Smart Fortwo problems
The Smart Fortwo (stylized as "smart fortwo") is a two-seater city car built by the Smart division of the Mercedes-Benz Group from 1998 to 2024. In its third generation, the Fortwo has a rear-engine, rear-wheel-drive layout and a one-box design.
The first generation was internally designated as the W450, launched at the 1998 Paris Motor Show. The second generation W451-build series was launched at the 2006 Bologna Motor Show. The third generation Fortwo (2014–) was internally designated as the C453 build series, and debuted globally on July 16, 2014, at the Tempodrom in Berlin along with a closely related four-door version, the Smart Forfour, co-developed and sharing the same platform and engines with the third-generation Renault Twingo.
Marketed in 46 countries worldwide, Fortwo production had surpassed 1.7 million units by early 2015. The brand name Smart supposedly derives from its early history as a cooperative venture between Swatch and Mercedes: Swatch Mercedes ART. The Fortwo nameplate derives from its two-person seating capacity. Until 2002, the Fortwo had been marketed as the smart City-Coupé.
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Smart Fortwo model years
Common Smart Fortwo problems
Based on the complaints from owners of the Smart Fortwo cars, several common problems have been reported. Here is a detailed list of these issues:
- Transmission Issues:
- Smart cars, particularly the Fortwo model, are known to have trouble switching into reverse gear, with transmission failure being a common mechanical issue.
- The 2008 and 2009 Fortwo model years were especially problematic in this regard.
- Suspension Problems:
- Owners have reported issues with the suspension system of Smart cars, impacting the overall driving experience and comfort.
- Electrical Failures:
- Electrical failures have been a concern for Smart car owners, affecting various components like the charging unit and other electrical systems.
- Engine Failure:
- Some Smart Fortwo models have experienced engine failures, leading to significant repair costs and potential safety risks.
- Crazing:
- Owners have reported a condition called "crazing," where the car's roof develops small cracks due to wear and tear, affecting the aesthetics and potentially the structural integrity.
- Heater Blower Motor Issues:
- Problems with the heater blower motor have been reported, impacting the climate control system of Smart cars.
- Muffler Pipe Failures:
- Smart car owners have faced issues with failing muffler pipes, affecting the exhaust system and potentially leading to performance issues.
- Electrical Charging Unit Problems:
- The Smart Fortwo EQ model has been known to experience issues with the electrical charging unit, affecting the car's ability to charge efficiently.
These common problems reported by Smart car owners highlight various mechanical, electrical, and structural issues that can impact the performance, safety, and reliability of these vehicles. Owners should be aware of these issues and take proactive measures to address them to ensure the longevity and functionality of their Smart cars.
What is the common problem with smart cars?
Smart cars may experience transmission issues such as slipping gears, difficulty shifting, or rough gear changes, indicating potential problems with the transmission fluid, clutch, or internal components.
How reliable are Smart Fortwo cars?
Are Smart cars reliable? According to repairpal.com, the Smart car receives a ⅘ in reliability, putting it at 10th compared to 32 other car brands. It has an 8% probability of the necessary repair being severe, and users will take their Smart car to the repair shop an average of 0.3 times a year.
What are the weaknesses of a Smart Car?
Smart cars are typically only big enough to seat 2 people. This can be a real issue if you have a family of 4. Since they are not really geared towards families, this can be a decided disadvantage to owning one. Never mind the 20 trips you'd have to make to take your daughter's soccer team to practice!
Are smart cars cheap to fix?
But don't forget that the cost of maintaining a typical car can be as slow as $1,200 per year. It goes to say that maintaining a Smart Car costs as much as maintaining a typical car. There are no big disparities. A Smart Car is sensitive and requires regular maintenance, you know, just like any other type of car.
Percentage distribution of complaints by Smart Fortwo years
We have researched Smart problems and analysed all the complaints filed against Smart Fortwo cars and compiled the top 5 most problematic Smart Fortwo model years:
Below you can see the percentage distribution of known problems by Smart Fortwo model years.
Distribution of the number of complaints by Smart Fortwo years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Smart Fortwo car problems categorized by type of issue
After analysing all complaints related to Smart Fortwo , it was concluded that the most common issues with these cars are:
- Power train problems
- Engine problems
- Electrical system problems
- Unknown or other problems
- Seat belts problems
The graph below shows statistics for all Smart Fortwo vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Fortwo model years
A total of 14 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Fortwo model years
There were a total of 40 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Fortwo model years
There were a total of 16 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Fortwo model years
There were a total of 1 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 276 complaints about various vehicle components related to the Smart Fortwo . Below are the 25 most recent complaints reported for Smart Fortwo vehicles.
Latest 25 complaints
Smart Fortwo 2008
- Date Of Incident: 2024-09-25
- Date Complaint: 2024-09-25
- Fire: 1
- VIN: WMEEK31X68K
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2008 Smart Fortwo. The contact received notification of NHTSA Campaign Number: 18V273000(Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the contact noticed there was smoke coming from the engine. The contact stated that the vehicle had caught on fire. No warning lights illuminated. The contact exited the vehicle quickly and entered a mechanic shop and a mechanic put on safety gloves to extinguish the fire with a fire hose. The fire was able to be extinguished by the mechanic. The mechanic mentioned that the insulation mat detached from the vehicle and caught on fire. No injuries were sustained. A fire report was not filed since the fire department was not at the scene. A Police report was not filed. The vehicle was towed to the contact's parents' home where it remained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Parts Distribution Disconnect
Smart Fortwo 2008
- Date Of Incident: 2024-09-01
- Date Complaint: 2024-09-08
- VIN: WMEEJ31X28K
- Components: ENGINE
- Summary: Mercedes-Benz USA has no service centers on Long Island,NY that might fix the recall issue. For a time they were the only Smart Car service provider after Smart Car dealers were abandoned. MB USA currently will not do the recall and offers no reasonable alternative. The issue is potential engine compartment/total vehicle fire due to compartment insulation failure. Offers no suggestions for doing the recall service except one MB dealer in CT at one time might be able; if I research them.
Smart Fortwo 2008
- Date Of Incident: 2018-06-01
- Date Complaint: 2024-09-06
- VIN: WMEEJ31X48K
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact's mother owns a 2008 Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling). The local dealer was notified of the recall but informed the contact that the recall could not be serviced at their location. The manufacturer was notified of the failure and referred the contact to a dealer that was 180 miles away. The manufacturer was informed that the owner of the vehicle was elderly and would not be able to travel that far a distance yet was offered no additional assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Smart Fortwo 2009
- Date Of Incident: 2024-09-05
- Date Complaint: 2024-09-05
- VIN: WMEEK31X69K
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2009 Mercedes-Benz Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer scheduled an appointment at the dealer; however, the dealer contacted the contact and decline to honor the recall repair appointment. The contact contacted two dealers and was informed that they do not perform repair on Mercedes-Benz Smart Cars. The contact had not experienced a failure. Parts distribution disconnect.
Smart Fortwo 2008
- Date Of Incident: 2024-08-30
- Date Complaint: 2024-08-30
- VIN: WMEEK31X58K
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2008 Smart ForTwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer suggested that the vehicle be towed to another local dealer. The contact had not experienced a failure. Parts distribution disconnect.
Smart Fortwo 2009
- Date Of Incident: 2024-08-29
- Date Complaint: 2024-08-29
- VIN: WMEEJ31X99K
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2009 Mercedes-Benz Smart Fortwo. The contact received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer and several unknown dealers were contacted and informed the contact that they did not service Smart vehicles. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Smart Fortwo 2009
- Date Of Incident: 2024-07-01
- Date Complaint: 2024-08-03
- VIN: WMEEJ31X89K
- Components: UNKNOWN OR OTHER
- Summary: When starting the car, the transmission will not respond to the shifter being put into any gear. A computer diagnostic says it is a communications issue. Mercedes, who sold the car to me new, refuses to do any repair work as they have discontinued Smart sales in the US. If the communications for the transmission fails during operation, this will be very dangerous. There are numerous reports on the internet of similar issues and owners trying to repair this themselves. Mercedes needs to be forced to repair what they have sold and represented. If this is a software update issue, who has the software to fix this issue? It is outrageous that NHTSA has not enforced these issues with Mercedes Benz of America.
Smart Fortwo 2008
- Date Of Incident: 2024-06-04
- Date Complaint: 2024-06-04
- VIN: WMEEK31X48K
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2008 Mercedes-Benz Smart ForTwo. The contact received a notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling). The parts were available; however, the dealer list the manufacturer provided that the recall repair instructions were not available. The contact called multiple dealers however services could not be provided. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Smart Fortwo 2017
- Date Of Incident: 2023-06-28
- Date Complaint: 2023-07-28
- VIN: WMEFJ9BA2HK
- Components: ELECTRICAL SYSTEM
- Summary: The car won't charge over 20% due probably a faulty manufacturer part of N83 high voltage control box. This could cause very serious electrical/battery issues if the high voltage box is faulty.
Smart Fortwo 2009
- Date Of Incident: 2023-05-02
- Date Complaint: 2023-05-02
- VIN: WMEEJ31X19K
- Components: ENGINE AND ENGINE COOLING,POWER TRAIN,TIRES
- Summary: The contact owns a 2009 Smart ForTwo. The contact stated that on multiple occasions when the vehicle was parked and the gear shifter was shifted, the transmission would only shift into neutral. Additionally, the contact stated that the vehicle failed to respond when the accelerator pedal was depressed. Additionally, the tire pressure warning light was illuminated. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact also received notification of NHTSA Campaign Number: 18V273000 (Engine and Engine Cooling) however, parts to do the recall repair was unavailable. The manufacturer was not notified of the failure. The failure mileage was approximately 37,000. Parts distribution disconnect.
Smart Fortwo 2011
- Date Of Incident: 2023-01-02
- Date Complaint: 2023-01-09
- VIN: WMEEJ3BA1BK
- Components: TIRES
- Summary: 175 55 r15 Tge tires wires startes to unravelling and chabgibg the ahape of tge tire.
Smart Fortwo 2009
- Date Of Incident: 2022-10-24
- Date Complaint: 2022-10-24
- VIN: wmeej31x29k
- Components: POWER TRAIN
- Summary: 2008 Smart Fortwo has a recall open for reprograming the transmission computer because of rough shifting and bucking while shifting and lugging the engine to much before down shifting. Mine is a 2008 but the VIN was not included in the recall and I am having the same problems with mine. Can mine be added to the recall?
Smart Fortwo 2008
- Date Of Incident: 2022-09-15
- Date Complaint: 2022-09-15
- Fire: 1
- VIN: WMEEJ31X38K
- Components: ELECTRICAL SYSTEM,SERVICE BRAKES,ENGINE
- Summary: We were driving in Greensboro NC this afternoon on the way to my husbands birthday dinner when off of Bridford? Parkway our 2008 smart car passion for two started malfunctioning all lights flashing on instrument panel & brakes quit & another motorist drove up beside us with window down screaming GET OUT YOUR CAR IS ON FIRE!!! We managed to stop on side of road at woods & jumped out car was on fire looked like under back tires and engine in back! We grabbed what we could save & ran. 911 was called & fire and police came. 2 Witnesses also to event we have photos & videos. Our car burned all the way down to frame! Total loss! We could have died because we couldnt see the fire behind us under car & if not for the man we may have blown up!!
Smart Fortwo 2009
- Date Of Incident: 2021-11-08
- Date Complaint: 2022-02-07
- VIN: WMEEJ31X09K
- Components: AIR BAGS
- Summary: The contact owns a 2009 Smart ForTwo. The contact stated that while starting the vehicle, the air bag warning light was illuminated and would not turn off. The contact took the vehicle to an independent mechanic where it was diagnosed with needing the driver’s side air bag replaced. The vehicle was not repaired but was pending repairs. The independent mechanic had to order the parts for the repair. The dealer was contacted however, the dealer was unable to confirm when the part would be available. The manufacturer had not been informed of the failure. The failure mileage was approximately 127,000.
Smart Fortwo 2012
- Date Of Incident: 2022-01-16
- Date Complaint: 2022-01-18
- VIN: WMEEK3BA9CK
- Components: SEAT BELTS
- Summary: The driver side seat belt mount, which in this case is a steel cable, has mostly broken and frayed rendering it unsafe to drive. In the event of an accident, it would certainly break completely. I only noticed it yesterday while cleaning, the breakage would've happened while driving it. I've contacted mercedes USA, and they tell me that my warranty has run out, they can't do anything. Even though this is a mandatory safety feature that has completely failed from normal use.
Latest 5 recalls Smart Fortwo
The National Highway Traffic Safety Administration (NHTSA) has issued 5 recalls for different components of the Smart Fortwo.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Smart Fortwo 2008
- Report Received Date: 2018-04-27
- Manufacturer: Mercedes-Benz USA, LLC.
- Components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
- Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
- Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
- Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
- Model: Smart Fortwo 2009
- Report Received Date: 2018-04-27
- Manufacturer: Mercedes-Benz USA, LLC.
- Components: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
- Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2008-2009 smart fortwo cabrio and fortwo coupe vehicles. The rear insulation mat in the engine compartment may deform, deteriorate, and loosen over time, allowing the mat to contact hot exhaust system components.
- Consequence: If the mat contacts hot exhaust system components, it can increase the risk of a fire.
- Remedy: MBUSA will notify owners, and dealers will replace the rear insulation mat with an improved one, free of charge. The recall began in July 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018060010.
- Model: Smart Fortwo 2016
- Report Received Date: 2017-07-16
- Manufacturer: Mercedes-Benz USA, LLC.
- Components: PARKING BRAKE
- Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 smart fortwo vehicles. In these vehicles, the lock nut that secures the parking brake cable to the parking brake lever may loosen over time, resulting in increased parking brake lever travel before the parking brake engages.
- Consequence: As the parking brake lever travel increases, the holding force may decrease to a point where the vehicle is no longer safely secured in all parking situations, allowing the vehicle to unexpectedly move when parked on a slope, increasing the risk of a crash.
- Remedy: MBUSA will notify owners, and dealers will replace the parking brake cable lock nut, free of charge. The recall began September 20, 2017. Owners may contact smart customer service at 1-877-496-3691.
- Model: Smart Fortwo 2017
- Report Received Date: 2017-07-14
- Manufacturer: Mercedes-Benz USA, LLC.
- Components: STEERING
- Summary: Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2017 smart fortwo and smart fortwo Cabriolet vehicles. Casting imperfections may result in the failure of the left front axle steering knuckle.
- Consequence: Failure of the left front axle steering knuckle could affect vehicle control, increasing the risk of a crash.
- Remedy: MBUSA will notify owners, and dealers will inspect the left front axle steering knuckle, replacing any from the affected batch, free of charge. The recall October 13, 2017. Owners may contact smart customer service at 1-877-496-3691.
- Model: Smart Fortwo 2008
- Report Received Date: 2008-08-07
- Manufacturer: SMART USA DISTRIBUTOR LLC
- Components: STRUCTURE:FRAME AND MEMBERS
- Summary: SMART USA IS RECALLING 43 MY 2008 FORTWO 451 VEHICLES. A SINGLE BATCH OF PAINT SENT TO THE COMPANY DID NOT MEET SPECIFICATIONS. A RE-WORK WAS DONE IN THE PLANT USING DIFFERENT FORMULATIONS OF PAINTING MATERIALS. AFTER THE RE-WORK WAS COMPLETED, IT WAS DETERMINED THAT THE COMBINATION OF MATERIALS USED TO REPAINT THE FRAME AND CHASSIS COULD LEAD TO DE LAMINATION OF THE PAINT MATERIALS FROM THE BODY AND FRAME STRUCTURES.
- Consequence: SUCH DE LAMINATING CAN TAKE PLACE IN THE AREA OF THE BODY WHERE THE WINDSHIELD AND ROOF HAVE BEEN AFFIXED WITH ADHESIVE, WHICH COULD AFFECT THE ADHESION OF THOSE COMPONENTS TO THE VEHICLE BODY, INCREASING THE RISK OF SEPARATION. THIS COULD CAUSE A CRASH IF THE ROOF OR WINDSHIELD SEPARATED FROM THE VEHICLE WHILE IN MOTION.
- Remedy: DEALERS WILL REPAINT THE AFFECTED AREAS TO MEET SPECIFICATIONS. THE RECALL BEGAN ON AUGUST 18, 2008. OWNERS MAY CONTACT SMART USA AT 1-248-648-2451.
Latest negative Smart Fortwo car reviews
Latest positive Smart Fortwo car reviews
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Vehicle year: 2018
For those living in crowded cities, this car is a perfect fit. It has a small footprint, which makes parking and maneuvering a breeze. Driving it feels like an amusement park ride - so much fun! The newer design by Mercedes is impressive, considering the difficulty and expense of miniaturizing all the components while ensuring safety and performance. The engine's torque pulls this lightweight car (approx. 2,000 pounds) quickly, even on steep hills. The 'cross wind assist' function is a great feature that evens out high-speed driving during windy days. Overall, this car is a work of art!
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Vehicle year: 2012
I've been driving the car for 80 miles every day and I absolutely love it! I usually drive in auto mode and I'm getting an average of 39 MPG. I've already driven almost 5000 miles in just 2 and a half months and I haven't had any problems or glitches at all. As a big guy, I really appreciate the spacious interior. The auto wipers and safety features are also great additions to this small car. Plus, the air conditioning and heater work really well. Overall, it's a fantastic car!
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Vehicle year: 2017
This car may not be for everyone, but it definitely turns heads! I was pleasantly surprised by how much room there is inside, even for people over 6 ft tall and 300 plus pounds. I've been told that the NASCAR design safety cage makes it much stronger and safer than most vehicles. I drive about 50 miles a day and charging it at home costs very little, especially compared to the gas I was using in my old Nissan Murano. It has enough cargo space to carry a week's worth of groceries for my wife and me, and most of the things we need. Although we still have a gas car, we tend to use it for longer trips and not just going out to eat or around town for small shopping trips or sightseeing. The car is surprisingly comfortable, and the heater and air conditioner work very well. While you do get a range hit in the summer, it's not any more than what you would see in other electric vehicles. It negotiates the hills here in Tennessee with ease and is a favorite for little kids all around the subdivision. It's interesting to see other smart cars recognize it and honk or wave almost every time. Overall, I highly recommend this car!
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Vehicle year: 2018
After being broadsided in my driver door in 2015, I decided to purchase another Smart car a year later! I love the idea of being in a roll cage, just like a race car! It's a German-engineered car with side and front airbags, making it a steel walnut! I absolutely love my Smart car!
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Vehicle year: 2013
I don't own one of these, but I use Car2Go in Austin, which is a car sharing company that uses only Smart cars. I was pleasantly surprised by how fun this thing is to drive, even outside of the city and on the highway. Despite having only 75hp, it really moves quickly. The interior space is also great. However, I do agree with Edmonds' cons. The transmission can be pretty harsh, and the brake pedal takes some getting used to. It feels like it won't stop at first.
Are you having problems with your Smart Fortwo?
Darian Powlowski 2024-11-23
Vehicle year: 2013
If you have a short commute of 5-10 miles each way, this car would be a great option for you, especially if you live in NYC where parking can be a nightmare for larger cars. However, it's worth noting that the cabin can get quite cold when the temperature drops below 35 degrees, even with heated seats, and using the heat consistently can reduce your range by 20-40%. Additionally, the 70hp boost that is advertised doesn't seem to kick in often when you step on the pedal. I've been using this car for 4 months now (since Nov '13) and during the polar vortex days, range anxiety was a major issue for me. Despite my 15-mile commute, I always get home with just 20% of power from a 100% charge. Overall, if the range could be extended to 100 miles with heat/AC on, this car would be perfect for short commutes.
Sage Cummings 2024-11-14
Vehicle year: 2014
Some people may have a negative opinion about this car, but it's important to remember that everyone has different tastes and preferences. It's understandable that some may not like the design or materials used, but it's not fair to generalize and call it a 'pile of crap'. It's important to approach the topic with an open mind and respect others' choices. Additionally, it's important to consider the practical aspects of owning a car, such as insurance rates and fuel efficiency, when making a decision. Ultimately, the most important thing is finding a car that meets your needs and makes you happy. Let's all be respectful and understanding towards each other's choices and preferences.
Westley Wilderman 2024-11-14
Vehicle year: 2010
This car may struggle with hills and mountains, so it may not be the best choice for those living in such areas.
Odell Cremin 2024-11-11
Vehicle year: 2015
That's a cute car! It's great and efficient. However, the price seems a bit high. Unfortunately, it has devalued quite a bit, making it difficult to resell. I understand how frustrating that can be.
Lucious Howell 2024-10-18
Vehicle year: 2010
The 2008 and 2009 smart cars have had issues with the paint peeling off within a few years, despite being well taken care of. As a senior who saved for three years to purchase my car, I am disappointed to see the paint peeling off like crazy. I have taken impeccable care of my car, garage kept, washed with water only, and with no accidents. I brought this to the attention of Mercedes and the smart headquarters to apply for their 'goodwill out of warranty process', but unfortunately, I was denied twice. Despite their approved place recommending to replace the panels or paint the car, they have refused to do so. It is disheartening to see the clear coat peeling off the whole car, and it is not something that should happen to a car that was well taken care of. I have contacted Mercedes and smart, but they have not taken any ethical or moral responsibility to fix the deficient paint job that was initially put on the car. I have posted two signs on my smart car to warn others about the paint issue. It is important to be cautious when buying these cars, as it will cost $2800 to fix my car. As a senior on social security, I cannot afford this, nor can I sell the car the way it looks. I hope that smart/Mercedes will take responsibility and make it right for their customers. Thank you for your attention to this matter.Mercedes failed to back their car up and the transmission failed on me for the 3rd time. As of 2019, I have gotten rid of the car. Although I initially loved the car, it became unreliable and I grew to hate it. The convertible top started to be temperamental in putting it up and down. I just left it shut as I was afraid I would not be able to get it back up, kept getting caught up com where. I auctioned it with proceeds going to Wheels for Wishes. I am confident that I made the right decision and would not deal with Mercedes again.