Genesis G90 problems
The Genesis G90 is a full-size car manufactured since 2015 by the South Korean company Genesis, the luxury division of Hyundai Motor Company. A four-door sedan, the G90 is the successor of the Hyundai Equus and was known as the Genesis EQ900 in South Korea from 2015 to 2019.
First generation (HI; 2015)
The Genesis G90 debuted in South Korea on December 9, 2015 as the Genesis EQ900.
The US market debut took place at the 2016 North American International Auto Show and went on sale in September 2016 at Genesis retailers as 2017 model year vehicles. Powertrains available included the 3.3T, 3.3T HTRAC, 5.0, 5.0 HTRAC.
The base model Genesis G90 has a turbocharged, 3.3-liter V6 engine which makes 272 kW (365 hp) and 510 N⋅m (376 lb⋅ft) of torque. The G90 Ultimate has a 5.0-liter V8 with 313 kW (420 hp) and 519 N⋅m (383 lb⋅ft) of torque. All models have an eight-speed automatic transmission with shiftronic and is also available with rear-wheel drive or all-wheel drive (HTRAC).
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Genesis G90 model years
Common Genesis G90 problems
The Genesis G90 is a luxury sedan that has been praised for its comfort, interior, and performance. However, there are some common problems that owners have reported with this vehicle.
One of the most significant issues reported by owners is engine problems with the 5.0-liter engine in the G90 Ultimate AWD model. One owner reported that their car had a myriad of problems, including noise and vibration issues, and eventually went into limp mode after hard acceleration. The dealership was unable to identify the problem for over two months, and it was eventually found that a rocker arm was never installed in the #1 cylinder valve train. This issue highlights serious concerns with Genesis' quality control processes, and the owner ultimately hired a lemon law lawyer to seek a remedy.
Another issue reported by owners is anxiety-prone driver safety features. The 2023 Genesis G90 has a number of safety features that are designed to assist drivers, but some owners have reported that these features can be overly sensitive and cause unnecessary anxiety. For example, the lane departure warning system can be overly aggressive, causing the car to suddenly jerk back into the lane.
The new V6 engines in the 2023 Genesis G90 also have poor fuel economy. Genesis has ditched the 5.0-liter V8 for a pair of twin-turbo V6 engines for this year. While these engines produce more horsepower, they also consume more fuel. This can be a significant drawback for owners who are looking for a luxury sedan that is both powerful and fuel-efficient.
Consumer Reports expects the 2024 G90 to have about average reliability when compared to other new cars. However, it is important to note that the G90 has had some reliability issues in the past. For example, the 2018 Genesis G90 had below-average reliability, with owners reporting problems with the car's engine, transmission, and electrical system.
In summary, while the Genesis G90 is a luxurious and capable sedan, it is not without its issues. Owners have reported problems with the engine, safety features, and fuel economy. It is important for potential buyers to do their research and consider these issues before making a purchase.
What is the problem with the Genesis G90?
Hyundai Motor America (Hyundai) is recalling certain 2023 Genesis G90 vehicles. In the event of a crash, the front driver-side, passenger-side, and rear seat belt pretensioners may explode upon deployment.
Is the Genesis G90 a reliable car?
That's only somewhat true. According to consumerreports.com, the Genesis G90 has a reliability rating of about two out of five. That's not very good, even compared to other luxury sedans. But not every source is as negative.
How long will a Genesis G90 last?
The Genesis G90 can last for more than 40,000 miles and even up to 100,000 or more miles without many issues.
Do Genesis have engine problems?
Genesis is recalling 2019-2022 G70 sedans, 2018-2020 G80 sedans, and 2017-2022 G90 sedans equipped with 3.3-liter turbocharged V6 engines because an oil leak may develop and cause a fire. 28,349 vehicles are included in the vehicle. Earlier this month, Kia recalled some vehicles for the same issue with the same engine.
Percentage distribution of complaints by Genesis G90 years
We have researched Genesis problems and analysed all the complaints filed against Genesis G90 cars and compiled the top 5 most problematic Genesis G90 model years:
Below you can see the percentage distribution of known problems by Genesis G90 model years.
Distribution of the number of complaints by Genesis G90 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Genesis G90 car problems categorized by type of issue
After analysing all complaints related to Genesis G90 , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Engine problems
- Unknown or other problems
- Power train problems
- Engine and engine cooling problems
The graph below shows statistics for all Genesis G90 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by G90 model years
A total of 5 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by G90 model years
There were a total of 2 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 41 complaints about various vehicle components related to the Genesis G90 . Below are the 25 most recent complaints reported for Genesis G90 vehicles.
Latest 25 complaints
Genesis G90 2017
- Date Of Incident: 2024-08-08
- Date Complaint: 2024-09-10
- VIN: KMHG34JA3HU
- Components: STEERING
- Summary: Steering wheel sticks when making left or right turn. Have to manually return the steering wheel back to a straight/neutral position. Extremely dangerous! If you don’t manually align the steering wheel quickly you will lose control, go off road, or hit another vehicle on any turn. Issue is consistent and wide spread problem among their vehicles after further investigation into the brand.
Genesis G90 2017
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-23
- Components: ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
- Summary: See attached document for complaint.
Genesis G90 2018
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-07-22
- VIN: KMHG54JH3JU
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: vehicle went dead. replaced the battery. Started after replacement but went dead a few days later. Towed to dublin CA genesis. Diagnosed as water corrosion to wiring harness. vehicle has less than 22000 miles, other than car washes and normal winter driving in CA. Genesis does have a recall for water intrusion NHTSA ID# 24v107000. I believe my issue is related to this recall but the dealership doesnt think so.
Genesis G90 2018
- Date Of Incident: 2024-04-11
- Date Complaint: 2024-07-02
- VIN: KMHG34JA6JU
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2018 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact attempted to make the manufacturer aware of the issue; however, was unable to reach a representative. The contact had not experienced a failure. VIN tool confirms parts not available.
Genesis G90 2019
- Date Of Incident: 2024-02-14
- Date Complaint: 2024-05-13
- VIN: KMTF34JA9KU
- Components: ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
- Summary: The contact owns a 2019 Genesis G90. The contact stated while driving at various speeds, the contact became aware of an abnormal burning odor. Additionally, the contact stated while driving at various speeds, there was blue smoke coming from underneath the hood. There was no warning light illuminated. The contact stated that her fiancé test-drove the vehicle and noticed a significant amount of blue smoke coming from underneath the hood. The vehicle was towed to the dealer, where an unknown repair was performed, but the vehicle remained at the dealer. Additionally, the contact received notification of NHTSA Campaign Numbers: 24V107000 (Electrical System) and 24V191000 (Engine and Engine Cooling); which the contact related to the failure; however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
Genesis G90 2018
- Date Of Incident: 2024-05-13
- Date Complaint: 2024-05-13
- VIN: KMHG34JA5JU
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2018 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Genesis G90 2019
- Date Of Incident: 2024-04-17
- Date Complaint: 2024-04-17
- VIN: KMTF34JA1KU
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2019 Genesis G90. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Genesis G90 2017
- Date Of Incident: 2021-04-08
- Date Complaint: 2024-04-08
- VIN: KMHG34JA4HU
- Components: ENGINE AND ENGINE COOLING,ELECTRICAL SYSTEM
- Summary: The contact owns a 2017 Genesis G90. The contact stated that while the vehicle was parked and running, the vehicle was idling rough and shaking. The vehicle restarted; however, the shaking failure recurred. The vehicle was not repaired. The contact received notification of NHTSA Campaign Numbers: 24V107000 (Electrical System) and 24V191000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Genesis G90 2017
- Date Of Incident: 2024-02-12
- Date Complaint: 2024-03-11
- VIN: KMHG54JH9HU
- Components: UNKNOWN OR OTHER
- Summary: I have replaced my water pump and thermostat three times in my car in the last two years. I replaced the thermostat less thirty days ago and it still overheating. Southtowne Genesis Dealership in Newman, Georgia has been very rude and unprofessional to me. I need some help.
Genesis G90 2017
- Date Of Incident: 2023-11-20
- Date Complaint: 2023-12-12
- VIN: KMHG34JA3HU
- Components: ENGINE
- Summary: The contact owns a 2017 Genesis G90. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood. The oil warning light intermittently illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was leaking oil and advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that there was oil leaking from the turbo chargers and the engine block. The contact was not aware of what needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 82,000.
Genesis G90 2017
- Date Of Incident: 2023-10-09
- Date Complaint: 2023-10-09
- VIN: KMHG54JH9HU
- Components: ENGINE
- Summary: I have replaced my thermostat four times in the last 18 months and I had it towed to the dealership again this morning for the same overheating problems.
Genesis G90 2021
- Date Of Incident: 2023-08-18
- Date Complaint: 2023-10-06
- VIN: KMTF54PH3MU
- Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: The vehicle started smoking and stalled out Aug 18,2023. The vehicle starting shaking then I parked it for about two (2) hours. When I tried to crank vehicle again it wouldn’t crank. I attempted to complete diagnostic test but the vehicle wouldn’t remain on. I contacted dealership I purchased it from. They order a tow to be brought in. The dealership repair shop for about 3 weeks didn’t know what happened. The change filters and oil change but it still was stalling.
Genesis G90 2021
- Date Of Incident: 2023-09-08
- Date Complaint: 2023-09-13
- VIN: KMTF34PA9MU
- Components: TIRES
- Summary: This is not about a tire failure but rather dangerous mis sizing of tires from factory.I bought the car new. It was never in an accident or had a flat tire and did not have service call until this week at 13000 or so miles.the service included tire rotation and balance, but the service man called and said he wasn’t going to do it because the driver rear tire was the wrong size!!!! It was supposed to be 275/40 R19 101W but was 245/45R19 98W. The two front tires are 245’s as they should be but BOTH rears are supposed to be the 275’s! Clearly this affects handling, wear, stability etc. I’m a very careful driver but someone less careful could roll over on a fast corner turn! How many more Hyundai/ Genesis tires are mis sized? No one checks that when you buy a car!
Genesis G90 2018
- Date Of Incident: 2023-01-02
- Date Complaint: 2023-01-04
- VIN: KMHG54JH6JU
- Components: LATCHES/LOCKS/LINKAGES
- Summary: The internal trunk release latch will not open the trunk. A person inside the trunk compartment may become trapped, increasing their risk of injury. - The trunk latch failed. It is available for inspection, upon request. - A person inside the trunk compartment may become trapped, increasing their risk of injury. - The problem has been confirmed by the dealer (Courtesy Hyundai in Tampa, FL) - The component has not been inspected by police, manufacturer, or others. - There are no warning lamps or messages prior to the problem occuring.
Genesis G90 2022
- Date Of Incident: 2022-04-06
- Date Complaint: 2022-11-16
- VIN: KMTF34PA5NU
- Components: SEATS
- Summary: Seat memory #1 was working when I purchased the vehicle on 9/30/2021. Meaning as I got into and started the vehicle the seat automatically went into the correct driver's position to safely drive the vehicle. It was later learned that one of the options on the vehicle was an easy out feature. Meaning the seat would move back all the way so the driver could easily exit the vehicle. The seat at this time did not go back all the way. So, the dealership installed the new part on April 6, 2022, to correct the easy out feature. After the new part was installed the seat memory for #1 would not work at all as before. Meaning the seat would not go into the number #1 position to drive the vehicle safely. Also, the new part after the installation did not correct the easy out situation either meaning the seat will not move all the way back at all for an easy out. Now when I get out of the vehicle, I have to manually repeat manually move the seat all the way back and down to force myself repeat force myself to hit the number #1 seat position when I get back into the vehicle to reset the seat in order to safety drive the vehicle. The dealership has said per Genesis the seat is operating as designed. I was not informed of this design flaw when I purchased the vehicle and if I was, I never would have purchased the vehicle.
Latest 5 recalls Genesis G90
The National Highway Traffic Safety Administration (NHTSA) has issued 13 recalls for different components of the Genesis G90.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Genesis G90 2022
- Report Received Date: 2024-04-19
- Manufacturer: Hyundai Motor America
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2022-2023 Genesis GV70, GV80, G80, and G90 vehicles. The fuel pump may fail, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will inspect and replace the fuel pump assembly, free of charge. Owner notification letters were mailed June 7, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 022G. This recall is an expansion of recall number 23V-630.
- Model: Genesis G90 2020
- Report Received Date: 2024-03-08
- Manufacturer: Hyundai Motor America
- Components: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2018-2020 Genesis G80, 2017-2022 G90, and 2019-2022 G70 vehicles equipped with a 3.3-liter V6 turbocharged engine. The left turbocharger oil feed pipe may deteriorate and leak oil.
- Consequence: An oil leak in the presence of hot engine components can increase the risk of an engine compartment fire.
- Remedy: Dealers will replace the left turbocharger oil feed pipe, free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 019G. This recall expands and replaces recall number 19V-538. Vehicles previously repaired under 19V-538 will need to have the new remedy completed.
- Model: Genesis G90 2017
- Report Received Date: 2024-03-08
- Manufacturer: Hyundai Motor America
- Components: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2018-2020 Genesis G80, 2017-2022 G90, and 2019-2022 G70 vehicles equipped with a 3.3-liter V6 turbocharged engine. The left turbocharger oil feed pipe may deteriorate and leak oil.
- Consequence: An oil leak in the presence of hot engine components can increase the risk of an engine compartment fire.
- Remedy: Dealers will replace the left turbocharger oil feed pipe, free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 019G. This recall expands and replaces recall number 19V-538. Vehicles previously repaired under 19V-538 will need to have the new remedy completed.
- Model: Genesis G90 2021
- Report Received Date: 2024-03-08
- Manufacturer: Hyundai Motor America
- Components: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2018-2020 Genesis G80, 2017-2022 G90, and 2019-2022 G70 vehicles equipped with a 3.3-liter V6 turbocharged engine. The left turbocharger oil feed pipe may deteriorate and leak oil.
- Consequence: An oil leak in the presence of hot engine components can increase the risk of an engine compartment fire.
- Remedy: Dealers will replace the left turbocharger oil feed pipe, free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 019G. This recall expands and replaces recall number 19V-538. Vehicles previously repaired under 19V-538 will need to have the new remedy completed.
- Model: Genesis G90 2019
- Report Received Date: 2024-03-08
- Manufacturer: Hyundai Motor America
- Components: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
- Summary: Hyundai Motor America (Hyundai) is recalling certain 2018-2020 Genesis G80, 2017-2022 G90, and 2019-2022 G70 vehicles equipped with a 3.3-liter V6 turbocharged engine. The left turbocharger oil feed pipe may deteriorate and leak oil.
- Consequence: An oil leak in the presence of hot engine components can increase the risk of an engine compartment fire.
- Remedy: Dealers will replace the left turbocharger oil feed pipe, free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 019G. This recall expands and replaces recall number 19V-538. Vehicles previously repaired under 19V-538 will need to have the new remedy completed.
Latest negative Genesis G90 car reviews
Latest positive Genesis G90 car reviews
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Vehicle year: 2019
I'm so glad to hear that you're enjoying your Genesis! It sounds like you've had a great experience with the brand, and I'm happy to hear that the latest model has exceeded your expectations. The 3.3 bi-turbo engine sounds like a real standout feature, and it's great to hear that the ride is so comfortable and customizable. I'm also impressed to hear that the infotainment system and safety features are top-notch. It's always great to hear about a car that's both stylish and functional. Thanks for sharing your thoughts with us!
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Vehicle year: 2021
I have owned six Lexus vehicles and a Kia K900, but the Genesis is by far superior for the money and tops the others in all respects. I have had it for about five years and have only experienced one problem with the brakes locking. I have now had my G90 for three years and have had zero problems. In fact, it is one of the best cars I have ever owned, and I have owned about twenty-five cars. I find this Genesis to be overall better than a comparable Lexus vehicle, which would cost about $25,000 more. If you are considering buying a Genesis, I highly recommend that you do so. I hope you will not be disappointed.
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Vehicle year: 2020
This luxury sedan is truly exceptional, but unfortunately, it hasn't received the recognition it deserves due to a botched product launch by Genesis. Despite this, I ordered the 2019 5.0 Ultimate model and it was well worth the wait. My insurance company tells me that this is the 24th car I've insured in 40 years of driving, and it's by far the best. Everything about it just feels right. Car and Driver even calls it the 'zen catacomb', which I completely agree with. While there are a few minor issues, such as the turning radius being a bit large and the dashboard being non-symmetrical, they are easy to overlook. Additionally, the car comes with everything included, so there are no difficult decisions to make. Overall, it's a fabulous car that I highly recommend.This car is a category killer, and you'll be beating the best that Mercedes and Audi offer in the $120K range, but only paying $76K. Fantastic value.
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Vehicle year: 2021
After reading negative reviews of the then forthcoming Lexus 500 LS, I decided to consider replacing my 460 LS with the G90 instead of getting another LS (which would have been my fourth). Due to the beginning of Covid, I could only find a 2019 version for my test drive. Nevertheless, it blew me away! I wasn't expecting the heads-up display, which is what first caught my attention. The self-driving aspects of the car were intuitive and easy to change, and the ride was smooth and fast, even better than my 2017 LS. So, I purchased the 2020 AWD version. I have now driven the car for a year and still marvel at how much I enjoy it. On my drives from Texas to Colorado, which takes about 11 hours, it is great to be able to just put a hand on the wheel and have the car largely drive itself. The Lexicon sound system is better than the Mark Levinson systems in the Lexus. The car is faster and smoother than the Lexus. Although the dealership experience is not as good, the car is soooo enjoyable and reasonably priced. This is the best car I have ever owned, and I love it! Updated 4/20: The car still drives great, but the electronic add-ins leave something to be desired. My dealer tells me I can no longer get weather forecasts because I do not subscribe to Sirius. Genesis says that is not the case at all. Also, except when you are in a large city, the weather, gasoline price, and other data are unavailable. Genesis should work out their problems getting this information to the driver. Other brands can do it. 4/23: Still a great car. It has been reliable. My only complaint is still the lack of information in rural areas.
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Vehicle year: 2021
Hello! I hope you're doing well. I wanted to share my experience with the car I recently purchased. I noticed that when driving at speeds above 35 mph, the ride was a bit bumpy and the steering wheel and front seats were shaking. I took the car back to the dealer and unfortunately, there was a bit of miscommunication. The dealer had let out 5 lbs of air from the tires, which actually made the ride considerably better. However, the car manual called for about 35-36 lbs. of air and the dealer had lowered it to 32 lb. They tried to convince me that 32 was the proper amount and that I shouldn't pay attention to the manufacturer's instructions. I appreciate their effort to help, but I decided to return the car and look for something that better suits my needs. Thank you for your time and understanding.
Are you having problems with your Genesis G90?
Curtis Legros 2025-08-02
Vehicle year: 2018
My 2018 G90 is a remarkable vehicle, offering state-of-the-art features and unparalleled comfort. Although I have experienced some issues, such as the trunk not opening by itself on day one, I was able to fix it myself by lengthening the rubber stops to preload the lid. When the battery died and wouldn't take a charge, I was relieved to find that it was still under the 3-year valet warranty, and the dealer promptly picked it up, replaced the battery, and returned it to me. However, I was disappointed to learn that the connective service will no longer work on my vehicle after Dec. 2022 due to 3G going away. Despite this setback, I remain confident in the quality of my vehicle. I am currently working with my local service department to replace a defective right tail light, but I am optimistic that this issue will be resolved to my satisfaction. With just under 9,900 miles on the clock, my G90 has been well-maintained and always garaged, and I am looking forward to many more years of driving pleasure.
Uriah Kertzmann 2025-07-29
Vehicle year: 2018
If you're a fan of older Lincoln Continentals or Cadillacs, you'll find that this car is equally luxurious and filled with high-tech features, providing a similar ride. Unfortunately, since the delivery of the vehicle with less than 100 miles on it, there have been some vibration issues. Despite a dozen alignments and road force balancing, a new front axle, new drivetrain, new front tires, and transfer case, the vibration still persists. Additionally, there is wind noise from the driver's window that has persisted even after FIVE attempts to repair it. However, it's worth noting that I also own a Genesis G80 that has been pretty much bulletproof. It seems that I may have just gotten a lemon, although steering and chassis vibration is a persistent complaint amongst G90 owners.
Koby Altenwerth 2025-07-27
Vehicle year: 2018
I recently had an experience with a car dealership where I encountered some issues with the vehicle I purchased. Although there were some initial problems, the dealership was able to resolve them and provide me with a replacement car. Unfortunately, the second car also had some issues, including water leakage and problems with the tires. I was even locked out of the car due to electronic problems. The dealership had to bring in engineers to fix the car, which took a few months. During this time, I was provided with a loaner car, which was not in the best condition. When I received my car back, I noticed some greasy handprints on the white interior. While my experience was not ideal, I was eventually able to receive a buy back and get my money back. Overall, I believe that the dealership did their best to resolve the issues I encountered.
Merle Beier 2025-07-21
Vehicle year: 2017
I have been a loyal Lexus owner for the past 5 years, but recently I have been feeling a bit disappointed with the direction the brand has been taking. The new models seem to be geared towards a younger audience, which is great, but I prefer the refined and elegant style of the older models. When it was time to replace my 2008 Lexus LS600hL, I decided to test drive the Genesis G90 and I was blown away! The exterior is conservative yet classy, and the interior is simply amazing. The safety features are comprehensive and standard, which is a huge plus. Although the dealership experience was not as good as my Lexus dealer, my salesman went above and beyond to make sure I was satisfied. He even delivered my car to me and will provide me with a loaner whenever I need service. Overall, I am thrilled with my decision to switch to the Genesis G90!I chose to lease this car because I was concerned about the high depreciation hit potential. However, the lease price for a $71K car was very reasonable, and I will probably just get another new Genesis when this lease is up. If you currently drive a Lexus LS, BMW 7-series, Mercedes S, or Audi A8, you owe it to yourself to take the G90 for a test drive. This car is sure to make a splash once it becomes more widely understood!
David Bradtke 2025-06-06
Vehicle year: 2019
This car is undeniably a remarkable vehicle and an absolute joy to drive. Despite the unfortunate discontinuation of the Genesis brand by the dealership I purchased from in Jan 2020, I remain confident in the car's exceptional quality. While the Valet service was a significant selling point for me, I understand that it is provided by the dealership and is limited to a radius of about 50 miles from the dealership. Although I was disappointed to learn this, I remain satisfied with my purchase and the luxury experience it provides. My confidence in the Genesis brand remains unwavering, and I look forward to continuing to enjoy my exceptional vehicle.