Toyota Prius prime problems
The Toyota Prius Plug-in Hybrid (often abbreviated as the Prius PHV and known as the Prius Prime in North America, South Korea, and New Zealand) is a plug-in hybrid liftback manufactured by Toyota. The first-generation model was produced from 2012 to 2016. The second-generation model has been produced since 2016. Production of the third-generation model began in 2023.
The Prius Plug-in Hybrid was the second most sold plug-in electric car in 2012, and became third-best all-time in December 2014. As sales declined after the end of its production, the Prius PHV fell to fifth place in the global ranking by November 2015, after being surpassed by both the Tesla Model S and the Mitsubishi Outlander PHEV. As of December 2017, sales were led by North America with 66,800 units, followed by Japan with 48,800, and the European market with 13,100 units. The U.S. was the leading country market with 65,703 units sold by 2017. As of December 2019, cumulative global sales of both Prius plug-in generations totaled 209,000 units.
Concept and demonstration models
The Prius Plug-In Hybrid Concept was exhibited at the September 2009 Frankfurt Motor Show, the October 2009 Tokyo Motor Show, and the December 2009 Los Angeles Auto Show. The vehicle was based on the third-generation Toyota Prius (model XW30) but outfitted with 5.2 kWh lithium-ion batteries. The selected battery capacity is the minimum required for a vehicle to be eligible for the U.S. federal tax credit of US$2,500, which under the American Clean Energy and Security Act of 2009 is applicable to the first 200,000 plug-ins sold by an automaker.
After displaying the concept version in these three shows, a global demonstration program involving 600 pre-production test cars began in late 2009 and took place in Australia, Canada, China, France, Germany, Japan, New Zealand and the United States. The demonstration vehicles were made available for lease to fleet and government customers, of which, 230 were delivered in Japan beginning in late December 2009, 125 in the U.S. by early 2010, and 200 in Europe in spring 2010. All program vehicles were equipped with data tracking devices to allow Toyota to monitor the car's usage for further development of the plug-in hybrid system.
The pre-production Prius Plug-in used three different batteries: two added batteries to provide all-electric drive and the standard hybrid battery which engages when the first two are depleted, allowing the car to operate like a regular hybrid Prius. According to Toyota, when the vehicle started, it operates in all-electric mode, drawing electrical power directly from the first battery pack. When the first battery was depleted, it disconnected from the circuit and the second pack engaged. When the second pack was depleted, it disconnected from the circuit and the vehicle defaulted to conventional hybrid mode, using the main battery as the sole electrical power source. Pack one and pack two would not reengage with the circuit until the vehicle was plugged in and charged.
According to Toyota, the demonstrator was rated at 1.76 L/100 km (134 mpg‑US; 161 mpg‑imp) on the Japanese JC08 cycle with a combined efficiency based on 43.6% of driving in EV mode, and CO2 emissions of 41 g/km. Fuel efficiency operating as a gasoline-electric hybrid, like the regular Prius, is 3.3 L/100 km (72 mpg‑US; 86 mpg‑imp) with CO2 emissions of 76 g/km.
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Toyota Prius prime model years
Common Toyota Prius prime problems
The Toyota Prius Prime, a plug-in hybrid vehicle, has been praised for its fuel efficiency and eco-friendly features. However, as with any vehicle, there have been some reported issues and complaints from owners. Here are some common problems based on owner feedback and recall information:
- Brake Booster Pump: Toyota has also issued a recall for certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles due to a potential issue with the brake booster pump. The brake booster pump may fail, causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. This issue can be resolved by dealers inspecting and, if necessary, replacing the brake booster pump free of charge.
- Electrical System Issues: Some owners have reported issues with the electrical system, particularly in the 2013 Toyota Prius Plug-In Hybrid model year. These issues include problems with the hybrid electrical system, which can lead to a loss of power or other electrical malfunctions. While not all 2013 models are affected, it is worth noting that this model year had a higher number of complaints compared to other years.
- Infotainment System: Some owners have expressed dissatisfaction with the infotainment system, particularly in the base model, which requires a physical connection to a cable to connect a phone. The infotainment system has been criticized for being inferior to those found in other vehicles, with touch screen controls that can take the driver's attention away from the road.
- Limited Trunk Space: The Prius Prime's battery takes up a significant amount of trunk space, which can be a limitation for some owners, particularly those who need to transport larger items. This issue has been noted in several model years, including the 2017 and 2020 models.
- Lack of Manual Controls: Some owners have expressed a desire for more manual controls for various functions, as the touch screen controls can be cumbersome and require the driver to take their eyes off the road.
- Wires Chewed by Rodents: A specific issue has been reported for the 2017 Toyota Prius Prime, where wires have been chewed by rodents, leading to electrical problems. While this issue is not unique to the Prius Prime, it is worth noting as it has been reported more frequently for this model year.
In summary, the Toyota Prius Prime has been praised for its fuel efficiency and eco-friendly features, but like any vehicle, it has had some reported issues. These include problems with the hybrid propulsion system, brake booster pump, electrical system, infotainment system, trunk space, and manual controls. Some model years, such as 2013 and 2017, have had a higher number of complaints compared to other years. It is essential for potential buyers to be aware of these issues and consider them when making a purchasing decision.
What is the issue with the Prius Prime?
Toyota is recalling around 211,000 examples of its model-year 2023-24 Prius and Prius Prime vehicles for a faulty electronic rear door latch. Approximately 55,000 of the vehicles affected in the recall are in the U.S. In affected vehicles, water can enter and short-circuit the electronic rear door latches.
What is the most common problem of Toyota Prius?
A list of some of the most common issues Prius owners have to deal with.
- Bluetooth Echos During Calls. ...
- Musty and Moldy A/C. ...
- Unintended Acceleration. ...
- Rodents Chew Soy-Coated Wires. ...
- Prius Headlight Problems. ...
- Prius Brake Defects. ...
- Toyota Excessive Oil Consumption.
How long will a Prius Prime last?
How long do Toyota Prius Primes last? You can expect this vehicle to survive a maximum of 500,000 miles, with most making it to 300,000-400,000 miles. This number will provide at least two decades of ownership.
What happens when Prius Prime runs out of battery?
If the battery is fully charged, Prius Prime runs on the electric motors only. When the battery runs out, it operates like Prius, using both the gas engine and electric motors to drive the car as they are needed and available.
Percentage distribution of complaints by Toyota Prius prime years
We have researched Toyota problems and analysed all the complaints filed against Toyota Prius prime cars and compiled the top 5 most problematic Toyota Prius prime model years:
- Toyota Prius prime 2017
- Toyota Prius prime 2020
- Toyota Prius prime 2018
- Toyota Prius prime 2022
- Toyota Prius prime 2019
Below you can see the percentage distribution of known problems by Toyota Prius prime model years.
Distribution of the number of complaints by Toyota Prius prime years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Toyota Prius prime car problems categorized by type of issue
After analysing all complaints related to Toyota Prius prime , it was concluded that the most common issues with these cars are:
- Visibility/wiper problems
- Service brakes problems
- Electrical system problems
- Unknown or other problems
- Vehicle speed control problems
The graph below shows statistics for all Toyota Prius prime vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Prius prime model years
A total of 33 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Prius prime model years
There were a total of 2 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Prius prime model years
There were a total of 13 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 178 complaints about various vehicle components related to the Toyota Prius prime . Below are the 25 most recent complaints reported for Toyota Prius prime vehicles.
Latest 25 complaints
Toyota Prius prime 2021
- Date Of Incident: 2024-10-20
- Date Complaint: 2024-10-20
- Crash: 1
- VIN: JTDKAMFP8M3
- Components: FORWARD COLLISION AVOIDANCE
- Summary: My vehicle is equipped with Toyota Safety Sense, which includes Full-Speed Range Dynamic Radar Cruise Control (DRCC) and a Pre-Collision System. Today, while driving with DRCC engaged, my vehicle followed a leading car and appropriately slowed down to 2 mph as we approached a signalized intersection. However, when the leading vehicle changed lanes, a gap was created between me and a new lead vehicle, which was fully stopped. Despite this, the DRCC system accelerated to 5mph and collided with the stopped vehicle.
Toyota Prius prime 2017
- Date Of Incident: 2024-08-16
- Date Complaint: 2024-10-20
- VIN: JTDZN3EU3HJ
- Components: TIRES
- Summary: While driving I heard noises, like “flap,flap,flap”. Pulled over to look at the tire and saw that the tire was peeling. Changed to the donut spare tire and went to “Firestone” 5 days later to have a new tire put on because the original service shop, “Mr King auto services center”, would not take any responsibility for a the tire that was purchased and installed by them 6 months prior. I went to Mr Tire 2 days after this happened and was basically told there was nothing they could do and said it was the alignment. Firestone said my alignment was fine and gave me paperwork to show what was checked. Cooper P215/50R17 (90W)
Toyota Prius prime 2017
- Date Of Incident: 2024-07-21
- Date Complaint: 2024-07-30
- VIN: JTDKARFU5H3
- Components: UNKNOWN OR OTHER
- Summary: While driving the speed limit of 70mph on a major highway, the sunroof on my 2017 Toyota Prius exploded. There was no warning of any kind: no other traffic nearby so no rock or debris from another vehicle; no overpass or bridge so nothing from above; it was a mild sunny day of 76 degrees so not a weather factor; and by the angle of the glass that remains being in an outward position rather than inward, reveals to me that it was from inside out, not from outside in as if it were a rock hitting. It just exploded. I was the only person in the car. Thankfully, the visor was shut on it or the shattered glass would have caused injury and of greater serious concern is just the sudden sound of what sounded like a bomb going off over my head was enough to cause a reaction which easily would result in an accident. It was a terrifying experience! I was lucky no other vehicles were nearby and could react and safely get off the road. I called 911 immediately and reported it. I have read many such claims from other Toyota owners online (see ToyotaNation.com and search by "exploding Sunroof") and even from a technician at my nearby Toyota Collision Center that it just happened to a friend of theirs also. This is not a one time issue. When I took the car to the Collision Center for an estimate and inquired about the damage, they could find no recall on it by Toyota. This is certainly a dangerous and hazardous issue that needs to be addressed asap before someone is seriously hurt or there is a fatality.
Toyota Prius prime 2021
- Date Of Incident: 2024-06-17
- Date Complaint: 2024-07-25
- VIN: JTDKAMFP3M3
- Components: SERVICE BRAKES, HYDRAULIC,VEHICLE SPEED CONTROL
- Summary: The contact owns a 2021 Toyota Prius Prime. The contact stated while driving 45–50 MPH and approaching a stop sign, the brake pedal was depressed but the vehicle failed to respond. The driver continued to pump the brake pedal, but the vehicle failed to respond and depressed to the floorboard. The vehicle accelerated, veered across the road, jumped the curb, and stopped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and an engineer determined that the brakes were working properly. The failure mileage was approximately 34,000.
Toyota Prius prime 2017
- Date Of Incident: 2024-01-03
- Date Complaint: 2024-07-22
- VIN: JTDKBRFUXH3
- Components: ENGINE
- Summary: Coolant leaking into exhaust And engine also vehicle suddenly stops for no reason now engine is completely broken due to the coolant going into the motor oil
Toyota Prius prime 2017
- Date Of Incident: 2024-07-15
- Date Complaint: 2024-07-15
- VIN: JTDZN3EU0HJ
- Components: STRUCTURE
- Summary: The contact owns a 2017 Toyota Prius V. The contact stated that while her husband was driving approximately 70 MPH, there was a loud explosion coming from the rear of the vehicle. The contact stated that after stopping to inspect the vehicle, it was discovered that the passenger’s side rear hatch strut had exploded into pieces. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 180,000.
Toyota Prius prime 2017
- Date Of Incident: 2024-03-23
- Date Complaint: 2024-07-03
- VIN: JTDKARFU7H3
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: Dashboard pop up came up saying that the grille shutter is inoperable to visit a dealer. Went online and noticed there were recalls for my Prius year and because emissions is affected I contacted Toyota financial customer service who said to go to a dealer and that they would fix no charge. Went three times to the dealer and they did not want to honor the recall. Charged me $200 to run diagnostics on the vehicle and confirmed that the code that was being recalled matched. They made excuses and in the end did not fix. The pop up appeared March 2024 and since then I now have another pop up appear about the hybrid system overheating due to them not fixing. I went to a local mechanic who said it was the dealers responsibility since there are service bulletins but they do not want to help. The car has stalled out on the freeway almost leaving me to get hit and my fuel has gotten worse.
Toyota Prius prime 2017
- Date Of Incident: 2024-06-23
- Date Complaint: 2024-06-30
- VIN: JTDKARFPXH3
- Components: ELECTRICAL SYSTEM
- Summary: Jbl touchscreen 11.6 on Prius prime plugin 2017 has capacitive buttons like FM AM SPEAKER/Audio, and resistive buttons like Volume and Sufio not registering a finger touch or pressure. All other icons on touchscreen work and respond. Bluetooth works but no sound when a text message is read from my iPhone. Started when heat index was 107 on June 23. With climate change I am concerned that EV and PHEV touchscreens may need to be recalled to prevent this kind of failure. Mechanic said it WAS NOT FUSES OR BATTERY, and AICHATGBT proffered a software glitch or a neede update
Toyota Prius prime 2022
- Date Of Incident: 2024-06-22
- Date Complaint: 2024-06-25
- VIN: JTDKAMFP8N3
- Components: ENGINE AND ENGINE COOLING,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2022 Toyota Prius Prime. The contact stated while depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact stated multiple unknown warning lights had been temporarily illuminated. The vehicle was taken to a local dealer however, the cause of the failure could not be determined. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 21V734000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 12,000.
Toyota Prius prime 2017
- Date Of Incident: 2021-05-15
- Date Complaint: 2024-04-02
- Number Of Injuries: 1
- Crash: 1
- VIN: JTDKARFP5H3
- Components: POWER TRAIN
- Summary: The contact owned a 2017 Toyota Prius Prime. The contact stated after the vehicle was in the park position and exiting, the vehicle accelerated on its own in reverse. The contact mentioned when she parked, the front tires pointed towards a curb which allowed her to get inside the vehicle and to depress the brake pedal. The vehicle continued accelerating, crashed into two trees on the front driver's side and front passenger side, jumped the curve, and crashed into a fence where the vehicle came to a stop. The contact mentioned that she was a professional driver for a living and assured that the failure was not a user error. A police report was not filed due to the incident occurring on her property. No injuries were sustained. A Toyota representative inspected the vehicle at the contact's residence to diagnose the vehicle but the results were not available. The unknown local dealer was contacted. The vehicle was not repaired. The vehicle was traded in at the dealer and the contact no longer owns the vehicle. The contact mentioned that after the failure incident, an unknown manufacturer recall was opened related to unintended acceleration. The manufacturer was notified of the failure and opened a case. The failure mileage was unknown.
Toyota Prius prime 2020
- Date Of Incident: 2024-03-26
- Date Complaint: 2024-03-27
- VIN: JTDKARFP0L3
- Components: TIRES
- Summary: I purchased Goodyear Assurance MaxLife 195/65 R 15 from Sam's Club in Kingston on August 2023. On [XXX] my tire blew out on the inner sidewall of my tire. When I spoke with an employee from the automotive department in Sam's Club about my tire, the person said " Let me guess, was it an Assurance MaxLife?" I said "yes, how did you know?" The employee said " this is like the 19th one with the same problem. I'm shocked their not a recall on them." So I paid for a new tire and the next day decide to check to if their was any recalls on the tires. I didn't find any. So I decided to make this report for others. Hope this help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Toyota Prius prime 2017
- Date Of Incident: 2023-12-15
- Date Complaint: 2024-03-11
- VIN: JTDKARFP9H3
- Components: ELECTRICAL SYSTEM
- Summary: Each time I use the USB port behind the cup holders, my vehicle's electrical system goes through a power-down cycle. This has happened several times over the years while I was driving. I no longer use that particular USB port for safety reasons. I reported this to my Toyota dealer, but they could not replicate the problem while I was there, so nothing was ever done. My younger son was driving the car and nearly had a wreck when the electrical system power-cycled while he was driving. He has been instructed to not use the USB ports.
Toyota Prius prime 2020
- Date Of Incident: 2024-01-07
- Date Complaint: 2024-01-10
- VIN: JTDKARFP0L3
- Components: VISIBILITY/WIPER
- Summary: The car had about 8000 miles on it. It was parked in Garage the night before. In the morning the outside temperature was 39F. During my 30 minutes driving, the front defrost was turned on. Afterwards it was parked on driveway and at that time the windshield was fine. 6 hours later, I noticed a spiderweb like crack under the camera section on the front windshield. The crack was about 11 inch long. It looks like the glass could not handle the temperature change.
Toyota Prius prime 2018
- Date Of Incident: 2023-10-21
- Date Complaint: 2023-11-06
- Crash: 1
- VIN: JTDKARFPXJ3
- Components: STRUCTURE,VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
- Summary: My 2018 Toyota Prius Supreme was parked too far away from the curb in front of a house where we were invited, in a residential area in Naperville IL. I entered the car to park it properly. I had my foot on the brakes and pressed the starting button for the engine to turn on. I then put the car on reverse and suddently the car accelerated uncontollably. Went on the grass, hit the neighbor's mailbox and stopped by crashing on a tree. I was in shock but luckily not injured. Other guests were present and witnessed the incident. Police was called in and issued a report. The car was declared by Progressive Insurance Co as a total loss.
Toyota Prius prime 2017
- Date Of Incident: 2023-10-16
- Date Complaint: 2023-10-17
- VIN: JTDKBRFU0H3
- Components: VEHICLE SPEED CONTROL
- Summary: On 10/16/23 I was turning slowly into a parking spot and my car suddenly accelerated without my pressing the accelerator. I slammed on the break and the car stopped. It was frightening because I could have hit someone or something but luckily the car stopped before that happened. I believe that this was a malfunction of the accelerator. This has not been checked or reported to anyone yet but I will be calling Toyota to have it checked. There have been no warning messages.
Recalls Toyota Prius prime
The National Highway Traffic Safety Administration (NHTSA) has issued 3 recalls for different components of the Toyota Prius prime.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Toyota Prius prime 2022
- Report Received Date: 2021-09-22
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
- Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022 Prius and Prius Prime vehicles. The Engine Control Unit (ECU) software may falsely detect an error and shut down the hybrid system, causing a loss of drive power.
- Consequence: A loss of drive power increases the risk of a crash.
- Remedy: Dealers will update the ECU software, free of charge. Owner notification letters were mailed November 18, 2021. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 21TB07/21TA07.
- Model: Toyota Prius prime 2019
- Report Received Date: 2019-07-24
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
- Consequence: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
- Remedy: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.
- Model: Toyota Prius prime 2020
- Report Received Date: 2019-07-24
- Manufacturer: Toyota Motor Engineering & Manufacturing
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
- Consequence: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.
- Remedy: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are K1L/K0L. Lexus' numbers for this recall are K2F/KLF.
Latest negative Toyota Prius prime car reviews
Latest positive Toyota Prius prime car reviews
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Vehicle year: 2022
Hi there! I just wanted to share my experience with the Prius Prime. Recently, we bought two of them for our sons to use as commuter cars for university and work. We were lucky to find one LE and one limited, but it was quite a challenge as they are still in high demand. We ended up purchasing one in New Jersey and the other in North Carolina since prices in Florida were just too high. After driving both cars, I have to say I'm super impressed! They have great pick up on the highway and are super responsive in the city. Plus, they are packed with technology and have amazing mileage. It's been three months since the first gas fill up and they mostly run on electric. I couldn't recommend these cars enough! By the way, I agree that the xle trim is enough. Stay safe out there!!!
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Vehicle year: 2020
Hi there! Have you considered the budget for installing a 240-volt charging station at home?
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Vehicle year: 2020
The Prime is a great car and it drives really well. Take a closer look at the seats...the fabric may look like leather but it's actually fake, and the one we test drove had some unusual damage.
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Vehicle year: 2018
The continuous variable transmission is fantastic, especially when compared to the stuttering clutch issue my old Ford Focus had. I highly recommend this car to anyone looking to reduce their carbon footprint. And if you're really committed, you could even consider installing solar panels.
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Vehicle year: 2022
I love the Prius Prime! It's great to hear that you have a 2022 model. I understand that the dashboard in the 2024 model is better suited for older drivers like us. It's wonderful to drive - so smooth and quiet!
Are you having problems with your Toyota Prius prime?
Jamal Sanford 2024-11-27
Vehicle year: 2019
I've owned this car for just under 6 months now and overall, I find it very comfortable with a smooth ride and good acceleration. However, there are a few oversights that can be frustrating. Firstly, there is no way to open the trunk from inside the car and the trunk itself is manual, heavy and very high. It would be great if there was an automatic trunk open feature like many other cars have. Secondly, the AC operation button to cool the car before you get in is not very practical. It only works from about 15 feet away and turns off when you open the car door, so there's not enough time for the car to cool down before you turn it off. Thirdly, the front window visors are short and cannot be extended when rotating the visor to the sides. This is a feature that I have seen in other American and Japanese cars and it would be great if it was included in this car too. Lastly, I was disappointed to find out that the system cannot connect to an iPad, even though the option is listed in the sources. It would be nice to access my audio books in this technologically advanced vehicle! Overall, these are minor inconveniences that I encounter almost daily. Despite these issues, I still enjoy driving this car.
Kareem Beatty 2024-11-18
Vehicle year: 2019
My round trip commute is 80 miles and I have found the mpg to be great. However, I have had some trouble with the lack of CarPlay and navigation system, which can be frustrating. I have had to resort to using phone holders, even with an 11'' screen, which is not ideal. Unfortunately, there are no ETune apps available and it seems that they have been dropped. The car runs on ETune 2.0 and there are no plans for updates or to allow adding 3rd party apps such as Waze. Additionally, there are no plans to allow updates to ETune 3.0 or to retrofit the 2020 head unit to support CarPlay. Overall, I have some regrets about buying this car.
Omari Simonis 2024-10-29
Vehicle year: 2019
Hi there! I hope you're doing well. I wanted to share my experience with my 2018 Toyota Prius that I purchased in February 2019. I've driven about 6 thousand miles so far, but unfortunately, I had an accident 4 weeks ago due to unintended acceleration. It was a scary experience, but thankfully no one was hurt. Since then, I've been trying to get in touch with Toyota to investigate the case, but they have been quite slow in responding. I'm still waiting to hear from them. I understand that these types of complaints can take some time to resolve, but I was surprised by how bureaucratic Toyota has been in dealing with the case. As you may know, Toyota sells 3 million vehicles in North America every year, so I had high hopes for their customer service. I'll be sure to keep you posted on any developments every week. Thanks for listening!
Cletus Champlin 2024-10-23
Vehicle year: 2022
I recently purchased my third Prius, the 2021 plug-in model. While my previous two hybrids were great and the service was excellent, I have to admit that I'm not entirely satisfied with this latest purchase. Unfortunately, I didn't receive all the necessary operating information when I bought the car, which made it difficult for me to understand and program the controls and settings. The placement of the controls is also quite inconvenient and even dangerous, as one must look down towards the floor to determine which button is which. The instruction manual is quite lengthy, with 650 pages of confusing acronyms and symbols. However, the local service department is currently working to sort it out. I've been informed that this model has 27 computers, which may be a bit excessive. Despite these challenges, I'm confident that with some patience and assistance, I'll be able to fully enjoy my new car. I would also like to advise others to be aware of the federal tax rebate, which is currently around $2500, rather than the $7500 that some may have been led to believe.
Hector Conroy 2024-09-19
Vehicle year: 2019
Although this vehicle is great on gas, it is uncomfortable in every other aspect. The seat is particularly uncomfortable and can worsen back pain. Additionally, the low seat and large center console can cause leg discomfort. However, it is important to note that the car's discomfort is subjective and may vary from person to person.