strongly advise against getting one of these. Our experience with Pivotal has been nothing but trouble. Shortly after taking delivery, the car stopped charging midway. This caused us significant inconvenience during our holiday in Devon, as we were unable to recharge the car to come home. Despite the efforts of AA breakdown and a Jaguar JLR technician, the car remained unusable until Monday morning. This resulted in lost pay and other disadvantages. Although the technician was able to update some software and get the car charging again, it had to be taken into the garage on Wednesday and remains there. We are due to return to Devon this afternoon, but we have no car. Guy Salmon has offered us a petrol car, but we are not interested in this option. As long-time electric car owners, we have never experienced such difficulties with Nissan or Hyundai. To make matters worse, the Jaguar customer relationship centre is currently closed and we are unable to get through on the phone. Given the amount we have paid for this car, we are extremely disappointed and stressed by this situation.
Berry Krajcik 2024-05-05
Vehicle year: 2020
Sorry to hear about the issues you've had with your car. It must have been really frustrating to have so many problems so soon after buying it. I hope that the mechanic is able to fix everything and that you can start enjoying your new car soon. It's disappointing to hear that the customer service hasn't been up to scratch, but I'm sure they will do everything they can to make it right for you.
William Considine 2024-05-01
Vehicle year: 2020
The car's charging issues have been thoroughly investigated and it has been determined that it can only be charged using a DC fast charger, rather than a 220v charger at home. This information has been confirmed by the dealership.