Ford Mustang mach e problems
The Ford Mustang Mach-E is a battery electric compact crossover SUV produced by Ford. The vehicle was introduced on November 17, 2019, and went on sale in December 2020 as a 2021 model. The vehicle is in the Mustang series, with model name Mach-E inspired by the Mach 1 variant of the first-generation Mustang. The car won the 2021 North American SUV of the Year Award.
Overview
During development, the Mustang Mach-E was originally teased as the Ford Mach 1, but was retracted after strong public opposition, with Ford CEO Jim Farley describing the name tease as an evaluation.
The Mach-E has buttons that open the doors, and a small door handle protruding from the front doors, instead of door handles. Smartphones, or a keypad built into the B-pillar, can be used as a key.
The interior has a wide dashboard and built-in soundbar; the dash is equipped with a vertically mounted 15.5 in (39 cm) touchscreen infotainment system fitted with a rotary dial. The majority of the car's systems are controlled through the screen, which uses Ford's recent SYNC 4 operating system, updatable wirelessly. There is a 10.2 in (26 cm) digital cluster for the driver, and the steering wheel has several physical buttons.
The Mustang Mach-E uses the Global Electrified 1 (GE1) platform, which is a heavily reworked version of the C2 platform shared with the fourth generation Focus and third generation Kuga/fourth generation Escape. It offers a traditional cargo area at the rear offering a volume of 29 cu ft (821 L), and a 4.8 cu ft (136 L) waterproof trunk under the hood and can be charged by a home AC charger or by DC fast chargers at up to 150 kW.
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Ford Mustang mach e model years
Common Ford Mustang mach e problems
The Ford Mustang Mach-E, being a relatively new model, has faced some common problems and recalls that potential buyers should be aware of.
- Battery problems: The Mach-E has been investigated over repeat battery problems, with 12 owners reporting new battery failure issues even after the recall had been carried out.
- Wind noise and water leaks: The Mach-E has had issues with wind noise and water leaks around the panoramic glass roof. If the roof glass loosens, there is a risk that the glass could become detached from the vehicle. Ford recommends getting your dealer to add additional urethane adhesive between the vehicle body and roof glass to address this issue.
- Front windscreen adhesion: Another recall involves the front windscreen not being stuck to the body properly. Removing and re-installing the windscreen with the correct adhesion will solve this issue.
- eCall system location information: The Mach-E's eCall system has been known to send incorrect location information. A simple software update rectifies this issue.
- Charge outlet door: Some Mach-E owners have expressed dissatisfaction with the charge outlet door, which they feel behaves like a dollar store toy and could potentially fail.
- Power seat bottom tilt adjustment: Some owners have wished for tilt adjustment on the power seat bottom, as the lack of it can cause discomfort for those with long legs and little rear padding.
- Head-up display: While the Mach-E is a high-tech car, some owners have expressed disappointment that a head-up display is not at least an option.
- Doors: Some Mach-E owners, particularly those who are lifelong Mustang enthusiasts, have expressed a preference for a two-door model or a convertible instead of the four-door model, which they feel is too much like a family sedan.
In summary, while the Ford Mustang Mach-E is a groundbreaking electric vehicle, potential buyers should be aware of these common problems and recalls to make an informed decision.
Does the Mach-E have a lot of problems?
Ford Mach-E Recall Details
The problem: DC charging and repeated hard acceleration can overheat the high-voltage battery main contactors, which can prevent the contactors from closing or weld them permanently closed. If this happens, the vehicle might not start, or it could lose power while driving.
Is the Mustang Mach-E reliable?
We expect the 2024 Mustang Mach-E will have about average reliability when compared to the average new car. This prediction is based on data from 2021, 2022, and 2023 models, plus the Ford brand scores.
How many years will a Mach-E last for?
Ford Mustang Mach-E batteries usually last between 3-5 years, but this is variable depending on weather conditions, the type of battery, driving habits, and more.
What is the battery problem with the Mach-E?
The recall covers 2021. And 2022 model year Mach e Vehicles fortunately. No accidents or injuries have been reported relating to this problem.
Latest 5 recalls Ford Mustang mach e
The National Highway Traffic Safety Administration (NHTSA) has issued 13 recalls for different components of the Ford Mustang mach e.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ford Mustang mach e 2021
- Report Received Date: 2024-10-18
- Manufacturer: Ford Motor Company
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
- Summary: Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
- Consequence: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will update the ABS calibration, free of charge. Owner notification letters are expected to be mailed November 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S65.
- Model: Ford Mustang mach e 2023
- Report Received Date: 2024-08-09
- Manufacturer: Ford Motor Company
- Components: VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
- Summary: Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, 2023 Ford Bronco Sport, and 2023 Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
- Consequence: Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 27, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.
- Model: Ford Mustang mach e 2021
- Report Received Date: 2023-10-13
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
- Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
- Model: Ford Mustang mach e 2022
- Report Received Date: 2023-10-13
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
- Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
- Model: Ford Mustang mach e 2022
- Report Received Date: 2022-08-26
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
- Summary: Ford Motor Company (Ford) is recalling certain 2022 Mustang Mach-E vehicles. The right-rear axle half shafts may have been manufactured improperly, allowing the half shaft stem to break under load.
- Consequence: A broken half shaft can cause a loss of drive power, or a rollaway could occur while parked if the electronic parking brake is not engaged. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will inspect the serial number, and replace the right-rear half shaft, as necessary, free of charge. Owner notification letters were mailed September 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S55.
Latest negative Ford Mustang mach e car reviews
Latest positive Ford Mustang mach e car reviews
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Vehicle year: 2021
An old Ford guy who never thought he would drive anything other than a 302! What a ride! It's so quiet, responsive, comfortable, and fun. The range and user-friendly controls make it easy to use and the safety features give me peace of mind. It's everything an old guy like me could want to get around in comfort, style, and safety.
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Vehicle year: 2021
I absolutely love this car! It's been a month since I got it and I'm thoroughly impressed. However, I must admit that it's not suitable for road trips longer than one charge. It's great for driving around town, but when it comes to long-distance travel, the charging process at third-party kiosks can be a nightmare. The slow charging and poor billing apps on your phone can be frustrating, especially if you have spotty service while trying to charge. Sometimes, you even have to pay with a digital wallet, which can be inconvenient. Although some kiosks allow you to pay with a credit card, the slow charging is still a waste of time as it takes more than 8 hours to get a full charge. The 350 chargers are good, and you can get a full charge in 45 minutes, but the available chargers are limited. I had to drive around Manteca for more than an hour trying to find a high-speed charging station while my battery was almost dead. Overall, this car is awesome, but if Ford is going to roll out more electric cars, they absolutely have to improve the charging infrastructure. Tesla appears to have a more thought-out charging system, but unfortunately, it doesn't work on Ford. I noticed that some of the Tesla charging spots had all 39 spots taken, and people had to wait for 2 hours for an available charger while their battery was close to dying. Therefore, Ford needs to have fast charging capability by way of chademo, or they need to increase the battery power. I would definitely recommend buying a bigger battery if you can; otherwise, road trips are prohibited. The third-party kiosks are the weakest link, and I was only able to get about 180 miles on a full charge.
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Vehicle year: 2023
I'm glad to hear that you're enjoying your Mach E! It's unfortunate that you're experiencing a significant loss of range during the winter months. Additionally, it seems that there is a lack of charging stations in the Midwest, with only one rapid charger available between Chicago and Indianapolis. During your last visit, it appears that there was only one charger putting out over 50KwH, which resulted in several cars waiting. It's clear that the infrastructure for EV's still has a long way to go before it's ready for prime time. It's understandable that you're unsure about the big 3's decision to eliminate ICE vehicles, especially given the current state of charging infrastructure. Thank you for sharing your experience with me!
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Vehicle year: 2023
Hey there! Just wanted to give you all an update on my Mach E. I recently went on a 1,700 mile round trip vacation from NC to Vermont and Canada and I'm happy to report that my car handled the cold and snow really well. Even better, I haven't had a single issue or defect with it yet and I receive OTA updates frequently. On my trip, I averaged 3.4 mi/kWh with BlueCruise set at 72 mph and temperatures between 70 and 85 degrees Fahrenheit. I got about 230 miles on a full charge! The Mach E is almost as good as my old Porsche Taycan, but significantly less expensive. The only downside is that I struggle to reach 200 miles driving 75-80 mph on the highway with the Standard 70 kWh battery and AWD. Overall, I'm really happy with my purchase and would definitely recommend it to others!
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Vehicle year: 2022
We purchased our Mach-E in November 2022 and have been thoroughly enjoying it ever since. The car is remarkably comfortable and fun to drive, especially with the Comfort & Technology Package that we ordered (which we highly recommend). We even had a Grizzl-E Classic EV charger installed, although the car's charging parameters are so smart that it's not really necessary. Initially, we considered keeping our ICE vehicle while transitioning to an EV, but we're so glad we decided to trade it in anyway. Overall, we would definitely buy this car again - it's everything we hoped it would be!
Are you having problems with your Ford Mustang mach e?
Darien Dickens 2025-09-26
Vehicle year: 2021
Hi there! I hope you're doing well. I just wanted to share my experience with my Mach-E since late February. It's actually my first EV and I have to say, it's been more fun to drive than my 2019 Mustang that I traded in! Unfortunately, it's been sitting at the dealership for a few weeks now due to some bad cells in the battery. While this might be a small problem that one would expect with a new model, it's been taking longer than expected to fix because apparently no dealer in New England or the Ford factory rep has the tool needed to make the repair. Overall, I think the car is fantastic as long as nothing breaks. However, if service is needed, it could be a bit of a wait. Thanks for listening!
Lamont Dach 2025-05-23
Vehicle year: 2023
The car abruptly came to a halt (from a speed of 50 to 5km) at one point, accompanied by a 'Stop Safety Now' message and four red lights - red battery, red turtle, exclamation point in car and exclamation point in circle. Despite the dealer's inability to reproduce the issue a week later, it is important to note that the car is a 2023 model, only 1.5 months old with 2400km on the clock, and the battery was at 28% at the time of failure. It is imperative that this issue is resolved as soon as possible to avoid any potential safety hazards on the highway. Rest assured, we will work with Ford to ensure that this issue is resolved in a timely and satisfactory manner.
Irwin Fritsch 2025-05-14
Vehicle year: 2021
We recently purchased the Mach E AWD with extended battery and wanted to share our experience so far. Although we ordered the car in January 2021, we received it in July 2021 as expected. The ordering process was very easy and required only a $500 down payment. However, our experience at the Ford dealer was not great. The sales reps seemed poorly trained and one of them treated my wife in an unacceptable manner. Despite this, we are really enjoying driving the car. The acceleration is crisp, the seating is comfortable for both front and back passengers, and there is ample storage space for phones and cups. The only downside is that the ride is a little stiff and the battery life is affected by cold weather. We recommend keeping the car plugged in during cold weather to avoid losing up to 30% of battery life. The software of the vehicle is a work in progress and we have encountered some issues. Since we only received one key fob, drivers need to connect their phone app to complete most functions of the vehicle. However, the car does not always recognize the phone app, so it's important to keep the fob close by. Additionally, having different profiles for different drivers (and separate phones) has been a challenge for this car. It does not automatically recognize the different driver to initiate their profile. The software is not very intuitive and we have yet to locate a method of opening the trunk from inside the car. Despite these issues, we have had 2 recalls for re-sealing the front windshield and the window in the top of the vehicle. We attempted to schedule a recall completion, but it was not a straightforward process. We hope this information is helpful to others considering purchasing the Mach E AWD.My experience with local dealers was not great. Initially, the dealership where I purchased the car had no idea how to fix the recalled items. When I called additional Mach E dealers in our area, I received no return calls or responses like 'we cannot do that recall here' or 'I will put you on our waitlist and call you to set up an appointment' (I have yet to receive a call from this dealership). Finally, I connected with the dealer's service department that took some responsibility to investigate the recall, develop a plan to complete the fix, and support the car with any software updates. I even called Ford Customer Service, but they could not locate the recall codes for these recalls. These calls were a total waste of time. The recall was documented by Ford in September 2021, but the work was completed in April of 2022. It seemed to take this long for communications between Ford and the dealer to get a plan. Eventually, it got done, and there were 28 software updates completed. I was not aware that there were any updates needed. However, we do like driving this vehicle. We get many compliments about its looks and questions about the performance. We want to reduce our carbon footprint and still think it is the correct thing to do. But with anything totally new, there will be issues. I have listed a few. I am placing these experiences (to-date) only to have Ford make improvements in the whole experience, not just being proud of getting this vehicle to market. I do understand that this is a new platform for Ford, and I expected there to be issues, hence this information to consider. I have not received any follow-up from Ford requesting experience with the Mach E. I might assume that good manufacturers would want real-life experience to make improvements. Now the hard part is keeping it on the market and improving the customer experience. Safe driving to all!
Hank Schinner 2025-05-09
Vehicle year: 2021
I have a 2 month old AWD extended range. Although it's a great car to drive and comes with lots of kit, I have noticed that the range is not as high as claimed. Unfortunately, I have experienced 2 faults after 2500 miles. However, the staff at Ford have been pleasant throughout my interactions with them. The company's systems have been a bit of a challenge, as it took 7 phone calls and an email to arrange a repair and get a courtesy car for the latest fault. In contrast, I have had much smoother experiences with Toyota and Lexus. While I may not purchase a Ford again, I appreciate the efforts of the staff and hope that the company can improve their systems in the future.
Gianni Stokes 2025-02-23
Vehicle year: 2023
I purchased my Mach E three weeks ago. Unfortunately, on the second day, I encountered an issue with the parking brake not releasing and was unable to move the car into gear. A warning message appeared on the screen, advising me to return the car to the dealer immediately for service. After several attempts at turning off the vehicle and restarting it, I was finally able to get the car to respond. My experience with the Walnut Creek Dealer has been frustrating, as they have had my car for a week and are still unable to resolve the issue, even with the help of Ford's engineering team. Ford even suggested checking for loose connections! Additionally, I experienced fast acceleration while using hands-free driving mode and was told that I need to be very attentive. If I had not swerved and hit the brakes, I would have collided with the cars in front of me. At this point, I am considering asking the dealer to take the car back. It is disappointing that only one technician is currently qualified to work on the Mach E, and my car is still in the service bay waiting for advice from Ford.