Jeep Gladiator problems
The Jeep Gladiator is a mid-size pickup truck manufactured by the Jeep division of Stellantis North America (formerly FCA US). It was introduced at the 2018 Los Angeles Auto Show on November 28, 2018, and went on sale in the spring of 2019 as a 2020 model. Based on the same platform as the Wrangler JL, the Gladiator is Jeep's first pickup truck since the Comanche was discontinued in 1992.
Jeep Gladiator is also being marketed in Australia and New Zealand as the first markets outside the Americas. It is also officially available in North America, parts of South America, parts of Europe, China, Japan, South Korea, parts of Southeast Asia, the Middle East, Israel, and South Africa.
History
The vehicle's name harkens back to the original Jeep Gladiator, made in 1962 until 1988 and known as the J-Series after 1971. Jeep considered reviving the Gladiator name alongside Comanche and most commonly Scrambler, as well as simply using a new name, before deciding on Gladiator, feeling it fits the truck the best.
A two-door version of a Jeep Scrambler pickup based on a lengthened Wrangler was shown in 2003 at the National Automobile Dealers Association meeting.
In late-2004 the Jeep Gladiator concept was introduced. The 2005 Gladiator Concept did not feature a removable roof, but had removable doors and a pickup bed. It also previewed the design of the upcoming Jeep Wrangler (JK). The Gladiator concept was powered by a 3.0 L Common-Rail Diesel (CRD) engine produced by VM Motori (similar to the one used in some models of the Jeep Grand Cherokee), mated to a manual transmission, and four-wheel-drive. It featured functional rear mini-doors, and rear seating. The Gladiator concept featured a green-on-gray color scheme for both the exterior and interior.
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Jeep Gladiator model years
Common Jeep Gladiator problems
The Jeep Gladiator, a pickup truck with unmatched off-roading capabilities, removable top/doors, and stout towing capacity, has been a popular choice among adventure seekers. However, as with any vehicle, it has its share of issues that some owners may not be forthcoming about. Here are some common problems with the Jeep Gladiator based on complaints from owners:
- Steering Problems: The worst problem category for the Jeep Gladiator is steering issues, with the 2020 model year having the most overall complaints. The most-reported problem is wandering at highway speeds, which can be dangerous and cause discomfort for drivers. This issue is often attributed to the solid axles on both ends, which contribute to the Gladiator's off-road capabilities but result in a less enjoyable ride quality on the road.
- Wandering at Highway Speeds: This problem is particularly prevalent in the 2020 Jeep Gladiator, with the average mileage when problems occur being around 1,000 miles. This issue can be frustrating for drivers, especially during long trips on highways, as it requires them to slow down to under 40mph to stop the wobbling.
- Check Engine Light On, Cylinder Misfire: This issue affects the 2020 Jeep Gladiator, with the average mileage when problems occur being around 20,000 miles. This problem can be caused by various factors, such as faulty spark plugs, ignition coils, or fuel injectors, and can result in reduced engine performance and fuel efficiency.
- Quality Issues: The 2023 Jeep Gladiator has faced quality issues, including leaking hardtops, cracking windshields, breaking fender flare clips, and ripping upholstery. These issues can be frustrating for owners and may require costly repairs. However, it's worth noting that the number of complaints for the 2020 model year, which has the most complaints, is relatively low, indicating that these potential problems may have been resolved in later model years.
- Small Truck Bed: The Jeep Gladiator has a relatively small truck bed, measuring just over five feet long. This can make it challenging to load larger adventure crafts like dirt bikes, motorcycles, and mountain bikes, especially with the tailgate down. However, the Gladiator has the best-in-class payload capacity of 1,710 lbs, making it a practical choice for those who need to haul heavy loads.
- Bumpy Ride and Loud Interior: The Jeep Gladiator, like other Jeep trucks, has a reputation for having a bumpy ride and a loud interior. This is due to the heavy suspension components designed for off-roading and the larger chunky tires that add to road noise. However, the Gladiator's longer wheelbase makes it smoother than the Wrangler, and Jeep is addressing the issue of weak AC in the 2024 Wrangler by moving the location of the air vents to be more effective, which will likely be implemented in the Gladiator as well.
- Clutch Assembly Recall: The 2022 Jeep Gladiator has a recall due to a faulty clutch assembly, which could cause a fire if the clutch explodes. This issue can be particularly concerning for owners who regularly have their grandkids in the Jeep, as it may require them to act quickly in case of an emergency.
In conclusion, while the Jeep Gladiator offers unique styling, superior off-road performance, and a few advantages over the competition, it's essential to be aware of these common problems and consider them when making a purchasing decision.
What is the common problem on Jeep Gladiator?
This usually starts at low miles. I have seen reports of as low as 1500 miles when this issue starts to appear this has been reported on up to 2022 models.
Do Jeep gladiators have transmission problems?
If you don't routinely change your fluids at least every 30,000 miles or so, you may find that your Jeep Gladiator transmission will slip.
Are Jeep gladiators high maintenance?
The average annual repair cost for a Jeep is $634, which means it has above average ownership costs. The other factors that contribute to Jeep reliability include an average of 0.3 visits to a repair shop per year and a 13% probability of a repair being severe. The Jeep Gladiator has 0 car reviews.
What is the most reliable year Jeep Gladiator?
The 2020 model year is ranked one (out of five), while the 2021 Gladiator isn't much better with a two. Curiously, the 2022 edition scores a five, while the predicted reliability for the 2024 Wrangle is two (there's no score for the 2023 model year).
Percentage distribution of complaints by Jeep Gladiator years
We have researched Jeep problems and analysed all the complaints filed against Jeep Gladiator cars and compiled the top 4 most problematic Jeep Gladiator model years:
Below you can see the percentage distribution of known problems by Jeep Gladiator model years.
Distribution of the number of complaints by Jeep Gladiator years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Jeep Gladiator car problems categorized by type of issue
After analysing all complaints related to Jeep Gladiator , it was concluded that the most common issues with these cars are:
- Steering problems
- Power train problems
- Engine problems
- Electrical system problems
- Suspension problems
The graph below shows statistics for all Jeep Gladiator vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Gladiator model years
A total of 18 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Gladiator model years
There were a total of 12 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Gladiator model years
There were a total of 15 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 586 complaints about various vehicle components related to the Jeep Gladiator . Below are the 25 most recent complaints reported for Jeep Gladiator vehicles.
Latest 25 complaints
Jeep Gladiator 2022
- Date Of Incident: 2024-10-15
- Date Complaint: 2024-10-25
- VIN: 1C6HJTAG5NL
- Components: STEERING
- Summary: Driving on highway, steering shook aggressively. Had to slow down and pullover off the road. I was able to get back on road and drive again. This has happened before and dealership said it was fixed. It happened again about 6 months later. Vehicle is stock with no modifications.
Jeep Gladiator 2020
- Date Of Incident: 2024-03-01
- Date Complaint: 2024-10-25
- VIN: 1C6HJTAG8LL
- Components: STEERING,SUSPENSION,UNKNOWN OR OTHER
- Summary: When driving over 50 mph and hit a small bump the jeep goes to shacking "death wobble". I have taken it to the dealership where I had purchased it, and they looked and stated it was a recall. This was back in March 2024. Here it is end of October 2024 and still waiting on the part to be shipped to the dealer ship so it can be fixed. It is unsafe to drive as it is. And is my only vehicle. What is taking so long on the parts
Jeep Gladiator 2020
- Date Of Incident: 2024-10-17
- Date Complaint: 2024-10-22
- VIN: 1C6JJTBG6LL
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2020 Jeep Gladiator. The contact stated while driving approximately 65 MPH, the instrument cluster became inoperable and displayed a black screen. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 46,000.
Jeep Gladiator 2020
- Date Of Incident: 2024-10-16
- Date Complaint: 2024-10-20
- VIN: 1C6HJTAG4LL
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: IPC Instrument Panel Cluster started on/off in the digital dash screen since Wednesday morning but coming back to my Moms house it went off. I was able to drive my vehicle back, parked. I got stomach sickness until Sunday I went to turned on vehicle and it didn't started. Now it got me confused. Is it the IPC or the batteries? Vehicle opens, locks but didn't started. Plan on calling authorized dealer for Jeep since I changed the battery this past year for shutting off, think like December 2023. Hopefully, it gets resolved but it might been the IPC since a few vehicles including Gladiator model from 2020 was included. NHTSA Recall number 24V652000. Also Manufacturer Recall Number: 30B fyi.
Jeep Gladiator 2022
- Date Of Incident: 2024-10-15
- Date Complaint: 2024-10-18
- VIN: 1C6HJTFG8NL
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2022 Jeep Gladiator. The contact stated that while driving at approximately 5 MPH, the vehicle completely lost battery charge and suddenly stopped, causing the rear wheels to seize. Additionally, the rear doors failed to unlock. The contact was able to get in and out of the vehicle through the front doors. No warning light indicating that the battery charge was low had illuminated. The vehicle was towed to the dealer, who was unable to determine why the rear doors failed to open. The contact stated that after the dealer replaced the battery, the rear doors opened as needed. The vehicle was repaired. The manufacturer was informed of the failure and confirmed that the repair was not covered under warranty. The failure mileage was 38,450.
Jeep Gladiator 2020
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-17
- VIN: 1C6HJTFG1LL
- Components: STRUCTURE
- Summary: The contact owns a 2020 Jeep Gladiator. The contact stated while driving at 45 MPH, the sun visor had detached both the driver and passenger sides. The vehicle was taken to the dealer where it was diagnosed that the sun visor needed to be replaced. The vehicle was repaired but failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.
Jeep Gladiator 2021
- Date Of Incident: 2024-10-10
- Date Complaint: 2024-10-15
- VIN: 1C6JJTEG3ML
- Components: POWER TRAIN
- Summary: 2021 Jeep Gladiator at 43K miles brought in for oil change. Lube tech noticed that the right rear axle seal was leaking fluid with fluid sprayed over the inner wheel and nearby assembly. FSA Customer Satisfaction Notification states to reference CSN 26A and that the recommended remedy is to replace the right rear shaft. If not repaired/replaced, this could lead to damage to the transmission. I contacted my local dealership who informed me that my vehicle had no open recalls, even though Jeep forums state the problem is affecting thousands of Gladiators like mine.
Jeep Gladiator 2021
- Date Of Incident: 2024-10-09
- Date Complaint: 2024-10-10
- VIN: 1C6JJTEG1ML
- Components: UNKNOWN OR OTHER
- Summary: the car will not accelerate or maintain speed. it is apparently a bad gear position sensor which was recalled on subsequent models however is not listed as a recall on this model. this clutch had just been replaced after a 2 year long wait for a recall fix
Jeep Gladiator 2020
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-08
- VIN: 1C6HJTFG3LL
- Components: ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
- Summary: While driving under normal, clear road conditions, my center gauge cluster display went black. I have checked my fuses (both fuses that are assigned to the instrument cluster, both were functioning as designed) and disconnected the negative battery terminal to allow the system to reset with negative results. This puts my vehicle, and others, is an unsafe position because I am unable to tell anything about certain critical vehicle data such as engine temperature, fuel level, mileage, TMPS, etc. I have not taken the vehicle to the dealership yet because I don't feel comfortable driving it. There were no warning lights or problems prior to this issue presenting.
Jeep Gladiator 2022
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-07
- VIN: 1C6JJTAM1NL
- Components: SERVICE BRAKES
- Summary: When you place the vehicle in park it rolls which is very dangerous. You go to step out of the vehicle and it is rolling, yikes!! Can't reach anyone at Jeep.
Jeep Gladiator 2021
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-04
- VIN: 1C6JJTBG6ML
- Components: EXTERIOR LIGHTING
- Summary: Vehicle only has 18000 mile, and is garaged. The third brake light has failed. In reviewing this on line, it appears to be a common problem. No reason for just a simple device to fail prematurely due a lack of durability testing that is available. This is a safety issue in a world of bad drivers out there.
Jeep Gladiator 2021
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-04
- VIN: 1C6JJTBG5ML
- Components: POWER TRAIN
- Summary: The contact owns a 2021 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Jeep Gladiator 2020
- Date Of Incident: 2024-10-03
- Date Complaint: 2024-10-03
- VIN: 1C6HJTAG1LL
- Components: ELECTRICAL SYSTEM
- Summary: The instrument cluster panel is blank. unable to see mileage, gas level, Speed or anything the instrument cluster will tell us. We ran out of gas on the highway because we cannot see the level. We cannot see how fast we are going. I cannot see the mileage. I cannot read any warnings if there are any to tell me what may be wrong with the vehicle. It is a serious safety hazard. It was brought into Planet Jeep in Franklin Ma for a 30B recall and they told me when I got there there was no fix for the problem at this time. nothing appears. there are no warnings because it does not work it is blank.
Jeep Gladiator 2020
- Date Of Incident: 2024-09-30
- Date Complaint: 2024-10-02
- VIN: 1C6JJTBG5LL
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to function as intended. The contact stated that the instrument panel displayed a black screen. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that a diagnostic fee would be assessed and was informed that the vehicle would be kept at the dealer for a minimum of three weeks. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 57,589.
Jeep Gladiator 2022
- Date Of Incident: 2024-09-29
- Date Complaint: 2024-10-01
- Fire: 1
- VIN: 1C6JJTBM1NL
- Components: ELECTRICAL SYSTEM
- Summary: I had been driving for about an hour returning from a camping trip when my wife and I noticed a burning smell in the cab of the vehicle. About 5 seconds later smoke began filling the interior. I pulled over and got my family out of the vehicle, which includes my wife, two kids and a dog. I went to the front of the vehicle and saw flames on the passenger side inner fender as well as the top of the passenger fender. With the help of a friend who was traveling with us, I was able to extinguish the fire with a fire extinguisher I always carry. I think its safe to say a vehicle fire put my entire families safety at risk. I have contacted my insurance company and filed a claim, however no inspections have been performed yet. There were no warning lamps indicating there was an issue.
Latest 5 recalls Jeep Gladiator
The National Highway Traffic Safety Administration (NHTSA) has issued 26 recalls for different components of the Jeep Gladiator.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Jeep Gladiator 2020
- Report Received Date: 2024-09-05
- Manufacturer: Chrysler (FCA US, LLC)
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Consequence: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed beginning October 3, 2024. Some interim notification letters, notifying owners of the safety risk, were mailed October 3, 2024. A second notice will be sent once the final remedy is available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
- Model: Jeep Gladiator 2023
- Report Received Date: 2024-09-05
- Manufacturer: Chrysler (FCA US, LLC)
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Consequence: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed beginning October 3, 2024. Some interim notification letters, notifying owners of the safety risk, were mailed October 3, 2024. A second notice will be sent once the final remedy is available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
- Model: Jeep Gladiator 2022
- Report Received Date: 2024-09-05
- Manufacturer: Chrysler (FCA US, LLC)
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Consequence: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed beginning October 3, 2024. Some interim notification letters, notifying owners of the safety risk, were mailed October 3, 2024. A second notice will be sent once the final remedy is available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
- Model: Jeep Gladiator 2021
- Report Received Date: 2024-09-05
- Manufacturer: Chrysler (FCA US, LLC)
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
- Consequence: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed beginning October 3, 2024. Some interim notification letters, notifying owners of the safety risk, were mailed October 3, 2024. A second notice will be sent once the final remedy is available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
- Model: Jeep Gladiator 2021
- Report Received Date: 2024-08-01
- Manufacturer: Chrysler (FCA US, LLC)
- Components: POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE:SOFTWARE
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Wrangler and Jeep Gladiator vehicles that were previously remedied under NHTSA recall number 23V-116. The software for the powertrain control module may cause an engine stall, which can result in a loss of drive power.
- Consequence: A loss of drive power increases the risk of a crash.
- Remedy: Dealers will update the powertrain control module software, free of charge. Owner notification letters were mailed August 15, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 92B. Vehicles previously repaired under recall 23V-116 will need to have the new remedy completed.
Latest negative Jeep Gladiator car reviews
Latest positive Jeep Gladiator car reviews
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Vehicle year: 2023
Excellent!
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Vehicle year: 2021
As a mid-size truck enthusiast for many years, I have owned both mid-sized and full-sized trucks, but the Gladiator has exceeded my expectations like no other. The back seats are surprisingly comfortable for a mid-size truck, and the front seating area is spacious with easy-to-read gauges and displays. Everything is within reach and easy to use. Despite being a truck, it still retains the iconic Jeep look and feel, and the added bonus of the roof and doors popping off and the windshield folding down is just too cool! While it may not go everywhere a Wrangler can go or fit everything a full-size truck can fit, it perfectly blends the best of both worlds. After a year of ownership, I can confidently say that the quality is top-notch, and I have never had to take it back to the dealer for anything other than an oil change. With an impressive 23 MPG on the highway, it's like a Swiss Army knife of vehicles, fitting everything from a new stove to ATVs, and even the family, groceries, and dog with ease.
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Vehicle year: 2020
This sounds like an amazing vehicle! It's a Jeep and a truck with legendary off-road capability. It has a 1600lb payload and 7650lb towing capacity, as well as classic Jeep mechanics and modern technology for comfort and performance. Once you get to know how it drives, it really does get 20mpg+. It's also mostly easy to work on, although spark plugs and other 100k mile maintenance stuff may be a bit of a pain to get at. In my opinion, this is the perfect vehicle!
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Vehicle year: 2022
As a mid-size truck enthusiast for many years, I have owned both mid-sized and full-sized trucks, but the Gladiator has exceeded my expectations like no other. The back seats are surprisingly comfortable for a mid-size truck, and the front seating area is spacious with easy-to-read gauges and displays. Everything is within reach and easy to use. Despite being a truck, it still retains the iconic Jeep look and feel, and the added bonus of the roof and doors popping off and the windshield folding down is just too cool! While it may not go everywhere a Wrangler can go or fit everything a full-size truck can fit, it perfectly blends the best of both worlds. After a year of ownership, I can confidently say that the quality is top-notch, and I have never had to take it back to the dealer for anything other than an oil change. With an impressive 23 MPG on the highway, it's like a Swiss Army knife of vehicles, fitting everything from a new stove to ATVs, and even the family, groceries, and dog with ease.
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Vehicle year: 2023
Hello! I just wanted to share that I paid for my vehicle and I'm really happy with it. Even though I'm 71, I still drive it a lot and it's been great. It's really reliable and has taken me to some amazing places, like the Atchafalaya Basin where I live. I'm actually the only person in my community within the Atchafalaya River flood basin levee, so having this vehicle has been really helpful. It's helped me get my boat where I need it and my camper to places where it's not always easy to go. I've even overtowed with it a few times, but don't tell anyone! I'm not sure if it will outlive me, but I'm definitely going to give it a chance.
Are you having problems with your Jeep Gladiator?
Donnie Gottlieb 2025-11-22
Vehicle year: 2022
Hey there! I wanted to give you a heads up about an issue that I experienced with my 2021 Gladiator. Unfortunately, I had an axle seal leak that took about a month to fix. On top of that, I noticed that my Gladiator was constantly steering to the right and I was only getting 14MPG. It's been a bit of a nightmare and I wouldn't recommend this car based on my experience.
Forrest Rice 2025-11-19
Vehicle year: 2021
I recently purchased a 2021 Gladiator Rubicon, which I was very excited about. Unfortunately, I experienced some issues when I stopped at the store and tried to start the vehicle again. The dashboard lit up with warning lights, and I received a message telling me to turn off the vehicle immediately. I was relieved that I was in a parking lot and not on the highway when this happened. However, my new vehicle had to be towed away after only 1000 miles. The dealership service manager has informed me that the factory engineers are working on the problem, but it has been two days and I am still without my vehicle. It's been a bit of a frustrating experience, especially since I have a big car loan payment coming up and I am currently driving a low-end Cherokee. Despite these challenges, I am hopeful that the issue will be resolved soon. This is my first Jeep, and I am looking forward to enjoying it once it's back on the road.
Tony Hayes 2025-11-09
Vehicle year: 2022
The rear differential failed after only 16,000 miles and has been at the dealership for two months. Despite my efforts to get an ETA on the part, I have been given the runaround and have not received any helpful information from Jeep Wave customer care. Unfortunately, this experience has left me disappointed in the brand and its customer service. As a first-time Jeep owner, I regret trading in my Toyota 4Runner for this vehicle. It is important for Jeep to address these issues and improve their customer service in order to retain loyal customers.
Paxton O'Hara 2025-11-03
Vehicle year: 2020
As a long-time Jeep customer, I was disappointed with my recent purchase of a new Jeep Gladiator. Despite multiple attempts to fix the issues, the vehicle continued to have problems that even Chrysler engineers could not resolve. While I understand that new models may have some issues, the lack of care and support from Jeep Cares was surprising. Additionally, the design of the vehicle did not meet my expectations. The gas tank was small, and the gas mileage was low, requiring frequent refueling during long trips. Furthermore, the vehicle lacked key features that are standard in other trucks at the same price point. Although I appreciated the rugged look and feel of the Jeep, the issues with the vehicle and the lack of features made it a disappointing purchase. It is my hope that Jeep will take steps to improve their customer service and the design of their vehicles in the future.The price point and initial issues have led me to reconsider my options. Due to Jeep's poor treatment of my concerns and the known problems with the Gladiator, I have decided not to purchase one. I am confident that I will find a suitable truck that meets my needs.
Marc Cruickshank 2025-11-02
Vehicle year: 2022
I recently purchased a 2021 Gladiator Rubicon, which I was very excited about. Unfortunately, I experienced some issues when I stopped at the store and tried to start the vehicle again. The dashboard lit up with warning lights, and I received a message telling me to turn off the vehicle immediately. I was relieved that I was in a parking lot and not on the highway when this happened. However, my new vehicle had to be towed away after only 1000 miles. The dealership service manager has informed me that the factory engineers are working on the problem, but it has been two days and I am still without my vehicle. It's been a bit of a frustrating experience, especially since I have a big car loan payment coming up and I am currently driving a low-end Cherokee. Despite these challenges, I am hopeful that the issue will be resolved soon. This is my first Jeep, and I am looking forward to enjoying it once it's back on the road.