Ford Mustang mach e problems
The Ford Mustang Mach-E is a battery electric compact crossover SUV produced by Ford. The vehicle was introduced on November 17, 2019, and went on sale in December 2020 as a 2021 model. The vehicle is in the Mustang series, with model name Mach-E inspired by the Mach 1 variant of the first-generation Mustang. The car won the 2021 North American SUV of the Year Award.
Overview
During development, the Mustang Mach-E was originally teased as the Ford Mach 1, but was retracted after strong public opposition, with Ford CEO Jim Farley describing the name tease as an evaluation.
The Mach-E has buttons that open the doors, and a small door handle protruding from the front doors, instead of door handles. Smartphones, or a keypad built into the B-pillar, can be used as a key.
The interior has a wide dashboard and built-in soundbar; the dash is equipped with a vertically mounted 15.5 in (39 cm) touchscreen infotainment system fitted with a rotary dial. The majority of the car's systems are controlled through the screen, which uses Ford's recent SYNC 4 operating system, updatable wirelessly. There is a 10.2 in (26 cm) digital cluster for the driver, and the steering wheel has several physical buttons.
The Mustang Mach-E uses the Global Electrified 1 (GE1) platform, which is a heavily reworked version of the C2 platform shared with the fourth generation Focus and third generation Kuga/fourth generation Escape. It offers a traditional cargo area at the rear offering a volume of 29 cu ft (821 L), and a 4.8 cu ft (136 L) waterproof trunk under the hood and can be charged by a home AC charger or by DC fast chargers at up to 150 kW.
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Ford Mustang mach e model years
Common Ford Mustang mach e problems
The Ford Mustang Mach-E, being a relatively new model, has faced some common problems and recalls that potential buyers should be aware of.
- Battery problems: The Mach-E has been investigated over repeat battery problems, with 12 owners reporting new battery failure issues even after the recall had been carried out.
- Wind noise and water leaks: The Mach-E has had issues with wind noise and water leaks around the panoramic glass roof. If the roof glass loosens, there is a risk that the glass could become detached from the vehicle. Ford recommends getting your dealer to add additional urethane adhesive between the vehicle body and roof glass to address this issue.
- Front windscreen adhesion: Another recall involves the front windscreen not being stuck to the body properly. Removing and re-installing the windscreen with the correct adhesion will solve this issue.
- eCall system location information: The Mach-E's eCall system has been known to send incorrect location information. A simple software update rectifies this issue.
- Charge outlet door: Some Mach-E owners have expressed dissatisfaction with the charge outlet door, which they feel behaves like a dollar store toy and could potentially fail.
- Power seat bottom tilt adjustment: Some owners have wished for tilt adjustment on the power seat bottom, as the lack of it can cause discomfort for those with long legs and little rear padding.
- Head-up display: While the Mach-E is a high-tech car, some owners have expressed disappointment that a head-up display is not at least an option.
- Doors: Some Mach-E owners, particularly those who are lifelong Mustang enthusiasts, have expressed a preference for a two-door model or a convertible instead of the four-door model, which they feel is too much like a family sedan.
In summary, while the Ford Mustang Mach-E is a groundbreaking electric vehicle, potential buyers should be aware of these common problems and recalls to make an informed decision.
Does the Mach-E have a lot of problems?
Ford Mach-E Recall Details
The problem: DC charging and repeated hard acceleration can overheat the high-voltage battery main contactors, which can prevent the contactors from closing or weld them permanently closed. If this happens, the vehicle might not start, or it could lose power while driving.
Is the Mustang Mach-E reliable?
We expect the 2024 Mustang Mach-E will have about average reliability when compared to the average new car. This prediction is based on data from 2021, 2022, and 2023 models, plus the Ford brand scores.
How many years will a Mach-E last for?
Ford Mustang Mach-E batteries usually last between 3-5 years, but this is variable depending on weather conditions, the type of battery, driving habits, and more.
What is the battery problem with the Mach-E?
The recall covers 2021. And 2022 model year Mach e Vehicles fortunately. No accidents or injuries have been reported relating to this problem.
Latest 5 recalls Ford Mustang mach e
The National Highway Traffic Safety Administration (NHTSA) has issued 13 recalls for different components of the Ford Mustang mach e.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ford Mustang mach e 2021
- Report Received Date: 2024-10-18
- Manufacturer: Ford Motor Company
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
- Summary: Ford Motor Company (Ford) is recalling certain 2021 Mach-E vehicles. An Over-The-Air (OTA) update to the Anti-lock Braking System (ABS) may result in a loss of power brake assist, ABS, Electronic Stability Control, Traction Control, and driver assistance features.
- Consequence: A loss of power brake assist can extend the distance required to stop the vehicle. Additionally, a disabled antilock brake system and/or stability control system can result in a loss of vehicle control. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will update the ABS calibration, free of charge. Owner notification letters are expected to be mailed November 4, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S65.
- Model: Ford Mustang mach e 2023
- Report Received Date: 2024-08-09
- Manufacturer: Ford Motor Company
- Components: VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
- Summary: Ford Motor Company (Ford) is recalling certain 2023-2024 Maverick, 2023 Ford Bronco Sport, and 2023 Mustang Mach-E vehicles. The front windshield wiper motor may become inoperative, causing the wipers to fail.
- Consequence: Inoperative windshield wipers can reduce visibility in certain conditions, increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the windshield wiper motor as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed September 27, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S51.
- Model: Ford Mustang mach e 2021
- Report Received Date: 2023-10-13
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
- Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
- Model: Ford Mustang mach e 2022
- Report Received Date: 2023-10-13
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
- Consequence: An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
- Remedy: Dealers will replace the high voltage battery junction box, free of charge. Interim owner notification letters were mailed November 2, 2023. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
- Model: Ford Mustang mach e 2022
- Report Received Date: 2022-08-26
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
- Summary: Ford Motor Company (Ford) is recalling certain 2022 Mustang Mach-E vehicles. The right-rear axle half shafts may have been manufactured improperly, allowing the half shaft stem to break under load.
- Consequence: A broken half shaft can cause a loss of drive power, or a rollaway could occur while parked if the electronic parking brake is not engaged. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will inspect the serial number, and replace the right-rear half shaft, as necessary, free of charge. Owner notification letters were mailed September 19, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S55.
Latest negative Ford Mustang mach e car reviews
Latest positive Ford Mustang mach e car reviews
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Vehicle year: 2023
In February 2022, we sold my wife's 2019 BMW X3 M40i and ordered a 2022 Mach-E GT Performance. Our Mach-E order was placed on February 8 and it just arrived in October 2022. We are thrilled to say that the Mach-E trumps the BMW in just about every area. Our GT Performance Edition in Cyber Orange is a real head-turner and trounces our old BMW in the looks department. We have had many nice cars, but none have garnered the attention we get in the Mach-E. Driving it is an absolute joy, with the torque being nothing short of amazing. You cannot help but get a big grin when you step on the pedal just a little, and that wave of torque never gets old. And if you really tromp on it, it is downright exhilarating how fast this thing is. Surprisingly, the ride around town is quite smooth, and highway trips are likewise smooth, although the car could use a bit more sound dampening for highway speeds. The Ban & Oflufson stereo is kick-ass, with good bass and sharp clear highs. And for such a heavy car, it handles quite well. One pedal driving is a hoot, and we may drive this over 100,000 miles and never replace the brakes. We rarely use the brakes in this car. Charging is easy and cheap, and with our electric rates (we home charge), it would take about $9.00 to charge from near empty to 100 percent, which gives around 250-270 miles of range. During the winter, we get super low electric rates that will cut that cost in half. We have not used public charging and probably never will. We use the Mach-E for all of our local every-day driving, so it is easy to keep it charged at home. For long trips, we take our Subaru Outback (another great car, especially for the money). The interior on the Mach-E is nice, not luxurious, but not cheap. The seats are excellent, and touch materials are high quality. The big screen works well.It's definitely a bit of an adjustment, but overall we were pleasantly surprised with how well the screen works. It's super fast, responsive, and very clear. Plus, the backup camera view is incredible! In summary, this car is a fantastic value for the money. Actually, it's a great car even without considering the cost. We've owned Mercedes, BMW, Range Rover, Jaguar, Lexus, and a host of others, but the Mach-E is quickly becoming a new favorite. That 600 plus lb-ft of torque off the line never gets old, the cabin is nicely done, the ride is surprisingly smooth and quiet, it handles quite well, and it looks great--much better than a Tesla. However, the buying experience was a bit of a letdown. This is my first Ford since the 1970s (excluding Jaguar, which was owned by Ford when I purchased most of my Jags). Ordering on the Ford website was easy, as was tracking my order and tracking the car once it was built. But the dealer experience was disappointing. First, the dealer tried to discourage us from taking delivery, saying we should wait until next year as this is one of the last 2022s--we strongly suspect this was so they could then sell the car for $10k-$20k over MSRP. Then, when we showed up to take delivery, they tried all sorts of tricks to pad their wallet. First, they added some worthless paint protection, even though I had it in writing from two of their representatives, including the new car director, that they would NOT add any extras to the car. They tried to tell me that they put it on all cars, it was already on this car, and they could not take it off. Perhaps this was another ploy to get us to walk away from taking the car. In any event, I told them I would walk and complain to Ford, and they took off the stupid paint protection charge.When I asked for a breakdown of the taxes and registration fees, the dealer was hesitant to provide it and kept giving me a total number. I had to escalate the issue to the director and it turned out that the dealer was charging double for taxes and registration. It was a frustrating experience, but we eventually got the deal done after spending 5.5 hours at the dealership. On the bright side, we are very pleased with the Mach-E and highly recommend it. It's a great second car for local errands and drives up to about 75-100 miles one-way. We have had no problems with it to date and home charging is easy and inexpensive. In Arizona, a full charge during winter months costs less than three dollars and during summer, less than ten dollars. We always charge at home, so we cannot comment on third-party charging. If we will be driving more than 100 miles one-way, we take our Subaru. The range is about as predicted, but we were a bit surprised at how much range is cut for trips with lots of freeway driving.For you, this car will work out great as you can use it for almost all of your local errand-running and charge it only at home. However, the real-life range for freeway driving is likely just north of 200 miles, which could make you nervous if this was your only car.
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Vehicle year: 2023
Now that you have 15k miles on your car, let's talk about it! The Premium trim 2 wheel drive with a 230 mile range is a great choice. Let's start with the minor issues, which were quickly resolved. The windshield and sunroof needed to be resealed, but the dealer took care of it in just three days and even provided a nice loaner car. There was a software recall in June, but it only required a half-day drop off at the dealer. The rear seatbelt also needed a replacement part, which took two weeks to arrive. Overall, the experience was positive. Ford's techs may seem puzzled at times, but they are always eager to help. And let's be honest, it's not a five-liter, but it's still a great car! Now, onto the good and great features. Charging the car in the garage is a breeze with the supplied cable, no need to buy a juice box or wall box and save yourself five hundred bucks. The ride is smooth and quiet, even better than my Macan S. It beats the BMW X3 as my dogs' beach car. The B&O stereo is the best I've ever had in a vehicle, and CarPlay and maps are effortless. The phone as a key feature is also a great addition, although Ford only provides one key. Lastly, it's fast, quiet, and good-looking. Pro tip: save your money and buy the Ford rubber mats instead of wasting it on the junk from Weathertech. If you want one, get in line!
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Vehicle year: 2021
I purchased the car in February 2021 and have been thoroughly impressed with its performance. However, shortly after taking possession of the vehicle, I noticed an issue with the supercharger program. I promptly took it to the dealer for inspection and was informed that there was a malfunction. Unfortunately, the charge port has also failed and is currently being repaired. Despite this setback, I remain confident in the quality of the car and look forward to its continued performance.
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Vehicle year: 2023
The Mach-E's performance is truly impressive, providing a smooth ride and excellent handling in a variety of situations. As a daily driver, it has exceeded my expectations with good visibility, excellent stopping power, and of course, ridiculous acceleration that makes it a fun drive. While Sync 4A is a bit disappointing due to the lack of customization, it's still a great feature. However, the confusing controls or complete lack thereof can be frustrating. For example, having a simple button to press to view the all-around cameras when parking or a button to open the 'frunk' would be helpful. Despite these minor drawbacks, I am very satisfied with the vehicle and hope that Ford delivers continuous software updates to address these issues.
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Vehicle year: 2021
I've owned the car for a few months and recently took a long 1500 mile trip in it. Overall, I think it's an excellent vehicle, but there are still some areas that could be improved to make it a worthy competitor to the likes of Tesla MY and Audi E-tron. Here are some things I really like about it: 1. The build quality is excellent and feels more like a traditional car. 2. The Mach E has a great mix of physical controls and touch screen options, although I personally find the large volume dial to be useless. 3. The seats are comfortable and there's a great dealer network available. 4. The driving dynamics are excellent and it's a great looking car. 5. It's also a much easier transition from a regular car compared to some other EVs that have spaceship-like controls. However, there are a few cons to consider: 1. The software can be glitchy and slow, and the navigation struggles to find well-known places like hotels, stadiums, and schools just by typing in the name and city. You have to find the physical address and enter it into the navigation. 2. The Ford Pass application is subpar and not always reliable, only working correctly about 70% of the time. 3. The charging status display in both the car and the Ford Pass app is inadequate and doesn't show enough details like the rate of charge or the temperature of the battery. 4. The charging network is subpar and not as good as Tesla's. It tends to charge at the lower end most of the time, rated for speeds up to 160 kwh, but the highest I've ever seen is around 130 kwh in a few instances. Most of the time, the car wants to charge around 40-80 kwh, which takes longer.
Are you having problems with your Ford Mustang mach e?
Lamont Dach 2025-05-23
Vehicle year: 2023
The car abruptly came to a halt (from a speed of 50 to 5km) at one point, accompanied by a 'Stop Safety Now' message and four red lights - red battery, red turtle, exclamation point in car and exclamation point in circle. Despite the dealer's inability to reproduce the issue a week later, it is important to note that the car is a 2023 model, only 1.5 months old with 2400km on the clock, and the battery was at 28% at the time of failure. It is imperative that this issue is resolved as soon as possible to avoid any potential safety hazards on the highway. Rest assured, we will work with Ford to ensure that this issue is resolved in a timely and satisfactory manner.
Irwin Fritsch 2025-05-14
Vehicle year: 2021
We recently purchased the Mach E AWD with extended battery and wanted to share our experience so far. Although we ordered the car in January 2021, we received it in July 2021 as expected. The ordering process was very easy and required only a $500 down payment. However, our experience at the Ford dealer was not great. The sales reps seemed poorly trained and one of them treated my wife in an unacceptable manner. Despite this, we are really enjoying driving the car. The acceleration is crisp, the seating is comfortable for both front and back passengers, and there is ample storage space for phones and cups. The only downside is that the ride is a little stiff and the battery life is affected by cold weather. We recommend keeping the car plugged in during cold weather to avoid losing up to 30% of battery life. The software of the vehicle is a work in progress and we have encountered some issues. Since we only received one key fob, drivers need to connect their phone app to complete most functions of the vehicle. However, the car does not always recognize the phone app, so it's important to keep the fob close by. Additionally, having different profiles for different drivers (and separate phones) has been a challenge for this car. It does not automatically recognize the different driver to initiate their profile. The software is not very intuitive and we have yet to locate a method of opening the trunk from inside the car. Despite these issues, we have had 2 recalls for re-sealing the front windshield and the window in the top of the vehicle. We attempted to schedule a recall completion, but it was not a straightforward process. We hope this information is helpful to others considering purchasing the Mach E AWD.My experience with local dealers was not great. Initially, the dealership where I purchased the car had no idea how to fix the recalled items. When I called additional Mach E dealers in our area, I received no return calls or responses like 'we cannot do that recall here' or 'I will put you on our waitlist and call you to set up an appointment' (I have yet to receive a call from this dealership). Finally, I connected with the dealer's service department that took some responsibility to investigate the recall, develop a plan to complete the fix, and support the car with any software updates. I even called Ford Customer Service, but they could not locate the recall codes for these recalls. These calls were a total waste of time. The recall was documented by Ford in September 2021, but the work was completed in April of 2022. It seemed to take this long for communications between Ford and the dealer to get a plan. Eventually, it got done, and there were 28 software updates completed. I was not aware that there were any updates needed. However, we do like driving this vehicle. We get many compliments about its looks and questions about the performance. We want to reduce our carbon footprint and still think it is the correct thing to do. But with anything totally new, there will be issues. I have listed a few. I am placing these experiences (to-date) only to have Ford make improvements in the whole experience, not just being proud of getting this vehicle to market. I do understand that this is a new platform for Ford, and I expected there to be issues, hence this information to consider. I have not received any follow-up from Ford requesting experience with the Mach E. I might assume that good manufacturers would want real-life experience to make improvements. Now the hard part is keeping it on the market and improving the customer experience. Safe driving to all!
Hank Schinner 2025-05-09
Vehicle year: 2021
I have a 2 month old AWD extended range. Although it's a great car to drive and comes with lots of kit, I have noticed that the range is not as high as claimed. Unfortunately, I have experienced 2 faults after 2500 miles. However, the staff at Ford have been pleasant throughout my interactions with them. The company's systems have been a bit of a challenge, as it took 7 phone calls and an email to arrange a repair and get a courtesy car for the latest fault. In contrast, I have had much smoother experiences with Toyota and Lexus. While I may not purchase a Ford again, I appreciate the efforts of the staff and hope that the company can improve their systems in the future.
Gianni Stokes 2025-02-23
Vehicle year: 2023
I purchased my Mach E three weeks ago. Unfortunately, on the second day, I encountered an issue with the parking brake not releasing and was unable to move the car into gear. A warning message appeared on the screen, advising me to return the car to the dealer immediately for service. After several attempts at turning off the vehicle and restarting it, I was finally able to get the car to respond. My experience with the Walnut Creek Dealer has been frustrating, as they have had my car for a week and are still unable to resolve the issue, even with the help of Ford's engineering team. Ford even suggested checking for loose connections! Additionally, I experienced fast acceleration while using hands-free driving mode and was told that I need to be very attentive. If I had not swerved and hit the brakes, I would have collided with the cars in front of me. At this point, I am considering asking the dealer to take the car back. It is disappointing that only one technician is currently qualified to work on the Mach E, and my car is still in the service bay waiting for advice from Ford.
Ralph Wolf 2024-11-24
Vehicle year: 2021
Decent acceleration, but keep in mind that this is not a true SUV and is not suitable for off-roading.