Ford Mustang mach e problems
The Ford Mustang Mach-E is a battery electric compact crossover SUV produced by Ford. The vehicle was introduced on November 17, 2019, and went on sale in December 2020 as a 2021 model. The vehicle is in the Mustang series, with model name Mach-E inspired by the Mach 1 variant of the first-generation Mustang. The car won the 2021 North American SUV of the Year Award.
Overview
During development, the Mustang Mach-E was originally teased as the Ford Mach 1, but was retracted after strong public opposition, with Ford CEO Jim Farley describing the name tease as an evaluation.
The Mach-E has buttons that open the doors, and a small door handle protruding from the front doors, instead of door handles. Smartphones, or a keypad built into the B-pillar, can be used as a key.
The interior has a wide dashboard and built-in soundbar; the dash is equipped with a vertically mounted 15.5 in (39 cm) touchscreen infotainment system fitted with a rotary dial. The majority of the car's systems are controlled through the screen, which uses Ford's recent SYNC 4 operating system, updatable wirelessly. There is a 10.2 in (26 cm) digital cluster for the driver, and the steering wheel has several physical buttons.
The Mustang Mach-E uses the Global Electrified 1 (GE1) platform, which is a heavily reworked version of the C2 platform shared with the fourth generation Focus and third generation Kuga/fourth generation Escape. It offers a traditional cargo area at the rear offering a volume of 29 cu ft (821 L), and a 4.8 cu ft (136 L) waterproof trunk under the hood and can be charged by a home AC charger or by DC fast chargers at up to 150 kW.
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Ford Mustang mach e model years
Common Ford Mustang mach e problems
The Ford Mustang Mach-E, being a relatively new model, has faced some common problems and recalls that potential buyers should be aware of.
- Battery problems: The Mach-E has been investigated over repeat battery problems, with 12 owners reporting new battery failure issues even after the recall had been carried out.
- Wind noise and water leaks: The Mach-E has had issues with wind noise and water leaks around the panoramic glass roof. If the roof glass loosens, there is a risk that the glass could become detached from the vehicle. Ford recommends getting your dealer to add additional urethane adhesive between the vehicle body and roof glass to address this issue.
- Front windscreen adhesion: Another recall involves the front windscreen not being stuck to the body properly. Removing and re-installing the windscreen with the correct adhesion will solve this issue.
- eCall system location information: The Mach-E's eCall system has been known to send incorrect location information. A simple software update rectifies this issue.
- Charge outlet door: Some Mach-E owners have expressed dissatisfaction with the charge outlet door, which they feel behaves like a dollar store toy and could potentially fail.
- Power seat bottom tilt adjustment: Some owners have wished for tilt adjustment on the power seat bottom, as the lack of it can cause discomfort for those with long legs and little rear padding.
- Head-up display: While the Mach-E is a high-tech car, some owners have expressed disappointment that a head-up display is not at least an option.
- Doors: Some Mach-E owners, particularly those who are lifelong Mustang enthusiasts, have expressed a preference for a two-door model or a convertible instead of the four-door model, which they feel is too much like a family sedan.
In summary, while the Ford Mustang Mach-E is a groundbreaking electric vehicle, potential buyers should be aware of these common problems and recalls to make an informed decision.
Does the Mach-E have a lot of problems?
Ford Mach-E Recall Details
The problem: DC charging and repeated hard acceleration can overheat the high-voltage battery main contactors, which can prevent the contactors from closing or weld them permanently closed. If this happens, the vehicle might not start, or it could lose power while driving.
Is the Mustang Mach-E reliable?
We expect the 2024 Mustang Mach-E will have about average reliability when compared to the average new car. This prediction is based on data from 2021, 2022, and 2023 models, plus the Ford brand scores.
How many years will a Mach-E last for?
Ford Mustang Mach-E batteries usually last between 3-5 years, but this is variable depending on weather conditions, the type of battery, driving habits, and more.
What is the battery problem with the Mach-E?
The recall covers 2021. And 2022 model year Mach e Vehicles fortunately. No accidents or injuries have been reported relating to this problem.
Latest 5 recalls Ford Mustang mach e
The National Highway Traffic Safety Administration (NHTSA) has issued 13 recalls for different components of the Ford Mustang mach e.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ford Mustang mach e 2021
- Report Received Date: 2024-10-18
- Manufacturer: Ford Motor Company
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
- Summary: Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
- Consequence: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will update the ABS calibration, free of charge. Owner notification letters are expected to be mailed November 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S65.
- Model: Ford Mustang mach e 2023
- Report Received Date: 2024-08-09
- Manufacturer: Ford Motor Company
- Components: VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
- Summary: Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, 2023 Ford Bronco Sport, and 2023 Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
- Consequence: Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 27, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.
- Model: Ford Mustang mach e 2021
- Report Received Date: 2023-10-13
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
- Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
- Model: Ford Mustang mach e 2022
- Report Received Date: 2023-10-13
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
- Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
- Model: Ford Mustang mach e 2022
- Report Received Date: 2022-08-26
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
- Summary: Ford Motor Company (Ford) is recalling certain 2022 Mustang Mach-E vehicles. The right-rear axle half shafts may have been manufactured improperly, allowing the half shaft stem to break under load.
- Consequence: A broken half shaft can cause a loss of drive power, or a rollaway could occur while parked if the electronic parking brake is not engaged. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will inspect the serial number, and replace the right-rear half shaft, as necessary, free of charge. Owner notification letters were mailed September 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S55.
Latest negative Ford Mustang mach e car reviews
Latest positive Ford Mustang mach e car reviews
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Vehicle year: 2023
I am really impressed with the fit and finish of this car! Although some may say that Ford has jumped the shark with this product, I believe that this car is the future. The seats are comfortable both in the front and rear, and the visibility is excellent. While the GT version has less cargo space in the hatch due to a larger battery, I am more than happy to make that trade. The electronics have a substantial learning curve, but the customization options are extensive. I found that the Ford app works really well with my iPhone. I purchased a home charge port running on a 60 amp breaker, and it pulls 48 amps. Recharging from 20% takes about 8-10 hours, but the last 10% takes the longest. The car is very quick with typical instant electric torque, and the handling is impressive considering the weight. Even though I own a Porsche 911 and an Audi Q5, I find this car to be FUN to drive. It's eerily quiet around town, but there is some wind noise on the highway. The sound system is the best of any car I have owned, and there is hardly any maintenance to be done - just tire rotation, cabin filter, and a few things to check but nothing to replace. One pedal driving is a must for regenerative braking, and it works well. It's fun learning how to anticipate stopping and making the most of net positive electron flows. However, there are a few things that I would like to rant about. There isn't much utility considering they call it an SUV - the cargo area is small, there is no trailer hitch option, and no roof rails for carrying. The glass roof is huge, but there is no sun shade and it doesn't open. When in one pedal driving mode, shifting from forward to reverse causes the car to roll freely, which is unexpected considering that when one pedal driving is engaged, if you remove your foot from the accelerator, the car stops. I have only done one 190 mile trip so far, and I found that highway driving at 75mph decreases the range from a stated 270 miles to about 220-230 miles at 75 degrees with a light load. However, I stopped at a 50KW DC fast charger and picked up 70 miles in about 13 minutes. Overall, I am really enjoying this car and would highly recommend it!The car is a great vehicle for commuting and local driving. However, during long distances in cold weather, it requires patience and extra time for charging, which most people don't have. Despite this, I am a happy customer and have had no issues so far with 2,000 miles in. The car comes with high-quality tires, a variety of adapters, and charging cords. The operating costs are extremely low, costing me approximately $16 per charge at home with no significant maintenance. The brakes should last indefinitely considering most stopping can be done with regen one-pedal driving. I am a satisfied and happy customer so far. Great job, Ford! At 7,000 miles, all is well, and I have had no repair issues. However, the range in the winter is diminished, which is not a problem for local driving, but we routinely do a 190-mile highway trip. Going 80 mph with the heat on doesn't give me the range I need. Slowing down to 70-75 mph and relying on seat heaters is required. The highway charging infrastructure is still problematic, and you never know if the charger is available or working. This is not Ford's fault, but it is still unsettling. All EVs suffer from the same charging issues except for Tesla, which has heavily invested in its charging network. At 14,000 miles and 14 months later, I still feel the same about the vehicle. The rear cargo area shade is worthless and flaps annoyingly when windows are open and it is in place. However, WiFi updates are convenient. At 22k updates, the battery has lost 22 miles of range, and the high voltage controller had to be replaced twice. That's the bad news. The good news is that I still agree with all previous statements.
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Vehicle year: 2023
I recently received my Mach 1 California route 1 after a 6 month wait. Although I didn't receive frequent updates on the delivery status, the updates I did receive were accurate. I was thrilled with the iced blue metallic color that I ordered. As someone who commutes 80 miles every day, I was pleasantly surprised to find that the mileage far surpassed the rating. Additionally, my 50 amp ChargePoint home charger works great and charges the car to 90% in just a couple of hours. Even in Colorado mountain weather ranging from 20 - 60 degrees, it only costs me $3.00 a day to travel that 80 mile daily distance. The car is super fun to drive and the Blue Oval system works seamlessly along my whole route. Once you learn how to use the system, you can drive without touching the brake or gas pedal and simply hold on to the steering wheel. Keep in mind that I replaced my BMW x-4 (performance package) with the Mach E. Although I don't have the premium stereo, it still sounds more than acceptable. The only downsides are the inability to tow and the Ford Pass App, which can be a bit clunky. However, I've learned to use the app and it's definitely not as slick as the Mach E.
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Vehicle year: 2023
I'm thrilled to share my experience with the Ford F150 Lightning, an excellent EV that has established Ford as one of the front runners in the EV space. Kudos to them! I recently purchased the 2022 Extended Range AWD Premium and have very few complaints. The car is incredibly quick and quiet, and the frunk provides plenty of storage. While Sync 4A can lag at times, the touch screen is generally very responsive. The Ford Pass app is also cool to have, despite being a little clunky, as it provides so much info about your car on your phone. I particularly enjoy starting and locking/unlocking my car with my Apple Watch, and have even created a shortcut from my preferred Watch face for it. The only real downside to this car is the suspension on everything but the GT-Performance trim, which can be a bit stiff and unsettled, and may give you an extra
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Vehicle year: 2021
After waiting seven months and owning my extended range Mach-E for three weeks, I can confidently say that it has exceeded my expectations in every aspect. The car feels like it was built specifically for me, with all the specifications and details that I wanted. The Star White exterior and Space Grey interior accentuate the Mach-E's design magic, making it a truly beautiful car. As someone who previously owned a Fusion Hybrid for six years, this is my first EV and I couldn't be happier. The instant, linear acceleration is absolutely intoxicating. Unlike Tesla, Ford gives you the option to customize your driving experience to match your preferences. I personally chose Whisper mode with no artificial engine sound, 1-Pedal driving, and Auto-Hold turned off. This way, I spend a significant amount of time coasting in silence while still getting the same performance and efficiency as the other two drive modes. I also keep the lane-centering turned off so that the digital speedometer reading is in the center of the screen in front of me. The absence of this screen in the Tesla, along with some funky styling and lack of the federal rebate, were the major reasons I didn't choose the Model Y. With the Mach-E set up in this fashion, anyone can transition from ICE to EV without any problems. I wholeheartedly agree with all the positive comments in earlier reviews. Purchasing the Mustang Mach-E is easily one of the top three decisions I've made in my life. It feels great to be driving a vehicle that stands out (in a good way) from the rest of the pack. I usually give less credence to reviews that give a vehicle 5 stars in every category, but this is the first time that I've given a review that has done this. The Mustang Mach-E truly deserves all the praise it gets.
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Vehicle year: 2023
The debate continues as to whether this is a Mustang or not. In my opinion, it is the evolution of the pony car and yes, it is a Mustang. Ford has blended traditional Mustang designs and created a Mustang that can outperform most cars from a standstill, while also being able to swing by Home Depot to pick up bags of bark or take the kids to the ball field in style. Adapting to an EV lifestyle is made easy with home charging. The range is decent and road trips are made even better with Blue Cruise hands-free driving. The only improvements needed are the addition of a Heat Pump for better winter range and cooled ventilated seats. For your information, the AWD is awesome in the snow. If you tire it right, this pony can take you anywhere.
Are you having problems with your Ford Mustang mach e?
Lamont Dach 2025-05-23
Vehicle year: 2023
The car abruptly came to a halt (from a speed of 50 to 5km) at one point, accompanied by a 'Stop Safety Now' message and four red lights - red battery, red turtle, exclamation point in car and exclamation point in circle. Despite the dealer's inability to reproduce the issue a week later, it is important to note that the car is a 2023 model, only 1.5 months old with 2400km on the clock, and the battery was at 28% at the time of failure. It is imperative that this issue is resolved as soon as possible to avoid any potential safety hazards on the highway. Rest assured, we will work with Ford to ensure that this issue is resolved in a timely and satisfactory manner.
Irwin Fritsch 2025-05-14
Vehicle year: 2021
We recently purchased the Mach E AWD with extended battery and wanted to share our experience so far. Although we ordered the car in January 2021, we received it in July 2021 as expected. The ordering process was very easy and required only a $500 down payment. However, our experience at the Ford dealer was not great. The sales reps seemed poorly trained and one of them treated my wife in an unacceptable manner. Despite this, we are really enjoying driving the car. The acceleration is crisp, the seating is comfortable for both front and back passengers, and there is ample storage space for phones and cups. The only downside is that the ride is a little stiff and the battery life is affected by cold weather. We recommend keeping the car plugged in during cold weather to avoid losing up to 30% of battery life. The software of the vehicle is a work in progress and we have encountered some issues. Since we only received one key fob, drivers need to connect their phone app to complete most functions of the vehicle. However, the car does not always recognize the phone app, so it's important to keep the fob close by. Additionally, having different profiles for different drivers (and separate phones) has been a challenge for this car. It does not automatically recognize the different driver to initiate their profile. The software is not very intuitive and we have yet to locate a method of opening the trunk from inside the car. Despite these issues, we have had 2 recalls for re-sealing the front windshield and the window in the top of the vehicle. We attempted to schedule a recall completion, but it was not a straightforward process. We hope this information is helpful to others considering purchasing the Mach E AWD.My experience with local dealers was not great. Initially, the dealership where I purchased the car had no idea how to fix the recalled items. When I called additional Mach E dealers in our area, I received no return calls or responses like 'we cannot do that recall here' or 'I will put you on our waitlist and call you to set up an appointment' (I have yet to receive a call from this dealership). Finally, I connected with the dealer's service department that took some responsibility to investigate the recall, develop a plan to complete the fix, and support the car with any software updates. I even called Ford Customer Service, but they could not locate the recall codes for these recalls. These calls were a total waste of time. The recall was documented by Ford in September 2021, but the work was completed in April of 2022. It seemed to take this long for communications between Ford and the dealer to get a plan. Eventually, it got done, and there were 28 software updates completed. I was not aware that there were any updates needed. However, we do like driving this vehicle. We get many compliments about its looks and questions about the performance. We want to reduce our carbon footprint and still think it is the correct thing to do. But with anything totally new, there will be issues. I have listed a few. I am placing these experiences (to-date) only to have Ford make improvements in the whole experience, not just being proud of getting this vehicle to market. I do understand that this is a new platform for Ford, and I expected there to be issues, hence this information to consider. I have not received any follow-up from Ford requesting experience with the Mach E. I might assume that good manufacturers would want real-life experience to make improvements. Now the hard part is keeping it on the market and improving the customer experience. Safe driving to all!
Hank Schinner 2025-05-09
Vehicle year: 2021
I have a 2 month old AWD extended range. Although it's a great car to drive and comes with lots of kit, I have noticed that the range is not as high as claimed. Unfortunately, I have experienced 2 faults after 2500 miles. However, the staff at Ford have been pleasant throughout my interactions with them. The company's systems have been a bit of a challenge, as it took 7 phone calls and an email to arrange a repair and get a courtesy car for the latest fault. In contrast, I have had much smoother experiences with Toyota and Lexus. While I may not purchase a Ford again, I appreciate the efforts of the staff and hope that the company can improve their systems in the future.
Gianni Stokes 2025-02-23
Vehicle year: 2023
I purchased my Mach E three weeks ago. Unfortunately, on the second day, I encountered an issue with the parking brake not releasing and was unable to move the car into gear. A warning message appeared on the screen, advising me to return the car to the dealer immediately for service. After several attempts at turning off the vehicle and restarting it, I was finally able to get the car to respond. My experience with the Walnut Creek Dealer has been frustrating, as they have had my car for a week and are still unable to resolve the issue, even with the help of Ford's engineering team. Ford even suggested checking for loose connections! Additionally, I experienced fast acceleration while using hands-free driving mode and was told that I need to be very attentive. If I had not swerved and hit the brakes, I would have collided with the cars in front of me. At this point, I am considering asking the dealer to take the car back. It is disappointing that only one technician is currently qualified to work on the Mach E, and my car is still in the service bay waiting for advice from Ford.
Ralph Wolf 2024-11-24
Vehicle year: 2021
Decent acceleration, but keep in mind that this is not a true SUV and is not suitable for off-roading.